Rated 4.6 out of 5 by 122
Rated 5.0 out of 5.0 by jybell Completely surprised.
I haven't stayed at a Holiday Inn in 20 years probably. I was pleasantly surprised. I thoroughly enjoyed my stay with my family of four. We had a nice full breakfast every morning. The room was very comfortable and comparable to any of the nicest hotels around. The price per night was less than the competitors by at least 20 percent. We were very satisfied with our stay. Thanks Holiday Inn Express!
August 20, 2014
Rated 5.0 out of 5.0 by bbettymo Great value, good location
I was visiting from Norfolk as my husband's ship was in port from a month long underway with the US Navy. The hotel was close enough to Jax beach to walk but far enough away not to be in the middle of the night life. We were able to walk to the Beach in about fifteen minutes and it was only a $4 cab right back at night. We would definitely stay here again. Also, they didn't charge a whole lot for our dog to stay with us.
August 20, 2014
Rated 5.0 out of 5.0 by Buddy19144 almost like home
the staff was great, especially late night when I couldn't sleep too well, I went roaming around and met the overnight agent. He made me feel like I was up with a friend at home, talking, having a snack, catching up on news, until I got tired and went back to bed. Slept like a baby. I wish all hotels were like this one.
August 6, 2014
Rated 5.0 out of 5.0 by cassiechris2118 Great place to stay
I was in town for a family reunion and the hotel was great!! The rooms were nice and clean and I definitely loved the bathroom. I like how the shower was separate from the bathtub. The staff was real nice, the breakfast food was good, the rooms were up-to-date, and the hotel is located in a convenient place. The price for our stay was decent, the only thing I wish was the mattresses could of been a little firmer. But I know you can't please everyone. Overall I would definitely recommend this hotel and will come and stay again.
August 5, 2014
Rated 2.0 out of 5.0 by BobGV Sewer Gas
Room smelled of sewer gas the last night. Staff attempted to fix problem with bleach - did not work. So all night we smelled sewer gas and bleach.
Staff offered another room but we had tons of stuff unloaded due to move and it was 9PM.
August 5, 2014
Rated 5.0 out of 5.0 by Joet2014 Second stay
Just ended my second stay at the Holiday Inn on Jacksonville Beach. Already making plans for my next trip.
Great hotel very nice staff.
August 4, 2014
Rated 1.0 out of 5.0 by Flanc00 Lack of Room Service
Stayed here while taking my children to the beach. It is a fair walk to the beach but the children did not mind.
The overall property lay out is ok but parking can be a challenge with the way they laid it out. The traffic light at the street access does make it nice to get into and out of the cramped parking lot. I found that parking by the pool on the back side made life much easier especially if you drive a larger vehicle or long wheel based truck.
The rooms are a little smaller then what I typically see from a Holiday Inn Express but they are manageable. Walls do not isolate noise very well so if you get a loud neighbor you may find that you can hear their conversation without much effort.
Now the part that earned the poor review, We had to ask for towels every day. Twice house keeping came in to the room and removed all of the towels and never placed any new ones in the room. When we asked for towels we were treated like we were a major inconvenience or they looked at us and told us they did not speak English. The shampoo and soap was not replenished and we even had to ask for a roll of toilet paper because they would not supply the bathroom.
I placed a call to the front desk and explained the situation and they of course apologized and asked how they could fix it. The single request I made was for the manager to call me and discuss the problems with the stay. It has been 48 hours since check out and I have not received a call. In my opinion that is plenty of time for a manager to return a customers request for a call.
I spend on average of 90 days a year in IHG hotels and this one has been almost the worst one I have stayed in. The management team reconfirmed this when they decided not to give me a call to discuss the visit. Every hotel has a bad day or even a bad week but it is up to the management team to contact the customer and work to improve the situation.
August 2, 2014
Rated 5.0 out of 5.0 by Greene Hornet Best stay in Jacksonville
This is a newer and clean hotel. Beautiful bathroom with a separate tub and glass enclosed shower on other side of room. Clean rooms with no little hairs of others visible. Great breakfast and kind staff. It is about 5 short blocks from the beach and driving distance to food.
August 1, 2014
Rated 4.0 out of 5.0 by collazocollazo Great price good location
Breakfast was challenging. Hotel has very very clean rooms. pool area and hot tub is relaxing.
August 1, 2014
Rated 5.0 out of 5.0 by bamaslim most comfortable bed I've ever slept in
The only place we stay when we come to jacksonville
July 31, 2014
Rated 5.0 out of 5.0 by GAH62 Beach vacation
This hotel was a great location for our beach location. It was located where we could explore St Augustine one day and Mayport another day. Very nice hotel!
July 31, 2014
Rated 5.0 out of 5.0 by Kiko31 Holiday Inn Exp. at Jax
We came here because of recommendation from the business we were visiting and working with. The Hotel is excellent, very well located, clean, quiet, staff was very nice, breakfast was average, I guess is difficult to do something outstanding for the price. In business trips I tend to stay at somewhat lower price hotels, but the conveniences outweighed the price level. Thanks
July 28, 2014
Rated 5.0 out of 5.0 by collazocollazo LORI AND MIKE ARE GREAT!! HOTEL IS GREAT FOR THE PRICE AND LOCATION
BREAKFAST IS VERY DIFFICULT THE SET UP MAKES IT HARD TO GET IN AND OUT OF AND OTHER PATRONS WILL SIT AFTER EATING AND NOT MOVE ON> 2 table appeared out of order. Only 1 waitstaff to replenish food this can be frustrating especially if the staff does not look like she wants to help guests . the hotel has about 121-130 rooms but the dining area only has about 7-9 tables.. IT is madness even at 730am and to top it off Veronica does not appear to like or want to be there attending the breakfast area. No greeting of good morning or may I help from her? THis made all the positives of this neat hotel hotel promptly diminish and deterred us from having breakfast on site he following morning. The outside patio can quickly be taken over by larger parties but there is a splendid pool area with a very clean hot tub. Towels and gym area are always in surplus status. Security on site and very quite rooms. Hotel is a nice and neat place to stay.
