Rated 4.5 out of 5 by 185
Rated 4.0 out of 5.0 by Judi14 problem solved
our room was a king room but the TV and refrigerator did not work and since we were staying 3 nights we were moved to a king suite that was available rather than waiting for service to come and try to repair the problems. Also for the inconvenience our rate was reduced. Mgmt took very good care of us
August 29, 2014
Rated 5.0 out of 5.0 by Madlin113 On our way Home
great pool, secure, good breakfast
August 28, 2014
Rated 5.0 out of 5.0 by GoBlue1104 Soft Butter For Breakfast and Nice Sleep
I love soft butter on my food, not hard butter, meaning the little things is what makes a stay great vs good
This Hotel and Staff hit all the right buttons
Thank you so much!
August 25, 2014
Rated 3.0 out of 5.0 by goodforfamily Stinky room
The front desk clerk was not friendly. The room stunk. Was not offered another room.
August 22, 2014
Rated 5.0 out of 5.0 by TracyB68 GREAT HOTEL
Very clean rooms, Super friendly staff, Very Confortable Beds and dark out curtains are wonderful for sleeping In..
August 20, 2014
Rated 5.0 out of 5.0 by SueBK Hotel Stay
The hotel was clean and comfortable. The staff was welcoming and friendly. We will definitely be back to stay. An added bonus they allow pets for a small fee.
August 20, 2014
Rated 4.0 out of 5.0 by The Crüxshadows HIE JAX EAST
The room was very spacious and the bed was comfortable. However, one can hear neighbors if they turn up the volume of their TV. The breakfast featured a pancake printer! This was the best of all.
August 19, 2014
Rated 5.0 out of 5.0 by Fyrguru Great Stay
All joking aside from sleeping at a Holiday Inn Express, it wasa wonderful experience. Great staff, friendly and attentive. Clean and accomadating, breakfast was excellent, room was spotless.
August 19, 2014
Rated 3.0 out of 5.0 by goodforfamily stinky room
I was coming from I-10 and was very difficult to find. Should have directions listed on page. The evening desk clerk was not the friendliest. I was supposed to have a non smoking room but it smelled like someone was smoking in it. When I asked about the room they did send someone to spay a fragrance to mask the smell. It only helped a little. She said they did not have any other room to put me in. I always stay at Holiday Inn express whenever I can. There are several reasons but one is the cookies. They offer free cookies and my children really like them. We checked in around 6pm and they were out of cookies. May not seem like much but my children look forward to them. She stated that she only makes one batch and when it is out that is all there is. They are suppose to be available till 8pm. Breakfast, the comfort of the bed and the quietness of the a/c were very good.
August 18, 2014
Rated 3.0 out of 5.0 by aaa50266 Front desk has no idea what customer service is
If you are a loyal member of IHG and have become accustom to being welcomed as a platinum member this is not the hotel for you. This is the first hotel where I've been asked to wait three hours for a room because the house cleaning crew came in late. Michael at the front desk was just rude and never offered any welcome gift or said anything about my status. Breakfast was also lack luster in that 4 or the 6 hot items were empty one of my days, but Michael came over and got his sausage.
August 18, 2014
Rated 3.0 out of 5.0 by blahblahblah77 Elevator squished rooms
We stayed the weekend to meet up with in laws for a college graduation. If you get put in one of the rooms that is in the elevator area, ask to be switched immediately,. Not only is it smaller than the same price rooms located elsewhere, it is noisy, does not get dark and just plain awful. Staff was always super busy so we didn't bother with it but I didn't get good sleep.
Breakfast was ok. Everything is microwaved... if you asked staff to bring out something that was out she would just kind of look at you and say, i will get to it..... at the closing time of breakfast.... on the dot, she threw everything away, even if people were still eating. You couldnt even refill your juice...
August 13, 2014
Rated 5.0 out of 5.0 by nate23 Comfortable
I found this hotel to be very updated and nicely decorated. The staff were congenial but not to the extent that others had mentioned in their reviews. The breakfast was decent--it was free, after all. The suite was crowded with furniture, it seemed. There was barely enough room to pullout the sofa bed and then to get past it to go to the bathroom. The regular beds, however, were very comfortable. I was not disturbed by noises from other guests. I slept very well. Overall, it's a decent hotel I would probably stay there again
August 10, 2014
Rated 5.0 out of 5.0 by dadj excellent value
Great place to stay. Easily accessible from highway. Best place to stay for a visit to JU and other schools.
August 8, 2014
Rated 5.0 out of 5.0 by PJH203 Guest Bed And Great Accommodations
My family and I loved our stay here at this hotel. I have no complaints except for one. There were no linen or towels left for the Guest. It took a bit more effort to get linen or towels for guest. I think if some one stay is for guest room accommodations there should be everything needed for the guest. It would be a good policy to make sure your guest have everything he or she needs. Thank you for listen to my opinion. Overall the stay for Hannah family reunion was the greatest. Thank You.
