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Rated 4.4 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 by A Very Nice Hotel Property is beautiful and nicely located. Staff was very courteous and professional. Any needs were immediately attended to. We were given a very spacious corner room that was as nice as any luxury hotel. The king bed was very comfortable and the amenities plentiful. We felt safe and welcome. This was our second stay at this property and will be sure to stay here again. Highly recommended! October 20, 2013
Rated 5.0 out of 5.0 by A great place to Stay Driving home from Atlanta, I hit the "wall" at 1 am and had to pull over. My GPS directed me to this little GEM! Everyone was SOOOOOOOOOO nice and my short stay was perfect. October 7, 2013
Rated 5.0 out of 5.0 by Nice, pet-friendly property Arrived early to attend a funeral. The front desk manager expedited our check-in though initially there was no clean room available. Our king suite was very comfortable, clean, and convenient. October 2, 2013
Rated 2.0 out of 5.0 by front desk Very disappointed with front desk staff - felt like we were bothering her. We have a long history with your chain and feel this was the most unfriendly hotel we have visited. Had 2 interactions with no change in attitude. September 24, 2013
Rated 5.0 out of 5.0 by Great stay, Great location, Great service Great experience, the night clerk Chet was very customer focused, represented HI outstanding. September 11, 2013
Rated 5.0 out of 5.0 by Wonderful rooms plenty of space Good facility good staff clean rooms breakfast ok but would like to see more variety September 5, 2013
Rated 5.0 out of 5.0 by Great staff, helpful at all times Nice roomy rooms. Comfortable beds Great breakfast selection Great location Great staff; very helpful at all times August 25, 2013
Rated 5.0 out of 5.0 by ON MY TOP 10 LIST From the minute you check in you will notice a difference at this hotel. Staff very freindly, helpfull. Rooms are quite nice and house keeping staff does a great job on servicing the rooms without disturbing late night workers who sleep in. Thanks and I will return to this location. August 25, 2013
Rated 4.0 out of 5.0 by A good place to stop We don't often stay in a holiday inn as we have more availability to another brand. However, this was a good experience and we will consider a Holiday Inn Express again. August 22, 2013
Rated 4.0 out of 5.0 by Nice hotel, not so nice service Everything was as expected upon arrival to the hotel. Nice, entrance, clean, everything you'd expect, except there was nobody at the desk. Waited a while (maybe 10 min) and nobody came. I decided that I would find the public restroom as I'd been on the road a while. As I walked down the hall I saw the employee and a female. It looked like he was doinga tour of sorts so I didn't have an issue with it. He saw me and asked if I needed help to which I responded I needed to use the facilities but after I would need to check in. I did my business, and made my way back toward the front desk. Nobody was there. I waited a bit more and he appeared with the female still in tow. She went and sat in the dining room area and he proceeded to now greet me, rushing of course. Turns out the IGH website allowed me to book a room that was unavailable according to the hotel. After 15 min of waiting, listening to the employee talk to another customer on the phone (phone rang while I was waiting) before being given a room key. Other than this horrible check in the stay went well. August 16, 2013
Rated 5.0 out of 5.0 by One of my favorite I've spent quite a few nights here this year due to work very close to your hotel. Your staff and housekeeping are to be recognized. Thank you and I will return to this location. August 16, 2013
Rated 5.0 out of 5.0 by cool rooms room excellent but if you like a chilly room during summer not here, air conditioning not very good. August 6, 2013
Rated 4.0 out of 5.0 by Average hotel I have stayed in many Holiday Inns, this one is nice hotel. However, sadly the staff was not properly trained and some of them were not readily to help guests. For example when asked for a tray from the kitchen during breakfast at 9:00 am EST, I was given one all wet and dirty, and the person who helped me did not clean it or dry it out because she was eating. She was actually upset that I was interrupting her while she was having breakfast. The business center printer was not working, I was told that it was going to be fixed (7:00 AM) , I came back (09:00 PM) to print my business docs that I needed to print, it was still not working, and they asked me to please come back later, funny. July 29, 2013
Rated 3.0 out of 5.0 by Pathetic reservation system For confirmation number 60295759, booked: Number of Rooms: 1 Room Type: 1 KING BED LEISURE NONSMOKING per your email. Upon arrival, they showed room type of 2 double beds. This is the second time my confirmed booking shows up as something else at the destination. Unacceptable! June 18, 2013
