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Rated 4.6 out of 5 by 221 reviewers.
Rated 4.0 out of 5.0 by My Stay Upon arrival at this location I was greeted with professionalism and a happy spirit! I checked in and I was on my way! I arrived at my room to find double beds when in fact I had reserved one king size bed. I was able to make a quick phone call to the front desk where I advised the young lady of the situation at hand. She advised me that she had noticed the error however she failed to mention the error she in fact noticed. She quickly changed my room to what I had reserved. The stay was comfortable and would stay there again in the future. A couple things should change though. I was told my total and upon checking my bank account there was a $20.00 discrepancy. I double checked my chk out slip and confirmed it was in fact $20.00 more than it should have been. I placed a call to the hotel and spoke to a young lady who then advised me that this was what they do in the event a customer were to order extras while staying at the hotel. The reasoning for this was " so they could make sure the money was there." I do not agree with this and I have never heard of such. Customers should be advised of this on the front end, if in fact this is legit. However, I am skeptical in the first place. The $20.00 did in fact finally come off of my card however, when you are provided a receipt of purchase and unaware of any other "charges" that is all you should have charged onto your account. Anything other than that to me is considered unauthorized charges. Also, one other thing club members should be made aware of the changes to the benefits they receive. Example, the water & snacks are no longer being provided. To sum it up I would stay here again, I would just rather be aware of these inconveniences on the front end. February 25, 2014
Rated 5.0 out of 5.0 by Home away from Home I found the Holiday Inn Express in Jackson, TN. a very nice place to be. The staff was very friendly and accomadating. The room was spacious, comfortable, nicely decorated. The internet connection was simple and useful. February 24, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Very nice staff that was helpful making reservations. Clean rooms and would stay here again. Parking well lite and easy access. February 6, 2014
Rated 2.0 out of 5.0 by Strange Experience I left an empty travel bag on the bed and when I returned the room had not been maintained because personal items can not be touched. My laptop was on the desk and personal items all over the room and the room had been maintained throughout the week. Don't accidentally leave anything touching the beds if you want the room maintained. Called front desk and got a full dose of attitude. January 22, 2014
Rated 5.0 out of 5.0 by Excellent Experience Rooms were comfortable and the bedding was exceptional The rooms and the rest of the motel was exceptionally clean. January 17, 2014
Rated 5.0 out of 5.0 by Awesome stay! Used pts for this stay but gladly would've paid money for my 1 night stay. This property is located less than a mile off the interstate. It is surrounded by plenty of places to eat (Chinese, Mexican, Italian, American) as well as a grocery store. The property itself looks fairly new and is well maintained. The rooms were clean, modern, well-apportioned & comfortable w/a microwave & mini-fridge. Breakfast was excellent w/a variety of choices. Fitness area was limited but day passes for a gym across the street can be obtained from the front desk. And the staff did their best to ensure my needs were cared for. When I visit Jackson, TN again this HIE will be among my first choices. January 14, 2014
Rated 5.0 out of 5.0 by Quick overnight trip! Excellent choice in Jackson. Quick check in process. Already had my paperwork ready to go. Desk clerk was on duty during my check in and check out. Great service. Popped in for breakfast and several options to choose from. Will definitely use this location again. January 1, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable/Needs to offer premium coffee Like everything but the coffee. I would pay a buck or two for premium coffee onsite like Caribou or Starbucks. December 26, 2013
Rated 5.0 out of 5.0 by Excellent Holiday Inn is my favorite place to stay! It has the most comfortable beds and cleanest rooms. It has a good variety on their continental breakfast including warm foods. December 26, 2013
Rated 4.0 out of 5.0 by Usual Quality stay at HI Express, but overpriced As the title says, this was the usual high quality experience at Holiday Inn Express. But it is strange that I can have the very same quality experience (same room, not a suite, and amenities) at another HI Express in Arkansas for over $40 less. In general, I do expect a deviation based on location... just not that much. December 17, 2013
Rated 4.0 out of 5.0 by Pleasant Experience Hotel was very nice, clean. Breakfast good! Staff friendly. December 17, 2013
Rated 3.0 out of 5.0 by New Hotel Overall very good experience, I was very surprise how expensive the room was considering I could have stayed at a 4 are 5 star hotel for that price/taxes, Sincerely, TD December 16, 2013
