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Rated 4.6 out of 5 by 112 reviewers.
Rated 2.0 out of 5.0 awful beds and loud coolung unit Two nights was too long. Not a lovely part of town...rather old. September 23, 2013
Rated 5.0 out of 5.0 by second trip to Jacksonville Beach area Extremely helpful and professional folks at check-in. Room was comfortable with nice bed! Also, the hot tub was refreshing. Will definitely visit this place again if in the area. Thanks HIE September 21, 2013
Rated 5.0 out of 5.0 by CLEAN! UP TO DATE! This hotel is CLEAN, has up to date furnishings, the bathroom was the cleanest one I've been in. You can actually just pull back the covers and jump in the bed...it's that clean. I stayed at this location for an extended period of time. The staff was excellent, friendly, helpful...real people that actually like their job. (guess that is why things are so clean...) I feel like I'm home ... and just going to my own room. If you have to stay anywhere in Jacksonville do yourself a favor...Stay here! I don't care if you have to drive backwards into the city...you can for sure get a good nights sleep and shower without thinking ..."who was in here last". It looks brand new every single time I open the door. FRESH and CLEAN, FRIENDLY HELPFUL STAFF WHO COULD ASK FOR ANYTHING MORE! September 17, 2013
Rated 2.0 out of 5.0 by Mis represented kids suite Just for future reverence online it sounded like the kids bunk bed room was a real room not a sectioned off low wall area... It was hard to put the kids to bed early and then sit and talk... it was basically one room... it would have been better to get the suite with separate bedroom and pull out couch. Also there was the maintenance man VERY unfriendly . He acted mad like he had to come to the 3rd floor over an air conditioning issue. Every time I came back to my room it would be off and I had to turn it back on. Almost like there was a motion detector in the room that turned off the air whenever I left.... September 11, 2013
Rated 5.0 out of 5.0 by Mayo visitor Front desk, Lori and Josh, were most helpful. We checked out after the first night, however, we needed to check back in and remain for one more night. The only issue I would say was not just perfect was the second room was not as comfortable as the first which was on the third floor. We plan to make reservations again since we will be returning to Jacksonville next week. September 10, 2013
Rated 5.0 out of 5.0 by Great Place This is a great place to stay. I have been at this location 10 to 20 times. Always have no problems. The staff is awesome.... September 9, 2013
Rated 5.0 out of 5.0 by Great experience My husband, myself and 6 month old recently stayed at this hotel for labor day weekend and we thoroughly enjoyed ourselves. The bed was comfortable, staff was hospitable and courteous! Mike was excellent! Near the beach. Pancake machine was horrible (Lol) but I would definitely go back and stay again! September 4, 2013
Rated 5.0 out of 5.0 by Amazing experience The room was really beautiful and the beds were so comfortable! It was a great room for a pretty good price. Also, it was extremely clean. September 1, 2013
Rated 5.0 out of 5.0 by Great "suite" and good value Regret we were able to stay only one night. This was our 2nd visit to this location, and we had particularly outstanding accommodations this time (were pleased on earlier visit, but this was a step up). Friendly check-in manager recommended a nearby restaurant, which turned out to serve excellent food (although the ambience was a bit noisy for senior citizens). September 1, 2013
Rated 5.0 out of 5.0 by Excellent Facility The entire stay was better than expected. I would recommend. August 22, 2013
Rated 5.0 out of 5.0 by Great Stay in Jacksonville Beach My wife and I stayed at this Holiday Inn Express because hotels on the beach are priced a little too high during the summer vacation season. I was greeted as a Priority Club Gold Member when I registered and the staff couldn't be more professional. My room was more than I expected as it was appropriately furnished with a king sized bed, a sitting couch and desk and a refrigerator. The room was quiet and we enjoyed a wonderful night in Jacksonville Beach. August 21, 2013
Rated 2.0 out of 5.0 by Unprepared Room carpet was soaking wet, bath tub had dirty standing water, vomit or other fluids on wall by toilet room should not have been rented in the condition it was in. The hotel was sold out it was the only room available and it was late also reservation was made two weeks before so they knew I was coming not a last minute surprise. I stay at holiday inn 45-100 nights a year this one was clearly not up to standard on the plus side the bed was clean and soft. August 17, 2013
Rated 4.0 out of 5.0 by Conveniently located near Mayo Clinic I choose this hotel because it was conveniently located near Mayo Clinic. Very clean room, comfortable beds and large bathroom. There are plenty of restaurants nearby. Staff was very helpful & pleasant. Breakfast and coffee was great! We would definitely stay here again. August 16, 2013
Rated 4.0 out of 5.0 by Great room, great location, great ambience! We really enjoyed our room! It was close to all of our destinations and it was clean and neat. We loved the pool and the hot breakfast. August 2, 2013
Rated 5.0 out of 5.0 by Good experience Checkin was easy, rooms were nice and quiet, staff was knowledgeable, would stay there again and refer friends. The only drawback was no Peanut butter cookies but then I need to lay off the sugar.. August 1, 2013
Rated 5.0 out of 5.0 by Great place to relax From time of checking in to the time of leaving, everyone was very nice. The staff kept the breakfast items fresh and stocked, not to mention cleaning the floor from swimmers coming in dripping wet. We were always greeted with a smile from those cleaning our room/exchanging our towels. I loved how close this is to everything. Actually within walking distance to the beach if you enjoy walking. Lots of great restaurants & shops close by. July 30, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay We only stayed one night, but i liked the room, it was clean and updated....great price for being in a beach area... I have no complaints and was very satisfied with my experience. July 28, 2013
