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Rated 4.6 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Best, and my favorite hotel. My stay at the hotel was better than anything I had previously experienced during recent business trips. I am new to the area due to job relocation, and this was, by far, the cleanest - most comfortable stay of my trips. This hotel is the one I use to compare all other hotels to. The staff is amazing and very accommodating. Great place to stay. June 30, 2014
Rated 5.0 out of 5.0 by great place amazing staff and close to beach! Had a great day, comfortable. The beds were heavenly and everything was well catered. Lights were convenient, internet was fast, water was warm, TV was fast too with a guide, microwave and fridge available, hot tube and stand up shower, fast service, and best of all the shampoo!! June 29, 2014
Rated 5.0 out of 5.0 by Staff Staff was great, only issue was that I had to move a few times in the course of a week, but it was a last minute stay and they did everything they could to help accomodate me. June 27, 2014
Rated 5.0 out of 5.0 by Fun time Stayed for a wedding nearby and found it an excellent choice. June 25, 2014
Rated 5.0 out of 5.0 by Vacation stay Family of 4 enjoyed our stay. While we didn't use the pool, it was clean and appeared well maintained. Didn't use fitness center this trip, but did in the past -small, but sufficient. Breakfast was good, but pancake maker not working all week. Breakfast area needs bigger counter space to dish plate --hard to hold open lid, reach in to dish food and balance plate on minimal counter space. Beds were very comfortable. New/updated rooms. June 24, 2014
Rated 5.0 out of 5.0 by Wonderfuly Accommodating In town to visit family. Wonderful stay, Staff was very friendly and accommodating. Rooms were comfortable and clean. Great stay and would stay at this location again!! June 24, 2014
Rated 5.0 out of 5.0 by Wonderful Stay My family and I both really enjoyed this hotel. It was very nice and in close proximity to the beach. June 23, 2014
Rated 1.0 out of 5.0 by Understaffed One person working the front counter at 2pm Saturday afternoon. Took 20 minutes for a late checkout to be taken care of, before I was able to be checked in after a verbal early arrival. Had requested to be assigned a room close to other guests in our party. My package had a room number next door to others is our party, but room wasn't ready. So was moved to a room away from friends, away from amenities, away from poolside to a room overlooking the busy highway. Thanks, a real nice way to treat a Platinum Member. June 18, 2014
Rated 5.0 out of 5.0 by Best hotel EVER!!! Having traveled extensively for business over the past 30 years, i was expecting the normal Holiday Inn Express experience......consistently good but nothing to write home about. But this HIE was unlike any other in which i have stayed. From the genuinely pleasant staff to the awesome guest room with separate shower, this was comparable to a high end property. The HIE in Jax Beach will definitely be the bar by which all future hotels will have to measure up to. I am planning another trip to the area just so i can luxuriate in that hotel again. June 9, 2014
Rated 5.0 out of 5.0 by Dependable and consistent great service. Besides the always friendly, professional and helpful desk clerks, I would like to mention the attentive and pleasant manner of the woman in the breakfast area. This was my first experience of taking advantage of the free breakfast, because I usually sleep late. The food was really good and the service was great. The woman kept everything well-supplied and the area clean--all with a smile and asking if we needed anything. Kudos to all the staff. June 6, 2014
Rated 5.0 out of 5.0 by Exceptional hotel Exceptional hotel. Attentiveness to details by the staff helped make this one of my favorite hotels I've ever stayed in. I dare you to stay a weekend and not enjoy yourself. June 2, 2014
Rated 4.0 out of 5.0 by Very comfortable bed but staff was not as friendly Stayed at hotel several times since visiting the area in 2009, staff is always very friendly and willing to assist, in the past before we could get in the lobby good the staff is greeting you. Didn't get that friendly hospitality this stay from May 21-23. Would walk in and would not get greeted at all, sometimes they wouldn't even look up to acknowledge us. Atmosphere was not as friendly at all! We were 4 mins late getting to breakfast not knowing they stop serving at 10am. The young lady who works in the kitchen was extremely helpful in assisting us with getting us a full breakfast. Will give the hotel another try because we normally stay here during our visit in the area and it is within walking distance from the beach. Rooms are always nice and clean and the breakfast is always hearty. Next door roomers on both sides of us were very noisy but other than the atmosphere and the other roomers I would still highly recommend the hotel. May 27, 2014
Rated 5.0 out of 5.0 by Thanks I am a platinum elite member, and of course that means I am in you hotel chains quite frequently. I was in your HI express in Jacksnville this past week to bring my sister to the Mayo Clinic for the week. It was a difficult week but I must say one of the more enjoyable stays I have had with your hotels. Maybe it was the being with my sister for the week or being near the ocean in Jacksonville but you guys were the best and I appreciate the way you took care of us in a difficult time. Thanks, from all of my family. April 14, 2014
Rated 5.0 out of 5.0 by GREAT FREE BREAKFAST AND CONVENIENT LOCATION Excellent in almost every way. Great rooms and great free breakfast , but would be nice to have more choices of places to eat nearby. Chinese and Subway were fine, but not much else around. Not on beach but close to it and also convenient to Adventure Landing, pier and beach amphitheater. April 13, 2014
