Rated 4.2 out of 5 by 120
Rated 4.0 out of 5.0 by Mabel33 Study in Contrast
Over the course of a week, I spent four nights in this hotel in two different rooms. One room was comfortable and clean with up to date equipment including a wall mounted thermostat. The second room was not well maintained, somewhat threadbare and the AC unit was of the old style and extremely noisy.
Check your room before settling in.
July 21, 2014
Rated 5.0 out of 5.0 by carmen8 Excellent
Couldn't ask for more. The short stay was awesome. Strongly recommend the hotel.
July 20, 2014
Rated 5.0 out of 5.0 by Tiger8888 整体很好，很满意。有一个小问题。
July 14, 2014
Rated 5.0 out of 5.0 by Old Southern Lady Great Inn
Excellent service and accommodations. I would recommend this location to anyone traveling to Jacksonville.
July 10, 2014
Rated 5.0 out of 5.0 by AshPark Great place to stay
From check in to check out, staff was very professional, friendly and helpful.
July 8, 2014
Rated 5.0 out of 5.0 by Spanky9 outside
The room noise in the alley or the roof was really loud during the night.
July 6, 2014
Rated 5.0 out of 5.0 by cruiser4evr Place to be before a cruise
Well maintained pool. Very comfortable bed. Excellent breakfast!
June 27, 2014
Rated 5.0 out of 5.0 by brenlee256 Reservation mix up
We were to stay two nights in Jacksonville. We were called 30 minutes before leaving that our room was being given away for a function but we would be accommodated. Once arriving at the other hotel we left to take our children to the zoo just to find out that the original hotel did not properly set up our reservations. We had to spend half of our day moving hotels that we had to rush through the zoo and the beach. Other than that we were very pleased with the employees. The kids were not happy and neither was I.
June 23, 2014
Rated 5.0 out of 5.0 by CindyUSA10 COMFORT AND QUALITY
GREAT PLACE TO STAY! QUIET, SPACIOUS AND VERY COURTEOUS STAFF!
June 18, 2014
Rated 5.0 out of 5.0 Great Service
The managers and staff were AWESOME!!!! They treated us as if we were family. They we very kind.
June 13, 2014
Rated 3.0 out of 5.0 by ron37576 decent
the overall stay wasn't too bad. I wasn't too happy with being charged for the room on my debit card after paying cash, to include the mandatory cash hold. I called a few days later and had the issue resolved.so check your bank statements. Nonetheless it was a good stay at a location not too far from downtown. Nice looking rooms and a decent pool outside. I rated a 5 out of 10, maybe 6.
June 11, 2014
Rated 3.0 out of 5.0 by Orlando624 Limpieza en el cuaryo
El cuarto estaba extremadamente limpio. Una pena que la alrma de humo no nos dejara dormir y que el airefuera tan ruidoso.
June 8, 2014
Rated 4.0 out of 5.0 by low51 Comfortable bed, clean and friendly staff
clean outside and inside
great location to Cruise Terminal
Bad location of room we were assigned, it was located on the second floor over the entrance of the hotel. A lot of noise and people partying outside main entrance, mostly all night. Due to the cost of the room; security should have kept noise down and people hanging out at front door.
June 4, 2014
Rated 2.0 out of 5.0 by Mac45555 nice on the outside but issues from there
hot breakfast items repeated daily, no changes.
room had missing tv remote and I had to fix the phone to call the front desk.
bath had badly damaged sheet rock in the bathroom, the damage was old.
While I was in the lobby another guest came down to point out his room tv was miising.
Maintenance management needs replaced.
June 3, 2014
Rated 5.0 out of 5.0 by Houston Family EXCELLENT!!!!!!!!
Everything was great!! All of the staff were very friendly
June 2, 2014
Rated 3.0 out of 5.0 by Funship Good choice
This was a nice stay and good price. The service to the port for our cruise was excellent. Eddie was wonderful both dropping off and picking us up
May 30, 2014
Rated 5.0 out of 5.0 by Beach girl Friendly comfortable bed service great
We were there to see our son who was on Blount Island. We are so glad we decided to stay at the holiday inn express--it was a great experience --everyone was so nice --it was clean and we really enjoyed our stay--I would definitely go back
May 22, 2014
Rated 5.0 out of 5.0 by Arms08 Relaxing stay
Everything was great, friendly clerks and housekeepimg.
April 26, 2014
Rated 5.0 out of 5.0 by Christopher654 Great Place To Unwind
After a day on the road, this property is a welcome relaxing place to turn to. Easy to find and tucked away off the busy path. Great customer service.
April 24, 2014
Rated 5.0 out of 5.0 by Justusfour2014 Convenient, comfortable and clean
We booked a reverse cruise and park package. We arrived the day to depart on our cruise, checked in, and parked our car. We were then shuttled over to the boat and off we went on our cruise. When we came back the same shuttle was waiting for us and took us straight to the hotel. Since I had already checked in, I was given a paper to sign, room keys and off we went to our room.
