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Rated 4.6 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Excellent Holiday Inn is my favorite place to stay! It has the most comfortable beds and cleanest rooms. It has a good variety on their continental breakfast including warm foods. December 26, 2013
Rated 4.0 out of 5.0 by Usual Quality stay at HI Express, but overpriced As the title says, this was the usual high quality experience at Holiday Inn Express. But it is strange that I can have the very same quality experience (same room, not a suite, and amenities) at another HI Express in Arkansas for over $40 less. In general, I do expect a deviation based on location... just not that much. December 17, 2013
Rated 4.0 out of 5.0 by Pleasant Experience Hotel was very nice, clean. Breakfast good! Staff friendly. December 17, 2013
Rated 3.0 out of 5.0 by New Hotel Overall very good experience, I was very surprise how expensive the room was considering I could have stayed at a 4 are 5 star hotel for that price/taxes, Sincerely, TD December 16, 2013
Rated 5.0 out of 5.0 by Travel pass through This HIE has an awesome breakfast for anyone on a low carb/diabetic diet. They have cheese/egg omelets and bacon. The lady who was in charge of the breakfast area was very friendly, and asked us several times if there was anything we needed. We would definitely recommend this location and its breakfast. December 7, 2013
Rated 4.0 out of 5.0 by Great for adults, challenging for little kids We stayed in a King room with pull-out sleeper sofa. The room was beautiful, comfortable, and clean with the exception of some very noticeable whitish build up in the grout of the dark bathroom floor. The staff was friendly and helpful. Both my party, and my parents as well, thought the breakfast was fresh, tasty, and had good variety. The reason for 4-stars is solely from my perspective as a parent of little kids (ages 5 and 3). The bathroom was perfect for adults, but for small children, it presented a couple of minor challenges. First, there was no bathtub - only a shower. Second, the counter/sink was very tall, making it impossible for them to wash hands or brush teeth without having to be lifted up. Not a deal breaker, and we would stay at the hotel again, but I might check to see if any of the other room types had a bathtub. December 3, 2013
Rated 5.0 out of 5.0 by One of the Best HIE HIE in Jackson, TN is one of the best HIE that I have stayed at. That's saying something since I travel 300+ days a year. -Friendly staff. -Love the spacious walk-in shower. -Very comfortable bed, as well as, chairs. -Very nice breakfast area with comfortable chairs. December 3, 2013
Rated 4.0 out of 5.0 by Stopped in for the night Traveling thru the state, stopped in for the night. The fitness room was OK. The breakfast was great. December 1, 2013
Rated 4.0 out of 5.0 by supplies Not happy about a room for 4 having only 3 washclothes. Since there was no soap dish, we had to use a washcloth to hold the bar of soap, leaving only two clothes. Other than this small inconvenience, the room and service was good. November 28, 2013
Rated 5.0 out of 5.0 by Great experience! Our stay was not only comfortable, but all of the staff was very knowledgable and friendly. The facilities were clean and updated with all the necessary amenities. Also, free wifi was greatly appreciated! November 28, 2013
Rated 5.0 out of 5.0 by FINE ROOM This was a fine experience. Appreciate Holiday Inn Express. Jackson Tennessee Holiday Inn Express was great! November 26, 2013
Rated 5.0 out of 5.0 by Jackson, close to I40 Wonderful hotel, close to interstate, serving and friendly staff, and beautiful, well kept property November 23, 2013
Rated 5.0 out of 5.0 by Great Night Stay I was staying for a night in the area. I had been to this location before and chose to stay again. As previously, the staff and service was outstanding and the room was great. November 22, 2013
Rated 4.0 out of 5.0 by Good location, comfortable, clean Overall enjoyed the visit. If I was not an IHG member, I would have selected another hotel. This hotel had one of the highest room rates in all of Jackson. November 19, 2013
Rated 5.0 out of 5.0 by Price We thought the room was a little on the Pricey side compared to the hotels around that area. November 19, 2013
Rated 5.0 out of 5.0 by Just what I wanted Room with work desk and chair, comfortable king bed and easy chair to relax in at the end of the day. Very nice facility. Only dislike is the tasteless egg omelets. Rather have plain scrambled eggs. November 15, 2013
