Rated 4.6 out of 5 by 111
Rated 5.0 out of 5.0 by dcf64 Comfortable, clean rooms and courteous staff
My family and I stayed for 2 nights. The rooms were nice and clean. Breakfast was great. We enjoyed our time here and would recommend to others.
May 27, 2013
Rated 5.0 out of 5.0 by Genna Very nice.
Staff were very professional and friendly. Room was clean, comfortable and very nice. I'll be sure to stay there anytime I need a place to stay in Jackson, Tn.
May 26, 2013
Rated 5.0 out of 5.0 by DallasJ Very friendly staff as well as comfortable & clean rooms.
We always stop here on our travel from Dallas to Virginia.
May 26, 2013
Rated 5.0 out of 5.0 Great service and close to the highway
Great property. Really good selection of breakfast items and the staff was very friendly. Thanks for the hospitality.
May 12, 2013
Rated 5.0 out of 5.0 by Joel29 Great Stay
Exceptional experience and comfortable stay. Was only able to stop for one and take a quick visit to the battlefield. Would have liked to stay longer and hope to stop again.
May 7, 2013
Rated 5.0 out of 5.0 by Pkpriss Comfortable bed and clean room
Staff very friendly and helpful. There was a party going on but front desk clerk assured us she would keep them quiet...and she did. Always appreciate having microwave and frig in room.
May 4, 2013
Rated 5.0 out of 5.0 by tdk1 excellent experience
passing through to get out of a storm they had a room at a great price front desk staff was helpful nice smile . Good places to eat nearby. will stay again.
May 4, 2013
Rated 2.0 out of 5.0 by Dandan36 Room reservation was messed up
I had a problem with my reservation. Week 1 that I checked in, I asked the front desk clerk to reserve me a room for the following week since we were coming back to the area. That next Monday as we were traveling up there, I decided to check on that room and I was told my reservation was canceled. I had not canceled the room, the front desk person put the reservation on the wrong person and they canceled it. I was very upset because all the rooms were booked. But they ended up finding me room. My company normally stay at a holiday inn because we are priority club members but we would have taken our business else where if they didn't resolved the issue. Overall, the 2 front desk people were nice and they tried there best to help. I am just glad I called to check on my room, if not, I would have had to find another hotel.
May 2, 2013
Rated 5.0 out of 5.0 by GMD001 Great Service and Location
I traveled to Jackson on business. Angela at the front desk was very helpful in making sure that I got a room rate that would be acceptable to my employer and made it clear that they appreciated both my business and my status as a platinum priority club member. I very much appreciated the complimentary bottle of water and trail mix. Very nice room - facility was oustanding. Bed was great. I will return, especially if all front desk staff are as friendly and attentive as Angela.
May 1, 2013
Rated 5.0 out of 5.0 by Danesaine Jackson Northeast, Holiday Inn Express
We were really impressed. The accommodations were excellent and our whole experience was very enjoyable. The room was clean and comfortable. The breakfast was perfect, not to mention the staff was so professional. Thank You
April 27, 2013
Rated 5.0 out of 5.0 by nixpalmer Wonderful all the way around!
Conveniently located by the ball park. Nice and clean curb appeal. Rooms were beautiful! Ease of check in and check out. Staff was nice and friendly :)
April 19, 2013
Rated 5.0 out of 5.0 by Jimmyfrombama Loved it!
I couldn't have asked for a better place to stay! The hotel was immaculate, the staff was very professional. Thank you Ms. Blair and my compliments to your staff. Oh, and the rooms are great, beds comfortable, and the bathroom gave me an idea for a bath remodel for my house.
April 13, 2013
Rated 5.0 out of 5.0 by Sleepydog My best stay in a HIE facility yet
We were extremely pleased with our Stay in the Jackson HEI.
The room was perfect, the walk-in shower was very very nice and unique. We really enjoyed the breakfast, the cleanliness, of the dining room and the well stocked variety of breakfast items.
This was truly a GREAT to stay.
April 10, 2013
Rated 5.0 out of 5.0 by Haze Best yet!!!
I stayed in several Holiday Inn Expresses and Holiday Inn's in the past two months and this by far was the best we have stayed at.
Congratulations to all at this facility for a job well done.
April 8, 2013
Rated 5.0 out of 5.0 by Raydio Holiday Inn Express in Jackson (Northeast), Tennessee
Very nice facility. Must be practically brand new. If I get in that area again I would definitely consider this motel for my stay. I recommend it to anyone who is looking for a clean, comfortable and friendly motel.
April 5, 2013
Rated 4.0 out of 5.0 by MrsRSmith Better breakfast
We went to this place 2 times w/in an 8 day period. The first time we were there when the hotel was obviously booked out because we were placed on the 4th floor, the suite was NICE, but for the life of me I will never understand why they only put 1 thing of soap/shampoo etc, in a place that sleeps up to 6 people. I guess we were lucky that we got 4 towels/wash clothes. In the breakfast room they had nowhere for people to sit because there were so many people they couldn’t accommodate everyone, even though we pay a higher price just for this hotel chain because of that one thing… breakfast included. I don’t think we should have to go out for breakfast because of their lack of planning. The 2nd time I was there, they put us in a suite on the 3rd floor, the room was MUSTY smelling and the carpet was coming apart at the entrance of the suite, we went down for breakfast 20 minutes before it was supposed to be over & they had already cleaned almost everything out, they only had cold items left...again I say - we pay Higher Prices just because We Want Breakfast & should not have to go out & spend more money to get it!!!
April 4, 2013
Rated 5.0 out of 5.0 by Craig3122 Best bathrooms and a friendly reception
This was probably the best HI Express I have been in. I loved the sliding shower doors and low step over shower. Wish all hotels had that. I always look first for Express properties when I travel. This is definitely one I will use when I return to the area.
