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  • 1 888 HOLIDAY
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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Closest City: JACKSONVILLE
  • Distance From Hotel: 8.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:7
  • Parking
  • Service Animals Allowed



  1. English
  2. Spanish
  3. Chinese

Pet Policy

Pet Policy

There is a 40.00 dollar non refundable pet fee. Maximum of one pet per room and no more than 30 pounds. Service dogs are welcome at our hotel and there is no size restriction for your service companion.
Pet deposit amount  40.00  USD  per stay

What's Nearby

What's Nearby

St. Augustine - "Nations Oldest City"
Distance From Hotel:30.0MI
Jacksonville Landing
Distance From Hotel:8.0MI
Jacksonville Beach
Distance From Hotel:7.0MI



  • Number of parking spaces:127
  • Car Parking Available
  • Free Parking. 127 Total Parking Spaces.


Standard Internet Service

Standard Internet service is free for all IHG® Rewards Club members
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Hotel renovated inFebruary 01, 2012
  • Total number of rooms:101
  • Total number of suites:101
  • Total number of rooms with only one bed:61
  • Total number of rooms with only double beds:40
  • Total number of non-smoking rooms:101
  • Total number of rooms for the physically challenged:7
  • Interior corridor
  • Total number of floors:4

Welcome to the Holiday Inn Express – Jacksonville East, just off Interstate 295 and Atlantic Blvd. Whether visiting us for business or pleasure, we are the hotel for you! Centrally located between downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Our guests can come and enjoy a home away from home in our spacious rooms. Every room includes our Holiday Inn Express plush bedding, seating area, work space, microwave, refrigerator, and coffee maker. Guests also enjoy
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Welcome to the Holiday Inn Express – Jacksonville East, just off Interstate 295 and Atlantic Blvd. Whether visiting us for business or pleasure, we are the hotel for you! Centrally located between downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Our guests can come and enjoy a home away from home in our spacious rooms. Every room includes our Holiday Inn Express plush bedding, seating area, work space, microwave, refrigerator, and coffee maker. Guests also enjoy complimentary WIFI throughout the hotel and our signature hot Express Start breakfast. We also have a 24 hour fitness and business center on site.

We are near some of the best of Jacksonville! Whether taking a cruise out of JAXPORT, catching a football game at Everbank field or heading to the beach; we are the location for you! We are also close to Craig Airport, Mayo Clinic, the Jacksonville Landing, multiple fantastic museums, the Jacksonville Zoological Gardens, Jacksonville University, University of North Florida, and Florida State College at Jacksonville South Campus.

Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! We hope to see you soon!

