Rated 5.0 out of 5.0 by tsk2909 Great Hotel
We were travelling a far distance and arrived early. They cleaned our room and had it ready for us before the 3pm check-in time. Staff was friendly. The room was comfortable and clean. The hotel is situated in a very convenient location with easy on and off access to I95 without the noise! We would stay again.
May 17, 2013
Rated 2.0 out of 5.0 by Lily33 Bad experience
the first room we were in was room 321. When I was going to take a shower first thing I noticed was the dirty ring in the bath tub. Then the Bath mat was wet and dirty, My husband took down stairs to show and get us a fresh one. after my shower when I was going to relax in the bed as i pulled back covers the sheets were very wrinkled and then i could tell they were dirty, On my pillow case there was blood and snot, Seriously. i was so grossed out. We called down to the Front desk to complain and have some one come up and look. She moved us across the hall. We had to pack up and move. She gave us a large room. Sheets were clean bed was not comfortable. The girls or women next door started out loud . They eventually calmed down. This room had a strange smell. Staleness or like a dirty vaccum cleaner smell. The Headboard had lots of dust on it.
I noticed the nightstand had something very sticky on it and the bathroom floor had lots of dust around the moulding. With all this said I feel this Hotel has an issued with cleaning. I have never stayed in a Holiday Inn Express with this problem. In the last year we have stayed at Holiday Inn Express atleast 7 times. In all we have spent over 30 nights this year in Hotels since my Mother is in a Nursing Home in Jacksonville. Maybe you need to hire a new cleaning staff. My family members often travel and we will not stay at this Hotel again.
May 13, 2013
Rated 5.0 out of 5.0 by ChrisG2013 Great Hotel, Good Location!
I have no complaints about this hotel. It was very comfortable, staff was friendly, and the room was comfortable. It was exactly what I would expect from a Holiday Inn Express hotel, a good value for the money. I travel a lot for business and I would definitely stay here again.
May 12, 2013
Rated 1.0 out of 5.0 by joe789 too noisy
a bus load of teenagers checked in,which wasnt a problem.the problem was adults that arrived with the teenagers had them practicecing gymnastics right in the front of the hotel at 11:30pm.
it was surprising that the hotel staff would allow this to go on for so long.we were not able to sleep at all,and were forced to immediately check out first thing in the morning.we dought if we will ever stay in another holiday inn express again!
April 27, 2013
Rated 5.0 out of 5.0 by Pam95 We would stay here again!!
Great hotel, big rooms and very comfortable for travel. You won't be disappointed.
April 23, 2013
Rated 5.0 out of 5.0 by Jumpmaster33 Nice atmosphere
We really enjoyed our stay here, we really felt safe the staff were very professional,and friendly. They didn't waste our time. The next morning, breakfast was good even though there were a lot of folks, the attendant keep the line file with food and the area clean
April 2, 2013
Rated 2.0 out of 5.0 by fdb123 Disappointed with HI Express
HVAC unit was very noisy and we couldn't use if we wanted to sleep.
Had to shut is off and room became very stuffy. Also it looks like HI Express is cutting back on, of all things, the soap. You've got to be kidding with the size of the bar of soap that you supply. To bad and sorry to say, we are regular customers, but will be looking for an alternative hotel for our next trip.
March 30, 2013
Rated 5.0 out of 5.0 by clabnk06 Helpful staff and comfy beds!
The front desk staff was wonderful in helping us locate medical care when we arrived at the hotel. We felt welcomed and safe, the rooms were clean and spacious. All the best of what we love about HIE.
March 22, 2013