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Rated 4.3 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Best beds anywhere We have stayed at this hotel on 3 occasions when in Jacksonville for a horse show. The beds are fantastic and the hotel is always been very clean. We will stay there again next year. January 22, 2015
Rated 5.0 out of 5.0 by Very helpful, friendly staff I had previously stayed at this Holiday Inn Express because the hotel I was planing to stay at did not have vacancies and this Inn was nearby. I was so impresed that I chose to stay there on a subsequent trip to Florida and now I only stay at Holiday Inn Express. The staff was very helpful, friendly, accomodating and had a tremendously positive attitude. I felt very welcome. January 17, 2015
Rated 3.0 out of 5.0 by very comfortable some misgivings On arrival front desk Jeniffer was very accommodating and more than helpful in choice of room location.and area amenities. Our misgivings relate to equipment failure of the HVAC system,after numerous direction and visit from front desk to demonstrate functions of the system,all to no avail,in addition to this problem it happen to be a cold evening which of course increased the discomfort in the room.when they finally agreed the unit was not functioning the agreed to change our room. It then took them over 2 hours to find another room and the offer to assist in the move was to have someone bring a luggage cart to our room and leave.Upon departure recognition of the evenings expierence was not acknowledged until I mentioned it and told a report would be sent to management. I called back a few days later and luckily Jennifer was on duty and offered recompense and apology for our troubles. January 14, 2015
Rated 5.0 out of 5.0 by Very Clean and Great Service The staff, particularly the front desk staff were warm, accommodating and provide great service. January 13, 2015
Rated 5.0 out of 5.0 by wedding reception facility was ready upon arrival. tables, chairs, table cloths, room temperature, convenience were great. Kathy Jones did a fine job. January 8, 2015
Rated 4.0 out of 5.0 by Great Staff The room and hotel was clean and comfortable. The only thing I didn't like was that the bathroom shower was falling apart and the caulk was moldy. December 28, 2014
Rated 5.0 out of 5.0 WE Love this Hotel This was our third time staying here and we just love it. The rooms are always clean, staff professional, and our stay was quiet and relaxing. December 27, 2014
Rated 3.0 out of 5.0 by Front desk guy Let me start off by saying I have almost 1,000,000 IHG points and I love their brands. When I checked in I had to wait about 5 mins for the front desk guy to finish his smoke out by the pool. I was staying for 9 days and I didn't want to burden housekeeping with my room everyday so I got it cleaned every 2-3 days. When I called the front desk for some towels, nobody answered. I walked down and the guy was out smoking by the pool again. A couple of days later, I needed the new wifi code so I called down to get it. To my surprise, no answer again. I went down, the guy was nowhere to be found so I stuck my head out the pool door and there he was, on his cell phone smoking away. Everyone else was otherwise good. When I called to confirm my reservation, I was upgraded, which is usually the norm. All in all, based on the front desk guy and lack of stuff around the hotel, without driving, I wouldn't stay here again. December 20, 2014
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