Rated 5.0 out of 5.0 by Great place to stay! I highly recommend this hotel. The staff was friendly and helpful. The room was very clean and comfortable. The location was convenient with it being just off I-10. I especially recommend it to anyone traveling with a pet. Even though my dog and I were on the "pet floor" it was very quiet. Beau was given dog treats as we went by the front desk each day. This will be the place I stay any time I am in Jacksonville. June 18, 2013
Rated 5.0 out of 5.0 Very satisfied! Beautiful hotel in a very convenient location! Will most definitely stay here again on future visits to Jacksonville. June 6, 2013
Rated 5.0 out of 5.0 by Cozy little place Very coxy place right off I-10. A great "crash" place between New Orleans and Daytona.. Right off I-0 withiut having to go all the way into or around JAX. April 22, 2013
Rated 5.0 out of 5.0 by Highly Satisfied When in Jacksonville, Florida - you must stay at this hotel! Ultra-clean rooms, fabulous staff, and a safe neighborhood for joggers. There several dining establishments near by - three that are within walking distance. April 3, 2013
Rated 4.0 out of 5.0 by Good stay I stayed there for just one night. The room that they give me was good size (bigger than what you normally get). Things were neat and clean. I would definitely recommend this. March 18, 2013
Rated 5.0 out of 5.0 by relaxed stay The staff was very courteous and helpful. i would definitely recommend this hotel to friends and family. March 13, 2013
Rated 4.0 out of 5.0 by Good service, location excellent Room was good except for dirty, stained chair and ottoman. Like the location; easily accessible to I-295 to go around the city. This is our 2nd time to stay here and service has always been really good. Little disapointed this year with the stained chair/ottoman. Didn't say anything to management; just didn't sit in chair. Bed comfortable. March 8, 2013
Rated 5.0 out of 5.0 by nice room and friendly staff We we lucky to stay on Wednesday night and we're treated to a managers dinner in the lobby-what a treat after driving 7+ hours. Very comfortable beds. Would stay again if in the area. March 6, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL AND STAFF VERY CLEAN HOTEL I will tell everyone whata great place this is and very close to some good restaurants. Staff is very helpful in finding a place you would like to eat. What else can I say AWESOME!!!!!!!! March 6, 2013
Rated 5.0 out of 5.0 by Great Hotel Expierence I would highly reccommend this hotel for anyone very nice staff and very helpful. March 5, 2013
Rated 5.0 out of 5.0 by Great one night stay We only stayed one night, but check in was easy, rate offered very good. Room was comfortable, with all amenities. Quiet. One restaurant nearby. Breakfast was usual holiday inn fare, but breakfast room was neat and clean, offerings in abundance. March 3, 2013
Rated 4.0 out of 5.0 by Ok and many would like it It was acceptable as are most Holiday Inns. The rooms were neat and clean, although they smelled like Carpet Fresh or something which was a bit bothersome since I have allergies. The breakfast had a nice variety, but I didn't care for the quality. This particular hotel also doesn't have an indoor pool, so my kids were disappointed. We had stayed a different nearby hotel on our last trip, so we chose to check out and go to that one since it had availability for our second night. We had remembered that the breakfast was better and it DID have an indoor pool. So we checked out and went the other hotel and were glad we did. Nothing AGAINST this Holiday Inn, but it was more expensive than the hotel we preferred and the amenities weren't as good. I would stay again if my preferred hotel was booked (as it was the first night of my stay, which is why we ended up here). February 28, 2013
Rated 5.0 out of 5.0 by Great stay Stayed here for 2 months with my crew while working at Cecil Airport. Had a great experience. The staff is friendly, and the free breakfast is top hotel quality. Will stay with them again. February 1, 2013
Rated 3.0 out of 5.0 by Heating and AC Heating and AC unit cover was rattling and very noisy. We the unit cycled on it would wake us both up. Otherwise the service and cleanliness of the hotel was up to par. January 23, 2013
Rated 5.0 out of 5.0 by NICE HOTEL Nice, new, clean hotel in good location. Easy to get to downtown Jacksonville. Stayed 2 nights, only problem was that housekeeping never came into the room. I had "do not disturb" on the door until about 10.30 a.m. but they never came back. I had to go down to the front desk to collect some towels for the next morning. January 21, 2013
Rated 5.0 out of 5.0 by Nice new hotel I love the New Holiday Inn, they saw the need to reestablish and renew their appearance and have done a great job. The staff here were awesome, not only did they recommend a great place for food delivery, but made you truly feel welcomed. They also have an agreement with Jacksonville S.O. to have them come through the parking lot and ensure nothing happens to your vehicles and property. Finally the breakfast, wow not a full restaurant but close enough. They had everything needed to get you started out right. Okay so i have gave all the good things only one bad, the wireless internet is poor at best. All they need to do is boast the signal on each floor which would not be hard or expensive. January 15, 2013
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