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Rated 4.5 out of 5 by 167 reviewers.
Rated 3.0 out of 5.0 by Elevator squished rooms We stayed the weekend to meet up with in laws for a college graduation. If you get put in one of the rooms that is in the elevator area, ask to be switched immediately,. Not only is it smaller than the same price rooms located elsewhere, it is noisy, does not get dark and just plain awful. Staff was always super busy so we didn't bother with it but I didn't get good sleep. Breakfast was ok. Everything is microwaved... if you asked staff to bring out something that was out she would just kind of look at you and say, i will get to it..... at the closing time of breakfast.... on the dot, she threw everything away, even if people were still eating. You couldnt even refill your juice... August 13, 2014
Rated 5.0 out of 5.0 by Comfortable I found this hotel to be very updated and nicely decorated. The staff were congenial but not to the extent that others had mentioned in their reviews. The breakfast was decent--it was free, after all. The suite was crowded with furniture, it seemed. There was barely enough room to pullout the sofa bed and then to get past it to go to the bathroom. The regular beds, however, were very comfortable. I was not disturbed by noises from other guests. I slept very well. Overall, it's a decent hotel I would probably stay there again August 10, 2014
Rated 5.0 out of 5.0 by excellent value Great place to stay. Easily accessible from highway. Best place to stay for a visit to JU and other schools. August 8, 2014
Rated 5.0 out of 5.0 by Guest Bed And Great Accommodations My family and I loved our stay here at this hotel. I have no complaints except for one. There were no linen or towels left for the Guest. It took a bit more effort to get linen or towels for guest. I think if some one stay is for guest room accommodations there should be everything needed for the guest. It would be a good policy to make sure your guest have everything he or she needs. Thank you for listen to my opinion. Overall the stay for Hannah family reunion was the greatest. Thank You. Hannah Family Reunion August 6, 2014
Rated 4.0 out of 5.0 by Excellent excellent I really enjoyed the stay and the service July 29, 2014
Rated 4.0 out of 5.0 by Comfortable beds, very nice decor, but location--blah I found this hotel to be very updated and nicely decorated. The staff were congenial but not to the extent that others had mentioned in their reviews. The breakfast was decent--it was free, after all. My primary complaint was the view from my hotel room--a rundown trailer park. The problem is, apart from the pool, there WERE no good views on the premises, yet the cost of the hotel was comparable to those with beautiful views downtown. The suite was crowded with furniture, it seemed. There was barely enough room to pullout the sofa bed (which was very uncomfortable, according to my nephew) and then to get past it to go to the bathroom. The regular beds, however, were very comfortable. I was not disturbed by noises from other guests. I slept very well. Overall, it's a decent hotel, and if it were in another location with better views, I would probably stay there again---if I could get it at a discount as I did this time. July 29, 2014
Rated 3.0 out of 5.0 by Not so happy about the stay My husband would like another hotel to stay at for our visit to Jacksonville. However, I insisted in booking a room at Holiday Inn Express instead because I have been to few HIE hotels in Asia and the experiences were amazing - just like staying in a regular 5 star hotels. But contrary to our experience recently at Jacksonville East with no basic bathroom supplies such as toothbrush, bathrobes and slippers, so we may not be staying in any Holiday Inn Express hotels here soon. July 28, 2014
Rated 4.0 out of 5.0 by Quality Hotel, Dependable Well trained staff in a dependable location, expectations meet. Dependable is a boring word unless you travel a bunch, then it really is very important. No surprises. July 28, 2014
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