Rated 4.7 out of 5 by 136
Rated 5.0 out of 5.0 by AGR1 Comfortable room and great servce.
We enjoyed our visit with a comfortable handicapped room, easy access and very friendly service. An excellent facility, well-maintained.
August 22, 2014
Rated 3.0 out of 5.0 by Annfl73 NICE HOTEL
The hotel was very clean and nice. The check-in process took a little to long. The person at the desk seemed flustered. She then told me she had to charge me up front because I was using a debit card. I'm a rewards customer and this has never happened to me before. I told them no problem. Well I check my bank account after my stay and they charged me twice. Once at check-in then at check-out. When I called the hotel of course they could only see one charge. I then had my bank call which they gave the bank the same story. So now I have to dispute the charge with my bank which I have to take time off if work to go fill out all the paperwork. Not so happy about the customer servive
August 20, 2014
Rated 5.0 out of 5.0 by lanceze Good
Holiday Inn Hotel and Suites Orange Park - Wells Rd
Good Hotel come here every Year
August 18, 2014
Rated 4.0 out of 5.0 by Aly626 Nice Hotel
Traveled with my family and kids. Nice updated and clean hotel. Only issue was with housekeeping who only speaks spanish. Very frustrating. Good thing I knew a little.
August 14, 2014
Rated 4.0 out of 5.0 by Robski Military Orders
My reservation dates were not correct during my stay, but I was able to rectify. One staff seemed a little irritated by the fact that I asked for the tax to be taken off my bill because I was on military orders. He stated that I should have presented my orders upon check-in, which is understood. But, I was in Military uniform, and no one bothered to ask either to see my orders or if I was staying on orders. The main point is that the staff seemed irritated.
August 13, 2014
Rated 4.0 out of 5.0 by Sneaka Friendly staff great service
I stayed at this hotel for business purposes. It had everything that I needed.
August 11, 2014
Rated 5.0 out of 5.0 by TaxGirl0422 Loved the suite!
The room was more than what was expected. We will be returning!
August 8, 2014
Rated 5.0 out of 5.0 by LylaBee Clean, modern, quiet hotel
We stayed overnight during a family road trip with three small children - 7, 5, 1 year olds. The staff was super-friendly, helpful and set up the portable crib in advance (after I called to request), because we were arriving late at night. The hotel was clean, modern and had good-looking amenities, like a nice pool and gym. The beds and bathroom were very clean and fairly comfortable. The breakfast food was just average, but very reasonably priced and we managed to eat just fine. Overall, I would seek out another Holiday Inn Express based on this experience for our next family vacay over other competing hotels.
August 7, 2014
Rated 4.0 out of 5.0 by machine Great service- need to update matress
Matress of sleeper couch is worn and very thin. Asked for better matress was not available. I placed couch cusions under matress to give added support. Still was very uncomfortable and did not sleep very good. Woke up with back ache . Front staff was friendly. resturant personal were freiendly and helpfull. great service. Breakfast buffet needs to be improved. Did no know that I could order eggs my way with the breakfast buffet.
August 7, 2014
Rated 4.0 out of 5.0 by Sam41rocks A nice Hotel
Comfortable and quiet. Nice amenities and clean bathrooms.
August 5, 2014
Rated 5.0 out of 5.0 by GregM Booked Lots of rooms - all were perfect.
My daughter was married this past week. I had a lot of out of town friends and family. I needed a place that was close to the church, but more importantly clean and safe. I used rewards night and booked a bunch of rooms at this property.
When I stopped by the day before everyone was to arrive, the desk clerk was extremely helpful in ensuring all reservations were good to go.
Everyone of my guests made a comment about how nice the hotel was, how clean it was or how comfortable it was.
Thanks to all the staff at the OP Holiday Inn! Great Job.
August 5, 2014
Rated 5.0 out of 5.0 by MikeP2 Great Service
Couldn't ask for much more from a hotel. Staff was attentive and helpful. Nice location as well.
August 3, 2014
Rated 4.0 out of 5.0 by ChemistDr Bi-annual overnight in Jacksonville, FL
HIHS is a clean, well run establishment that rightly is highly rated. It is starting to show some signs of wear, but if cleanliness and an excellent support staff are high on your list, this is the place for you. Really convenient to 295 and Blanding Blvd, so there are lots of restaurant choices and a very good in house dining option as well. Definitely will return, and can recommend without fear of your being disappointed.
August 3, 2014
Rated 5.0 out of 5.0 by JimCa Clean, quiet, and comforable.
Hotel was clean, quiet, and comfortable. Hotel staff courteous and in-hotel restaurant a good experience.
