Rated 4.4 out of 5 by 106
Rated 5.0 out of 5.0 by sentimental journey Hotel chain with that 'neighborly' feeling and quality
exceptional front desk service ....easy to find location with restaurants and grocery store within walking distance. overall really nice hotel.
September 18, 2014
Rated 4.0 out of 5.0 by Texasnative North Carolina Traveler
This Holiday Inn Express is very nice and comfortable. We had only one problem. The Hotel web site shows that you earn 2000 RWCLB Bonus Points for EACH NIGHT when you select and pay for the 2000 bonus point package. The IHG Rewards Club computers did not add up 2 nights of points on our account. The frustrating problem was trying to explain the discrepancy to the 3 IHG customer service reps. Finally, the third representative adjusted our account as a "Goodwill Jesture". The Chaffee-Jacksonville West representative, Samantha, called me to ensure our account was adjusted and that we received customer satisfaction. Samantha was very professional and easy to talk with...Thanks to Samantha.
September 14, 2014
Rated 5.0 out of 5.0 by Wintergreen Comfortable, clean and quiet
Excellent front desk staff. We had a small problem with our first room and the situation was corrected immediately. We could not have been more pleased. One of the best nights sleep we've had in recent travels. Great beds, clean rooms and very quiet.
Above average Holiday Inn Express. Newer facility.
September 5, 2014
Rated 5.0 out of 5.0 by Georgia Resisdent Wonderful place to stay
This was a wonderful place to stay. The only complaint I had was extremely minor. The curtain was sheer and I like to sleep in total darkness.
August 27, 2014
Rated 5.0 out of 5.0 by Blackswangalleon very nice
everything was very nice and i would stay here again if I were in the area.
August 25, 2014
Rated 5.0 out of 5.0 by Hillbilly1 Excellent location for the occasion
My wife and I stayed here traveling from Pensacola to visit a relative staying close by. The location was excellent, nice clean room, excellent parking for my new Camaro, with a nice variety of eating places close by. Not too far to visit the coastal attractions of Jacksonville
August 20, 2014
Rated 5.0 out of 5.0 by Very Very Clean and Comfortable room
Enjoyed our stay very much. Could not have been any better.
August 18, 2014
Rated 4.0 out of 5.0 by Spagehetti Joe Great location and clean facility
Greeted by Jennifer at front desk who was professional and polite.
August 18, 2014
Rated 5.0 out of 5.0 by BWALK Comfortable bed and great service.
GOOD LOCATION, EASY ACCESS TO INTERSTATE. BREAKFAST WAS GOOD AND CLEAN AND COMFORTABLE ROOMS.
August 17, 2014
Rated 1.0 out of 5.0 by HCWBTG2009 Poor
We had a horrible stay at this hotel! No sleep!! Fire alarms went off 4 times during the night, no air conditioning in the room, no internet service .. We were told we would be refunded for the 2 rooms. My credit card has been charged multiple times. After multiple calls to the hotel I now had to file a claim with the fraud/dispute department with my credit card company because after 14 days I have yet to receive all the money back that was charged to my card. I would not recommend this hotel!!
August 17, 2014
Rated 1.0 out of 5.0 by RogerVa Reward Night for "free" night 7-7-14
Stay was fine until I received credit card statement and found they had charged my card for the free night in which I used reward points. Called Hotel to find out what happened and left message for the manager to call me, did not return call. Called back and spoke to Front desk clerk who after telling her about being charged for reward night said she would check and call back after checking in hotel guest. She did not call back either. Contacted IGH Rewards Club and they said since was a billing issue they would have Hotel contact me. Still no response from this Hotel. Now have filed a dispute of the credit card charge. Would suggest you avoid this Hotel.
August 14, 2014
Rated 5.0 out of 5.0 by S. Anderson Wonderful Staff
Everything about this hotel exceeded my expectations. The rooms and beds were clean and comfortable to the point of feeling luxurious! However, the most outstanding feature was the manager, Jennifer! Jennifer bent over backward to accommodate my special requests and was always professional, competent and friendly. If my business were located in Jacksonville, rather than California, I would do my best to hire her for a prominent management position. She was stellar!!
August 14, 2014
Rated 4.0 out of 5.0 by MandieJ Good, with one issue.
Everything was as expected, up to standards. The facility was clean, the staff was courteous. However, upon check-in I informed the front desk attendant that I have a member rewards number but, I didn't have my number. The attendant said that he would locate my number and apply the stay. He did not do that. The next day I saw that my account did not reflect my stay and emailed the hotel. I have not heard from the hotel two days later. And, the points still have not been applied to my account.
August 13, 2014
Rated 4.0 out of 5.0 by hwy52 Travel Overnight Stop
First impression of the lobby was that of a strange odor throughout. The odor was detectable each time we entered the lobby. Room furniture and bathroom tub and fixtures were worn and could use updating. Parking spaces were very narrow. Overall, the hotel staff were friendly and very attentive to our needs. Very convenient to Interstate 10 and a few restaurants. Was not noisy. Felt safe inside and outside. We would stop for an overnight stay again.