March 30, 2013
Rated 5.0 out of 5.0 by MrsWiggyHD My Favorite HIE
I love this place! This is my favorite Holiday Inn Express, we always get the best service here. Our room is always upgraded, the people are very friendly. I just wish it was the HIE at the far end of our trip instead of the one "on the way" to our final destination.
March 26, 2013
Rated 5.0 out of 5.0 by aworldtraveler2013 Felt welcomed
Of of three HEI we stayed during our transit from Canada to Tx, this is the one we enjoyed the most.
March 22, 2013
Rated 5.0 out of 5.0 by CompassMan Hotel Standard
I stay at the Holiday Inn Express Jackson, TN because this hotel is what I use to measure all other hotels against. You cannot find a more helpful staff, better breakfast and/or clean, safe and comfortable rooms. I hate it when I have to travel to other places and I have to stay somewhere else!
March 21, 2013
Rated 5.0 out of 5.0 excellent experience!!
We stay at a lot of hotels and this hotel far exceeded our expectations. We were in Jackson because our daughter went into premature labor and our grandson was born 4 weeks early. We used our reward points to get 2 nights stay at no charge and then stayed an additional day. The staff not only greeted us by name but also remembered to ask about our daughter and the baby, not just once, but every time we saw them! They made an extra effort to make sure we got breakfast before leaving for the hospital and even offered to keep breakfast over for us if we needed to. The service and consideration we received from EVERYONE, from the manager all the way down went above and beyond normal hotel service. We will never forget the kindness shown to us. We always stay at hotels in the Holiday Inn family and this hotel especially exemplifies customer service. We will definitely stay here again and will recommend it to all of our friends, family, and business associates. Thank you Holiday Inn Express - Jackson Northeast for making an extremely scary and stressful situation a whole lot better!!
February 27, 2013
Rated 4.0 out of 5.0 by advocate Always a good experience
My stay at HIE is always pleasent. The staff is more than helpfull and my rooms are always clean (don't ever take that for granted). I choose HIE becasue they are a cut above the rest in my opinion.
February 15, 2013
Rated 5.0 out of 5.0 by TomW70 Great Staff
The staff at this hotel is FANTASTIC. On my most recent stay I had some health problems. Carmin, the General Manager, was so helpful and made certain that I was as comfortable as possible. I have stayed at this hotel many times and will continue to make this my place to stay while I am in the area.
February 3, 2013
Rated 4.0 out of 5.0 by branusik fix internet
I travel for work and i notice this hotel by passing by on highway few times , its very nice clean brand new.
how ever after I got in and try to log in to internet had very hard time working the whole evening , when i try to call front desk there was no answer for me.
Same think in morning in breakfast are internet barely working and keep disconecting.
Before I come next time this have to be fixed I give them one more try.
One more thing did not have any cream for cofee
January 29, 2013
Rated 5.0 out of 5.0 by Unagi59 Half way between Nashville and Memphis
We have stayed at the Jackson Holiday Inn Express several times. It is a convenient location. Jackson has many restaurants to choose from. This is a clean, comfortable facility. It has a laundromat . We will stay again on our next trip.
January 28, 2013
Rated 5.0 out of 5.0 by Harsha75 Very convenient location
I stayed here when I was moving from VA to TX. Nice place to stay, staff is very helpful and they will try to do everything to meet your needs. One of the best Holiday Inns I stayed at. Will recommend to others.
January 28, 2013
Rated 1.0 out of 5.0 by Truthalways Dumpster truck outside our window at 6:00 am :-(
1-14-2013 Trash pick up was at 6:00 am .That's early for a wake up call........NEVER AGAIN! told front desk she gave me a bottle of water gee thanks......Next time I will go to Exit 83.......Most of the restaurants in this area DO not sever beer or wine :-( So if you have had a long day driving and want adult beverage, go on down to Exit 83........
Up on arrival as a priority member we always received bottled waters and snacks......stayed at three Hoildays Inn this trip NO SNACK BAGS ;-( No upgrades :-(
Going back with my H Honors more perks ;-)
January 21, 2013
Rated 5.0 out of 5.0 by Awesome2013 First Impressions...
I would like to stay 'Ahhhhh, what a wonderful & relaxing stay!"
First I must give thanks to a wonderful front desk staff! She was so kind, friendly and most of all extremely helpful attending the guests comfortness in her facility. Made it a homelike stay!
The room in which I stayed was so comfortable, warm (on a cold day) and neatly arranged and most of all clean! The shower was large which adds to the comfortness of my stay.
Kudos to Carmin at the front desk...she carries a big and warm smile when you enter the facility.
Thank you all for a great stay!
January 16, 2013
Rated 5.0 out of 5.0 by Jode Best Hotel Stay in a Long Time
This was one of the best hotels of any we have stayed at in a long time. I usually don't sleep well in hotels what with bad mattresses, noise outside the hallway, musty odors, etc. They have one of the nicest mattresses I have ever slpet on. In fact, I am in the market for a new one at home and have been on the internet trying to find out the make and model of the one there at the Jackson Northeast. Absolutely no noise from the hallways at night and I didn't have to paper clip a blanket to the window. The curtains blocked out all the light at night. The staff were very friendly. The breakfast was wonderful. There were a couple restaurants near by, including a Taco Bell almost in the parking lot and a Lenny's in a littlle strip mall close by. There was also a grocery store. Since it is a fairly new hotel, there were no odors whatsoever. Book it - you won't regret it.
January 5, 2013
Rated 5.0 out of 5.0 by Dwayne1234 Perfect Matress
Great place. It was the only Holiday Inn Express in Jackson, so I thought it would only be OK, but the hotel, beds, breakfast and overall stay were great.
January 2, 2013