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Rated 4.4 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by One of my favorite I've spent quite a few nights here this year due to work very close to your hotel. Your staff and housekeeping are to be recognized. Thank you and I will return to this location. August 16, 2013
Rated 5.0 out of 5.0 by cool rooms room excellent but if you like a chilly room during summer not here, air conditioning not very good. August 6, 2013
Rated 4.0 out of 5.0 by Average hotel I have stayed in many Holiday Inns, this one is nice hotel. However, sadly the staff was not properly trained and some of them were not readily to help guests. For example when asked for a tray from the kitchen during breakfast at 9:00 am EST, I was given one all wet and dirty, and the person who helped me did not clean it or dry it out because she was eating. She was actually upset that I was interrupting her while she was having breakfast. The business center printer was not working, I was told that it was going to be fixed (7:00 AM) , I came back (09:00 PM) to print my business docs that I needed to print, it was still not working, and they asked me to please come back later, funny. July 29, 2013
Rated 3.0 out of 5.0 by Pathetic reservation system For confirmation number 60295759, booked: Number of Rooms: 1 Room Type: 1 KING BED LEISURE NONSMOKING per your email. Upon arrival, they showed room type of 2 double beds. This is the second time my confirmed booking shows up as something else at the destination. Unacceptable! June 18, 2013
Rated 5.0 out of 5.0 by Great place to stay! I highly recommend this hotel. The staff was friendly and helpful. The room was very clean and comfortable. The location was convenient with it being just off I-10. I especially recommend it to anyone traveling with a pet. Even though my dog and I were on the "pet floor" it was very quiet. Beau was given dog treats as we went by the front desk each day. This will be the place I stay any time I am in Jacksonville. June 18, 2013
Rated 5.0 out of 5.0 Very satisfied! Beautiful hotel in a very convenient location! Will most definitely stay here again on future visits to Jacksonville. June 6, 2013
Rated 5.0 out of 5.0 by Cozy little place Very coxy place right off I-10. A great "crash" place between New Orleans and Daytona.. Right off I-0 withiut having to go all the way into or around JAX. April 22, 2013
Rated 5.0 out of 5.0 by Highly Satisfied When in Jacksonville, Florida - you must stay at this hotel! Ultra-clean rooms, fabulous staff, and a safe neighborhood for joggers. There several dining establishments near by - three that are within walking distance. April 3, 2013
Rated 4.0 out of 5.0 by Good stay I stayed there for just one night. The room that they give me was good size (bigger than what you normally get). Things were neat and clean. I would definitely recommend this. March 18, 2013
Rated 5.0 out of 5.0 by relaxed stay The staff was very courteous and helpful. i would definitely recommend this hotel to friends and family. March 13, 2013
Rated 4.0 out of 5.0 by Good service, location excellent Room was good except for dirty, stained chair and ottoman. Like the location; easily accessible to I-295 to go around the city. This is our 2nd time to stay here and service has always been really good. Little disapointed this year with the stained chair/ottoman. Didn't say anything to management; just didn't sit in chair. Bed comfortable. March 8, 2013
Rated 5.0 out of 5.0 by nice room and friendly staff We we lucky to stay on Wednesday night and we're treated to a managers dinner in the lobby-what a treat after driving 7+ hours. Very comfortable beds. Would stay again if in the area. March 6, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL AND STAFF VERY CLEAN HOTEL I will tell everyone whata great place this is and very close to some good restaurants. Staff is very helpful in finding a place you would like to eat. What else can I say AWESOME!!!!!!!! March 6, 2013
Rated 5.0 out of 5.0 by Great Hotel Expierence I would highly reccommend this hotel for anyone very nice staff and very helpful. March 5, 2013
Rated 5.0 out of 5.0 by Great one night stay We only stayed one night, but check in was easy, rate offered very good. Room was comfortable, with all amenities. Quiet. One restaurant nearby. Breakfast was usual holiday inn fare, but breakfast room was neat and clean, offerings in abundance. March 3, 2013
