Rated 4.5 out of 5 by 195
Rated 4.0 out of 5.0 by Deborah2014 visit
Comfortable bed, courtesy staff is great. Breakfast was good. Just no pancakes.
January 7, 2014
Rated 5.0 out of 5.0 by Mr. Bill Lighting
I don't know how many rooms at Jax East but being an electrician for many years and with the advent of CFL's , I saw 8/9 regular 100/90 watt light bulbs in the room we were in. Perhaps you're just using your supply of incandescents up, and then will replace with the CFL's . I'm sure this would also lower your cooling costs, given the heat output of the incandescent bulbs.
January 3, 2014
Rated 2.0 out of 5.0 by Cranky2 Mixed Review
This was our third stay at this property. We were very happy with the first two, which was why we stayed there again. The room was clean and comfortable. The problems were: Requested "top floor away from ice/vend./elev. quiet room". It was on the top floor and away from the elevator, but it was right next to the ice machine. Then a couple from another country came in around 10 pm with two screaming children, allowing the children to continue to run around in the hallway screaming. Having seen the security camera monitor at the front desk I assumed they could see what was going on and would respond. Didn't know till next morning cameras are only on first floor. They did take care of calling the offending room when I called the front desk at 11:30 pm. The next morning they had some serious difficulty with the breakfast area. It took about 45 minutes to finally be able to eat a sufficient breakfast. Left a note at the front desk for the manager and someone called me within about 15 minutes of leaving. Credited us for the stay, which is about the best they could do. They couldn't give me back the sleep I lost or make my wedding anniversary a more memorable day #in a good way#. Will have to think about whether to give them a try again. Room was clean and comfortable though, which was why we were there for a third time.
January 2, 2014
Rated 4.0 out of 5.0 by krise143 great value for money.
The only issue was the shower. It was bad plumbing and shower head. Other than that was amazing.
January 1, 2014
Rated 5.0 out of 5.0 by terrally Hidden Gem
You can miss the hotel from the road, but it is worth the time to stay at such a nice place!
December 2, 2013
Rated 3.0 out of 5.0 by Whitecap Cleanliness issue
This was our 3d or 4th stay here. Door to room does not close and secure properly. Noticed dirt on bottom of socks so used a clean dry wash cloth to "wipe over carpet in room"; result was extreme dirt transferred to wash cloth. Room is in need of very thorough cleaning and door jam should be adjusted to allow for door to be properly secured.
November 21, 2013
Rated 3.0 out of 5.0 by BusyBusiness Great location
I want my hotel to be clean, quiet and have a hot breakfast. Not too picky about anything else. This hotel was ok. There were a few issues with the bathroom (slow draining tub, leaky toilet, previous guest items). However, when I brought it up to the front desk they were quick to apologize. Based on her reaction I would assume they made efforts to remedy the problems. It was very quiet. Breakfast was hot so I was happy.
November 20, 2013
Rated 5.0 out of 5.0 by sami311 luxury for a low price
Everyone was so nice.the room was very clean and relaxing.we had no problems our entire stay. The breakfast is excellent
November 9, 2013
Rated 5.0 out of 5.0 by WhaleyIV Great hotel!
Great hotel and great location. Perfect spot for GA/Fla Game
November 6, 2013
Rated 3.0 out of 5.0 by j4thclass Hotel was fair
It was hard to maintain a comfortable temperature in the room. The humidity made everything feel damp. Over all it was a decent stay. Would stay again.
October 23, 2013
Rated 5.0 out of 5.0 by GrayM Overnight stop
I had an overnight stay at the Holiday Inn Express Jacksonville East. This is a clean and quiet property with a neatly dressed, courteous, friendly staff. Breakfast was good and the dining area was very clean. I was more than satisfied.
October 21, 2013
Rated 4.0 out of 5.0 by JaxVisitor Clean and kind
Had a great stay at this Holiday Inn Express in East Jacksonville! The staff was very friendly, the room was clean, the bed comfortable and the environment safe! I would certainly stay there again whenever my travels take me back.
October 17, 2013
Rated 5.0 out of 5.0 by cstever Great overall experience
The room was as advertised and a place to be at the end of a long day of travel. Front desk personnel were very welcoming. Express checkout was a breeze. Will stay again if in the area.
October 7, 2013
Rated 5.0 out of 5.0 by Docc1965 Overall experience
Nice courteous staff, Clean comfortable rooms and great breakfast.
September 29, 2013
Rated 4.0 out of 5.0 by Marylou99 Very enjoyable stay
We found this hotel to be of a very high standard. The room was very comfortable and met all our requirements. It was a good size and the bed and linen were of a high standard.
The only thing that we were disapointed with was that the swimming pool was closed on the day we arrived as they were waiting for a pump to be fitted. As we were only staying one day we did not get to use the swimming pool. And we were particularly looking forward to that after a long days drive. Other than that we were very happy with all the facilities the hotel had to offer. The hotel is very close to many restaurants and a short drive to shops.
September 18, 2013
Rated 5.0 out of 5.0 by DreamWeavers38 Football Weekend
We have stayed in many HIEs, and this one is as nice as they come. We were greeted as rewards members and treated very well by all of the staff. We even heard "bless you" from the dining room when our friend sneezed in the front lobby! The only downside was that the pool was closed. However, we know that will be fixed before we go back. We totally recommend this hotel and we will gladly stay here again.
