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Rated 4.4 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Excellent! We enjoyed a comfortable stay at this hotel. Will book again! Thank you! July 18, 2014
Rated 5.0 out of 5.0 by Good Experience This is a great HIE to visit. No issues with anything here. Room was clean and the breakfast was fresh and very good. July 10, 2014
Rated 5.0 out of 5.0 by Wonderful Staff The entire staff is great, this hotel is nearly always at capacity and yet they always have time for each guest. July 9, 2014
Rated 1.0 out of 5.0 We had no other choice of a hotel. Our experience this evening with Holiday Inn Express was very poor. We made reservations at the Holiday Inn Express in Yulee, Florida on June 28 at 5 pm. My husband spoke with the front desk & told them we would be arriving late that evening. The employee stated that was fine as long as we were there before 330 am. My husband offered to give this employee our new credit card information but the employee stated that we could do that when we arrived. We arrived in Yulee at approximately 1130 pm & was informed by the same employee that our room had been given to someone us because of our credit card. We did not have a room. We got back on I-10 & found another Holiday Inn Express at Chaffee-Jacksonville West. This hotel would not except a government rate & we ended up paying $40 more for our room. We called & filed a complaint with The Holiday Inn Priority Club Rewards Program on Sunday, June 29. It has been a week & we have still not heard from the manager at the Holiday Inn Express in Yulee. We have been Priority Members for years & our very disappointed with the service & professionalism of Holiday Inn. July 5, 2014
Rated 4.0 out of 5.0 by Wonderful Staff After a long drive from Key West we were tired, hungry and road weary. The staff invited us to share in a dinner they had and made us feel very welcome and we loved the conversation over dinner. We have been trying to find a hotel group we felt comfortable with and I must say that the Holiday Inn has made us feel welcome every time. Wonderful stay, but Fantastic staff. June 28, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express Ever! We stay in HIE all of the time. This one is a gem!!! We laughed that we would come to this one for a vacation! Check out the Manager’s Reception. Great food -- fajitas that were plenty for dinner. Internet excellent - was able to stream video without a problem. June 23, 2014
Rated 5.0 out of 5.0 by Internet had trouble reconnecting after the hotel password was changed. June 18, 2014
Rated 5.0 out of 5.0 by The Staff was there when we needed someone the most First and foremost - I have to say that the support staff went over and beyond what would be expected in any hotel. We put challenges before the desk staff immediately upon arrival due to unfortunate circumstances, and from that point forward, for 7 days, we were treated and taken care of as if we were the only ones staying here. I can not say enough about the professional, knowledgeable, respectfully staff whether it was the breakfast staff, the room service ladies, or the front desk members and management. The facility was very well maintained and very clean, the rooms were clean and comfortable. The breakfast was delicious with a large variety to chose from. I would recommend the Chaffee location for all your travel needs to the Jacksonville area. To - Kathy, Jennifer, Debbie, and especially Luke - and the complete staff - THANK YOU from the bottom of our heart for the service you provided during our stay here. June 17, 2014
Rated 5.0 out of 5.0 by Thanks Sam everything was great! Front desk / check in was excellent. Loved Samantha, she was very welcoming. See you all in 2 months June 16, 2014
Rated 5.0 out of 5.0 by Very nice accommodations! We enjoyed our stay very much. Location was great for what we were doing -- family reunion and vacation. June 12, 2014
Rated 5.0 out of 5.0 by Nice hotel Clean, quiet, good breakfast, excellent staff and friendly. A++ hotel. May 21, 2014
Rated 5.0 out of 5.0 by Great service I thought this was one of the best Holiday Inns I have stayed in. They were friendly. My room was wonderful. May 13, 2014
Rated 4.0 out of 5.0 by Comfortable & Clean This was a comfortable and very clean hotel. Looking forward to a good night sleep after a long driving day. All was going well until a fire alarm wake-up around 4:15 am. No major incident and we returned to our room for a little more sleep. Breakfast was very good. All in all this was a good hotel. April 5, 2014
Rated 5.0 out of 5.0 by Pleasant place to stay The staff are friendly, rooms are clean. the breakfast is good. I always enjoy my stay here. April 5, 2014
Rated 1.0 out of 5.0 by Not up to Holiday Inn standards The wife and I stayed here on a rewards night while driving back from a week in Florida. The biggest problem with the room was a lack of cleanliness. The comforter cover clearly had old blood stains on it and the sheets caused both of us to itch considerably. Additionally, although I am a platinum rewards member, that apparently meant nothing to the people at this hotel. The free breakfast was barely edible. We had stayed the prior week in another property in Atlanta and then the following night in Fayetteville, NC. This property was a far cry from either of those two. I will use this chain again but I won't stay at this particular property again and I recommend avoiding it. March 25, 2014