The room was large, very clean and so comfortable. The beds were wonderful! Staff was great and friendly. I would booked this hotel over and over again!
March 31, 2014
Rated 5.0 out of 5.0 by Stan the man. Great staff
There is a very helpful young lady, Kristin , that works at the front desk. She is very friendly and she gave us directions to places of our interests. I would recommend this place for anyone traveling to Jacksonville.
March 18, 2014
Rated 5.0 out of 5.0 by FlyingDutchman2 STAY HERE AND YOU WILL NOT REGRET IT.
A VERY CLEAN HOTEL AND EXTREMELY COURTEOUS AND PROFESSIONAL EMPLOYEES MAKES THIS HI EXPRESS A GREAT PLACE TO SPEND A DAY OR A WEEK.
March 13, 2014
Rated 5.0 out of 5.0 by newdon Knowledgeable staff
Stayed for a day wold go back again staff were very knowledgeable about the area recommended great dinning experience, Highly recommended property
March 11, 2014
Rated 5.0 out of 5.0 by FlyingDutchman2 ONE MORE STAY AND ONE MORE HAPPY CUSTOMER.
FROM CHECK-IN TO CHECK-OUT, THE HI EXPRESS MET AND EXCEEDED MY EXPECTATIONS.WANT TO BE TREATED AS AN HONORED GUEST? WANT A CLEAN ROOM? THIS IS THE PLACE TO STAY.
March 11, 2014
Rated 5.0 out of 5.0 by Donnie55 Cleanliness of the rooms were exceptional
Overall the staff made my stay enjoyable, I will always stay at this hotel when visiting Blount Island. Thank you
March 6, 2014
Rated 4.0 out of 5.0 by Connie K Great value, great location
We found this to be a perfect location to stay before we cruised out of Jacksonville. The staff was super friendly, the room clean and the bed comfortable. The breakfast staff was quick to replenish items that were depleted. Thanks!
February 24, 2014
Rated 3.0 out of 5.0 by L&J sicily comfortable bed
This hotel was overall nice, but the staff not very friendly.
February 22, 2014
Rated 1.0 out of 5.0 by SanFranDude Terrible place
I have had reservations for 22 nights total, of which I only stayed one.... The hotel was featured on pointbreaks, that was the reason I chose it, if I knew how horrible it is, I wouldnt waste me time booking this place. Prior to first (and only) stay I contacted front desk inquiring how bad is the construction I saw mentioned in the reviews and I received a response that construction is over. To my surprise, it was far from over. Construction workers parked their vehicles during the day and overnight completely blocking all parking spaces and dividing the hotels parking lot into 2 completely separated spaces. I was forced to park in the adjacent lot at the dirty Wendy's nearby. Hotel managment informed me that they also rented out a lot of parking spaces to people who went on cruise and Wendys is the only choice to park for the platinum guests while the construction workers enjoyed the privilege of parking right infront of the main entrance of the hotel. For my next stay, I called hotel again and once again I received a response that construction is over. This time it was worse....the smell of paint was so bad that I couldnt stay there; they even closed one level but yet were surprised that smell was an issue for me. I spoke with the manager and rescheduled stays for later time. To my suprise, he just cancelled half of the existing stays and didnt change anything at all. I contacted him by phone, he informed me that he did in fact change the dates and will email me those confirmations. No emails, I wrote to him requesting the email confirmation of future stays, no response. I cancelled all reservations that were visible to me. I am quite dissapointed with IHG where the best feature/best value is the Pointbreaks; yet, you get to experience a hotel like this and you realize maybe BigWin is not so worth it if you end up cancelling all stays and rebooking at a more decent hotel requiring 3-4 times more points.
February 19, 2014
Rated 5.0 out of 5.0 by DCooper68 Great stopover location for our trip
This HIX is Very close to the Jacksonville Cruise Terminal/Port of Jax.
The hotel was under going renovations when we were recently there and the renovations already done to the lobby and 3rd floor look really good.
Our room on the 3rd floor was clean with new furnishings,the bed was comfortable.
IHG reward members are given the option of 500 points or a snack at check in as usual.
The staff I encountered were all super friendly,Hans was really great in calling me ahead of our visit to confirm our rooms that I had booked for differing dates.
The wifi here is super fast and the free breakfast had a good variety of options.
Looking forward to returning to this location.
February 15, 2014
Rated 4.0 out of 5.0 by chucky888 Very close to Jaxport
For cruising out of JAX, this hotel is very close. However, they are still doing some re-modeling. I thought it would be done by now after reading some of the earlier guest's review in Nov 2013.
Shuttle does not pickup at airport, nor do they offer to pickup at the airport with a charge.
February 14, 2014