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Rated 4.4 out of 5 by 72 reviewers.
Rated 1.0 out of 5.0 We had no other choice of a hotel. Our experience this evening with Holiday Inn Express was very poor. We made reservations at the Holiday Inn Express in Yulee, Florida on June 28 at 5 pm. My husband spoke with the front desk & told them we would be arriving late that evening. The employee stated that was fine as long as we were there before 330 am. My husband offered to give this employee our new credit card information but the employee stated that we could do that when we arrived. We arrived in Yulee at approximately 1130 pm & was informed by the same employee that our room had been given to someone us because of our credit card. We did not have a room. We got back on I-10 & found another Holiday Inn Express at Chaffee-Jacksonville West. This hotel would not except a government rate & we ended up paying $40 more for our room. We called & filed a complaint with The Holiday Inn Priority Club Rewards Program on Sunday, June 29. It has been a week & we have still not heard from the manager at the Holiday Inn Express in Yulee. We have been Priority Members for years & our very disappointed with the service & professionalism of Holiday Inn. July 5, 2014
Rated 4.0 out of 5.0 by Wonderful Staff After a long drive from Key West we were tired, hungry and road weary. The staff invited us to share in a dinner they had and made us feel very welcome and we loved the conversation over dinner. We have been trying to find a hotel group we felt comfortable with and I must say that the Holiday Inn has made us feel welcome every time. Wonderful stay, but Fantastic staff. June 28, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express Ever! We stay in HIE all of the time. This one is a gem!!! We laughed that we would come to this one for a vacation! Check out the Manager’s Reception. Great food -- fajitas that were plenty for dinner. Internet excellent - was able to stream video without a problem. June 23, 2014
Rated 5.0 out of 5.0 by Internet had trouble reconnecting after the hotel password was changed. June 18, 2014
Rated 5.0 out of 5.0 by The Staff was there when we needed someone the most First and foremost - I have to say that the support staff went over and beyond what would be expected in any hotel. We put challenges before the desk staff immediately upon arrival due to unfortunate circumstances, and from that point forward, for 7 days, we were treated and taken care of as if we were the only ones staying here. I can not say enough about the professional, knowledgeable, respectfully staff whether it was the breakfast staff, the room service ladies, or the front desk members and management. The facility was very well maintained and very clean, the rooms were clean and comfortable. The breakfast was delicious with a large variety to chose from. I would recommend the Chaffee location for all your travel needs to the Jacksonville area. To - Kathy, Jennifer, Debbie, and especially Luke - and the complete staff - THANK YOU from the bottom of our heart for the service you provided during our stay here. June 17, 2014
Rated 5.0 out of 5.0 by Thanks Sam everything was great! Front desk / check in was excellent. Loved Samantha, she was very welcoming. See you all in 2 months June 16, 2014
Rated 5.0 out of 5.0 by Very nice accommodations! We enjoyed our stay very much. Location was great for what we were doing -- family reunion and vacation. June 12, 2014
Rated 5.0 out of 5.0 by Nice hotel Clean, quiet, good breakfast, excellent staff and friendly. A++ hotel. May 21, 2014
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