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All Suite Hotel

Guest Reviews

Rated 3.8 out of 5 by 347 reviewers.
Rated 3.0 out of 5.0 by Disappointing stay Old rooms, antiquated bathroom facilities, multiple requests for a handicap room ignored, requested repairs did not adequately address the root cause of the problems. June 24, 2014
Rated 5.0 out of 5.0 by Great location, spacious room, great service My over night stay was wonderful. The room temperature was great. We had a room with a balcony with a great view of the location. The dining experice for breakfast was pleasant and affordable. Next time we are in the area we will book this hotel again. June 23, 2014
Rated 5.0 out of 5.0 by Excellence at the Crowne Plaza Friendly staff, very accommodating, gracious size room. Loved the aromatherapy for nigh time. June 20, 2014
Rated 5.0 out of 5.0 by Favorite Hotel In JAX Great staff that makes this feel like you second home. The new renovations. really bring an update in class and style. The Location is perfect for downtown meetings or events. June 20, 2014
Rated 5.0 out of 5.0 by In town for family member wedding Great time in your town for family wedding, My family enjoyed the town food and beautiful views of downtown Jacksonville. Your hotel location was easy to move around and close to wedding ceremony and reception, we had a Great time.... Thanks for the good memories.....!!!! We'll be Back.......!!!! June 19, 2014
Rated 4.0 out of 5.0 by Check in easy Check in was easy, helpful staff. Bartender great! Although room service took over an hour and they never brought up ketchup, salsa, etc. Also, there's no pool bar. Bed cozy and pillows decent. No bathroom counter space - doesn't make it an easy process to do hair, make up, etc. June 19, 2014
Rated 1.0 out of 5.0 by Old, outdated, and NOT worth the price! Extremely disappointed in my stay at this "luxury" hotel. I've stayed at many budget hotels/motels that were in better condition and with a more pleasant staff at a third the price. The room was old, outdated, dingy, and the carpet looked like it hadn't been cleaned in 20 years. The bathroom fixtures were old and leaking. The mattress was uncomfortable, worn out, and the springs poked into my back. The staff was unfriendly and unaccommodating. Will not stay here again! June 19, 2014
Rated 4.0 out of 5.0 by Very comfortable bed and great service. The primary purpose of this stay was for a Labor Convention. So the bed and conference rooms June 17, 2014
Rated 5.0 out of 5.0 by Perfect Pillows and Lovely Staff The front desk staff, especially Will, was courteous and friendly (as always). The bed was perfect! The room was quiet (909). My made to order omelet was delicious. Everyone went out of their way to make my stay comfortable. June 12, 2014
Rated 5.0 out of 5.0 by Great food Ruth Chris was excellent. Hotel food was excellent. Did not need to wander and get lost for my meals. June 12, 2014
Rated 5.0 out of 5.0 by EXCELENTE UBICACION Linda ubicación. Solo fui una noche por para una actividad pero el servicio del personal fue excelente y el lugar es precioso. June 9, 2014
Rated 2.0 out of 5.0 by Housekeeping toilet needed work, Room not made up first day, no spare toilet paper, roaches June 8, 2014
Rated 4.0 out of 5.0 by Sleepytime in Jacksonville This hotel was a good value and comfortable spot in which to stay in downtown Jacksonville -- convenient and nice view of the river. The room was clean and comfortable. No hotel lobby lounge/bar area however, so plan to get to bed early -- before 10 p.m. -- even on a Saturday night. June 5, 2014
Rated 5.0 out of 5.0 by Had a great time. stayed at the Crown Plaza for a reunion. Every need was taken care of and we wanted for nothing. Staff was very attentive and accommodating. Would stay here again if I was again visiting Jacksonville. June 5, 2014
Rated 2.0 out of 5.0 Uncomfortable bed, loud neighbors partying Stayed at this property because of the Ruth's Chris Steakhouse on premise, wife's and I anniversary we planned on having a few drinks and didn't want to drive! Made reservations for a king bed which is what our first room was, but we had trouble with the guest in the room next to us making way to much noise. I called down to the front desk and told them about the noise, they offered to move us to another room but didn't have any kings available only 2 double beds. Why didn't they move the rowdy guest next door? They didn't send Security until we were headed for the elevators because of the noise. Needless to say we weren't happy. And couldn't leave because of the drinks earlier! The next morning I ask the front desk if there was anything she could do about the bill because of our hassle and she offered to take off our $10 parking fee!! That's right $10 whole bucks. June 4, 2014
Rated 5.0 out of 5.0 by Wonderful stay! We had a river view room for four nights and enjoyed out stay very much. Room was clean; bed was comfortable; great view and a very friendly and efficient staff. We ate in the American Grill several times and found the food to be very good. June 4, 2014
Rated 2.0 out of 5.0 by Staff Excellent but Hotel Going Under Repairs I used to live in Jax, FL and I remember this hotel was awesome. Wow, we walked into hotel repairs. The hotel placed us in king bed room right next to the elevators. The carpet had stands and the furniture was old. If it wasn't for the great staff that was willing to make our stay better and adjusted the price of the stay, we were ready to move out of this hotel and stay at another location. I hope this hotel finishes the repairs soon. Great location and used to be great place. Call the hotel to find out if the renovations are finished. If not, be careful what floor you stay. June 4, 2014
Rated 5.0 out of 5.0 by Cofortable bed and great service. Very much enjoyed the stay. Right on the river front. Staff were great June 3, 2014
Rated 5.0 out of 5.0 Great Location Great staff, comfortable rooms, quick access to downtown. Safe parking and close to many restaurants. Great rive views. June 3, 2014
