Rated 3.8 out of 5 by 386
Rated 5.0 out of 5.0 by Wacker EHS Reunion
We had a riverfront room that was awesome. This was our second stay at your fine hotel and we enjoyed both visits. Your meeting rooms for my high school reunion were perfect and, if that was your staff, I wasn't involved in the planning, they were awesome! We will definitely stay there again in the future.
August 21, 2013
Rated 5.0 out of 5.0 by skip0358 First Visit will return
Visited for a conference. Easy to find, had a waterfront view, comfortable bed, clean room and linens. Food was good, nice size portions. Took the Water Taxi across the River to The Landing and had a blast. Thanks
August 21, 2013
Rated 5.0 out of 5.0 by seabeedw Accomodations and service par excellence!
From check in to check out the staff made our stay completely enjoyable. The room was very comfortable,and kept impeccable by the staff. The servers in the American Grill were all very friendly and courteous while being thoroughly professional, and the food was prepared very well, and presented admirably. I would heartily recommend Crowne Plaza Jacksonville to anyone desiring to stay in downtown Jacksonville.
August 20, 2013
Rated 5.0 out of 5.0 by VietnamVet Excellent Customer Service
Thought hotel was a good value. Bathroom was a bit small for 2 guests but other than that it was fine. The hotel's strong suit is their staff. From the desk clerks to the maid staff, everyone was cheerful and anxious to be of service. The bellhops deserve special credit as they were outstanding when we had a medical emergency and they went above and beyond to assist us in obtaining transportation to the hospital. Would not hesitate to stay at this hotel again.
August 20, 2013
Rated 5.0 out of 5.0 by crd52 Four days
Spent four days there everyone was very helpful they all went out of their way to make us comfortable Thanks the Juan and staff in in the dinning room very accomodating.
August 19, 2013
Rated 5.0 out of 5.0 by DBottoms57 It's all Great
Great Hotel with a wonderful view of the river, quiet and peaceful. Front desk staff were all friendly. This is not my first stay here but it was my first place I ever had a Starbucks which then hooked me for life. Ruth Crist Food is the best with wonderful taste. Your best bet for a good night.
August 17, 2013
Rated 5.0 out of 5.0 by TravelerJoe007 WANT TO GET AWAY FROM IT ALL?
Suppose you want to treat someone to a weekend away. Don't drive too far. Stay at this hotel.
Everything at this hotel is wonderful and it is close to everything. The river view rooms are outstanding and even good for family photographs.
You are one minute from the people mover to ride downtown, one minute from the ferry boat to take you across the river downtown, and a 15 minute walk (if you want) to the NFL Stadium or baseball grounds. The most famous tree in Jacksonville is two blocks in front of the hotel (TREATY OAK) fifty yards away.
Don't miss it.
August 15, 2013
Rated 3.0 out of 5.0 by Cali7 Excellent Rivefront view, needs major renovation.
I stayed at the Crowne Plaza for 3/nights, the check in process was very fast and easy, finding parking was fairly easy as well. The Riverfront view was beyond beautiful especially in the evening when all the lights are on. The only issue I had is the hotel needs major renovation, the furniture was outdated and the bathroom sink is basically on the ground. When you walk down the hall ways it smells like mildew, and the air conditioning was horrible. Overall the view is amazing, but I would defitnely stay at a hotel that was more up to date next time I visit Jacksonville.
August 10, 2013
Rated 5.0 out of 5.0 by hardhatdiver77 “A Crown For The Crowne Plaza.....”
I spent three nights here in June-2013 while attending an NALC union convention. They could not have chosen a better location. It was reasonably priced, the rooms and the beds were comfortable, and the hotel grounds and facilities were great. The staff was very friendly and helpful....very professional. The only SNAFU was when I checked in late at night, and James....the front desk clerk....was unaware that I had called about bringing my two rabbits (service animals). He decided to switch my room, which was fine. However, I was promised a refridgerator by the reservation people, and there were none to be had. James also suggested that the two well behaved and trained rabbits should be locked in a cage while in the room. He was very polite, but not friendly; and his suggestion did not go over very well with me. Other than that; I would definitely stay here again. Two thumbs up!!
August 7, 2013
Rated 2.0 out of 5.0 by serendipitytothemax Issues with my reservations!
This stay was to be a "Birthday Surprise" for my boyfriend. I had reserved 3 rooms, as part of the surprise was to have his children meet us there to celebrate. I had prepaid, reserving 2 king suites and 1 double. I also called the day before to arrange for the children to be able to check-in before me, and was told there would be no problem. There was a problem...I got a text from his daughter because they were there to check-in, but were told that was not possible since I was not there. I called and got that taken care of, but this was difficult as I was still hoping to keep it a surprise. When I arrive to check-in I am told sorry, there are no King suites available. Isn't that what a reservation is...not to mention I prepaid to get that rate with the stipulation there could be no cancelations, yet they could change my reservation!!!
