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Rated 4.1 out of 5 by 110 reviewers.
Rated 3.0 out of 5.0 by lifting experience The hotel was nice enough and had all the usual Holiday Inn amenities, unfortunately the lift was broken down and we were on the top floor, which was a bit of a grind. There was no offer of help with luggage which would have gone some way to minimize the problem. March 9, 2013
Rated 4.0 out of 5.0 by exceeded expectations Very pleased with accomodations. Staff was helpful & courteous. Would recommend and return. March 8, 2013
Rated 2.0 out of 5.0 by Tired Property I stayed two nights starting 2/23/13 and chose this hotel because of price and location. It's one of those properties yet to be upgraded as far as redoing the rooms, and it shows. The HVAC failed to cool the room, even though it wasn't exactly warm outside. I mentioned to the front desk the next day, but the problem wasn't fixed by the next night. The batroom was horrible. Mildew on the floor, bad odor, that even their abundance of air freshener couldn't overcome. On the plus side, the staff was friendly, the breakfast good, although I agree with the other person on the juice choices. The place looks OK, and if you're looking for a cheap HI Express and don't mind a warm room and stinky bath, it's fine February 28, 2013
Rated 3.0 out of 5.0 by staff needs customer service training staff neeeds better training in customer service, breakfast needs a few more choices,, not everyone can eat eggs with cheese, juice selection came down to orange juice or water February 15, 2013
Rated 3.0 out of 5.0 by General manager is a liar The accommodations were acceptable. However, I dropped off a large package at the front desk to be picked up by UPS since they were delivering a package to me that day. I didn't think anything else about the package until my boss called me today(7 days later)to tell me the package hadn't arrived. I called the hotel at 12:15PM est and the clerk told me the box was still there. No apology was offered. I called and left a message for the general manager. She called me back to tell me the package wasn't there when she arrived this morning and it had been shipped. UPS states they did not pick up the package. Somebody is lying. At this point, my company is out $500 for a desktop computer that was sent in for repair. February 11, 2013
Rated 5.0 out of 5.0 by Excellent as always I am a regular guest at this property. Clean comfortable rooms, excellent breakfast and friendly staff. Its a great value and my choice when in Jacksonville. January 16, 2013
Rated 5.0 out of 5.0 by Best Service I've stayed in many Holiday Inn Express and i've had the best service at the one on Slisbury in Jacksonville, Florida. December 27, 2012
Rated 5.0 out of 5.0 by Excellent Stay I stay at this property quite frequently. The staff is always friendly and the breakfast is excellent. Rooms are good and the hotel has done several renovations, including new carpeting which is just being completed. December 8, 2012
Rated 1.0 out of 5.0 by Another Comfortable Stay I travel to Jacksonville often for work or to visit my two children who are working and going to school there. This is a great location right off Butler & 95. Always good service at the front desk and at breakfast. Quiet and Comfortable. November 25, 2012
Rated 1.0 out of 5.0 by too tired to explain!!!!!! Hello I am from Ohio and I traveled there over Veterans day weekend to see my sister who lives in jax beaches.I have stayed in this particular hotel no problemsUNTIL the night I arrived on November 10,2012.First the ladyworking the desk was rude and not helpful at all!!!!!! Our room's bathtub did not work at all!!!!!! We were told we could stay in room,andUSE SOMEONE ELSE'S BATHROOM WERE THE FRONT DESK LADIES EXACT WORDS TO ME!!!! I WAS WITH MY MOM AND SIS COULD NOT BELIEVE SHE SAID THAT TO US!!!!!!!!!!!!! WE OPTED TO STAY IN A SUITE,AFTER WE HAD TO GO GET NEW KEYS TO SUITE,CARRY ALL OUR STUFF OURSELVES ,NO HELP DID NOT SEND NO ONE TO ROOM TO CHECK OUR BATHTUB ROOM 216 TO BE EXZCT....... NIGHTMARE ON SALISBURY!!! DO NOT STAY HERE IT WAS BAD BAD BAD!!!! NOW I HAVE TO CALL MANAGEMENT AND GET MY MONEY BACK.... NO REFUND ON CASH PAY DO NOT PAY CASH TO GET CASH BACK!!!!!!IDIOTS November 12, 2012
Rated 4.0 out of 5.0 by Great Hotel, comfortable and spacious rooms! Overall this is an excellent hotel to stay at. The staff was helpful and check in was a breeze. We stayed three nights and the only negative was room service came by at 8:00am every morning. October 17, 2012
Rated 2.0 out of 5.0 by Good location, but poor service and room smelled like smoke I would visit again with upgrade of facilities and get the smoke smell out. October 15, 2012
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