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Rated 4.6 out of 5 by 53 reviewers.
Rated 3.0 out of 5.0 by No Swimming Pool If you want a pool pick a different hotel. This hotel would be fine for the winter but during the hot summer months, it would be nice if they upgraded with a pool and hot tub. August 6, 2014
Rated 5.0 out of 5.0 by Very nice hotel I stayed there for the whole month of July. I was very happy with the rooms. The breakfast every morning was awesome. The front desk people were always friendly and there to help. If ever in Jackson will definitely stay there August 4, 2014
Rated 5.0 out of 5.0 by Just Passing Throug I had a nice stay at the Jackson Holiday Inn Express. The room was great and Peter at the front desk was very helpful. He pointed us to a great dinner spot that was enjoyed by the whole family. If you are going to be in Jackson I would definitely recommend this HIE. August 4, 2014
Rated 5.0 out of 5.0 by Enjoyable Trip and HIE Stay The staff was outstanding. Associate "KC" gave us a warm welcome. She immediately acknowledged our Rewards Club standing and offered us an upgrade. After learning we were celebrating our Birthdays and wedding anniversary (19-20-21 July) she recommended an Italian restaurant (Teresa's). It was an outstanding experience, great food coupled with great local history. We would like to make and suggestion based on our observations. We noticed during our stay that their was one staff member working the breakfast area. She would leave the dinning area during the breakfast hours to do dusting, sweeping and removal of trash in the lobby and to the entrance to the Inn. We found it to be unappealing to have a staff member, who was handing food, doing that type of work. We felt that even if they were short staffed that task could have been performed before breakfast or after the breakfast hours. It should be noted that the employee in question was friendly, and professional. July 27, 2014
Rated 5.0 out of 5.0 by Excellent stay Clean and comfortable room. Excellent breakfast with good selections. Normal selections for HI Express. Good attendant keeping everything full for customers. Pancake machine out of service; seems to be system wide. A nice establishment I can surely recommend. July 23, 2014
Rated 1.0 out of 5.0 by No air conditioning in 90+ degree weather! When we checked in at 9:30 pm, there were signs that the thermostat was not functioning. The room was very hot without airconditioning on. Put on window unit, but the temperature didn't cool down. Called the desk re: air conditioning, non-functioning light and inability to get channels on TV. Desk person came up and didn't know about the thermostat signs and said that the window unit would work over time to cool the room. Identified TV remote issue and fixed lamp. Woke up at 1 am soaking wet, room hotter than earlier. Called desk to complain about air conditioning not working. Was offered opportunity to change room. At 1:30 am packing and changing room. But in new room with air conditioning that worked but sounded like the runway at LaGuardia. Continued disruptive sleep. We were at the hotel having travelled 10 hours to get to Jackson for my sister's funeral the next day. Needless to say, lack of sleep didn't help the situation. No further apology or compensation made by the hotel. By the way, the hotel was basically empty the Monday and Tuesday after the 4th of July. There was no reason to give us a nonfunctional room. Evidently the hotel doesn't keep track of problems, nor fix them. The desk person didn't know what the "thermostat" issue was. July 15, 2014
Rated 2.0 out of 5.0 by Disappointed Disappointed in my overall stay. Will not stay there again. June 23, 2014
Rated 4.0 out of 5.0 by We always stay here when in Jackson As always, they have a very friendly and professional staff. The rooms, common and dining areas are always spotless. They are currently breaking ground on a pool, which will be a huge improvement. Other than wishing they had a larger suite for my family of 5, it was a perfect stay while visiting Jackson. Thanks June 22, 2014
Rated 5.0 out of 5.0 by Nice Hotel Good Job, clean, comfortable and friendly. Good stop off point for our journey, tactical place for overnight. June 8, 2014
Rated 5.0 out of 5.0 by quiet and great staff We have been here several times and would recommend to anyone. The staff is always ready to help. the breakfast was also very good. June 6, 2014
Rated 5.0 out of 5.0 by The most comfortable beds What a great place. Upon entering, you get a great welcoming from the staff. Nice looking lobby. The rooms are nicely done. The beds and pillows are to die for. I even looked for the name of pillows so I could order some for myself. We were a little late for breakfast but the staff didn't seem to mind. She went out of her way to load up a plate for us. That hardly ever happens. They even recommended a place for dinner and it was just the perfect place. I will always stay here when I come to the Mother Lode. :) Peggy April 2, 2014
Rated 5.0 out of 5.0 by value It is clean and the rooms are nice. The Breakfast is good. The price is right for The Holiday Inn Express in Jackson. December 20, 2013
Rated 4.0 out of 5.0 by Nice and quiet The facility as a whole was good. The only lacking thing was that there were no flavored creamers available (e.g., French vanilla, hazelnut). This is typically available in other hotels and used to be available in Holiday Inns. When I asked, I was informed that from a brand consistency standpoint, Holiday Inns were no longer providing flavored creamers. Interesting, and a little sad... November 22, 2013
Rated 5.0 out of 5.0 better hot breakfast than average While I tend not to stay in Holiday Inn's for what they did to me on my wedding night 42 years ago (gave my room away and not even an apology) this one is one of the better motels I have stayed at. Good sleeping beds and an excellent breakfast with a very accommodating staff. November 21, 2013
Rated 5.0 out of 5.0 by Great location, value, and breakfast too! When looking for a place to stay in this area or within 20 miles east or west, I always come back here. Why? Because I know I will get a clean spacious room with breakfast and all for a reasonable price. This hotel is easily located and has all the ammenities I seem to need. Its location is right between other destination spots. I find it very user friendly and welcoming. It is a well maintained property with good staff. November 19, 2013
