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Rated 4.6 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by Nice and quiet The facility as a whole was good. The only lacking thing was that there were no flavored creamers available (e.g., French vanilla, hazelnut). This is typically available in other hotels and used to be available in Holiday Inns. When I asked, I was informed that from a brand consistency standpoint, Holiday Inns were no longer providing flavored creamers. Interesting, and a little sad... November 22, 2013
Rated 5.0 out of 5.0 better hot breakfast than average While I tend not to stay in Holiday Inn's for what they did to me on my wedding night 42 years ago (gave my room away and not even an apology) this one is one of the better motels I have stayed at. Good sleeping beds and an excellent breakfast with a very accommodating staff. November 21, 2013
Rated 5.0 out of 5.0 by Great location, value, and breakfast too! When looking for a place to stay in this area or within 20 miles east or west, I always come back here. Why? Because I know I will get a clean spacious room with breakfast and all for a reasonable price. This hotel is easily located and has all the ammenities I seem to need. Its location is right between other destination spots. I find it very user friendly and welcoming. It is a well maintained property with good staff. November 19, 2013
Rated 4.0 out of 5.0 by Customary service and vslue As a frequent traveler I appreciate the consistency I find at Holiday inn Expresses across the country. That said, this experience was par for the course. Fresh cookies at check in were a nice touch. We did not have a reservation; we were en route to South Lake Tahoe after spending some time at Yosemite and decided to call it a day... The front desk person was not at the desk when I arrived, she was down the hall cleaning something and when she became aware of customers at the front desk she speedily came up front with the housekeeping cart, which she appropriately stowed away, washed her hands and greeted her customers. Everything else about the trip was typical. I asked for a government or military discount (military retiree as well as current Federal employee) and she didn't bat an eye, but proceeded to check and try to find the best deal/room available. November 19, 2013
Rated 4.0 out of 5.0 by Nice place to stay but watch out for cancellation policy! My husband and I stayed here for the Big Crush weekend. We stayed in a suite that had an extra sitting room/space, and also the rooms had microwaves and fridges. The bathroom was in a separate room for privacy. The breakfast room had pancakes, scrambled eggs, oatmeal, cinnamon rolls, but no bacon or sausage. All in all, it was a nice place for the price. however, the thing that you should know is that if you make advanced purchase tickets (which it seems any purchase other than walking in on the same day is in advance) this company charges the total immediately and the deposit (in other words the total) is NONREFUNDABLE. Be very certain you want to stay here. October 11, 2013
Rated 5.0 out of 5.0 by Friendly staff and relaxed surroundings The Jackson, Calif. hotel has really great staff, especially "Donna", at the front desk. She always has a smile and ready to assist with any request if she can. I have stayed there two times and would again even though the price is on the high end. October 10, 2013
Rated 4.0 out of 5.0 by Nice Reliable Place We went for Big Crush and stayed two nights. The food was OK, for a continental breakfast, but the eggs were very processed and clearly from a bag. Comfortable bed, clean room, great staff! October 9, 2013
Rated 5.0 out of 5.0 by We'll be back From the time we checked in to the time we checked out, we could find nothing about which to complain. Nothing! October 2, 2013
Rated 5.0 out of 5.0 by Tnygibson First I would like to say that I wasn't expecting such a nice place. But when my wife and I arrived I was impressed. We got there late and Peter was working the desk. Very nice gentleman and was great to deal with. I was just expecting a regular room with just basic stuff. But Peter gave us a suit and It was great! My wife and I felt at home after being there for two days. You are with in minutes of everything. You can go wine tasting or head over to the casino. What a wonderful town and a great hotel. Thank you Holiday Inn Express, I'll be back! September 30, 2013
Rated 5.0 out of 5.0 by tempurature regulator Had a lot of trouble with the thermostat and my husband went down to the main desk for help. He would reset the temp to 72 and it would always go back to 80 degrees. Other folks we knew staying there had the same problem. We were room 230 and they were 216. Fine comfortable accommodations except for the room temp. September 3, 2013
Rated 5.0 out of 5.0 by Best HIX that I have stayed at. Large clean rooms, quiet, helpful staff, nice clean bedding. September 1, 2013
Rated 5.0 out of 5.0 by I love Holiday Inn (Express) for all my vacation needs I enjoyed my experience at this Holiday Inn! It was quite relaxing! The staff was amazingly welcoming as well as attentive. My only wish for more would be a second ice machine on the second floor! August 20, 2013
Rated 5.0 out of 5.0 by Very Fine Establishment! Holiday Inn Express in Jackson was a great find. The property is relatively new and very well maintained. We had a King room which was very spacious, like a mini-suite. The price was reasonable and included a Continental breakfast which included eggs, biscuits, and pancakes in addition to the conventional Continental breakfast items. Very accessible off Hwy 49. August 16, 2013
