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Rated 4.4 out of 5 by 97 reviewers.
Rated 4.0 out of 5.0 by North Carolina Traveler This Holiday Inn Express is very nice and comfortable. We had only one problem. The Hotel web site shows that you earn 2000 RWCLB Bonus Points for EACH NIGHT when you select and pay for the 2000 bonus point package. The IHG Rewards Club computers did not add up 2 nights of points on our account. The frustrating problem was trying to explain the discrepancy to the 3 IHG customer service reps. Finally, the third representative adjusted our account as a "Goodwill Jesture". The Chaffee-Jacksonville West representative, Samantha, called me to ensure our account was adjusted and that we received customer satisfaction. Samantha was very professional and easy to talk with...Thanks to Samantha. September 14, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and quiet Excellent front desk staff. We had a small problem with our first room and the situation was corrected immediately. We could not have been more pleased. One of the best nights sleep we've had in recent travels. Great beds, clean rooms and very quiet. Above average Holiday Inn Express. Newer facility. September 5, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay This was a wonderful place to stay. The only complaint I had was extremely minor. The curtain was sheer and I like to sleep in total darkness. August 27, 2014
Rated 5.0 out of 5.0 by very nice everything was very nice and i would stay here again if I were in the area. August 25, 2014
Rated 5.0 out of 5.0 by Excellent location for the occasion My wife and I stayed here traveling from Pensacola to visit a relative staying close by. The location was excellent, nice clean room, excellent parking for my new Camaro, with a nice variety of eating places close by. Not too far to visit the coastal attractions of Jacksonville August 20, 2014
Rated 5.0 out of 5.0 by Very Clean and Comfortable room Enjoyed our stay very much. Could not have been any better. August 18, 2014
Rated 4.0 out of 5.0 by Great location and clean facility Greeted by Jennifer at front desk who was professional and polite. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. GOOD LOCATION, EASY ACCESS TO INTERSTATE. BREAKFAST WAS GOOD AND CLEAN AND COMFORTABLE ROOMS. August 17, 2014
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