Rated 2.0 out of 5.0 by Air conditioning in room was fixed. We were unable to adjust the temperature to our comfort level. After many attempts to adjust the room temperature and two calls to the front desk, we were moved, at midnight, to another room. That room was warm and took hours to cool down. Needless to say, we did not get a good nights sleep. Since I am a patient at the Mayo Clinic, with medical appointments, this stay added to our stress. The management certainly did not express much of an interest in our lack of comfort. I would not recommend this particular establishment to anyone. July 23, 2013
Rated 4.0 out of 5.0 by rooms and staff Stayed in room on Beach Blvd this time preferred room overlooking pool in last stay as much quieter. Bedding is very nice but could be better pillows. Staff is best asset of the property. Availability of bike rental right there is great. June 30, 2013
Rated 5.0 out of 5.0 by Excellent place to stay From check in to checking out the staff, especially Josh, are extremely helpful. Josh was a mine of useful information, from where to eat, drink and shop. The rooms are spacious, especially the bathroom, and were clean and comfortable. Breakfast was good, with different daily hot options. It was also good to have proper crockery and cutlery for breakfast, a lot better than plastic cutlery and plates. All in all an excellent choice of accommodation. June 20, 2013
Rated 5.0 out of 5.0 by front desk service and rm cleanliness on vacation with husband and son to attend golf tournament in ponte vedra beach, fla., this was the closest hotel i could book and coming from iowa as a first time visitor i was very unfamiliar with fla. but assured by front desk when i booked hotel that area and hotel was safe, clean and within close proximity to both golf and the ocean, once arriving and meeting front desk management i was more than pleased with my choice, would highly recommend this hotel. thanks for the wonderful experience. May 20, 2013
Rated 5.0 out of 5.0 by Loved the seperate shower Everything was done well. Tv just a bit small. Bed mattress roll me to one side it was sloped that way. May 13, 2013
Rated 4.0 out of 5.0 by Wish to return The hotel was great. We did not care about the noisy guests swimming and drinking outside our window, in the pool area, after midnight. The breakfast was good but we had better at other HI Expresses. John, the front desk clerk was FANTASTIC. We had a couple needs and he saw to it our needs were taken care of. He deserves a raise for all he does. As to parking. It is small and we could not find a place to park when we checked but found a space under the carport after we returned from dinner. Overall a great place. we intend to return again and again. May 3, 2013
Rated 4.0 out of 5.0 by very good place to stay.` good breakfast, good room. good location for our purpose. May 2, 2013
Rated 5.0 out of 5.0 by Great place and great staff This is a very nice hotel (appears to be fairly new) that is only about 3-5 minutes to the beach (maybe 3/4 mile?). The staff here are as good as it gets. The manager was super nice and the lady working the breakfast area was so nice and helpful that I took time to tell the manager how great she was. I definitely would stay here again. April 24, 2013
Rated 5.0 out of 5.0 by Nice stop in JAX This property was very convenient for me. The staff were completely unbelievable GREAT, smart, friendly and helpful! I love the outdoor pool that was open. We had issues with the air conditioner not working. I let the front desk know and I think they called up their maintenance guy that was at home. He was there in no time and swapped out the air conditioner and we were able to stay cool. HE was an asset to this complex and I HOPE that the owner is WISE enough to appreciate him for his efforts and reward him accordingly. Myself I am in Management and to have a person like that is an asset and I would make sure he was happy. Thank you! Complex could use a little more parking but over all. I will be back!! Very nice, Thank You!! April 22, 2013
Rated 5.0 out of 5.0 by Very nice place! Enjoy these hotels in most cities. This was, yet another, wonderful experience. Everything was clean including the entry and welcoming - made you feel like you were in a 4 star expensive hotel!! April 21, 2013
Rated 5.0 out of 5.0 by very nice place we stayed here the first week of April at Jacksonville beach. We arrived very early in the morning (430 am) and were able to get us in our room right away every thou it wasn't supposed to be till 1pm that same day. Never have been to Jacksonville before, we spoke to the weekend hotel clerk, mike, who was extremely friendly and knowledgeable. Was very happy with the staff, the hotel itself, the breakfast and cleanliness. would stay here again and would recommend this hotel to a friend. April 15, 2013
Rated 5.0 out of 5.0 by Great Staff and Facility! We have been using the Holiday Inn Jacksonville Beach Hotel for about 2 years for my mother's Dr visits to Mayo Clinic. The staff is VERY good! We would like to give a shout out to everyone! The facility is always clean, organized and accomodating. The covered parking / Handicap parking is perfect for the coastal "pop-up" showers...I use Holiday Inn and IHG for 99.9% of ALL my travel needs and that includes North America and Asia. Never a bad experience at any of the Hotels...Keep up the good work! April 9, 2013
Rated 4.0 out of 5.0 by Maid Service The only issue was the daily maid service. Our room was never cleaned with beds being made up until after 3:30 PM. This was not good. April 7, 2013
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