I settled for 2 queen suites, but was disappointed with the entire experience. I will add that we have stayed at this hotel many times in the past and have always had our expectations met. The manager on duty did offer some breakfast and bar credits, but I would have preferred to simply have the rooms we reserved.
August 2, 2013
Rated 5.0 out of 5.0 by Jennh Great service
Had a great time, would love to visit again. And I would love to check out more locations.
August 2, 2013
Rated 5.0 out of 5.0 by anchors1 balcony
The only thing that would have made the stay better, would have been to have chairs and a small table on the balcony. The views at night are wonderful but took some joy away by having to sit on the concrete. Other than that... it was awesome!
July 30, 2013
Rated 5.0 out of 5.0 by uruiz84 Great Stay
Went up to celebrate a friends bday, the hotel is amazing, very comfy rooms and views of both the city and the river that are incredible. Only concern was since I drive a truck the covered parking garage was a bit tight but the quality of the hotel and room and it's amenities made up for the tight parking. I strongly recommend this hotel to anyone traveling to Jacksonville.
July 29, 2013
Rated 4.0 out of 5.0 by MusicLover59 Excellent location in Jax
went for an event and the location to Met park was perfect, and the Riverfront room was a bonus
July 27, 2013
Rated 2.0 out of 5.0 by Mute Could have been better
Everything look good from the outside but when we arrived to our room I glanced over everything and my son noticed hair on two of the towels in the bathroom and when I pulled the covers back there were a few marks on sheets (could have been from and iron, chocolate, or worst. we did not know) that night we ask for more towels and sheets and were greatly approached with a nasty attitude from the staff named Pam. I didn't want to ruin our weekend yet so I chilled out. The next night same attitude and person. Thanks Pam for ruining the good thought of your company.
July 19, 2013
Rated 4.0 out of 5.0 by JayJax great service.
Wonderfull Staff! Everything was great except the lack of counter space in the bathroom.
July 17, 2013
Rated 1.0 out of 5.0 by UnhappyinJax Horrible hotel with poorly trained staff
I had a miserable stay at the Crowne Plaza recently that started with the front desk person checking me into a room that was already occupied. It was 11:30pm and I scared the heck out of this guy. Luckily he had the lock on the door. But that was a really bad start to a bad 3 night stay. When I went back to the front deck, the guy in the room was on the phone with the front desk, obviously complaining. Without much apology, the front deck person then started to check me into another room and in the middle of the process said, "whew, thank god I checked the credit card swipe or I would have checked you into another occupied room". eeek! So just to add to my stay, I had a constant pile of wet towels in front of my room that my neighbors apparently just chucked their wet pool towels in the hallway. This went on for 2 nights and I called the front desk for someone to come and take away, but they just blew it off. Lastly, there was a huge pile of nasty hair in my shower towel the last day. You can't make this stuff up.
July 16, 2013
Rated 1.0 out of 5.0 by Mikepsr5556 Wouldn't stay again.
First of all staying in a hotel that charges me to park ($10 a day) after I already pay for their room is a place I will not stay again. My ac never got below around 80 degrees all weekend even though I complained to management. There is absolutely no place in the hotel to get even a cup of coffee without paying around $3 for it. While I don't expect everything to be free, I have never stayed in a hotel that did not have coffee for guests, other than in your room. The only good thing about this hotel was the view of the fireworks on the 4th but that is all I can say that was good. My wife has been a property manager of properties with pools for years and was disgusted with the condition of this pool. The tiles around the pool were dirty and several of them were broken. Also the area around the pool was never cleaned the entire weekend ( Thurs - Sun.) we were there. Trash was all over the area around the pool. One last thing that was irritating to my wife and myself was there was no fridge or microwave in our room.
July 14, 2013
Rated 1.0 out of 5.0 by grit57 would not stay there again
We reserved adjoining rooms weeks in advance because we have young children. When we arrived they tried to give us one room on the ninth floor and another on the sixth floor. We finally got two rooms on the 9th floor right next to a construction area and we were still 10 rooms apart; which made it really difficult with the kids. The one room that the kids were in stunk badly. Our room was ok.
I would not recommend this hotel to people with families. They have no respect for our needs.
July 11, 2013
Rated 2.0 out of 5.0 by Deeanda Dissappointed
Our stay was suppose to be memorable, however we were disappointed with almost everything except the great view of the St.Johns river.