Hannah Family Reunion
August 6, 2014
Rated 4.0 out of 5.0 by pwrobinson57 Excellent
excellent I really enjoyed the stay and the service
July 29, 2014
Rated 4.0 out of 5.0 by Kamie57 Comfortable beds, very nice decor, but location--blah
I found this hotel to be very updated and nicely decorated. The staff were congenial but not to the extent that others had mentioned in their reviews. The breakfast was decent--it was free, after all. My primary complaint was the view from my hotel room--a rundown trailer park. The problem is, apart from the pool, there WERE no good views on the premises, yet the cost of the hotel was comparable to those with beautiful views downtown. The suite was crowded with furniture, it seemed. There was barely enough room to pullout the sofa bed (which was very uncomfortable, according to my nephew) and then to get past it to go to the bathroom. The regular beds, however, were very comfortable. I was not disturbed by noises from other guests. I slept very well. Overall, it's a decent hotel, and if it were in another location with better views, I would probably stay there again---if I could get it at a discount as I did this time.
July 29, 2014
Rated 3.0 out of 5.0 by JackieVS Not so happy about the stay
My husband would like another hotel to stay at for our visit to Jacksonville. However, I insisted in booking a room at Holiday Inn Express instead because I have been to few HIE hotels in Asia and the experiences were amazing - just like staying in a regular 5 star hotels. But contrary to our experience recently at Jacksonville East with no basic bathroom supplies such as toothbrush, bathrobes and slippers, so we may not be staying in any Holiday Inn Express hotels here soon.
July 28, 2014
Rated 4.0 out of 5.0 by souperdad10 Quality Hotel, Dependable
Well trained staff in a dependable location, expectations meet. Dependable is a boring word unless you travel a bunch, then it really is very important. No surprises.
July 28, 2014
Rated 5.0 out of 5.0 by Joey243 convient to Jaxsonville
Bed are comfortable
rooms are nice
If you are tall, you willl like the shower height
Pancakes need improvment
July 24, 2014
Rated 2.0 out of 5.0 by MomCollegeVIsit Sleepless in Jacksonville
This hotel did not seem to be sound proof. Not the fault of the staff. We changed rooms to no avail.
Nice staff and property, but I need my rest.
July 17, 2014
Rated 5.0 out of 5.0 by JAS-K Best Value stay
When traveling, I have found Holiday inn Express to be the most consistant Value , comfort, courtesy, and staff to exceed all of my expectations. They are the most accessable and ease to find throughout the world.
Thx Holiday Inn Express for being there for us!
July 15, 2014
Rated 3.0 out of 5.0 by fyrstopr Poor staff attitude
The hotel condition is slightly above average but the hotel staff is poor. Though the room was clean, the soap shelf in the caulking in the shower/tub and several areas of sheet rock show disrepair.
Though the minor issues with the physical room are acceptable, the staff has a less than professional attitude that is intolerable. From the check-in, to the 1:00AM problem with the air conditioner, to the staff butting in line to fix their plate for breakfast, the overall feeling of the guest is less than acceptable.
July 14, 2014
Rated 5.0 out of 5.0 by dbadba Consistently Excellent
We stay here alot as my daughter lives nearby and attends UNF. Great customer service, comfortable and clean rooms with fridge and microwave. Hot breakfast with eggs and bacon, fruit and an assortment of breads, pancakes and bagels.
July 11, 2014
Rated 2.0 out of 5.0 by BigDaddy55 Not Happy!
This seemed to be a nice hotel stay till the 3rd night when the room was not serviced and cleaned. I won't recommend this hotel to anyone. The Management staff seemed not to care and argumentative. Even tho they tried to comp a night's stay, it just seemed too little to late. There where some enjoyments at breakfast, that staff were pleasant to be around and stocked the breakfast bar fully. Overall I was disappointed with the last night's stay and that left a bad taste for this hotel.
July 10, 2014
Rated 5.0 out of 5.0 by mlsGA Very Good Service
We didn't arrive until very late, I called to let the hotel staff know, we wanted to make sure we didn't loose our reservation. The hotel manager had our room keys ready when we arrived. Hotel staff was very attentive and courteous.
July 8, 2014
Rated 5.0 out of 5.0 by BIG JIM in da house CLEAN GREAT STAFF GOOD BREAKFAST
GREAT STOP CLEAN HOTEL AMERICAN ENGLISH SPOKEN HERE. GREAT BREAKFAST, SERVES BACON!!!! FRONT DESK STAFF WERE GREAT AND FRIENDLY
July 4, 2014
Rated 5.0 out of 5.0 by Tracy2014 9 min to beach and a great STAY
The staff were great. The room was clean. Easy to enter and exit motel parking lot. Close to beach.
July 4, 2014
Rated 5.0 out of 5.0 by bambam2333 pet friendly
I liked it here once I.found it.
Look for hertz, it's right behind thete.
Very nice front desk.
Recommend a pool for dogs.they get hot too.
June 30, 2014
Rated 5.0 out of 5.0 by Dottie62 Awesome Staff
We thoroughly enjoyed our stay. Your staff was eager to help in any way they could. They helped us find our way around town, as this was our first visit to Jacksonville. Our room was more than we expected. We especially liked our little sitting area. It made us feel more like we were relaxing in our own living room at home. Thank you for all your help. We will definitely recommend you to our friends and family, and stay with you the next time we are in Jacksonville.
June 26, 2014
Rated 5.0 out of 5.0 by Rico17 Great nights rest
Needed a mid drive place to get some rest , as usual HI came thru again . Will stay here again if I am passing thru .
June 20, 2014