Rated 4.3 out of 5 by 155
Rated 5.0 out of 5.0 Great Customer Service
Upon Arrival I was met with a smiling face from behind the front desk. I cannot remember the young ladys name but while checking me in she offered me a bottle of water. After checking in and being told where to park, which just happened to be right in front of a side door by our room. I was getting our bags out of the car and getting my wifes walker, when the other front desk worker a very nice young man came out and helped my wife inside the building and took her right to the room he came back and asked if I needed help with the bags. I work at a major hotel chain and I wish all of our front desk personnel had that same attiude toward our guest. While our whole experience was great I will not forget the great customer service. Well Done!!!
January 26, 2015
Rated 5.0 out of 5.0 by Mamaharp Perfect hotel for cruise port
This hotel is only blocks from the Jacksonville cruise port. They also provide transportation to the port. It was a nice hotel to stay at before the cruise. The hotel staff even let us have a late checkout so we didn't have to be to the port early. Would suggest staying at this hotel.
January 20, 2015
Rated 4.0 out of 5.0 by knagle30 Great Choice for Pre-Cruise Stay
We stayed here one night prior to our cruise. The lobby and public rooms made a great first impression. However, the room was a little outdated seemed to need a thorough cleaning. The wall mounted thermostat did not control the AC/heat and when the unit was turned on, it blew out smelly, musty air. Not a huge deal, since we just turned the unit off. The beds were super comfy and had a ton of pillows. We slept well.
The free breakfast was standard fare: scrambled eggs, turkey sausage, pastries, bagels, and hot and cold cereals. They also had biscuits and gravy, which were quite good. We purchased the cruise parking package and felt that our car was safe during our trip. The shuttle to the port was on-time and we were very pleased at the service we received on both trips. Will most likely stay here again if we cruise out of Jacksonville.
January 20, 2015