Rated 5.0 out of 5.0 by I've been in 4 star rooms that don't compare True, this hotel doesn't have the amenities of a 4 star hotel. But the guest rooms compare favorably. The staff is helpful and accommodating. I stayed here while a patient at the Mayo Clinic. It is a short ride which can be taken by car or the hotel will provide shuttle service. Overall, a terrific experience. April 1, 2014
Rated 5.0 out of 5.0 by Exceptionally good customer service We stayed here for a week, using two rooms, and as usual found everything to be great. We had stayed for a week back in February also. The lady staffing the breakfast area couldn't be more friendly or helpful. At different times I spoke with several of the front desk associates and the AGM, and every conversation was pleasant. Can't find a thing to complain about. March 18, 2014
Rated 5.0 out of 5.0 by This HIE is very welcoming, will definitely visit again! Everyone at the hotel was really nice and welcoming to us - especially Elena! She took exceptional care of us since the first phone call making the reservation. Except for some rowdy and noisy people next door to our room early early in the morning, we would rate our stay as excellent! Thank you Jacksonville Beach HIE for taking such good care of us. Will see you again! March 13, 2014
Rated 5.0 out of 5.0 by Great Stay Great hotel and staff. I am a taller guy so the separate show was a nice bonus. The only downside is the limited parking. March 10, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds Beds are uncomfortable need new bed.!!!!!!!!!!!!!!!!!!!! February 17, 2014
Rated 5.0 out of 5.0 by Very welcoming staff The staff are some of the most welcoming I've encountered. The hotel is very clean and the rooms are roomy and comfortable. The bathrooms have large glass showers and separates tubs. The morning buffet breakfast is awesome! February 13, 2014
Rated 5.0 out of 5.0 by Great night's sleep! Great location with very comfy beds! Front desk was very helpful with recommending restaurants nearby. February 12, 2014
Rated 5.0 out of 5.0 by Weekend The staff was very helpful with directions and ideas for dinner. Would recommend this hotel for anyone. Rooms were nice and clean. A little noisy but very comfortable. February 12, 2014
Rated 5.0 out of 5.0 by Like a second home We have stayed here every month since November while I was at Mayo Clinic and will be back in March. Everyone is so accommodating and truly seem to take pleasure in serving the public (which isn't always easy). It was so nice to come back from a long day of tests and rounds of Drs. and know that I could come in and just relax. Variety of excellent restaurants nearby but our very favorite was K.C. Crave just one building over. Thank you Holiday Express Jax. Bch. for making us feel so at home in what could be a hard time for us. See you next month. February 10, 2014
Rated 5.0 out of 5.0 by 5year Repeat Customer Josh and staff always take care of me when I am in town! I stay here at least 25 days a year and while there are other choices I chose this HI Express. They know about customer service and loyalty! February 9, 2014
Rated 5.0 out of 5.0 by Great location Highly recommend this holiday inn express. The staff is very responsive even on Sunday. February 5, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express This is the BEST Holiday Inn Express I have stayed in. I am a business traveler and highly recommend this hotel if you are in the Jacksonville Beach area. Great location! Very Clean and up to date! January 12, 2014
Rated 5.0 out of 5.0 by Home Away From Home Perfect When I visit The Mayo Clinic, my shining star "Home Away From Home" is this Holiday Inn Express Hotel at Jacksonville Beach. I stayed there for the Summer of 2012 and for The Holidays of 2013 and I will be back as soon as I return to Jacksonville Beach. I LOVE THIS HOTEL. The Staff is truly Aces. The Best. The rooms are comfortable and clean. Breakfast is tasty. Location is perfect. Direct TV and Internet are awesome. And best of all, I feel at home and safe there. This wonderful hotel is the perfect place to kick back and relax. Thank you very much for being The Best and see you again soon. January 7, 2014
Rated 5.0 out of 5.0 by Great Service W e stay here every time we are in town they always take care of our needs and go beyond our Expectations. .I couldn't lay flat after Surgery at Mayo they Got me a Recliner to Sleep in Price less... January 4, 2014
Rated 5.0 out of 5.0 by Awesome hotel We enjoyed our stay immensely. We especially appreciated Mike at the front desk working so hard to get us adjoining rooms with our son's family. Mike was very friendly and efficient! The rooms were spacious, clean and comfortable. January 3, 2014
Rated 5.0 out of 5.0 by What a Christmas. My husband had an emergency visit to Mayo on Christmas. We had no idea if we would be able to get a room or not, but with one call to the front desk we were told "yes" they had a room for us. When we arrived it was like coming home to visit family. Mike went out of his way to get us settled after an exhausting drive. We had not eaten dinner so Mike suggested a couple of places that he was sure that they were open. Sure enough we found the restaurant, ordered take out, ate in our room and got a good nights sleep for my husbands appointment in the morning. As we left for Mayo Josh was at the front desk to welcome us back and wish us luck for the day. Now you can see why I say Josh and Mike are like family and why we only stay at this Holiday Inn. December 31, 2013
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