Rated 5.0 out of 5.0 by Elizabeth2a Friendly & helpful staff
Everyone we encountered was friendly and concerned that we were satisfied with our service. I highly recommend this hotel. It is clean and well located.
May 18, 2013
Rated 5.0 out of 5.0 by BillJG An extremely quiet, clean and well-located hotel with a friendly staff.
In addition to the expected clean rooms and courteous staff, we found the breakfast to be healthy and extensive. The hotel's location off Atlantic Blvd as well as the interstate proved to be a bonus.
May 15, 2013
Rated 5.0 out of 5.0 by FLMom Great customer service and great accomodations!
I absolutely love the Holiday Inn Express hotel chain! I am rarely disappointed and they are consistently amazing across the country, unlike other hotel chains.
My family and I were in Jacksonville for a 5K along with another family. I asked the staff to place our rooms, if possible, next to each other. They notified me that they would place a request, and upon check-in, we were able to be placed across the hall from each other. Holiday Inn Express staff consistently makes every effort to accomodate any special requests we have, and I value their commitment to the customer.
May 5, 2013
Rated 1.0 out of 5.0 by 0lebubba What has happened since last time....?
We had stayed here about a month ago and had a wonderful experience. This time however things were different. There was mildew in the caulking around the tub, the bottom of the toilet bowl could have been cleaner. The sheets kept coming off the corners of the mattress. The refrigerator was too warm so we turned it down and everything froze. The room had a musty smell. The second day our room was no better than our first day. At breakfast the first day ALL the apples were rotten, the oranges were not much better. Nothing was kept stocked up and people were waiting for food. We had to go into the kitchen and ask for food to be put out. There was not much coffee, the decanters kept running dry with no back-ups out. We also have an issue with the fact that there were no ice machines on the first floor as one of us is disabled. We had asked for a room for a person with disabilities and did not get one.
At breakfast the second day there was the most wonderful gentleman working the breakfast buffet. He set our table for us and cleared our plates. Everything was well stocked and hot. Every day's breakfast should be like our second day.
In addition, when we stayed at a Holiday Inn Express in Decatur, GA in late March they provided paper plates and plastic ware if you chose to snack in your room. It would be nice if all hotels did the same. Plus we got a priority club bag for both of us in GA.
May 4, 2013
Rated 4.0 out of 5.0 Good location, good rate
I was able to get the BestBet Poker Room rate here for two nights and I was impressed with the room. Plenty of space and all the amenities you need. The hallways were a little noisy, but other than that I liked it.
May 3, 2013
Rated 5.0 out of 5.0 by travel155 Clean room with comfortable bed.
First time guest at this location. Check in was quick and simple, We typically are offered water bottles but were not this check in.
Room was clean and bed comfortable. We could not tell the difference between pillows. They all felt the same, hard.
Breakfast was good.
April 15, 2013
Rated 4.0 out of 5.0 by Barry20147 Good room not so good on food supply
The room was spacious and comfortable, and the desk personnel were friendly and responsive to requests.
However the breakfast food variety was lacking after the first day. They ran out of yogurt, fruit, and for two days the pancake machine was out of order. All this may sound trivial, but if you have young children it can be a problem.
April 1, 2013
Rated 5.0 out of 5.0 by Markh27 Long Weekend stay
Clean ,friendly staff and great breakfast. The staff right from the start was friendly and explained the Priority Club membership and benefits and signed me up. The room was clean and very comfortable. Nothing but good things to say about our stay.
April 1, 2013