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Rated 4.6 out of 5 by 123 reviewers.
Rated 4.0 out of 5.0 by My Stay Upon arrival at this location I was greeted with professionalism and a happy spirit! I checked in and I was on my way! I arrived at my room to find double beds when in fact I had reserved one king size bed. I was able to make a quick phone call to the front desk where I advised the young lady of the situation at hand. She advised me that she had noticed the error however she failed to mention the error she in fact noticed. She quickly changed my room to what I had reserved. The stay was comfortable and would stay there again in the future. A couple things should change though. I was told my total and upon checking my bank account there was a $20.00 discrepancy. I double checked my chk out slip and confirmed it was in fact $20.00 more than it should have been. I placed a call to the hotel and spoke to a young lady who then advised me that this was what they do in the event a customer were to order extras while staying at the hotel. The reasoning for this was " so they could make sure the money was there." I do not agree with this and I have never heard of such. Customers should be advised of this on the front end, if in fact this is legit. However, I am skeptical in the first place. The $20.00 did in fact finally come off of my card however, when you are provided a receipt of purchase and unaware of any other "charges" that is all you should have charged onto your account. Anything other than that to me is considered unauthorized charges. Also, one other thing club members should be made aware of the changes to the benefits they receive. Example, the water & snacks are no longer being provided. To sum it up I would stay here again, I would just rather be aware of these inconveniences on the front end. February 25, 2014
Rated 5.0 out of 5.0 by Home away from Home I found the Holiday Inn Express in Jackson, TN. a very nice place to be. The staff was very friendly and accomadating. The room was spacious, comfortable, nicely decorated. The internet connection was simple and useful. February 24, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Very nice staff that was helpful making reservations. Clean rooms and would stay here again. Parking well lite and easy access. February 6, 2014
Rated 2.0 out of 5.0 by Strange Experience I left an empty travel bag on the bed and when I returned the room had not been maintained because personal items can not be touched. My laptop was on the desk and personal items all over the room and the room had been maintained throughout the week. Don't accidentally leave anything touching the beds if you want the room maintained. Called front desk and got a full dose of attitude. January 22, 2014
Rated 5.0 out of 5.0 by Excellent Experience Rooms were comfortable and the bedding was exceptional The rooms and the rest of the motel was exceptionally clean. January 17, 2014
Rated 5.0 out of 5.0 by Awesome stay! Used pts for this stay but gladly would've paid money for my 1 night stay. This property is located less than a mile off the interstate. It is surrounded by plenty of places to eat (Chinese, Mexican, Italian, American) as well as a grocery store. The property itself looks fairly new and is well maintained. The rooms were clean, modern, well-apportioned & comfortable w/a microwave & mini-fridge. Breakfast was excellent w/a variety of choices. Fitness area was limited but day passes for a gym across the street can be obtained from the front desk. And the staff did their best to ensure my needs were cared for. When I visit Jackson, TN again this HIE will be among my first choices. January 14, 2014
Rated 5.0 out of 5.0 by Quick overnight trip! Excellent choice in Jackson. Quick check in process. Already had my paperwork ready to go. Desk clerk was on duty during my check in and check out. Great service. Popped in for breakfast and several options to choose from. Will definitely use this location again. January 1, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable/Needs to offer premium coffee Like everything but the coffee. I would pay a buck or two for premium coffee onsite like Caribou or Starbucks. December 26, 2013
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