August 11, 2014
Rated 5.0 out of 5.0 by Gitzer Friendly Caring Staff,Comfortable Beds, Good Food
My stay at the Holiday Inn Express in Jacksonville was extremely pleasant and enjoyable. The common area in the lobby was inviting and comfortable. The breakfast food was delicious! Every time I passed a staff person them seemed genuinely sincere about my needs and inquired how I was doing. The room was large and updated with very comfortable beds and pillows. Quiet at night and in the morning.
August 8, 2014
Rated 4.0 out of 5.0 by co4san great service and frendly staff
I enjoyed my stay and will come again some time in the future
August 7, 2014
Rated 4.0 out of 5.0 by Swamper1 Very nice
The staff was friendly. Room was clean and bed nice and comfy.
August 4, 2014
Rated 5.0 out of 5.0 by JBOBCONE MY EXPERIENCE
The Hotel staff was great especially the Hotel front desk staff. The exercise room need more equipment but still was pretty good. I would rate my hotel stay for overall as excellent.
July 30, 2014
Rated 4.0 out of 5.0 by LadyLA Great Rooms
My overal stay at the Holiday Inn Express Chaffee-Jacksonville West, was good, the rooms were excellent, The bed, pillows (firm, soft), bathroom. Also the rooms are spacious. Eash rooms had a refrigerator and microwave - great.
July 30, 2014
Rated 5.0 out of 5.0 by Greg S 57 friendly and couteaous staff
We enjoyed our one night stay there. The hotel was close to the home of our relatives in the Jax area.
We always enjoy the full comp breakfast. Our grand daughter traveled with us and also enjoyed the experience.
Only complaint: This survey is just a tad too long.
July 29, 2014
Rated 5.0 out of 5.0 by noneed100 Great sleep
Could not be more comfortable.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 25, 2014
Rated 3.0 out of 5.0 by isaac13 Friendly staff
The staff was very kind during the stay, especially when we desired pancakes and the machine was out! The only issue we had was an unclean bathroom. We overlooked and didn't complain, but it definitely was noticeable. We stayed here for a concert at the Florida Theater. It was a straight shot and provided a great night's rest.
July 23, 2014
Rated 3.0 out of 5.0 by Rebadog1 Fair. Needs attention to details
Facility has gone downhill in a hurry. Caulking around tubs looks like it was done by a five year old. Plumbing fixtures were loose. Coffee was terrible and breakfast was very so-so.
On the good side mattress and pillows were excellent. A/C worked fine.
Place just needs some attention to details.
July 21, 2014
Rated 5.0 out of 5.0 by CJRH12 Excellent!
We enjoyed a comfortable stay at this hotel. Will book again! Thank you!
July 18, 2014
Rated 5.0 out of 5.0 by Polaraman Good Experience
This is a great HIE to visit. No issues with anything here. Room was clean and the breakfast was fresh and very good.
July 10, 2014
Rated 5.0 out of 5.0 by ncgurley Wonderful Staff
The entire staff is great, this hotel is nearly always at capacity and yet they always have time for each guest.
July 9, 2014
Rated 1.0 out of 5.0 We had no other choice of a hotel.
Our experience this evening with Holiday Inn Express was very poor. We made reservations at the Holiday Inn Express in Yulee, Florida on June 28 at 5 pm. My husband spoke with the front desk & told them we would be arriving late that evening. The employee stated that was fine as long as we were there before 330 am. My husband offered to give this employee our new credit card information but the employee stated that we could do that when we arrived. We arrived in Yulee at approximately 1130 pm & was informed by the same employee that our room had been given to someone us because of our credit card. We did not have a room. We got back on I-10 & found another Holiday Inn Express at Chaffee-Jacksonville West. This hotel would not except a government rate & we ended up paying $40 more for our room. We called & filed a complaint with The Holiday Inn Priority Club Rewards Program on Sunday, June 29. It has been a week & we have still not heard from the manager at the Holiday Inn Express in Yulee. We have been Priority Members for years & our very disappointed with the service & professionalism of Holiday Inn.
July 5, 2014
Rated 4.0 out of 5.0 by Timothy2600 Wonderful Staff
After a long drive from Key West we were tired, hungry and road weary. The staff invited us to share in a dinner they had and made us feel very welcome and we loved the conversation over dinner. We have been trying to find a hotel group we felt comfortable with and I must say that the Holiday Inn has made us feel welcome every time. Wonderful stay, but Fantastic staff.
June 28, 2014
Rated 5.0 out of 5.0 by Carol BD Best Holiday Inn Express Ever!
We stay in HIE all of the time. This one is a gem!!! We laughed that we would come to this one for a vacation! Check out the Manager’s Reception. Great food -- fajitas that were plenty for dinner. Internet excellent - was able to stream video without a problem.
June 23, 2014
Rated 5.0 out of 5.0 by HTHARRIN Internet
had trouble reconnecting after the hotel password was changed.
June 18, 2014