Rated 4.5 out of 5 by 212
Rated 5.0 out of 5.0 by hage2813 Just a great place to stay!
The hotel staff was very friendly and so was the shuttle driver at 6 in the morning! I was able to get a yogurt before 6am when I caught my shuttle. The beds were glorious and they had pillow choices!!! I only wish that the cooling unit had a specific temperature to set it at. Most hotels nowadays do but my room just had red to blue dial. For being close to the interstate and the airport it was nice and quiet. The shuttle to the airport was quick and efficient! I would definitely stay here again!
August 27, 2015
Rated 4.0 out of 5.0 by usna83 Great Service and Fitness Center
The staff there at the Holiday Inn Express in Jacksonville is extremely professional and attentive.
The only negative point regarding this hotel is the fitness center. Weights would be great and the television did not work. Also, there were no towels available.
August 24, 2015
Rated 5.0 out of 5.0 by mkc12 Staff
The staff was helpful, polite, and could answer all questions. When asked how to get to rental car return, they not only gave directions but when I completed the procedure the van was outside waiting to take me back to the hotel.
August 22, 2015
Rated 4.0 out of 5.0 by judi 17 Outstanding service and staff
The friendliness and helpful staff made the stay enjoyable
August 21, 2015
Rated 4.0 out of 5.0 by CoDiesel Not as Good as I had Hoped
HiX is my "go to" hotel when traveling but this particular hotel was not up to standard because the front desk staff is not well trained. I was not greeted as a rewards club member, I did not receive any bonus points for being a member, and to date, have not received any points at all for my stay. I made 6 reservations at the hotel and when we got there, the desk staff was completely confused.
The rest of the hotel was very good. The room was nice, quite, and cool. Breakfast was good.
Overall a good stay but I cannot recommend this hotel until they do something to train the front desk staff better. Your arrival experience sets the tone for the entire visit.
August 20, 2015
Rated 5.0 out of 5.0 by gglenn11111 Nice Stay
Stayed here waiting to take a cruise. Room and hotel was clean and staff was attentive.
August 16, 2015
Rated 5.0 out of 5.0 by Dynamic Great Hotel
My stay at the Holiday Inn Express began with great customer service. From the moment I walked in the hotel we were helped and greeted with friendly helpful staff. The rooms are clean and cozy. I would recommend this hotel to everyone!
August 13, 2015
Rated 5.0 out of 5.0 by Dynamic Awesome Property!
I stay here often, the staff is amazing always professional, exceptional customer service, friendly attitude displayed during my visit. The rooms are very clean and cozy and I highly recommend this hotel for future visits! AND the girls in the back office are smoking hot!!!
August 13, 2015