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Rated 4.5 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 by Wonderful Stay - Park and Cruise is GREAT! We selected this hotel primarily because it is a HIE. The Park and Cruise special just made it even better! Not having to park at the port terminal was a bonus. October 28, 2014
Rated 1.0 out of 5.0 by Disgusting The room was dirty. There were stains on the desk, dog food pellets on carpet that looked as if it hadn't been vacuumed in a week. There was a cigarette burn mark on the toilet seat. There were black stains on the bath mat and these were just a few of the cleanliness issues. A flyer in the key jacket, which I read in the AM, indicated I'd receive and email about my stay and if the rating was not a 10, they'd like the opportunity to correct the situation. Upon check out I complained to the manager and gave him that opportunity. The manager first indicated that it was MY fault for not saying something at check in so he could switch rooms. (like that would have helped? if the cleaning staff didn't notice these glaring faults, I'm pretty sure the rest of the rooms would have been the same) He later assured me that they'd make an effort to make up for the bad experience and asked if my phone information was updated. It was. I've received no call from the manager nor do I now expect the survey to reach my email. Not only is the hotel dirty and disgusting, the manager isn't interested in addressing the issue. I've never previously compained about room quality, nor have I ever written a review but this experience is worth my time in writting to say don't even think about a stay at this hotel. October 25, 2014
Rated 5.0 out of 5.0 by Another great stay! Always clean rooms and friendly staff. They offer a great breakfast. October 16, 2014
Rated 3.0 out of 5.0 by Good price, nice room, staff getting worse and worse each visit I stay here 5-6 times per year. First dozen or so visits were perfect, great price, great rooms, friendly, helpful staff. Last two times I've stayed they screwed up my bill. Most recent time they double charged me for one night and couldn't explain how it happened. It was supposedly corrected Monday but I still haven't received my refund. I would most likely recommend this place to others, but be prepared for front desk help who absolutely don't care about your experience and seem to have way better things to do with their time than assist me. Seems like the quality of help has gone down tremendously. October 16, 2014
Rated 5.0 out of 5.0 by Everything I expect from a Holiday Inn Express Clean, comfortable and plenty of hot water. Breakfast was typical of this chain and I appreciate the consistency. Only complaint was noise through the wall from reception area at night. The room should have been designed so the bed pushed up to the wall away from reception. I had the one room this would apply to (118). Had I stayed more than one night I would have asked to move. October 8, 2014
Rated 5.0 out of 5.0 by Good Basic Choice, Great Value Exactly what I expected, comfortable sleeping environment, great breakfast adequate exercise facility and convenient location. October 1, 2014
Rated 4.0 out of 5.0 by Great place for Poker Players I come to Jacksonville to play poker at Best Bet while the wife shops. This hotel has a bigger room and better breakfast than some of the other hotels around the area with a better price. Make sure to show your Best Bet card when checking in. October 1, 2014
Rated 2.0 out of 5.0 by Plain Holiday Inn Express Public areas were not clean....beds uncomfortable....pillows cheap....food terrible and people not customer friendly. September 30, 2014
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