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Rated 4.4 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Great sleep Could not be more comfortable.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! July 25, 2014
Rated 3.0 out of 5.0 by Friendly staff The staff was very kind during the stay, especially when we desired pancakes and the machine was out! The only issue we had was an unclean bathroom. We overlooked and didn't complain, but it definitely was noticeable. We stayed here for a concert at the Florida Theater. It was a straight shot and provided a great night's rest. July 23, 2014
Rated 3.0 out of 5.0 by Fair. Needs attention to details Facility has gone downhill in a hurry. Caulking around tubs looks like it was done by a five year old. Plumbing fixtures were loose. Coffee was terrible and breakfast was very so-so. On the good side mattress and pillows were excellent. A/C worked fine. Place just needs some attention to details. July 21, 2014
Rated 5.0 out of 5.0 by Excellent! We enjoyed a comfortable stay at this hotel. Will book again! Thank you! July 18, 2014
Rated 5.0 out of 5.0 by Good Experience This is a great HIE to visit. No issues with anything here. Room was clean and the breakfast was fresh and very good. July 10, 2014
Rated 5.0 out of 5.0 by Wonderful Staff The entire staff is great, this hotel is nearly always at capacity and yet they always have time for each guest. July 9, 2014
Rated 1.0 out of 5.0 We had no other choice of a hotel. Our experience this evening with Holiday Inn Express was very poor. We made reservations at the Holiday Inn Express in Yulee, Florida on June 28 at 5 pm. My husband spoke with the front desk & told them we would be arriving late that evening. The employee stated that was fine as long as we were there before 330 am. My husband offered to give this employee our new credit card information but the employee stated that we could do that when we arrived. We arrived in Yulee at approximately 1130 pm & was informed by the same employee that our room had been given to someone us because of our credit card. We did not have a room. We got back on I-10 & found another Holiday Inn Express at Chaffee-Jacksonville West. This hotel would not except a government rate & we ended up paying $40 more for our room. We called & filed a complaint with The Holiday Inn Priority Club Rewards Program on Sunday, June 29. It has been a week & we have still not heard from the manager at the Holiday Inn Express in Yulee. We have been Priority Members for years & our very disappointed with the service & professionalism of Holiday Inn. July 5, 2014
Rated 4.0 out of 5.0 by Wonderful Staff After a long drive from Key West we were tired, hungry and road weary. The staff invited us to share in a dinner they had and made us feel very welcome and we loved the conversation over dinner. We have been trying to find a hotel group we felt comfortable with and I must say that the Holiday Inn has made us feel welcome every time. Wonderful stay, but Fantastic staff. June 28, 2014
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