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Rated 4.5 out of 5 by 232 reviewers.
Rated 4.0 out of 5.0 by Good value Nice surprise for a pet friendly hotel. Clean,odor free room. Plenty of nice breakfast selections. Bed was comfortable.. Convenient to all of Jax without the congestion. Would stay again. November 19, 2015
Rated 5.0 out of 5.0 by comfortable bed and attentive to guests excellent, convenient and great service was provided for our stay. November 15, 2015
Rated 5.0 out of 5.0 by Great service at Jax Chaffe Road HIE No better pet friendly hotel in the Greater Jacksonville area. The staff is courteous and works with you to take care of your needs and concerns. We will DEFINITELY be staying with them again! November 10, 2015
Rated 4.0 out of 5.0 by Short stay We spent the night after a concert in the area everything was great except Upon getting in our room the previous guests room keys and a cup of water was left on the dresser and a pillow case was also left it was late when we got in so we didn't mention it to staff Noisy air conditioner Cold food items on the breakfast bar November 9, 2015
Rated 4.0 out of 5.0 by Priced a little high - comfort/quality average value I like to choose Holiday Inn Express, because of the ease of convenience with checking in/out and available breakfast. Also, they always meets my standard expectations in that, I always know what I will get - no surprises. The quality and comfort are good and I have never had a bad experience at any location. I am a real consumer and like to have a fridge, microwave and coffee pot in my room - Holiday Inn Express meets this and makes my travel easy. November 9, 2015
Rated 5.0 out of 5.0 by Great Overall Stay I was awoken at 12:15 AM to a man claiming to be hotel management. He claimed he needed a credit card for any possible damages that may occur during my stay. My response was you have a card on file to which he said he needed it anyway since this had to do with possible damage. I told the man I would come down to the desk in the morning to discuss the matter, in return he got angry and said he needed it right now. So I hung up and called the front desk and asked if they had just called the room and the answer was no. Anyway to make a long story short after discussions with the staff that night and next morning they met every expectation on the way they handled the situation. The only reason I mentioned this is to make people aware of another SCAM out there and never give any information to someone that calls you. The breakfast bar was excellent. November 4, 2015
Rated 2.0 out of 5.0 by Business travel Beds were comfortable. several pillows but all were pretty soft. the cleaning crew could do better job when your staying for a week. 1 day the room was cleaned exceptionally well the other 3 days they removed towels and didn't replace them. There was blood or something that resembled blood about the bed on the ceiling. No mention of being a reward member upon checking as they do at all other locations. No welcome pack or anything. The food is substandard, gravy tasted like powered, sausage was rubbery, eggs were dry. fruit was low 2 mornings and no Chobani yogurt the last day. November 3, 2015
Rated 5.0 out of 5.0 by Friendly Service and Excellant Accomodations! The staff at this property goes above and beyond the call of duty to make your stay the Best One Ever! I was there for a week and it never felt like I was away from home! Keep up the great job! November 1, 2015
  • 2015-11-24 T13:41:46.725-06:00
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