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Rated 4.6 out of 5 by 56 reviewers.
Rated 5.0 out of 5.0 by Fantastic front desk ! I travel 3 weeks out of every month for work. I have only stay at this property 2 times before this visit. The staff welcomes me by name, always has a pleasant word for me as I enter and are very accommodating to anything I might need. I work for SportClips and we try to instill the value of knowing your client. This is the very 1st hotel that I have stayed in that the front desk personal actually know my name and refer to it every time I arrive and call. I recently stayed at a hotel for 14 days straight and not once did anyone receive me or treat me as well as your staff did. I do hope the next hotel ( and I will try to stay at a Holiday Inn Express) is as welcoming as yours.... August 14, 2013
Rated 5.0 out of 5.0 by Great Family Value We just completed our Florida Family vacation and this hotel was one of our favorites. It was very clean, comfortable and great value for my family. I would stay here again. August 8, 2013
Rated 5.0 out of 5.0 by Staying here - A Pleasure My daughter and I visit south Jacksonville yearly to celebrate her birthday. It was so pleasant to be able to check in early so that we could begin our shopping! The staff could not have been more professional and friendly. Our requests were handled quickly and nicely. The breakfast......oh my! There was a fantastic variety of foods to choose from. The staff made sure everything was well stocked and even provided a tray for us to take our food back to the room. We definitely will stay at this Holiday Inn Express during our next trip to this area. August 2, 2013
Rated 5.0 out of 5.0 by Best All-Around in Manderin Area Can't wait to stay here again - EXCELLENT staff, service, value and accomodations. What a wonderful surprise. We will be back regularly as my grandson is a Navy Pilot stationed at NAS-Jax and he is about to be married. Thanks for everything, from the early check-in to the late check-out. August 2, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, good air conditioning Great experience. Front desk friendly, helpful and nice. Facilities clean, nice, taken care of. Room was clean, good mattress, towels And general room was nice. We liked the hotel, felt comfortable and liked the staff. July 30, 2013
Rated 5.0 out of 5.0 by Location, location, location This property is perfectly located just off the interstate and is in a 'neighborhood' area that provides groceries, gifts, etc. The rooms were nice and quiet and the breakfast was very good. The lady who ran the weekend breakfast was so kind and allowed a few late arrivers to enjoy breakfast without a problem. Great customer satisfaction ~ It's also in a very safe location we felt and we were able to rest and enjoy ourselves for our weekend in Jacksonville. We will definitely be back when we come to Jacksonville again! July 20, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. Great place, convenient location. Would recommend to anyone. June 27, 2013
Rated 5.0 out of 5.0 by Very friendly check-in staff, recently renovated. Was only in town for a brief period for a memorial service. My secretary booked the room and I found that it was more than adequate and I thought quite a value for the price. The facility was clean, neat and very comfortable. I would certainly stay there again! June 21, 2013
Rated 4.0 out of 5.0 by Spacious room and excellent service. As a consumer, I tend to focus on quality and customer service. The staff was very accommodating in my room preference and responded professionally and customer-focused to a concern that I had. I highly recommend this Holiday Inn Express location and will return during my next visit to Jacksonville (Mandarin). June 16, 2013
Rated 5.0 out of 5.0 Nice staff, clean rooms I was very impressed by the cleanliness of this facility. The staff was so nice. There was a guy working the front desk during the weekend of June 7th and 8th. He was so friendly and did a great job at taking care of my family, very professional. I don't plan on going back to Jacksonville anytime soon, but if I do, I'll stay here. June 14, 2013
Rated 5.0 out of 5.0 by " WHAT A FIND " A relative living nearby highly recommended that we stay at this all new hotel as it's close to major Interstates, Highways and roads. It was better then excellent. Opened a few months ago everything is all new. Each of the staff could not do enough for our comfort and enjoyment. From the front desk staff management, to housekeeping .to staff at the full morning breakfast, all service was, "above and beyond." The room was large , very clean,well decorated and furnished . with an area with arm chair, reading light plus a separate work area with desk and chair. The beds were large, with pillow top mattress' with great comfy pillows, all making it very, very comfortable. Would stay again when in the area. It's a great find !!!! May 29, 2013
Rated 3.0 out of 5.0 by No refrigerator The room had a "foot" smell and did not have a refrigerator. The smell went away as we got used to it. The food vending machines on two floors were barren. The first floor was stocked. But I shouldn't have to go to each floor to find a snack. The bed was comfortable and the TV quality was the best I've seen at a hotel. May 29, 2013
Rated 2.0 out of 5.0 by Problems I had a generally good stay. There were two issues. The first room they had me in, the door latch was out of alignment. I had to shoulder the door open each time I unlocked it. I complained and they moved me to the room across the hall. Well in that room the toilet clogged twice. Instead of sending someone up to the room, they handed me a plunger. It was fine I guess. But still. Two rooms, two problems? What are the odds? Seems this property has some maintenance issues. May 25, 2013
Rated 5.0 out of 5.0 by Excellent evening at Jacksonville Very pleasant staff; updated, modern decor. Very clean and comfortable room. One of the best all-around breakfast offerings I have seen. I would definitely recommend this hotel. May 22, 2013
Rated 5.0 out of 5.0 by Awesome Nice, clean room. AWESOME service. Very quiet, easy to get rest. May 22, 2013
Rated 5.0 out of 5.0 by Nice room good price This hotel has recently been renovated. Rooms are clean and comfortable. Night manager was very friendly. No hot breakfast available when I checked out at 8:30am but that was probably just bad timing. There is a place to have dinner in the same parking lot which is nice but they closed a 9PM. A few fast food places very close as well. All in all this is a nice hotel. May 13, 2013
Rated 4.0 out of 5.0 by Convenient and comfortable My stay in Jacksonville, Florida was made comfortable and convenient by this Holiday Inn and its staff. The only issue I had was with the air conditioner unit. It started acting up on my second day. I told the staff at the desk,and the clerk offered to place me in another room, but I opted to stay because I only needed the room one more night and the weather was cool enough that I didn't need the a/c. Over all this unit was freeway close to where I needed to be and was a good value. May 11, 2013
Rated 5.0 out of 5.0 by Good Hotel! I really liked t his hotel and it is comparable to other HI Express'. Yes, in a sense I have stayed at better HI Express' closer to the beach, etc... but they also cost a bit more too. This hotel was upgraded and in good shape. The breakfast choices weren't as vast as other HI Express' but remember, this hotel costs less. To me it was worth the price difference. Here is a the main thing though... where one might complain about breakfast choices, the service at this hotel was top notch! It rained the 4 days we were there so we spent a lot of time at the hotel; thus communicating with the staff more than normal, and everyone provided great service. Glyn the maintenance guy is on top of everything too. Should you end up here... enjoy your stay! May 10, 2013
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