August 2, 2014
Rated 5.0 out of 5.0 by babyann nice room and hotel
Nice hotel, staff and comfortable room. Greeted with free Bud Light. Asked about "free giveaways" for being an IHG member and was told I didn't qualify. Quite a disappointment.
August 1, 2014
Rated 5.0 out of 5.0 by Like2Travel365 Great service and accomodations - Very comfortable
This was one of the best hotels I've stayed at in Jacksonville based on the price, comfort and décor of the room, as well as the professional dress and courteous demeanor of personnel. It as a great place to stay and I will book this hotel again when I return.
July 31, 2014
Rated 2.0 out of 5.0 by ahleet ok hotel
The overall stay was good.
offering a free beer you do not have is just terrible.
Please fix the shower door
July 30, 2014
Rated 4.0 out of 5.0 by OldCaptain1 SLEEPY HALLOW INN
Quite, relaxing easy in my room or at pool side. Comfortable beds,
clean room, spacious bath room and great tv channel hook up.
I didn't use the dinning facilities but I heard it was good food and beverages and bar. Enjoyed a nice hot water massage in the jazcuzie and a dip in the pool. Good parking, lots of ice for my ice cooler and my room was like an ice box...cold a/c. Overall review is excellent, slept in w/o any distrubance, I notice many guest had the tags on there doors "stay relax" like a sleepy hallow meadow inn. Until the next time keep one reserved for me on my return to Orange Park, FL
July 25, 2014
Rated 5.0 out of 5.0 by Jagfan33 Found a new home away from home
We have been staying in a hotel in Orange Park because my daughter is expecting her second child and we usually stay at another hotel next door but we do believe that we have found a better hotel and we will be back again and soon. We really enjoyed the pool with our grandson also. The bartender was very nice and even stayed late because there were people in the bar and we were able to be served even though we got in to the hotel late. We really appreciate how pleasant everyone was from the front desk all the way to the cleaning staff. Every time we were met in the hallway by any staff we were greeted. Thanks for a great stay.
July 24, 2014
Rated 5.0 out of 5.0 by ALSED Comfortable bed and great service
The room was really clean and the bed was very comfortable. The staff was very friendly, I was always greeted every time I passed the desk. I will stay here again.
July 21, 2014
Rated 5.0 out of 5.0 by Teri H Another great stay
Don't hesitate to stay here, the staff are wonderful, the place is spotless and well appointed.
July 21, 2014
Rated 5.0 out of 5.0 by SK1001 Very nice and welcoming
We enjoyed our stay. The staff was friendly and the room was comfortable. The bathroom could have looked aesthetically better, but was clean and served its purpose.
July 15, 2014
Rated 5.0 out of 5.0 by Joyce1245 Jac121
Bed was very comfortable event the sofabed. Staff was friendly and attentive.
July 15, 2014
Rated 5.0 out of 5.0 by Trelle75 Excellent Stay.
Nice and Friendly Staff. The hotel is very clean.
It's located about 2 miles from Orange Park Mall and several popular restaurants.
July 9, 2014
Rated 5.0 out of 5.0 Excellent Staff and Service
Lounge manager was very knowledgeable on local area for directions and/or referred us to another manager who provided detailed and accurate directions. Food and beverage recommendations were spot on. Once again everyone, maids, front counter, managers, hostess and bar staff were very friendly, personable and polite. we were always greeted everyday on our entry to hotel and whenever we got off the elevator!
July 9, 2014
Rated 4.0 out of 5.0 by Ms Where to Now Lovely Stay
My friends and I enjoyed our stay at your hotel. It was perfectly located for our needs. The staff was very polite, efficient and helpful. It was a great place to relax after all our activities!
July 8, 2014
Rated 5.0 out of 5.0 by jillies nice place
love the stay i was just disappointed with the service of the staff when i brought to their attention some problems in the room and they said they were gonna take care of it and nothing was done.
July 7, 2014
Rated 5.0 out of 5.0 by madeitsafe Above and beyond customer service
This is my third time visiting this property. Upon arrival I am always excited. I enter the doors and the staff is always welcoming with a smile. This particular visit I did not have my reward card but the staff was able to to look up my information and apply my points accordingly.
Each employee played a vital role, I was pleased with my entire service.
July 5, 2014
Rated 5.0 out of 5.0 by 2000RL Great Vist
Great room, great people and great stay. Would definitely stay here again.
July 2, 2014
Rated 5.0 out of 5.0 by dont have a nickname wonderful staff, great service, pieceful sleep
I've already written a review enbedded in the survey. My stay was excellant and service was fantastic. I will stay here on my return to the area, probably next week.
June 27, 2014