Rated 4.6 out of 5 by 111
Rated 5.0 out of 5.0 by Steve2B Our Favorite Holiday Inn Express
We have stayed in Jackson, TN many times and it gets better each time. We think Jackson had the most comfortable bed in the chain. It is always immaculate, tall of the people are very wecoming and very dedicated. The breakfast is lways very well prepared, the lady that cares for ie is very good. They have the best breakfast they never run out of the food, the coffee. Like I said we always look forward to staying there.
Steve and Janet
August 29, 2013
Rated 5.0 out of 5.0 by busrob50 Excellent stay
Room, service, food options, excellent could not have asked for a better stay Access to a real gym is an added bonus.
August 25, 2013
Rated 5.0 out of 5.0 by GrandOmi Best stop on vacation ever!
My husband, and adult daughter and I had a 3 week vacation across the mid to Eastern States. We stayed at several Holiday Inn's during this time. This is one of the BEST! We enjoyed this stop at Jackson last year and planned our vacation around it, to stay there again going out and coming home. It was not a disappointment. Again the staff was wonderful, especially the kitchen "lady" was so cheerful, it made our mornings so nice. Food excellent!, Bed's soft, clean.
We have stayed in much more expensive hotels and have not been as pleased as we were at your Jackson, Tennessee Holiday Express. We'll be back!
August 23, 2013
Rated 4.0 out of 5.0 by UnionUniversityMom Excellent Service
Every time we stay in Jackson, Tennesee, we are treated well by the staff at Holiday Inn Express, especially Carmin and Craig, who we have dealt with in person and by telephone. These two employees are friendly, pleasant, and very accommodating.
August 22, 2013
Rated 5.0 out of 5.0 by Johns64 Nice location
The hotel is located very conveniently off of I-40 and there are many newer restaurants popping up in the area. Overall, this location seemed safe and clean.
August 22, 2013
Rated 5.0 out of 5.0 by Steve7up Very friendly staff and comfortable room
My wife and I spent two nights at Holiday Inn Express in Jackson Tn. First, they upgraded us to a suite, was not expecting that. We ask the front desk for entertainment and dinner recommendations. They were very helpful, offered many choices. Or as many as you can in Jackson Tn. There is not a lot to do there but that was ok. The weather was great and we spent the day poolside. The pool was very clean and had a nice patio area. The room we had was large and clean and comfortable. A very nice place to stay for a short weekend getaway.
August 16, 2013
Rated 5.0 out of 5.0 by ADOle Superb
Easy access, near most of what one should do or want to do
August 15, 2013
Rated 5.0 out of 5.0 by 369Tex Our stay
My family and I were traveling back to our home in Texas after having spent a week in Washington DC. We were driving and decided to stop after spending almost twelve hours in the car. We chose Holiday Inn Express based on the price and photos that we saw online. After arriving, we knew that our choice had been the correct one! While my wife worked out in the workout room, my son and I spent some time out in the pool just unwinding from our long day in the car. We slept great that night and had a wonderful breakfast the next morning. By the time we hit the road, we were refreshed and ready to tackle the final day of our travels. We would highly recommend this hotel and will not hesitate to stay at a Holiday Inn Express in the future. Beautiful facility, great location and fantastic experience!
August 13, 2013
Rated 5.0 out of 5.0 by kberry Current Students
We brought a group of 34 in on our way to Louisville, KY. Got in extremely late, rooms/keys were ready and waiting. Nice cool, clean, comfortable place to lay our heads before moving on the next morning. Thanks Holiday Inn!
August 12, 2013
Rated 4.0 out of 5.0 by kayetal enjoyed visit
Good was the location and area for m family needs. Negative was the pancake maker never worked and the housekeeper needs to learn people skills and how to clean better
August 8, 2013
Rated 4.0 out of 5.0 by Maudie10 Comfortable
On my vacation I stayed a 3 Holiday inns. One at Beaux Bridge LA, One in MS and this one. Everthing was great except the breakfast. The had carbs but no protien. My husband is hypoglycemic andneeds the protein. The other had very good breakfast so I was a little dissapointed. The room was very clean and comfortable. I would probably stay here agaon and bring a protein drink for my husband.
August 5, 2013
Rated 4.0 out of 5.0 by mwflanery July 2013 Stay
The stay was my second and all was well except getting charged for the room when it was directly billed. I've had to call twice already in getting the money returned back to me. It has yet to happen as of today, July 31, 2013 when I was told that it had been debited back to my card.
Other than this issue, I am pleased with the property and the stay.
July 31, 2013
Rated 4.0 out of 5.0 by Giselle24 Great stay
Had a great stay at this hotel. The rooms are spacious and clean. Everything appeared to be new. The microwave oven and fridge were a plus. Hallways and parking lot are brightly lit. Friendly staff members include Craig. This hotel is right near a variety of places to eat. There's a grocery store and Dollar Tree within walking distance. Can't beat that.
July 28, 2013
Rated 5.0 out of 5.0 by Denise8085 Excellent property
Great room and a great staff. Would highly recommend.
July 24, 2013
Rated 5.0 out of 5.0 by PAR2013 Consistent
As with my previous visits to this property, the accommodations were clean and comfortable, the noise level was low, and the staff was pleasant and attentive. No problems at all.
July 24, 2013
Rated 5.0 out of 5.0 by daddyj comfortable and convenient
Poor lighting in bathrooms.
Was not given a copy of itemized bill upon checking out. Clerk
told me since I had book rooms on line that I would receive
one by e-mail. Have not received yet.
