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Rated 4.6 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Excellent experience As a frequent traveler, this is one of the best hotel experiences I have had. The comfort of the room (space, sleeping accommodations, amenities such as a refrigerator and microwave, etc.) was exceptional and the customer service was wonderful. Overall, I was very impressed with the cleanliness of the hotel and my room as well. The location is another bonus, as it is nearby Interstate 40, restaurants, and a grocery store. Kudos to the Holiday Inn Express and Suites in Jackson for a job well done! September 9, 2014
Rated 5.0 out of 5.0 by Oasis of rest and relaxtion! I found this hotel to be very clean and modern. Staff were both attentive and friendly. Guest room was very clean and comfortable. Had a great nights sleep in a very comfortable bed. Enjoyed a tasteful breakfast the next morning in a very clean eating area. Would definetly stay here again. September 9, 2014
Rated 5.0 out of 5.0 by Love the hotel not the fire alarm Really enjoyed the hotel room. Staff was very attentive. Room was thoroughly clean. I have come to the conclusion that breakfast at a hotel buffet will always be sub-par even in comparison to McDonalds. I would recommend this hotel to anyone traveling to Jackson. Very easy access. The only distraction was the fire alarm, not a problem was a false alarm just annoying. Very convenient to an excellent Asian restaurant. September 8, 2014
Rated 5.0 out of 5.0 by Great Service Reminder to clean air vents for each quest. I always travel with disinfectant wipes to clean dust off air vents. September 3, 2014
Rated 5.0 out of 5.0 by trip away from home Everyone was super nice and everything was clean and in working order. September 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Stayed here for one night while traveling from Mississippi to Ohio. Checked in late and the front desk had everything ready when I arrived. Room was very clean and the AC was turned on so I did not have to wait for the room to cool down before I went to bed. Good breakfast in the morning. Overall a very nice place to stay, I will stay here again in the future! September 1, 2014
Rated 5.0 out of 5.0 by Juec stay Good facility, great staff would stay there again when in the area. Very easy to make reservations and check in and check out was bvery easy. the room was very confortable and pleasant. Holiday Express and IHG hotels are my choice of accomodations when I travel. I have always had qa b=good experience at Holiday Inn Hotels and would reccoment them to all my friends. September 1, 2014
Rated 5.0 out of 5.0 by Good sleep, quiet room During my one night stay I was able to get a good night's sleep since the room was very quiet.and the bed was comfortable. I went to breakfast about 20 minutes before it was scheduled to end and the hot food selection was very limited. August 28, 2014
Rated 4.0 out of 5.0 by Breaksfast Breakfast was the same old stuff, need a little more varity. Tasted like it all came out of a frozen box. I can rave about the front desk staff. I don't remember the young man's name, but he was outstanding.He was very postitive customer focused. He could tell I very tired and he took quick and effecient care of my wife and I. More employees like that throughout the industry and you can't go wrong. True Southern hospitality!!!! August 27, 2014
Rated 5.0 out of 5.0 by Excellent Stay We had an excellent stay after a week long road trip. Unfortunately, we had to leave early. We would have enjoyed staying longer, but the staff was great, the hotel was very clean, and the beds were comfortable. Even though the hotel is clearly visible from the interstate, the road directions are a little difficult if you are arriving after dark. If you are in that area it is a nice place to stay. August 27, 2014
Rated 5.0 out of 5.0 by Great service and comfortable bed The check-in staff was very friendly. The room and bathroom were very clean. The beds were very comfortable and the room was very quiet. One of the best nights sleep I have had at a hotel in a long time. August 25, 2014
Rated 5.0 out of 5.0 by Fun Girls Trip This hotel was clean and conveniently located to the ball parks and the interstate. August 25, 2014
Rated 5.0 out of 5.0 by pleasant stop First time I have been to IHG Express in many years and I was pleasantly surprised. This facility was inviting and clean with a very friendly staff. Special kudos to evening night clerk and breakfast hostess. Both went out of their way to make us feel welcome. (Sorry I forgot their names.) I pass thru Jackson several times a year. If the timing is right, I will definitely make a point to stay here again. August 24, 2014
Rated 5.0 out of 5.0 by Very nice hotel Great service, very comfortable. A little pricey. Would be nice to have some non-dairy/vegetarian options for breakfast August 24, 2014
Rated 5.0 out of 5.0 by Great Stay Fantastic room....contemporary decor....I would stay here again. August 23, 2014
Rated 4.0 out of 5.0 by Nice new hotel Nice new hotel with a few problems. We could not get an internet connection in our room, and the AC did not properly work. August 21, 2014
Rated 5.0 out of 5.0 by Great location It was a great experience. Friendly staff, clean hotel. Easy to find from the highway. August 20, 2014
Rated 5.0 out of 5.0 by The only place to stop between Memphis and Nashville New, clean facility with pleasant staff in a safe environment. Easy on and off access to expressway, filling stations and fast food, too. If I make this trip again I'll book ahead and plan on staying here because I know it's top-notch. August 20, 2014
Rated 4.0 out of 5.0 by Quick stay Awesome breakfast after a good nights sleep. Started my day right. August 20, 2014
Rated 5.0 out of 5.0 by SB Wrkg in Jax I think that the property is well run and very respectful......The price seems little steep August 19, 2014
Rated 5.0 out of 5.0 by comfortable bed poor food quality of food was poor buscuts were extremely hard August 19, 2014
Rated 5.0 out of 5.0 by Jackson Holiday Inn Rooms were very clean. Best hotel in area. Batteries in keylocks need to be changed. August 19, 2014
Rated 5.0 out of 5.0 by Great Place to Stay I stay here everytime I am in Jackson. If I can't get a room here I am very disappointed. The rooms are clean, the staff is friendly, and considering it is next to the interstate it is very quiet. The breakfast is good also. August 16, 2014
Rated 5.0 out of 5.0 by Clean updated hotel I enjoyed my stay. The staff was very proffesional, courteous and friendly. The lobby area was clean and updated but the elevators could have stood a good vacumming and kinda smelled. Other than that, the rooms were clean, updated and the bed slept like a dream. I travel a lot in the Jackson area on business and will be using this hotel again. August 15, 2014
Rated 4.0 out of 5.0 by Great place to rest. Hotel was very clean, staff very helpful. They need to improve their internet service, it was slow and didn't care much for the daily wireless password changes. I would stay here again. August 15, 2014
Rated 5.0 out of 5.0 by Great job Staff and GM top notch every time I stay at this property. Keep up the good work... August 14, 2014
Rated 5.0 out of 5.0 by great hotel hotel was very clesn, staff very helpful, great location, if you are planning a trip to Jackson , you wont regret staying here August 14, 2014
Rated 5.0 out of 5.0 by Exceptional! Everyone on staff were very professional and all had pleasant attitudes. Rooms were exceptional. Comfortable and clean. The pool was a great place to relax and enjoy the clean, cool water. Lots of areas outside to sir and enjoy the sunshine. August 13, 2014
Rated 5.0 out of 5.0 by Great amenities, location and service This hotel is in a great location. Staff is friendly and courteous. Room was clean and spacious. Was attending an conference and took the family along. They loved it. Have several more upcoming conferences in the same area and intend to return to this hotel. August 10, 2014
Rated 5.0 out of 5.0 by Clean bathroom, comfortable bed, good TV The room and bathroom were clean, tidy and comfortable. Interstate noise was not heard. TV was flat screen and had a very good picture. August 9, 2014
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