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Rated 4.2 out of 5 by 111 reviewers.
Rated 3.0 out of 5.0 by Sleepless Night The air conditioner was so loud and it gurgled all night long. I never did get to sleep. May 9, 2013
Rated 3.0 out of 5.0 by Not Comfortable I could not get comfortable, the first night the AC went out, of course all they could do was move me to another room, so here I go stuff, to a room and floor I really didn't want, the AC did work however but the compressor was off/on, all night, kept me awake.I had plans on staying several days and coming back the next week for 7 more days,but I checked out early and left. Not a place for the business person,more of a worker's hotel, the workers staying there were quite and polite, there is a train track nearby. May 8, 2013
Rated 3.0 out of 5.0 by Not a "guest" hotel... This HIE is more for workers, kids sports teams that are traveling and maybe the one night layover for a cruise shipper, if they didn't know what they were doing booking that hotel. It is not nice. It's just a place to stay with the nice HIE prices. Staff is friendly though. The only thing remotely close to it is a Wendys. We didn't have a car and we got stuck. To get a cab to the mall and back was $100.00. March 21, 2013
Rated 5.0 out of 5.0 by Very comfortable accommodations Good location, breakfast, comfortable room; our third stay March 15, 2013
Rated 3.0 out of 5.0 by Old stained chair with cigarrette burns on the arm Overall, the room was marginal. The lounge chair was old, stained, with cigarette burns on the arms. Housekeeping was marginal, they did not vacuum the floor daily. Ceiling isulation was minimal, could hear people walking across floor upstairs. Recent experiece is that the overall quality of this hotel chain is deterioriating, as is other chain hotels. March 6, 2013
Rated 5.0 out of 5.0 by Very Organized Me and my Wife stay here before our Superbowl Cruise. The staff was great and very helpful and friendly. The morning of the cruise, we had a great breakfast. Then when we were ready to leave, we went to a very packed lobby. But, the staff handled this beautifully and was very organized. The shuttle to and from the cruise terminal was great. Will be staying here on our next cruise out of Jacksonville. February 18, 2013
Rated 5.0 out of 5.0 by Awesome Experience, Wonderful employees and a very relaxing stay. Myself and other family and friends booked our rooms here before going on our cruise. They staff was very helpful with getting us checked in quickly after some had driven many hours. They were also very informative when it came to things to do and places to eat. When we returned from our cruise they had our rooms ready for us to check back in to enjoy more of our family vacation. Thank you all for being so accomodating and friendly and I can assure you, we will be back again. February 13, 2013
Rated 4.0 out of 5.0 by Nice People Staff was great. Lady at front desk helpful and friendly. Hotel is older but well maintained. Breakfast was typical HI Express but good and nice attendant. Grounds were good but could be improved. Very quiet at night. Great access from airport. My only complaint was that there was a significant cigarette odor on the 3rd floor where I stayed. Supposedly, the hotel is non-smoking. When I got off the elevator on the 3rd floor, there was a very discernble cigarete odor. Since my room had no cigarette odor I did not complain. January 21, 2013
Rated 3.0 out of 5.0 by cruise night This hotel is a great place to stay when booking a cruise out of jacksonville. Not much around hotel in the way of resturants, you will have to drive across the bridge to get something nice to eat. staff was pleasant, rooms were ok...... have stayed in worse, but they were very clean........organized front desk staff on cruise day to be able to get all guest to the port ontime, and arrange the return trips also. January 7, 2013
Rated 2.0 out of 5.0 by change in ownership not good for customer I have stayed here several times before going on cruises but not again. I booked 6 months in advance with the agreement that the hotel provided airport shuttle to and from the hotel with their cruise package room only to find out at the airport on arrival that they no longer do the airport shuttle and it cost $48 plus a tip to get to the hotel and then another $48 plus tip to go from the ship to the airport. All though I am a firm believer in not shooting the messenger, I was informed by the front desk that nothing could be done about it and the new owners had decided to discontinue the airport shuttle. Had I known I would have booked elsewhere because they DO include shuttles in their cruise package. This will be the last visit to this HI express and probably for any HI express which I visit at least 10 times a year. December 9, 2012
Rated 2.0 out of 5.0 by Room Location We checked in on Nov 5th late in the evening and was giving a room on the first floor. We were woke up at 6:15 by people talking in the hall and it did not stop because they were using a room across the way and 2 doors down for voting that morning. When we try to get out to go to breakfast we had people standing and talking right in front of your door and they were lined up clear down the hall. If they want to use the hotel for voting that is great but DO NOT PUT PEOPLE IN ROOM RIGHT BY THE ROOM BEING USED FOR VOTING. They did come down and tell the people to quite up but by that time we were leaving. Property and people were very nice I was just very upset getting woke up so early after getting in late. Just think about your guests next time you have something going on like that. Also we are not smokers and the room was smelled very strong of smoke. We were to tired to move again that night. Should have been asked if we were smokers or not. November 11, 2012
Rated 2.0 out of 5.0 by Poor employee service Room was prepaid - arrived at property around 3am, clerk advised it would be 5 to 10 minutes before we coud check in because of computer service. Meanwhile, there was a huge, loud party going on in the breakfast area right by the front desk. There were 20+ people in there yelling, screaming, and going up and down the halls in their pajamas with no concern for other guests. The front desk employee was not doing anything at all to try to stop it. When we finally checked in (right down the hall), we returned to the front desk and told him that he better get this situation under control. The party continued up and down the hall. As far as the room goes, the A/C unit rattled all night long in both rooms and the shower head in our "Executive Room" could not be secured and had to be held by hand. This is our second and last year staying at this property for Georgia-Florida weekend. November 3, 2012
Rated 4.0 out of 5.0 by Good Location, Great Price If I was going on a Carnival Cruise I would definitely stay here. It's less than a mile away from the dock. Big drawback is there's nothing other than a Wendy's within walking distance, but there are a lot of restaurants, etc. one exit South. October 22, 2012
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