July 20, 2013
Rated 5.0 out of 5.0 by Happytraveler57 Immaculate, comfortable, excellent manager
We stayed here in June for four nights while we were in town for our nephew's wedding. Our children and parents decided at the last minute to join us and Cynthia, the manager, bent over backwards to get everyone's rooms ready early so we could dress for the wedding.
We were very impressed with the cleanliness of the rooms (I'm a bit fussy as is my mom) and the fact there was always someone in the halls cleaning. I've never seen that before, even at a Holiday Inn, which is where we normally stay on trips.
The hotel is located in a new, clean area. Excellent place to stay.
July 15, 2013
Rated 2.0 out of 5.0 by Jim77 jim77
We arrived at the hotel and 4:15 PM after driving all day. Check-in time was 3:00 PM but we were not able to get into the room until 5:00 PM so we got off to a bad start. The desk clerk could not speak good enough English to be understood so should not be the first contact with guests. At check-out I asked for the manager to call me to discuss the issues with our stay but I never receiver a call.
July 14, 2013
Rated 5.0 out of 5.0 by nixpalmer sports even
It was conveniently located by the ball fields. Staff was nice and speedy. I missed one thing during breakfast and that was sausage. But overall a great place to stay!
July 9, 2013
Rated 5.0 out of 5.0 by Dragondad99 Clean and Friendly
Clean rooms and facility. Very friendly and helpful staff.
July 9, 2013
Rated 5.0 out of 5.0 by Burcham9 Extremely nice and helpful staff!
We have stayed here twice in the past 2 weeks-taking our daughter to camp and returning. Both times the staff has been great, the rooms and facility clean, and overall a really nice stay.
July 6, 2013
Rated 5.0 out of 5.0 by Mary4321 Great staff / comfortable
Hotel was fresh and clean. Our five year old grandson especially enjoyed the pool. Our room was comfortable but somewhat noisey ( first floor rm 108) This was especially annoying in the early A.M. with the constant "ding" of the elevator. However on a "booked night" we were thankful for the room.
Rate was somewhat higher than other Holiday Inns we encountered on our trip. Overall a good visit. Thanks!
July 5, 2013
Rated 5.0 out of 5.0 by comfortable100 Easy to miss.
We were very pleased with the cleanliness of our room and the hospitality of the staff. In fact, our only problem was that on Interstate 40, traveling from East to West, we did not see the Holiday Inn Express sign, even though we were looking hard for it. After passing all the exits for Jackson, we called the motel and found out that the location was exit #85. Upon returning to the Holiday Inn Express, we could see that the name is on the west side of the building. It would be nice if the exit number had been listed in our reservation confirmation or if the name were more prominent at night.
July 4, 2013
Rated 5.0 out of 5.0 by wra1966 Great Hotel
Great hotel with a friendly and helpful staff. Easy access to I -40.
July 4, 2013
Rated 5.0 out of 5.0 by ThePrince65 Great service and great value
Everything here was great and I will come back for sure.
Keep up the good work!
June 26, 2013
Rated 5.0 out of 5.0 by Jonsie73 Great Stay and Very Helpful Staff
The place is very clean and well kept. Rooms are comfortable and common areas are well taken care of and look good. The staff is great. One of the front desk staff members was kind enough to spot me 15 cents so I could wash and dry some laundry and not have to go home with a bunch of dirty clothes. Made my stay that much better. Thank you so much for that little bit of help.
June 24, 2013
Rated 1.0 out of 5.0 by slappinjoe99 CHANGED RESERVATION
I have stayed in many Holiday Inns and a gold priority member. After arriving at this hotel to check in with 4 adults on a golf trip we were shocked to find that our 2 double bed reservations were changed to a king with sofa bed and a king room. I reserved the rooms with a credit card weeks in advance of the golf trip. Asked front desk clerk who could only repeat. "its all we have we are overbooked due to a baseball tournament" and "i wasn't the one to change them so there is nothing i can do" Totally unacceptable practice to change reservations and never notify the customer. I could have made different plans all the way up to the time of check in if one person would have lifted a finger to call and tell me they couldn't honor my reservations.
June 14, 2013
Rated 4.0 out of 5.0 by Ruly Great Place
Easy access in and out of the I-40 Express way. Clean and bright rooms. Lots of restaurants in the area. Very nice breakfast!. We will stay there if we drive through the area again!
June 10, 2013
Rated 5.0 out of 5.0 by ELIZABETH111102 STAFF/ROOMS
YOUR STAFF IS AMAZING! THEY ARE FRIENDLY AND EXTREMELY HELPFUL! THERE HAS BEEN NOTHING I HAVE NEEDED THAT THEY HAVE NOT HELPED ME WITH. I WALK IN AND THEY KNOW ME, SOME BY NAME AND ALMOST ALWAYS HAVE BEEN AUTOMATICALLY UPGRADED IF POSSIBLE! THE ROOMS ARE VERY NICE! BUT THE STAFF IS THE REASON I WILL CONTINUE TO COME THERE! I WOULD LIKE TO HIRE THEM FOR MY BUSINESS!!! HAHAHHA
June 4, 2013
Rated 5.0 out of 5.0 by TJ1940 Reliably clean, comfortable acommodations
Hotel has a very friendly and helpful staff and is located handy to eats, entertainment, etc. We have stayed at this location on several occasions over the past three years enroute from Rochester, NY to Dallas and Jackson is the end of a 15 hour driving day. We arrive tired, but have never been disappointed in the acommodations or the hotel staff. We rank it among our favorite stops for that reason. Handy not only to IH 40 but also to groceries, fast food, minor league baseball and a main route into Jackson proper. We recommend it.
May 31, 2013