Rated 4.0 out of 5.0 by Customary service and vslue As a frequent traveler I appreciate the consistency I find at Holiday inn Expresses across the country. That said, this experience was par for the course. Fresh cookies at check in were a nice touch. We did not have a reservation; we were en route to South Lake Tahoe after spending some time at Yosemite and decided to call it a day... The front desk person was not at the desk when I arrived, she was down the hall cleaning something and when she became aware of customers at the front desk she speedily came up front with the housekeeping cart, which she appropriately stowed away, washed her hands and greeted her customers. Everything else about the trip was typical. I asked for a government or military discount (military retiree as well as current Federal employee) and she didn't bat an eye, but proceeded to check and try to find the best deal/room available. November 19, 2013
Rated 4.0 out of 5.0 by Nice place to stay but watch out for cancellation policy! My husband and I stayed here for the Big Crush weekend. We stayed in a suite that had an extra sitting room/space, and also the rooms had microwaves and fridges. The bathroom was in a separate room for privacy. The breakfast room had pancakes, scrambled eggs, oatmeal, cinnamon rolls, but no bacon or sausage. All in all, it was a nice place for the price. however, the thing that you should know is that if you make advanced purchase tickets (which it seems any purchase other than walking in on the same day is in advance) this company charges the total immediately and the deposit (in other words the total) is NONREFUNDABLE. Be very certain you want to stay here. October 11, 2013
Rated 5.0 out of 5.0 by Friendly staff and relaxed surroundings The Jackson, Calif. hotel has really great staff, especially "Donna", at the front desk. She always has a smile and ready to assist with any request if she can. I have stayed there two times and would again even though the price is on the high end. October 10, 2013
Rated 4.0 out of 5.0 by Nice Reliable Place We went for Big Crush and stayed two nights. The food was OK, for a continental breakfast, but the eggs were very processed and clearly from a bag. Comfortable bed, clean room, great staff! October 9, 2013
Rated 5.0 out of 5.0 by We'll be back From the time we checked in to the time we checked out, we could find nothing about which to complain. Nothing! October 2, 2013
Rated 5.0 out of 5.0 by Tnygibson First I would like to say that I wasn't expecting such a nice place. But when my wife and I arrived I was impressed. We got there late and Peter was working the desk. Very nice gentleman and was great to deal with. I was just expecting a regular room with just basic stuff. But Peter gave us a suit and It was great! My wife and I felt at home after being there for two days. You are with in minutes of everything. You can go wine tasting or head over to the casino. What a wonderful town and a great hotel. Thank you Holiday Inn Express, I'll be back! September 30, 2013
Rated 5.0 out of 5.0 by tempurature regulator Had a lot of trouble with the thermostat and my husband went down to the main desk for help. He would reset the temp to 72 and it would always go back to 80 degrees. Other folks we knew staying there had the same problem. We were room 230 and they were 216. Fine comfortable accommodations except for the room temp. September 3, 2013
Rated 5.0 out of 5.0 by Best HIX that I have stayed at. Large clean rooms, quiet, helpful staff, nice clean bedding. September 1, 2013
Rated 5.0 out of 5.0 by I love Holiday Inn (Express) for all my vacation needs I enjoyed my experience at this Holiday Inn! It was quite relaxing! The staff was amazingly welcoming as well as attentive. My only wish for more would be a second ice machine on the second floor! August 20, 2013
Rated 5.0 out of 5.0 by Very Fine Establishment! Holiday Inn Express in Jackson was a great find. The property is relatively new and very well maintained. We had a King room which was very spacious, like a mini-suite. The price was reasonable and included a Continental breakfast which included eggs, biscuits, and pancakes in addition to the conventional Continental breakfast items. Very accessible off Hwy 49. August 16, 2013
Rated 4.0 out of 5.0 by Need a Pool and fitness center I stay in a Holiday inn on average 4 nights a week. This visit was for vacation and not business. One of the major factors for picking a property for my vacation was a pool for my kids. My wife and I always try and pick a property with a nice fitness center.....this property had neither. I used my points to stay so in some ways I could say it didnt cost me anything, however the number of point was the same for a property that did have both a pool and a nice fitness center. The ONLY reason I stayed here was that there are no other options to choose from. It should use less points due to the fact that it has less options. Jackson is a wonderful ppace, however there is not a lot to do there. A pool would be very nice ! As far as a fitness center...I know they will argue that they do have one. I must say that they do have some treadmills and such, however I feel it would be a small investment to simply put in some free weights. Tread mills are best used to hang cloths on anyway.....a real fitness center has weights. On a good note....the staff was very friendly and helpful. If ever in JAckson again, chances are I will stay at this location. Partly becasue I am loyal to the brand, but more importantly....there really arent any other options. August 6, 2013
Rated 5.0 out of 5.0 by Visit First time but not the last to Jackson. Hotel was above par and would recommend it to everyone especially families. Rooms and the whole property were immaculately clean. Way above expectations. All it needs is an outdoor pool which I hear is coming 2014. July 12, 2013
Rated 4.0 out of 5.0 by Only Minor Problem Refrigerator and AC rather noisy, resulting in a not completely quiet and restful night's sleep. June 22, 2013
Rated 5.0 out of 5.0 by Geat place to stay! I love this place! Whenever I need to visit family in Jackson, I choose to stay here. It is a very comfortable place to be and it is in a central location of my family members. The beds are so comfy and the breakfast is fantastic, so much to choose from! The staff is also very helpful and friendly, they even have cookies and cold iced tea and lemonade in the lobby for you!! A very homey feeling for sure :) Patti H. Hollister, CA June 20, 2013
Rated 5.0 out of 5.0 by Safe and comfortable I travel to San Andreas on a monthly basis and have found the Holiday Inn Express in Jackson to be comfortable and safe and the staff pleasant and helpful. June 14, 2013
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