Rated 5.0 out of 5.0 by Expection exceeded This property is clean, comfortable and quiet. The staff is great, in a good mood and must like their jobs, it shows in their demeanor and how they interact with guests. I wish ALL IHG properties had staff this professional, personable and nice. AWESOME place...I will be back when I am in the area. March 24, 2014
Rated 5.0 out of 5.0 by Great swimming pool We loved the pool area. The pool was clean and refreshing with plenty of seating area around it to relax and socialize. The staff was friendly and helpful. We would definitely stay here again. March 24, 2014
Rated 3.0 out of 5.0 by beautiful place, rude manager I began my stay at the Holiday Inn express on Chaffee January 19. In my six week stay, I was able to utilize and appreciate the guest services (business center, fitness center, breakfast, pool.) The staff was amazing, but the hotel manager was not. I encountered the manager several times, and none of these encounters were anything short of mortifying. In my first encounter, I stood on the elevator on my way down to the parking lot. I had a cigarette from my roommate, and did not want to crush it, so I put it in my mouth. As the elevator descended, it stopped to pick up more passengers. Enter Kathy (hotel manager). She walks up to me, gets in my face (I could smell her breath) and says, "I wish you would light that cigarette so I can fine you two hundred dollars." I was speechless. I did not have a lighter in my hand, I was actually on my phone using the internet. From that moment, the leader of hospitality management was absolutely cold to me. Knowing that my stay was going to be for a while, I tried to lighten the air between us. Any time I saw her, I would greet her, only to be returned with a cold stare or a sly remark. Also, the laundry machines are in need of repair or replacement, as they do not do a good job. The business center is also in need of equipment replacement. The housekeeping staff is stellar, as are the floor managers for each shift. I do not believe that someone as rude and demeaning as Kathy should manage such wonderful people, I can only imagine what her employees have to deal with from her. March 18, 2014
Rated 5.0 out of 5.0 by Clean, Fresh, Comfortable Very clean, comfortable, good value. Walking distance to restaurants & grocery store (if desired). Outdoor pool was available but we did not try it. Nice place - will return March 18, 2014
Rated 5.0 out of 5.0 by Great room & accommodations. Especially for those who are looking for a pet friendly place Very clean, very professional & helpful staff.. Especially if you have pets. March 7, 2014
Rated 5.0 out of 5.0 by The Staff and service were excellent The overall experience was very pleasant. The staff was very competent and professional. We would not hesitate to book another stay at this hotel. February 16, 2014
Rated 5.0 out of 5.0 by Dinner This hotel had a light supper for the guests. This was very nice for us because we were hungry and tired. Didn't have to go out for dinner. February 15, 2014
Rated 4.0 out of 5.0 by Nice Hotel This hotel is located on the west side of Jacksonville, far back from the main road. The lobby and breakfast area was very nice. February 15, 2014
Rated 5.0 out of 5.0 by The room When I first went into the room it smelled clean after looking around checking out the bathroom everything was nice and neat . I really like the amount of pillows to choose from. About the service I forgot my toothpaste and shaving cream the lady at the front desk was more than happy to help. When I left I ran into the maid service they were very nice. For breakfast all the food was very well displayed Everything was very clean and the nice lady took care of all the tables . If I am in the area again I would like to stay there I had a great time. Hey happy traveler Matt. February 11, 2014
Rated 5.0 out of 5.0 by Excellent service, as always The service and care we received was excellent, as always. I had my entire family staying there, due to a death in the family and they enjoyed the amenities of the hotel and the care of the staff. This property is our choice over every other hotel available in the JAX Metro area; I recommend it to friends that are traveling to or through JAX. February 6, 2014
Rated 4.0 out of 5.0 by Fits the standard for Holiday Inn Express This is what you expect from a Holiday Inn Express - comfortable and reliable. Fitness Room needs attention. January 17, 2014
Rated 4.0 out of 5.0 by Nice Hotel Only problem was the breakfast closing at 9:30 instead of 10:00 January 3, 2014
Rated 5.0 out of 5.0 by Great place to lay your head for a night Was tired from driving all day and the check-in, bed and room met my needs. Thanks. January 1, 2014
Rated 2.0 out of 5.0 by Needs some help!!!! Not recognized as Priority Rewards Club member upon arrival. Did not give a receipt at desk either on check in or on check out until I asked for it. Did not get Club courtesy packet upon arrival. Ran out of hot water during morning shower. The breakfast bar was unacceptable ... omlettes were burned and the staff member left only two burned ones in the tray and preferred to talk with a few guests rather than tend to her duties at the counter. And there was no gluten-free cereal for my wife, who cannot eat gluten based foods. I am accustomed to a much better experience at the other Holiday Inn Express hotels I have stayed at. This facility in Jacksonville needs to have some service upgrades. December 31, 2013
Rated 5.0 out of 5.0 by Always wonderful Have stayed here many times and it is always great. Clean, comfortable rooms. Great staff as well as being pet friendly makes this location hands down the best place to stay while traveling Would certainly recommend December 9, 2013
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