Rated 4.0 out of 5.0 by Need a Pool and fitness center I stay in a Holiday inn on average 4 nights a week. This visit was for vacation and not business. One of the major factors for picking a property for my vacation was a pool for my kids. My wife and I always try and pick a property with a nice fitness center.....this property had neither. I used my points to stay so in some ways I could say it didnt cost me anything, however the number of point was the same for a property that did have both a pool and a nice fitness center. The ONLY reason I stayed here was that there are no other options to choose from. It should use less points due to the fact that it has less options. Jackson is a wonderful ppace, however there is not a lot to do there. A pool would be very nice ! As far as a fitness center...I know they will argue that they do have one. I must say that they do have some treadmills and such, however I feel it would be a small investment to simply put in some free weights. Tread mills are best used to hang cloths on anyway.....a real fitness center has weights. On a good note....the staff was very friendly and helpful. If ever in JAckson again, chances are I will stay at this location. Partly becasue I am loyal to the brand, but more importantly....there really arent any other options. August 6, 2013
Rated 5.0 out of 5.0 by Visit First time but not the last to Jackson. Hotel was above par and would recommend it to everyone especially families. Rooms and the whole property were immaculately clean. Way above expectations. All it needs is an outdoor pool which I hear is coming 2014. July 12, 2013
Rated 4.0 out of 5.0 by Only Minor Problem Refrigerator and AC rather noisy, resulting in a not completely quiet and restful night's sleep. June 22, 2013
Rated 5.0 out of 5.0 by Geat place to stay! I love this place! Whenever I need to visit family in Jackson, I choose to stay here. It is a very comfortable place to be and it is in a central location of my family members. The beds are so comfy and the breakfast is fantastic, so much to choose from! The staff is also very helpful and friendly, they even have cookies and cold iced tea and lemonade in the lobby for you!! A very homey feeling for sure :) Patti H. Hollister, CA June 20, 2013
Rated 5.0 out of 5.0 by Safe and comfortable I travel to San Andreas on a monthly basis and have found the Holiday Inn Express in Jackson to be comfortable and safe and the staff pleasant and helpful. June 14, 2013
Rated 5.0 out of 5.0 by Wonderful Staff My girlfriend and I have stayed at this hotel twice now under stressful personal circumstances and the staff was "above and beyond", thoughtful and caring to our every need. Thank you. June 13, 2013
Rated 4.0 out of 5.0 by Where were the cookies? Apparently cookies are only served at this property on Mon, Wed and Friday. We stayed on a Thursday and got apples. I like apples, but I have them at home. I like something that is special when I'm on a getaway. Of course, many guests probably travel much more often than I do. Why not do both? Also many properties we have stayed in offer priority club guest alittle something when they check-in such as a bottle of water and a small snack. That would have been nice. But generally, I always enjoy staying at the HIE in Jackson. I have stayed in most of the motels in the area, and this one is by far the best. I couldn't wait until this HIE was opened. I have stayed there ever since it opened, and I feel like I am coming home when I check in. June 5, 2013
Rated 5.0 out of 5.0 by Holiday in express facility The desk staff were excellent and courteous excellent service May 25, 2013
Rated 3.0 out of 5.0 by Room clean My one and only concern is the fact that there was no backup toilet paper and no Kleenex. With that, the room did not meet my needs, plus there was no offer to modify or refund a portion of the charge for the room based on the inconvenience. April 23, 2013
Rated 5.0 out of 5.0 by Fine location Excellent location for my purpose of being in Jackson.Nice and friendly-helpful service. Breakfast was fine and varied. April 22, 2013
Rated 4.0 out of 5.0 by Good Experience, not so good pillows! I certainly recommend this hotel. My only reservation is re: the pillows. It is a matter of opinion but in mine the pillows are horrific. They are way too fat and I could not squish them enough to make them comfortable. Get some flatter pillows! Otherwise, a fair price for a great room. Good location for all the area's attractions. April 9, 2013
Rated 5.0 out of 5.0 by great service we have stayed here at least 25 times, always great! this time we were upgraded to a suite. a great relaxing place. March 30, 2013
Rated 5.0 out of 5.0 by Great room Very nice room! Appreciate the comfortable, firm bed. Nice sitting area and flat screen TV, overall very very comfortable!, great shower, good water pressure and lots of hot water March 2, 2013
Rated 5.0 out of 5.0 by Great service When I returned home I noticed a billing mistake to my credit card. I made contact with the owner and the issue was resolved immediately without any problems and rec'd priority points for the inconvenience. January 9, 2013
Rated 5.0 out of 5.0 by Friendly staff, great value. Really enjoyed this quick stop on way to skiing. Staff very helpful and friendly. Kids loved the breakfast. January 5, 2013
Rated 5.0 out of 5.0 by Happy Customer This was our second stay and once again the room was clean and comfortable. I made a request to look out the back side of the hotel so not to have to look at the shopping center across the road and they accomodated my request with no questions asked. Front desk staff, Susan, and other staff we encountered were very friendly and helpful. I will stay here again on our next visit to the area. January 3, 2013
Rated 5.0 out of 5.0 by Great Experience The room was clean and comfortable. The breakfast was excellent and, as usual, the staff was great! December 1, 2012
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