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Rated 4.5 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by pet friendly I liked it here once I.found it. Look for hertz, it's right behind thete. Very nice front desk. Recommend a pool for dogs.they get hot too. June 30, 2014
Rated 5.0 out of 5.0 by Awesome Staff We thoroughly enjoyed our stay. Your staff was eager to help in any way they could. They helped us find our way around town, as this was our first visit to Jacksonville. Our room was more than we expected. We especially liked our little sitting area. It made us feel more like we were relaxing in our own living room at home. Thank you for all your help. We will definitely recommend you to our friends and family, and stay with you the next time we are in Jacksonville. June 26, 2014
Rated 5.0 out of 5.0 by Great nights rest Needed a mid drive place to get some rest , as usual HI came thru again . Will stay here again if I am passing thru . June 20, 2014
Rated 5.0 out of 5.0 by wonderful stay Our room was exactly what we expected from our previous stays at other locations. Friendly staff ! We will stay again in the future. June 18, 2014
Rated 5.0 out of 5.0 by Favorite Hotel Sheila is an excellent manager and her staff are very friendly especially Jasmine . I stay there almost every weekend. June 18, 2014
Rated 5.0 out of 5.0 by comfortable bed and GREAT Service Outstanding service from staff from check in to check out June 18, 2014
Rated 5.0 out of 5.0 by ATL Visitor Extremely helpful and friendly staff...the hotel is physically located in a great location. The beds are extremely comfortable...just overall a great place to stay June 11, 2014
Rated 4.0 out of 5.0 by Great location and hotel Though every experience at this particular Holiday Inn Express is great, the one improvement would be to offer some training to the male working the evening of June 1, 2014. Though he was not rude, he was in no way friendly or inviting; in fact, he was a bit terse and cold. Two traits no business should continue to allow if they want customers to feel welcome. June 8, 2014
Rated 5.0 out of 5.0 by great bed and atmosphere The greeting through departure was exceptional. The customer service, guest room, breakfast variety and flavor were great. Fully booked but quiet rest. I would definitely stay here again. June 6, 2014
Rated 1.0 out of 5.0 by DON'T CARE ATTITUDE RUDE STAFF MEMBERS. KONICA NEEDS TRAINING. THE GM DOES NOT RETURN CALLS. June 3, 2014
Rated 4.0 out of 5.0 by Great breakfast nice room Great breakfast nice room. Very comfortable and quiet. The service was great and staff were attentive. We got their late and didn't get to use pool or other facilities. Bed could have been a bit softer for my tastes. June 2, 2014
Rated 5.0 out of 5.0 by Love the atmosphere! The lobby is inviting and tastefully decorated. Staff is always very friendly. June 1, 2014
Rated 5.0 out of 5.0 by great service I was very pleased with the whole staff at the hotel, they were very helpful in getting directions for me and printing out maps for me. I was impressed at the breakfast bar too, nice variety of food and they made sure there was enough for everyone regardless of what time you got there. May 31, 2014
Rated 4.0 out of 5.0 by GOOD AFFORDABLE STAY GREAT FRONT DESK STAFF it had very nice front lobby staff and I would recommend it for people looking for a neat place to stay inexpensive. May 31, 2014
Rated 5.0 out of 5.0 by Great staff and comfy beds This is in a great location close to our daughter who goes to UNF. I will definitely stay here again. May 29, 2014
Rated 4.0 out of 5.0 by Nice hotel Clean hotel in a convenient location near the interstate. May 26, 2014
Rated 5.0 out of 5.0 by Excellent Great service, room, and overall experience. The room was comfortable and the bed was also. May 26, 2014
Rated 5.0 out of 5.0 perfect stay Came in town for a concert and this hotel and its staff far exceeded any expectations I had, never having stayed at a holiday inn before May 20, 2014
Rated 5.0 out of 5.0 by Jacksonville Stay Awesome hotel that is convenient to the Mayo Clinic and UNF. My room was extremely clean and the bed was quite comfortable. Breakfast was convenient and quite good compared to other Holiday Inn Expresses. This hotel enabled use to conduct our family business in Jacksonville efficiently and affordably. Great job Jacksonville East Holiday Inn......we'll be back! May 20, 2014
Rated 5.0 out of 5.0 by great Room We were visiting for a graduation and the hotel was great. May 20, 2014
Rated 5.0 out of 5.0 by Nice Stay I travel a lot and stay at a lot of Holiday Inn Express hotels. This hotel is very convenient to the airport and I would not hesitate to stay there again in the future. May 20, 2014
Rated 5.0 out of 5.0 by Good Bed. good food Very nice place to stay and convenient for our travel May 19, 2014
Rated 5.0 out of 5.0 EXCELLENT STAY I decided to plan a special trip for a relative who is not doing well healthwise, and wanted to make a special trip. I read some of the reviews for this location, and decided to go ahead and make a reservation. I have to say every aspect of my stay here far exceeded my expectations. This place was awesome. from check in to check out, the staff was beyond helpful, and the customer service was above and beyond any I had ever had in a hotel;. The room was well above what I had expected it to be. The pictures on their website does not do the rooms justice in any way. The breakfast was ready, hot, and had all the items needed to get the day started. I will stay here again. May 18, 2014
Rated 5.0 out of 5.0 by Great accommodations We traveled to Jacksonville to attend a family member's memorial service. The excellent service we received at the hotel was greatly appreciated during this sad time. May 15, 2014
Rated 5.0 out of 5.0 by Super clean conditions Just stayed there while attending the Players Championship at Sawgrass and my son and I couldn't have made a better choice. Entire hotel is spotless and the included breakfast had plenty of selections for us to enjoy. (My son loves Hol Inn Express and talked me into staying here during my visit) Room was quiet and I suspect the hotel was either relatively new or recently refurbished. Only suggestion was to upgrade the bath towels as they seemed a bit course versus plush. Overall a definite grade A experience! May 14, 2014
Rated 5.0 out of 5.0 by Great Value Travel often for College Lacrosse. This property is close to the University, beaches and city activities. It is claean , friendly and easy to get to. May 14, 2014
Rated 5.0 out of 5.0 by Excellent from Start to Departure Sheila was friendly and helpful on the phone before we even arrived. The location was wonderfully convenient, just off the interstate, but quiet and secure. The room was spotless and comfortable. Breakfast was excellent and the dining staff were pleasant and accommodating.Will definitely stay here again. May 12, 2014
Rated 3.0 out of 5.0 by Older hotel with comfortable beds This is not the experience I expected from a Holiday Inn Express. Beds are comfortable and it was OK for our one night stay. The bathroom remodel job was terrible with cheap tub surround and the worst toilet seat I have ever seen in a hotel...breakfast was OK. Good value for the price for an "in-city" hotel, staff was very good. I don't believe this hotel started life as a Holiday Inn Express. May 11, 2014
Rated 5.0 out of 5.0 by great stay Hotel was exceptional value and great location. Perfect place to visit in Jacksonville area. May 9, 2014
Rated 5.0 out of 5.0 by Great Experience The location was perfect for our needs. Close to JU where our son is attending, and close to the beach for a little R May 9, 2014
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