Rated 5.0 out of 5.0 by Great Staff!! Jackson TN, Holiday Inn Express is People Friendly! You and your family will Enjoy the hospitality they offer to all guest! "A JOB WELL DONE"!! Thank You!! Pat November 14, 2013
Rated 5.0 out of 5.0 by Everything was excellent We were upgraded to a suite and this was the best Holiday inn suite we had ever been in. I travel with a foam pad to use on the bed because 99 percent of the time the mattress is too hard. I did not need it at this hotel. We had a very comfortable couch in the room too. There was plenty of light and everything was new and clean. The breakfast attendant was very efficient and friendly and all items were fresh. Omelets were not browned as in many locations. November 12, 2013
Rated 5.0 out of 5.0 by Clean, pleasant place to stay After a long day of travel, it was delightful to tuck in for the night at the HI Express in Jackson. Our room was pleasant and clean and met all of our needs. November 6, 2013
Rated 5.0 out of 5.0 by Very Clean and Comfortable Clean, great location and friendly staff. Breakfast is always good. October 29, 2013
Rated 5.0 out of 5.0 by Comfortable, clean stay on a long trip. The Holiday Inn, Jackson, TN gave us just what we needed, a clean, comfortable room that was quiet and offered a great shower in the morning. Wi-Fi worked very well which is always a big plus. This property gives great value for money and checks all the boxes that most travelers want. Give it a try! October 27, 2013
Rated 5.0 out of 5.0 by Traveling Through Great place, great staff, great rooms, great total experience. October 18, 2013
Rated 5.0 out of 5.0 by best ever holiday express relat6ively new and really nice place with walk in shower...great parking and location near freeway..try it you will like it October 16, 2013
Rated 5.0 out of 5.0 by A great place to stay. This hotel had recently opened. We did not have a reservation as we were driving and did not know exactly where we would stay on this night. We saw the billboard and were ready to stop for the night and decided immediately to see if there was room for us to stay. The front desk clerk was friendly, helpful and arranged for our room with no problem. The room was excellent in every way. It was very clean and comfortable. Breakfast the following morning was excellent. October 16, 2013
Rated 3.0 out of 5.0 by Jackson, TN Compared to other HI Express stays on this trip, Jackson, TN was too expensive. October 13, 2013
Rated 5.0 out of 5.0 by Very comfortable Bed We had a long day traveling home from North Carolina's Outer Banks. This has to be one of the best Holiday Inn Express' that we have stayed at. Very friendly staff and beds are great. I have not slept that good in a long time. October 4, 2013
Rated 5.0 out of 5.0 by Relaxing stay. I arrived after dark in the rain and had never been to Jackson before. The hotel was easy to find and inviting, even from the interstate ramp! The staff was friendly and the rooms were quite comfortable. October 3, 2013
Rated 5.0 out of 5.0 by Call hotel directly I called the IHG toll free number and received someone that I could not understand, the person also told me that this hotel did not have a military rate (I have stayed at this hotel before with a military rate). I asked to be transferred to the hotel's number and of course not only did I understand the English speaking person on the other end but they also gave me a military rate. I don'I t like calling India to receive service in the US! The hotel however is one of the best Holiday Inn Express' I have stayed in, it is comfortable, quiet, and the service is excellent. The servers during breakfast are exceptional. I will stay again but I will call the hotel directly to reserve a room. October 3, 2013
Rated 5.0 out of 5.0 by OUTSTANDING!!!! A++++++ The service at this location is outstanding, from check in to check out. I travel the country with work and this one by was great! Highly recommend! September 30, 2013
Rated 5.0 out of 5.0 by Everything was great We were tired after being on the road for many hours and getting stuck in a traffic jam for several hours. The staff was very accomadating, giving us a nice clean room and then assisted us in locating a nice place to eat. This is our 2nd time staying at this location. September 30, 2013
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