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Rated 4.2 out of 5 by 134 reviewers.
Rated 2.0 out of 5.0 by Doesn't check preferences & not convenient to restaurants While Holiday Inn Express has been my first choice for business travels, I don't understand why no one EVER looks at my special requests. Why is it even an option if no one reads them? My requests are only that I prefer a room above the 1st floor. Also, this hotel is not convenient to restaurants. August 14, 2013
Rated 5.0 out of 5.0 by Very nice Thr room and lobby were very clean. Pool looked inviting (although we never got a chance to try it). The staff was great. Breakfast was good although they didn't have my favs; cheese omelette and bacon. The cinammon rolls were out of this world. And the gourmet coffee was incredible. I wish this coffe was a standard for other HEI's. August 12, 2013
Rated 4.0 out of 5.0 by Medical visit Close to surgery center, clean and comfortable, wheelchair provided, excellent breakfast choices, met expectations. August 11, 2013
Rated 4.0 out of 5.0 by Family of four-pleased I was overall very pleased with the hotel. The staff was very friendly, the property was clean. Our rooms were fully pre-paid online before hand-check in (and checkout) literally took 2 minutes, very easy. My family of 4 stayed for 3 days so I try to find hotels that offer breakfast, fridge, and microwave. Breakfast offered plenty of options-not just a dry continental breakfast, although I wish there were more fruit options. Our room was right next to the elevator, but noise was never a problem. We even had the room that has the adjoining room, but never heard our neighbors. Nice pool area. My only issue, and it was not a big deal, is that the room was a bit smaller than I had hoped, but we were gone during the days anyway. We stayed in a regular room with two double beds. Close to highway. Would definitely book again. August 3, 2013
Rated 5.0 out of 5.0 by Excellent service The hotel was very comfortable and the staff was especially helpful. Checked us in early, addressed a TV picture and then when we left a personal pillow in the room arranged to have it shipped back. July 30, 2013
Rated 5.0 out of 5.0 by Great location I always enjoy staying at Holiday Inn Express locations. The staff at this location was very helpful & friendly. I was only here for 1 night, but I thoroughly enjoyed my stay. Its location makes it very easy to get on & off of I-95. July 23, 2013
Rated 5.0 out of 5.0 by NICE and CLEAN Hotel was nice and clean and I would definitely stay here again. The receptionist was super nice and helpful and we received a neat little gift for being a gold card elite member! July 18, 2013
Rated 5.0 out of 5.0 by Great Service This was my first stay here and it was very comfortable. Staff and service was top notch thank you. The pillows were great!!! Thanks for an enjoyable stay. Highly recommend!!! July 17, 2013
Rated 4.0 out of 5.0 by Excellent Location The location was great for us to look at different areas for a condo to purchase. The hotel is a little worn but still comfortable. The road in is easy to find but the road out can be confusing. July 15, 2013
Rated 4.0 out of 5.0 by Comfortable rooms and excellent service I stayed at the Holiday Inn Express in Jacksonville, Florida because we attended a relative wedding. The rooms was nice and clean. The beds are so comfortable! I commend the staff because they were so good to us during our stay. I felt they went beyond the call of duty. Excellent Hotel!!! I applaud your staff there. Thanks for an excellent weekend stay.... June 25, 2013
Rated 5.0 out of 5.0 by Elevator It would have been more efficient to have two(2) elevators available for guests. The HIE in Orange City has 2, but 5 floors. Your HIE offered much more amenities than Orange City at a lower price!! June 21, 2013
Rated 5.0 out of 5.0 by Wondeful experience This was my first visit at this Holiday Inn Express and I truly enjoyed my stay everyday. Front desk gives a very warm and welcome greeting as well as very professional. lobby gives an impression of a very clean hotel and it is true, rooms very nice and comfortable, housekeeping is top notch and enjoyed the delicious breakfast bar. Swimming pool very nice and clean ,water was wonderful. I will most certainly be returning. June 16, 2013
Rated 4.0 out of 5.0 by Clean and comfortalbe I have been traveling to the Jacksonville area weekly on business. I chose to stay at the hotel after a below average experience with a near by competitor and I'm glad I did! The rooms are a good size, with a fridge, microwave. Comfortable beds, and it was clean. Breakfast is plentiful, and the cinnamon rolls are yummy. The staff is very nice and helpful. I had no complaints (stayed 2 nights per week for the past month) - and will be giving it a thumbs up to co workers traveling to the areas. May 26, 2013
Rated 5.0 out of 5.0 by Satisfied Custmer I am always happy when I need to make a reservation at this facility for I know that we will have a great time. I was exceptionally thrilled as always when I had requested additional face clothes in our room and they were there. Don't find that happening in every hotel. May 25, 2013
Rated 5.0 out of 5.0 by Great Hotel We were travelling a far distance and arrived early. They cleaned our room and had it ready for us before the 3pm check-in time. Staff was friendly. The room was comfortable and clean. The hotel is situated in a very convenient location with easy on and off access to I95 without the noise! We would stay again. May 17, 2013