July 27, 2014
Rated 5.0 out of 5.0 by kvalah Great Hotel
Stayed 4 nights at this property. Great staff, room in very good condition, and a short walk to the ocean. If returning to this area, I would choose to stay again.
July 24, 2014
Rated 5.0 out of 5.0 by rhosie410 Great Location and Price
Convenient location to Mayo Clinic and beach. The staff was friendly and helpful.
July 22, 2014
Rated 5.0 out of 5.0 by slcarter Great Staff and great rooms
I stay at this hotel on a regular basis. The staff are always wonderful and the rooms are clean and comfortable. Very safe area.
July 21, 2014
Rated 5.0 out of 5.0 by smaj_jwc Dining Area
Breakfast was a bit stressful, very crowded dining area and access to the buffet/food area was confusing, difficult to access, seated customers blocked clear access to the buffet area
July 15, 2014
Rated 5.0 out of 5.0 by lenkag24 Great Stay
I stayed at this hotel on July 3rd-4th. Although the hotel was extremely busy, the front desk clerks were always cordial. It is a half a mile walk to the beach. The rooms were clean and spacious enough for 5 people to comfortable fit. There were several breakfast options. The only con was that you have to bring down your dirty wash cloths to exchange for new ones
July 14, 2014
Rated 4.0 out of 5.0 by Georgia Retiree Worth The Money
Good quality motel at a reasonable price. Location okay but too few eating places to choose from. Sorta a middle of the road hotel.
July 13, 2014
Rated 5.0 out of 5.0 by Madelyn1 Comfortable bed and good service
We went to Jacksonville to celebrate my granddaughters 5th birthday. She wanted to go to the beach, and to the Jacksonville Zoo. So we got online and searched for a Holiday Inn Express near the beach. We were very satisfied with our selection. Would recommend this location to friends, family.
July 9, 2014
Rated 5.0 out of 5.0 by MarfAtl Excellent Stay
The location is convenient, and while the beach is a car ride away, the value/price makes up for that slight inconvenience. Our room was absolutely spotless, and the breakfast was great. I highly recommend this hotel for a stay.
July 7, 2014
Rated 5.0 out of 5.0 by NeptuneBeach53 Very professional and hospitable staff
Top notch staffing at this hotel! This is a very nice hotel and it is very well maintained. Great value and great location. I highly recommend this hotel to anyone.
July 6, 2014
Rated 5.0 out of 5.0 by G101112 Jacksonville Beach Holiday Inn Express
Jacksonville Beach Holiday Inn Express was very nice, clean, good breakfast. Staff was very pleasant and responsive to our needs. Reservations messed up on our location(Had us in Jacksonville South Carolina but staff at this location took care of us.
July 6, 2014
Rated 5.0 out of 5.0 by WorldTraveler721 Excellent Hotel
Great hotel for the value. I would definitely stay here again. Close to the beach, close to the bars. VERY fast / free internet!
July 2, 2014
Rated 5.0 out of 5.0 by lordmetallis Best, and my favorite hotel.
My stay at the hotel was better than anything I had previously experienced during recent business trips. I am new to the area due to job relocation, and this was, by far, the cleanest - most comfortable stay of my trips. This hotel is the one I use to compare all other hotels to. The staff is amazing and very accommodating. Great place to stay.
June 30, 2014
Rated 5.0 out of 5.0 by krazyv great place
amazing staff and close to beach! Had a great day, comfortable. The beds were heavenly and everything was well catered. Lights were convenient, internet was fast, water was warm, TV was fast too with a guide, microwave and fridge available, hot tube and stand up shower, fast service, and best of all the shampoo!!
June 29, 2014
Rated 5.0 out of 5.0 by Barbs47 Staff
Staff was great, only issue was that I had to move a few times in the course of a week, but it was a last minute stay and they did everything they could to help accomodate me.
June 27, 2014
Rated 5.0 out of 5.0 by Wombat44 Fun time
Stayed for a wedding nearby and found it an excellent choice.
June 25, 2014
Rated 5.0 out of 5.0 by jaxbch4125 Vacation stay
Family of 4 enjoyed our stay. While we didn't use the pool, it was clean and appeared well maintained. Didn't use fitness center this trip, but did in the past -small, but sufficient. Breakfast was good, but pancake maker not working all week. Breakfast area needs bigger counter space to dish plate --hard to hold open lid, reach in to dish food and balance plate on minimal counter space. Beds were very comfortable. New/updated rooms.
June 24, 2014
Rated 5.0 out of 5.0 by diamondw14 Wonderfuly Accommodating
In town to visit family. Wonderful stay, Staff was very friendly and accommodating. Rooms were comfortable and clean. Great stay and would stay at this location again!!
June 24, 2014