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Rated 4.6 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by poor response to complaint of heat non-functioning Most of staff were excellent ; one night desk clerk was not. The heat was out of order and no effort was made to correct the problem until next shift arrived. January 29, 2015
Rated 5.0 out of 5.0 by Wonderful as usual but... Wonderful stay for my mayo clinic visits. Wonderful dtaff especially Jeremy at the front desk as well as the breakfast attendant. My only complain is one of the queen beds in the room is usually very hard and sinking in the middle. January 17, 2015
Rated 4.0 out of 5.0 by Great Experience, except for one thing Very nice hotel and location close to the beach. I went out, and when I got back at 11, I was trying to relax but heard an extremely loud tv through the wall. I put up with it until 12:30, and decided to go see if I could get them to turn it down a bit. It turned out that it was the tv in the fitness center, which was mounted on the opposite side of my room wall. The room was locked, so I went and got the manager to turn it off. Otherwise an excellent experience January 16, 2015
Rated 3.0 out of 5.0 by Mixed Experience The hotel staff if very attentive and responsive. Our room key reader had many issues so getting into our room each time was more than an adventure. The keys did not work in the refreshment / ice room. The room's bathroom was nicely updated with separate shower and tub. Beds were just "ok" and the room could be a little darker. The worst of it was the breakfast area. Really the worst food I've had at any of the HI Expresses anywhere. Then add on top of that they allow pets to be with guest while eating. Really???? Eating with a dog right next to you? Bad enough the guest is that inconsiderate but add to it the staff allows it. Not a little dog but a 50 pound collie. January 15, 2015
Rated 4.0 out of 5.0 by Great value especially when you are on the go Staff was friendly and the room was good. The outside of the building looked a bit outdated but overall everything was fine. January 11, 2015
Rated 5.0 out of 5.0 by Nice staff, clean clean rooms I would recommend this hotel to my friends and family. January 5, 2015
Rated 5.0 out of 5.0 by Beautiful rooms Hotel room was beautiful. Must have been renovated recently. Shower was all glass and gorgeous. I enjoyed the stay and will be back. January 5, 2015
Rated 5.0 out of 5.0 by Super clean and friendly hotel with wonderful amenities. I was super impressed by the Holiday Inn Express in Jax. After this experience would try same hotel when traveling to other cities. It wasn't my first choice but it had the best location to where we needed to be for Graduation. As it turns out it was an excellent choice. December 23, 2014
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