Rated 2.0 out of 5.0 by Bad experience the first room we were in was room 321. When I was going to take a shower first thing I noticed was the dirty ring in the bath tub. Then the Bath mat was wet and dirty, My husband took down stairs to show and get us a fresh one. after my shower when I was going to relax in the bed as i pulled back covers the sheets were very wrinkled and then i could tell they were dirty, On my pillow case there was blood and snot, Seriously. i was so grossed out. We called down to the Front desk to complain and have some one come up and look. She moved us across the hall. We had to pack up and move. She gave us a large room. Sheets were clean bed was not comfortable. The girls or women next door started out loud . They eventually calmed down. This room had a strange smell. Staleness or like a dirty vaccum cleaner smell. The Headboard had lots of dust on it. I noticed the nightstand had something very sticky on it and the bathroom floor had lots of dust around the moulding. With all this said I feel this Hotel has an issued with cleaning. I have never stayed in a Holiday Inn Express with this problem. In the last year we have stayed at Holiday Inn Express atleast 7 times. In all we have spent over 30 nights this year in Hotels since my Mother is in a Nursing Home in Jacksonville. Maybe you need to hire a new cleaning staff. My family members often travel and we will not stay at this Hotel again. Thank You L Scroggins May 13, 2013
Rated 5.0 out of 5.0 by Great Hotel, Good Location! I have no complaints about this hotel. It was very comfortable, staff was friendly, and the room was comfortable. It was exactly what I would expect from a Holiday Inn Express hotel, a good value for the money. I travel a lot for business and I would definitely stay here again. May 12, 2013
Rated 1.0 out of 5.0 by too noisy a bus load of teenagers checked in,which wasnt a problem.the problem was adults that arrived with the teenagers had them practicecing gymnastics right in the front of the hotel at 11:30pm. it was surprising that the hotel staff would allow this to go on for so long.we were not able to sleep at all,and were forced to immediately check out first thing in the morning.we dought if we will ever stay in another holiday inn express again! April 27, 2013
Rated 5.0 out of 5.0 by We would stay here again!! Great hotel, big rooms and very comfortable for travel. You won't be disappointed. April 23, 2013
Rated 5.0 out of 5.0 by Nice atmosphere We really enjoyed our stay here, we really felt safe the staff were very professional,and friendly. They didn't waste our time. The next morning, breakfast was good even though there were a lot of folks, the attendant keep the line file with food and the area clean April 2, 2013
Rated 2.0 out of 5.0 by Disappointed with HI Express HVAC unit was very noisy and we couldn't use if we wanted to sleep. Had to shut is off and room became very stuffy. Also it looks like HI Express is cutting back on, of all things, the soap. You've got to be kidding with the size of the bar of soap that you supply. To bad and sorry to say, we are regular customers, but will be looking for an alternative hotel for our next trip. March 30, 2013
Rated 5.0 out of 5.0 by Helpful staff and comfy beds! The front desk staff was wonderful in helping us locate medical care when we arrived at the hotel. We felt welcomed and safe, the rooms were clean and spacious. All the best of what we love about HIE. March 22, 2013
Rated 3.0 out of 5.0 by NO WAKEUP CALL We were scheduled to be at hospital for surgery at 5:30 AM. I left a wakeup call for 4 AM for Room 413. The operator said "NO PROBLEM". At 4:30 I luckily woke up and we rushed to make it. I called desk to complain and she said they wrote it down as Room 213 instead of 413. She said she was sorry. I asked if she thought the surgeon would accept that? March 21, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The rooms were large and we could relax, plus it had a little kitchenette too. We loved it. Everyone was really nice and helpful. I would stay again if I have the opinion. March 14, 2013
Rated 3.0 out of 5.0 by lifting experience The hotel was nice enough and had all the usual Holiday Inn amenities, unfortunately the lift was broken down and we were on the top floor, which was a bit of a grind. There was no offer of help with luggage which would have gone some way to minimize the problem. March 9, 2013
Rated 4.0 out of 5.0 by exceeded expectations Very pleased with accomodations. Staff was helpful & courteous. Would recommend and return. March 8, 2013
Rated 2.0 out of 5.0 by Tired Property I stayed two nights starting 2/23/13 and chose this hotel because of price and location. It's one of those properties yet to be upgraded as far as redoing the rooms, and it shows. The HVAC failed to cool the room, even though it wasn't exactly warm outside. I mentioned to the front desk the next day, but the problem wasn't fixed by the next night. The batroom was horrible. Mildew on the floor, bad odor, that even their abundance of air freshener couldn't overcome. On the plus side, the staff was friendly, the breakfast good, although I agree with the other person on the juice choices. The place looks OK, and if you're looking for a cheap HI Express and don't mind a warm room and stinky bath, it's fine February 28, 2013
Rated 3.0 out of 5.0 by staff needs customer service training staff neeeds better training in customer service, breakfast needs a few more choices,, not everyone can eat eggs with cheese, juice selection came down to orange juice or water February 15, 2013
Rated 3.0 out of 5.0 by General manager is a liar The accommodations were acceptable. However, I dropped off a large package at the front desk to be picked up by UPS since they were delivering a package to me that day. I didn't think anything else about the package until my boss called me today(7 days later)to tell me the package hadn't arrived. I called the hotel at 12:15PM est and the clerk told me the box was still there. No apology was offered. I called and left a message for the general manager. She called me back to tell me the package wasn't there when she arrived this morning and it had been shipped. UPS states they did not pick up the package. Somebody is lying. At this point, my company is out $500 for a desktop computer that was sent in for repair. February 11, 2013
Rated 5.0 out of 5.0 by Excellent as always I am a regular guest at this property. Clean comfortable rooms, excellent breakfast and friendly staff. Its a great value and my choice when in Jacksonville. January 16, 2013
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