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Rated 4.6 out of 5 by 75 reviewers.
Rated 5.0 out of 5.0 by Exceellent Service I had an issue making a reservation using the IHG phone app. The staff went above and beyong to find us a room meeting our requirements. All in all a very pleasant stay. January 19, 2015
Rated 5.0 out of 5.0 by Courteous staff Refreshing experience due primarily to the staff. On entering the breakfast area was immediately approached by staff to provide guidance and answer any questions. Check in clerk was personable and made me feel at home right away. Renovations were well done and cleanliness exceptional January 9, 2015
Rated 3.0 out of 5.0 by Better have your cc ready. Seems you can't book online or over the phone. You are just reserving. My son drove 1000 miles today only to be told he had to pay. I thought I paid online only to be told I just reserved. The manager wouldn't take my cc over the phone had my son waiting in the lobby a half hour. First time someone wouldn't take my cc info over the phone. In the future we will have to explore other options. January 8, 2015
Rated 5.0 out of 5.0 by great Very clean and nice. love the beds and pillows. nice breakfast. right beside a delicious eating place that is fairly new. January 7, 2015
Rated 5.0 out of 5.0 by Great service Great staff - attentive, friendly, helpful. Rooms were clean and well appointed. Breakfast was good - decent variety, good food, nothing super-fancy, but fine. December 29, 2014
Rated 5.0 out of 5.0 by The Front Desk was absolutely 'Spot On'...and friendly/professional Absolutely top-notch...and during the Christmas Holidays....all the staff was friendly and smiles... We will be staying there on all our future trips to South Jacksonville to visit family December 28, 2014
Rated 4.0 out of 5.0 by HIE Jacksonville the hotel was very comfortable. The staff was exceptional, especially the individual that was at the counter when I checked in, he was a retired Navy man and was exceptional. December 22, 2014
Rated 5.0 out of 5.0 by Wonderful Desk Clerks First impression of hotel was average. Upon checking in, was more impressed with efficiency and friendliness of desk clerk. Room was fine. Lighting seemed dim except for bathroom. Gathering space downstairs was comfortable and ample for our family members to all meet and be together before and after visitation and funeral for family member. On our last day, we were lingering in the lobby before each of us had to go separate ways back home and the desk clerk offered to take a group photo of us, which I thought was very thoughtful and perceptive of him. It was difficult at best to leave. December 17, 2014
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