Rated 4.0 out of 5.0 by Ok and many would like it It was acceptable as are most Holiday Inns. The rooms were neat and clean, although they smelled like Carpet Fresh or something which was a bit bothersome since I have allergies. The breakfast had a nice variety, but I didn't care for the quality. This particular hotel also doesn't have an indoor pool, so my kids were disappointed. We had stayed a different nearby hotel on our last trip, so we chose to check out and go to that one since it had availability for our second night. We had remembered that the breakfast was better and it DID have an indoor pool. So we checked out and went the other hotel and were glad we did. Nothing AGAINST this Holiday Inn, but it was more expensive than the hotel we preferred and the amenities weren't as good. I would stay again if my preferred hotel was booked (as it was the first night of my stay, which is why we ended up here). February 28, 2013
Rated 5.0 out of 5.0 by Great stay Stayed here for 2 months with my crew while working at Cecil Airport. Had a great experience. The staff is friendly, and the free breakfast is top hotel quality. Will stay with them again. February 1, 2013
Rated 3.0 out of 5.0 by Heating and AC Heating and AC unit cover was rattling and very noisy. We the unit cycled on it would wake us both up. Otherwise the service and cleanliness of the hotel was up to par. January 23, 2013
Rated 5.0 out of 5.0 by NICE HOTEL Nice, new, clean hotel in good location. Easy to get to downtown Jacksonville. Stayed 2 nights, only problem was that housekeeping never came into the room. I had "do not disturb" on the door until about 10.30 a.m. but they never came back. I had to go down to the front desk to collect some towels for the next morning. January 21, 2013
Rated 5.0 out of 5.0 by Nice new hotel I love the New Holiday Inn, they saw the need to reestablish and renew their appearance and have done a great job. The staff here were awesome, not only did they recommend a great place for food delivery, but made you truly feel welcomed. They also have an agreement with Jacksonville S.O. to have them come through the parking lot and ensure nothing happens to your vehicles and property. Finally the breakfast, wow not a full restaurant but close enough. They had everything needed to get you started out right. Okay so i have gave all the good things only one bad, the wireless internet is poor at best. All they need to do is boast the signal on each floor which would not be hard or expensive. January 15, 2013
Rated 2.0 out of 5.0 by Internet, gym, and breakfast The internet was slow and inconsistent to the point of being unbearable. The fitness room was small enough that you should have offered a pass to a local gym. Breakfast, while standard fare for HIEx, is never great. Dehydrated eggs and microwaved bacon only go so far. Improve the internet speed, get some dumbells, and crack a real egg once in a while and I will consider returning for a second night. The staff was pleasant and kind, albeit a bit slow (possibly new, no problems here). January 9, 2013
Rated 5.0 out of 5.0 by Its a great place to relax. easy off and easy on. I will be back! need I say More ? Very pleasant staff and freindly too and they spoke English. Great today! January 3, 2013
Rated 5.0 out of 5.0 by Vacation/Holiday/50th Anniversery We were traveling to the Orlando area from North Carolina and this was a great stopping point. Great restaurants nearby. Clean, comfortable, relaxing evening and a great breakfast had us arriving in Clermont the next day ready to have fun! Thanks for making our holiday vacation special! January 2, 2013
Rated 2.0 out of 5.0 by Needs Maintenance The bathtub faucet separated from the wall every time I turned the shower. The overall ambience of the room and hotel seemed a little run down. December 7, 2012
Rated 5.0 out of 5.0 by A SUPERB PLACE TO STAY The staff was friendly and nice; The room was nice and comfortable, the free breakfast was wonderful. AN OUTSTANDING PLACE TO STOP. GREAT VALUE. FRANK November 30, 2012
Rated 5.0 out of 5.0 by Desk Clerk Colton is an exceptionally go0d desk clerk.He is, efficient and friendly. he is the most presentable and professional desk clerk I have ever dealt with. He should be congratulated. I have stayed in hotels all over the world and he is any body have dealt with before. he only lacks experience and at nineteen years old he is far more mature than many that i have dealt with. I am and retired teacher and former restaurant owner. he has the potential to do well in management. I ope he is given the opportunity. November 22, 2012
Rated 5.0 out of 5.0 by People Nice folks work there. Thanks, Kirk from Pittsburgh,PA November 21, 2012
Rated 5.0 out of 5.0 by it was a great stay I am stay there everytime i go to Jacksonville,fl great job November 3, 2012
Rated 5.0 out of 5.0 by Great Relaxation and Location I stay here everytime I come to Jacksonville. The location is perfect for me to attend Jaguar games and be able to head back home without fighting any traffic. The staff is very friendly and the breakfast is perfect. This is a very clean hotel. I love the pillows and the shower is very nice. The pool area is great with a southern exposure. October 13, 2012
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