Rated 5.0 out of 5.0 by Travel pass through This HIE has an awesome breakfast for anyone on a low carb/diabetic diet. They have cheese/egg omelets and bacon. The lady who was in charge of the breakfast area was very friendly, and asked us several times if there was anything we needed. We would definitely recommend this location and its breakfast. December 7, 2013
Rated 4.0 out of 5.0 by Great for adults, challenging for little kids We stayed in a King room with pull-out sleeper sofa. The room was beautiful, comfortable, and clean with the exception of some very noticeable whitish build up in the grout of the dark bathroom floor. The staff was friendly and helpful. Both my party, and my parents as well, thought the breakfast was fresh, tasty, and had good variety. The reason for 4-stars is solely from my perspective as a parent of little kids (ages 5 and 3). The bathroom was perfect for adults, but for small children, it presented a couple of minor challenges. First, there was no bathtub - only a shower. Second, the counter/sink was very tall, making it impossible for them to wash hands or brush teeth without having to be lifted up. Not a deal breaker, and we would stay at the hotel again, but I might check to see if any of the other room types had a bathtub. December 3, 2013
Rated 5.0 out of 5.0 by One of the Best HIE HIE in Jackson, TN is one of the best HIE that I have stayed at. That's saying something since I travel 300+ days a year. -Friendly staff. -Love the spacious walk-in shower. -Very comfortable bed, as well as, chairs. -Very nice breakfast area with comfortable chairs. December 3, 2013
Rated 4.0 out of 5.0 by Stopped in for the night Traveling thru the state, stopped in for the night. The fitness room was OK. The breakfast was great. December 1, 2013
Rated 4.0 out of 5.0 by supplies Not happy about a room for 4 having only 3 washclothes. Since there was no soap dish, we had to use a washcloth to hold the bar of soap, leaving only two clothes. Other than this small inconvenience, the room and service was good. November 28, 2013
Rated 5.0 out of 5.0 by Great experience! Our stay was not only comfortable, but all of the staff was very knowledgable and friendly. The facilities were clean and updated with all the necessary amenities. Also, free wifi was greatly appreciated! November 28, 2013
Rated 5.0 out of 5.0 by FINE ROOM This was a fine experience. Appreciate Holiday Inn Express. Jackson Tennessee Holiday Inn Express was great! November 26, 2013
Rated 5.0 out of 5.0 by Jackson, close to I40 Wonderful hotel, close to interstate, serving and friendly staff, and beautiful, well kept property November 23, 2013
Rated 5.0 out of 5.0 by Great Night Stay I was staying for a night in the area. I had been to this location before and chose to stay again. As previously, the staff and service was outstanding and the room was great. November 22, 2013
Rated 4.0 out of 5.0 by Good location, comfortable, clean Overall enjoyed the visit. If I was not an IHG member, I would have selected another hotel. This hotel had one of the highest room rates in all of Jackson. November 19, 2013
Rated 5.0 out of 5.0 by Price We thought the room was a little on the Pricey side compared to the hotels around that area. November 19, 2013
Rated 5.0 out of 5.0 by Just what I wanted Room with work desk and chair, comfortable king bed and easy chair to relax in at the end of the day. Very nice facility. Only dislike is the tasteless egg omelets. Rather have plain scrambled eggs. November 15, 2013
Rated 5.0 out of 5.0 by Great Staff!! Jackson TN, Holiday Inn Express is People Friendly! You and your family will Enjoy the hospitality they offer to all guest! "A JOB WELL DONE"!! Thank You!! Pat November 14, 2013
Rated 5.0 out of 5.0 by Everything was excellent We were upgraded to a suite and this was the best Holiday inn suite we had ever been in. I travel with a foam pad to use on the bed because 99 percent of the time the mattress is too hard. I did not need it at this hotel. We had a very comfortable couch in the room too. There was plenty of light and everything was new and clean. The breakfast attendant was very efficient and friendly and all items were fresh. Omelets were not browned as in many locations. November 12, 2013
Rated 5.0 out of 5.0 by Clean, pleasant place to stay After a long day of travel, it was delightful to tuck in for the night at the HI Express in Jackson. Our room was pleasant and clean and met all of our needs. November 6, 2013
Rated 5.0 out of 5.0 by Very Clean and Comfortable Clean, great location and friendly staff. Breakfast is always good. October 29, 2013
Rated 5.0 out of 5.0 by Comfortable, clean stay on a long trip. The Holiday Inn, Jackson, TN gave us just what we needed, a clean, comfortable room that was quiet and offered a great shower in the morning. Wi-Fi worked very well which is always a big plus. This property gives great value for money and checks all the boxes that most travelers want. Give it a try! October 27, 2013
Rated 5.0 out of 5.0 by Traveling Through Great place, great staff, great rooms, great total experience. October 18, 2013
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