We did not however say anything. My husband will not be back for awhile.
Sorry for the bad review. We would like to come back if we knew our hotel experience would be good.
July 10, 2013
Rated 3.0 out of 5.0 by Niblet bad location, unsatisfactory service
While the room was adequate and clean, the area has become very 'seedy' and is no longer a place to visit and hang out. There are many empty businesses/shops in and around the Landing (across the way) and the area around the hotel is also not very inviting. The hotel staff was not very helpful in guiding us to other areas near by. We were able to find our own way and found a couple of neighborhoods with quaint shops and restaurants within 3 mile radius. The pool bar was never open and there was construction on our floor - which we were not informed about.
July 9, 2013
Rated 5.0 out of 5.0 Great service, personable staff and rooms very clean
Our visit to Jacksonville, FL. was to attend the funeral of a loved one. The Plaza made sure all of us out-of-town guests were on same floor and close to each other. Rooms very clean and beds comfortable. Our experience from checking in, dining for breakfast, to checking out was great. Staff very pleasant. Recommend to anyone.
July 8, 2013
Rated 5.0 out of 5.0 by Walie65 Awesome place and BED!!!
OMG... you have the must awesome place... I luv, luv, luv it!!!
July 7, 2013
Rated 5.0 out of 5.0 by UniqueM Pleasantly surprised
We got a great rate on our two night stay in Jacksonville. The pricing in fact was a little low and I was expecting a 3 star location- WRONG.
Great location, fantastic views, nice balcony, totally friendly staff (the hotel was fully booked) and close to downtown. The river walk was a nice plus and the river taxi was close by.
The room was very comfortable and the lemon scented bath soap was a real treat. This hotel was a very nice surprise for our 3 day visit to Jacksonville.
July 5, 2013
Rated 2.0 out of 5.0 by Sagi1971 Not a Favorite
I have stayed at Crown Plazas all over the USA and World. I booked this one to stay at with my parents for a Family Reunion. I did not know that there was Several Family Reunions happening at the hotel. At Check-in I asked to be placed somewhere away from the families and if possible in adjoining rooms or rooms close by. They were unable to provide rooms next to each other, but could give rooms on the same floor. As the Reunions were spread out, there was no way to avoid, being next to them.
I upgraded for my parents to have a "Riverview" room. What they got was a room, overlooking the roof (4th Floor) of the Banquet Halls. That made for a nice view. Looking at all the gunk and dirt on the roof.... I could understand paying for a Riverview, if you were high up, but at the 4th floor, it was not much of a view...
The walls in the hotel are then. All night, I heard kids running up and down the halls and I could hear them in the room next door. I reported this to the Front Desk and they sent Security up.
The rooms were not that clean. I found gum on the floor and the pillows had a perfume smell to them (thankfully I had brought my own). The room just had a overall dirty feel to it. I was scared to look under the bed.
Overall, its a step above a Motel 6, but I have stayed at Holiday Inn's that were nicer than this hotel....
July 5, 2013
Rated 3.0 out of 5.0 by Kary Not so hot
The rooms a run down and shabby. Not normal Crown Plaza.
July 4, 2013
Rated 1.0 out of 5.0 by mt1234 Abusive security guard
The security guard was rude and unreasonably harsh. His power went to his head and he treated paying guests like trespassers.
June 28, 2013
Rated 5.0 out of 5.0 by TJmail Front Desk Service
I had a reservation for 14 rooms from June 19-22. I have to tell you there is an employee, Latoya at the front desk that was very helpful.
I would greatly recommend your hotel to anyone heading in your direction.
Thanks again for a nice stay. Please don't forget Ms. Latoya and please tell her the restaurant she recommended Clark's Fish Camp was excellent. Another establishment I would recommend in a heartbeat.
June 27, 2013
Rated 5.0 out of 5.0 by Henry310 Great Hotel!
Comfortable Beds, clean room, great hotel and great staff.
June 27, 2013
Rated 1.0 out of 5.0 by BRoland Worst experience yet at a IHG Resort
Have stayed here multiple times as a Priority Club member and Jacksonville Jaguars Season Ticket Holder.
Unfortunately this experience was horrible. I had to return to the front desk 5 times in a 24 hour period to get a working room key. None of the television channels worked (they were all pixelated), and the "non smoking" room smelled of cigarettes and cheap cigars.
I asked to speak to the manager repeatedly but she was never available. No one ever fixed our TV and the key ordeal was completely unacceptable. I left my number for the manager upon checking out but was never contacted. I will not be staying here again,
June 27, 2013