September 12, 2013
Rated 4.0 out of 5.0 by Krig What the?
Overall it was a good experience. My first issue is that they could use some new mattresses. Throwing a two inch topper over the mattress doesn't cover the years of usage. My back remembered that mattress for several days after. My second issue is they have no way to watch movies. You can't order any on the TV and they have no DVD players. Not even a few downstairs you could sign out.
Aside from those two things and the 15+ family reunion people that showed up with their clothes in trash bags that made three to four trips to the breakfast bar clearing it out three times to stock food in their rooms while having zero respect for the people around them just trying to eat breakfast, it was a good experience.
September 11, 2013
Rated 5.0 out of 5.0 by mmjones87 Where I always stay in Jacksonville
Great service, not too far from dining and just an overall good experience.
September 9, 2013
Rated 5.0 out of 5.0 by 0lebubba Great time!
We really enjoyed our stay this time got to see some of the same fantastic employees, go C.C....When you make a trip 4 months apart & see some of the same help, you know it's the place for you! Once again CC made breakfast more enjoyable everyday he worked. The food was GREAT, the room & bed was comfy & the AC worked GREAT....No complaints as we will be using this as home away from home to see friends & family until we find a home in the area to purchase.....See ya'll in Nov.
September 8, 2013
Rated 5.0 out of 5.0 by Fancione Everything Was
Everything was wonderful! The stay was excellent. It was a Great experience with the Bikers I never knew about riding or was never knowledgeable until now. Thanks to them staying at the Holiday Inn Express. The staff was WONDERFUL, CC the gentleman that served my breakfast was OUTSTANDING!!! Very pleasant and Very polite!!. I would recommend this Hotel due to me having a Great experience! Also, Management and the front desk staff as well as the house keepers that I encountered where excellent and wonderful!!!.
September 5, 2013
Rated 1.0 out of 5.0 by JB32 Disappointed
Wanted to try this hotel as an option for upcoming years. Sensitive to smells, but had stayed at other pet friendly Holiday Inn properties without any issues. Not so for this hotel. Upon entering the first room the musty smell from too many carpet shampoos was overwhelming. The second room was better...not great.....but really wanted to give it a try and elected to stay a night. By morning just knew it wasn't going to work out and checked into another hotel. (Receptionist let me know that every room would have had a pet in it at one time and that the smells were a problem .....thanks for the honesty) Management might want to look into a pet free floor as in other HI properties. For this rewards club user you probably lost out on 30-40 nights over the next few years.
September 2, 2013
Rated 5.0 out of 5.0 by DeMolayChapter Great place to stay
The beds were very comfortable. The food was great. Staff was very courteous. We're definitely going back here.
August 21, 2013
Rated 4.0 out of 5.0 by MomCollegeVIsit Business Services
The Business Services - Computer and Printer for guests was terrible and the printers did not even work.
Thank Goodness Frankie was so very helpful and patient and helped by printing my map!
August 21, 2013
Rated 4.0 out of 5.0 by Brosmaniac A great place to stay
I have spent many nights in this hotel over the course of the last year. The staff is extremely friendly and helpful. The hotel itself isn't very good condition and a comfortable place to get a good nights sleep.
August 15, 2013
Rated 5.0 out of 5.0 by Hauntoonist Great Service
Great service, clean, low price. This hotel is an ideal place to stay if you are working near the airport or Jacksonville beach area
August 14, 2013
Rated 5.0 out of 5.0 by WIGGINS Great Service
It was close to the beach and great places to eat around it. Inside is up to date an clean and staff was great.
August 14, 2013
Rated 5.0 out of 5.0 by cierra23 relaxed
The hot tub was great I really enjoyed myself in peace and quite
August 9, 2013
Rated 5.0 out of 5.0 by jbn4 Breakfast Surprise
We've stayed here many times and it's the best for us. The room is spacious and comfortable. This time though was a little different. For breakfast they always change one or two things everyday - bacon one day, sausage patties or links the next. One morning we actually had omelets! We were pleasantly surprised! The breakfast attendant was very nice and attentive to all guests. They also extend the serving hours on the weekend.
July 21, 2013
Rated 5.0 out of 5.0 by pigman great room and staff and breakfast
We have been staying at Holiday Inn Express hotels for quite a while. After many years of staying at other places, now we almost exclusively stay at the H.I.Express. We find the nearest hotel to our location, make a reservation and we're good to go.
Our room was large, clean and the staff is always so helpful to find local restaurants or shopping centers or whatever we need.
We just made a trip to Texas and stayed at the H.I. Express hotels and found them to always be the best hotel for the $$$$.
I tell everyone if they are traveling this is the hotel to stay.
J. Stewart - Florida
July 12, 2013
Rated 5.0 out of 5.0 by Will30 Great place, clean, and comfortable!
Last minute trip for forth of july, found this hotel as a great place between Jacksonville and the beach. It was maybe 15 minutes to Neptune and Jacksonville Beach. Convenient to restaurants and stores... great hookah place nearby.
The room was clean, and housekeeping kept everything tidy, fresh towels and everything. The breakfast in the morning was wonderful, and if anything was running low, just a mention to the staff and you had it. Also C.C. who was there on Sunday morning was extremely helpful and kind on the morning we left.
We'll be back to this location the next time we are in Jacksonville.
July 8, 2013