Rated 2.0 out of 5.0 by Not what I would expect Our room (which was booked as a suite) was horrible. The balcony had a lock on it that did not work, and was poorly rigged to begin with. The door would not shut all the way, and I felt very unsafe. There was also no furniture on the balcony. Many other rooms had balcony furniture, but not all of them. The bathroom looks as though it was recently renovated, but the toilet leaked from the base all over the floor. The shower door would not stay closed. In addition, I paid for a suite. This was in NO WAY a suite. Our relatives, who requested the same suite, and paid the same price, had an actual suite, with a sitting area. I am terribly disappointed by the fact I paid for a suite, and the hotel had the audacity to charge me for a suite, but give me a normal room. I complained, and the associate merely shrugged her shoulders. When I reported the problems in the room, she said she would send someone up. No one showed up to resolve the problems. I stayed in this hotel because I was visiting for a wedding. I will never again stay at this hotel, and strongly discourage anyone else from staying in this poor excuse of a hotel. June 2, 2014
Rated 3.0 out of 5.0 Cleanliness and noise Room was very dusty....balconies dirty....lots of noise from 3rd floor balcony(restaurant roof) -no towels at pool 2 days...told front desk...no towels ever delivered to pool June 2, 2014
Rated 5.0 out of 5.0 by great place to stay I stay at this hotel a least once a year on business. The rooms are spacious and the beds are incredible. Very polite staff always greet you anywhere in the hotel. Ruth Chris restaurant is my favorite and I look forward to dinner there every nite. June 2, 2014
Rated 4.0 out of 5.0 by Tempurpedic bed makes all the difference The Tempurpedic bed separated this hotel from any other I've stayed in. I have lower back pains and woke up without any pains having slept on this bed. All aspects of the stay were great with the only critique being that the wireless internet wasn't completely reliable/fast at all times. I understand it's likely due to the concrete floors however, when I need to have business completed, it can be a deterrent to my job's duties. May 31, 2014
Rated 3.0 out of 5.0 by Memorial Weekend will be memorial The hotel truly lacks the quality you would expect from an IHG property. The cleaning crew is worthless and did awful job of cleaning the room everyday. We were there for four nights and each day we walked into a room that was halfway clean. When we checked in, the they didn't know that we had gotten a package that included free breakfast. I had to show them the e-mail and readout for them to believe me. In the cafeteria, there as just total lack of customer service and I saw the Chef touch the food with his bare hands when he was making the omelets. The hotel definitely needs a new management or more training on customer service and room maintenance. May 30, 2014
Rated 5.0 out of 5.0 by Great Room We thought our room was great. The view of the St. Johns River was fantastic both day & night. Even though we only stayed for one night we thoroughly enjoyed our stay. Only disappointment was that Starbucks did not have my chai tea. May 23, 2014
Rated 4.0 out of 5.0 by Great Staff! Great Location! This hotel is perfectly located on the southern bank of the St John River, right across from downtown Jax! The staff was friendly and helpful in all respects! When our door lock battery gave up the ghost, maintenance was there in just a few minutes and took care of everything quickly. Housekeeping was great (and left us lots of regular coffee every day)! The room was spacious, clean and the bed was quite comfortable. Self park was comp'd as part of our group reservation but it is normally $10/day. So why four stars and not five? No refrigerator, no microwave. Small bathroom - pretty but cramped - one at a time for sure. Internet slow and poor signal on upper floors. Noise from waterfront construction - especially for our friends who had riverfront rooms. We would come back here for sure but there is room for improvement. May 21, 2014
Rated 5.0 out of 5.0 by noisy doors The only thing I found wrong in this hote lwas the room doors seem to slam when they were closed and could wake you out of a sleep! May 21, 2014
Rated 1.0 out of 5.0 by Overall experience Where do I start? Well I have already filed a complaint on the website & no reply as of yet.. This was my second bad experience with crowne plaza Jacksonville.. 2 different locations 2 bad reviews! 1) we were on a rewards night.. We were put in a handicap room with no bathtub only a stand up shower.. Being I have an infant child that doesn't walk yet, I had to bathe my child in the sink! We called the front desk before we touched anything in the room and was told you are only here one night we can't move you.. 2) there was no ice bucket or glasses in the room. No way to try to keep bottles cool... We called down stairs they brought us an ice bucket but couldn't find a top for it, so we just went to the store purchased a cooler & plastic cups at midnight.. 3) I have a video that you may want to see.. The toilet didn't flush, it was really loud like its flushing but instead of flushing it only bubbles.. For about 1 min 30 seconds.. 4) ring around the toilet! It was nasty!! The housekeeping must not know what a scorning stick is!! I have pictures available 5) we were on a rewards night.. Didn't use room service but my debit card was charged!! I filed a complaint and got a phone call today that I was billed in error and would be refunded.. But as of now my funds are still on hold and not available to be used as needed.. With that being said we have a flight to NYC tomorrow and had booked a 4 day stay at the crowne plaza there.. I immediately canceled and booked thru a different company after checking out Sunday! I would not refer anyone to crowne plaza!! May 21, 2014
Rated 4.0 out of 5.0 by An enjoyablke experience. Very conventient to city The American Grill needs help. I suggest you stick to buffet in the morning and even include it in the price of the room. Menu service was poor at best for Sunday breakfast. May 21, 2014
Rated 5.0 out of 5.0 by Terrific experience! I did not have a reservation, and was lost in Jacksonville late at night. I pulled into the parking lot - and was rescued! The front desk service was outstanding and helpful and cheery! After a long day - the bar was a welcome sight. The room was well equipped and the bed very comfortable. Every aspect of my stay was great. From the valet to the front desk to the bartender to the waitress at breakfast. Good hotel with an OUTSTANDING staff! May 21, 2014
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