Rated 4.5 out of 5 by 161
Rated 3.0 out of 5.0 by JackieVS Not so happy about the stay
My husband would like another hotel to stay at for our visit to Jacksonville. However, I insisted in booking a room at Holiday Inn Express instead because I have been to few HIE hotels in Asia and the experiences were amazing - just like staying in a regular 5 star hotels. But contrary to our experience recently at Jacksonville East with no basic bathroom supplies such as toothbrush, bathrobes and slippers, so we may not be staying in any Holiday Inn Express hotels here soon.
July 28, 2014
Rated 4.0 out of 5.0 by souperdad10 Quality Hotel, Dependable
Well trained staff in a dependable location, expectations meet. Dependable is a boring word unless you travel a bunch, then it really is very important. No surprises.
July 28, 2014
Rated 5.0 out of 5.0 by Joey243 convient to Jaxsonville
Bed are comfortable
rooms are nice
If you are tall, you willl like the shower height
Pancakes need improvment
July 24, 2014
Rated 2.0 out of 5.0 by MomCollegeVIsit Sleepless in Jacksonville
This hotel did not seem to be sound proof. Not the fault of the staff. We changed rooms to no avail.
Nice staff and property, but I need my rest.
July 17, 2014
Rated 5.0 out of 5.0 by JAS-K Best Value stay
When traveling, I have found Holiday inn Express to be the most consistant Value , comfort, courtesy, and staff to exceed all of my expectations. They are the most accessable and ease to find throughout the world.
Thx Holiday Inn Express for being there for us!
July 15, 2014
Rated 3.0 out of 5.0 by fyrstopr Poor staff attitude
The hotel condition is slightly above average but the hotel staff is poor. Though the room was clean, the soap shelf in the caulking in the shower/tub and several areas of sheet rock show disrepair.
Though the minor issues with the physical room are acceptable, the staff has a less than professional attitude that is intolerable. From the check-in, to the 1:00AM problem with the air conditioner, to the staff butting in line to fix their plate for breakfast, the overall feeling of the guest is less than acceptable.
July 14, 2014
Rated 5.0 out of 5.0 by dbadba Consistently Excellent
We stay here alot as my daughter lives nearby and attends UNF. Great customer service, comfortable and clean rooms with fridge and microwave. Hot breakfast with eggs and bacon, fruit and an assortment of breads, pancakes and bagels.
July 11, 2014
Rated 2.0 out of 5.0 by BigDaddy55 Not Happy!
This seemed to be a nice hotel stay till the 3rd night when the room was not serviced and cleaned. I won't recommend this hotel to anyone. The Management staff seemed not to care and argumentative. Even tho they tried to comp a night's stay, it just seemed too little to late. There where some enjoyments at breakfast, that staff were pleasant to be around and stocked the breakfast bar fully. Overall I was disappointed with the last night's stay and that left a bad taste for this hotel.
July 10, 2014