Rated 4.5 out of 5 by 68
Rated 5.0 out of 5.0 by SanFranDude Terrific hotel
After a few unpleasant experiences with other IHG properties, this hotel came as an unexpected pleasant surprise. When I arrived, the arrival form was already stamped with red ink "Platinum Upgrade"; I was also offered a choice of a welcome gift (water and snacks) or points (First time ever was I offered the welcome points at an IHG hotel!!!). Hotel appears very clean, new and well cared for. No bad smells, the room is fantastic; definitely better than your average Holiday Inn.
Location is also convenient to shopping, best grocery stores, beaches, University of N. Fla., most major highways. Sidewalks are existing as well, great neighborhood for a quiet walk.
I wish all of my hotels were as good as this one. Thanks!
January 25, 2014
Rated 5.0 out of 5.0 by pojoe meal
one problem the chef and the way he treats his help and the help trying to be a good hoss to it customer and help them out even those the custmers pay for the meal
January 20, 2014
Rated 2.0 out of 5.0 by Trace0731 Trip at Christmas
The hotel itself was very nice but the staff was not so nice. There was no recognition for being a rewards member and the internet speed was lacking.
January 6, 2014
Rated 5.0 out of 5.0 by NCrun EXCELLENT VALUE AND GREAT STAY
Great staff at desk changed our room without us asking at check in since a large wedding party would have been next to us. Staff was very friendly and helpful. Very good value. Room was clean and had everything you need.
January 1, 2014
Rated 5.0 out of 5.0 by Bunkie103 Another Great Stay!
When driving south we make this hotel our stop for the night for a reason......it's fantastic. The rooms look like you are the first guest to ever stay there. The front desk staff is warm and welcoming and always ready to grant a special request.
Love the location with several restaurants and a Publix just on the other side of the highway.
We always find prices reasonable too.
December 31, 2013
Rated 2.0 out of 5.0 by jessjepp Platinum? Don't bother.
I normally don't complain about things (in fact, this is my first review), but something has to be said about this hotel. As a Platinum Elite member, I was happy to be greeted warmly by the front desk clerk and awarded a premium parking space and a snack + bottle of water. I stayed overnight comfortably without any troubles. However, the next morning (about 8am) I walked up to the front desk and requested a late checkout -- 2pm, which is reasonable at all other properties, ESPECIALLY since I am a Platinum member and ESPECIALLY since room availability was not an issue during this stay. I get back from work around 11am and attempt to take a nap. Housekeeping knocks on my door at 11:30 and I open it and tell them I've been approved for a 2pm checkout. About 15 minutes later, my room phone rings and I answer it -- whoever was on the other line hangs up. Another 20 minutes goes by and it rings again. This time it's the housekeeping manager asking me when I'm checking out. I told her that I spoke with the front desk and a member of her staff already and that I'm leaving at 2pm. Around 1pm, I get another knock on my door. It's a different housekeeper and I tell her AS WELL that I'm checking out at 2pm. Ten minutes later I hear a housekeeper and a man talking outside my room.... then the man OPENS UP MY DOOR WITHOUT KNOCKING. My bathroom door was open and I was just getting out of the shower, and I scream at him to get out. Frustrated and tired, I went downstairs and told the front desk they had communication issues (explained exactly what I've written here) and although apologetic, the clerk just said "Well I told them you were checking out at 2..." .... I'm not sure where the communication error occurred on their end but I have NEVER in my life had to worry about privacy issues and staff walking in unannounced. Despite the lack of competence among the housekeeping staff, the room was very clean and comfortable.
December 23, 2013
Rated 5.0 out of 5.0 by Hello123hello Excelant Staff
The staff at this location is excellent! Every request I had they met with professionalism and a smile. I will recommend this location not only to friends and family but others coworkers. I would recommend 1 item and that would be to fix the credit card machine at the bar. It's a little inconvenient but again the staff makes up for it.
December 16, 2013
Rated 4.0 out of 5.0 by HowmanytimesdoIhavetodoth Great service
I don't remember the young man's name (he had dreadlocks), but the guy who was working the desk was incredibly kind and professional, so much so that I felt compelled to write this review. Pay that man!
December 2, 2013
Rated 5.0 out of 5.0 by Kaminow NOT your parents Holiday Inn
During a recent last minute trip to Fort Myers, FL my "usual" hotel brand (a Platinum rewards member) was sold out so I ended up at a Holiday Inn. Wow was I pleasantly surprised when I walked into the lobby. It was modern, clean and a wonderful staff greeting me. The stay was so nice I decided to reserve a room at the Holiday Inn in Jacksonville. Once again I was blown away by the staff (Antonio and Valerie at the desk) and overall value. Even the breakfast quality and selection far exceeded what I have become accustomed to at my "other" hotel. My only regret is that I can not transfer my earned points to the IHG Rewards program. I will certainly be choosing Holiday Inn's for my business and personal future travel plans.
NOTE: Do not attempt to follow Google Maps for directions onto the property. It will have you driving in circles. The entrance is actually just East of 295.....NOT West.
November 26, 2013
Rated 5.0 out of 5.0 by TerryIL Second Stay in Week
We stayed here on return portion of trip to South Florida. Clean, new hotel conveniently located off 295 and 95 just South of Jacksonville. Extremely friendly, professional and helpful staff at front desk, restaurant, bar, etc. Easy access off BayMeadows. Easy to locate nearby supermarket with staff help. Would obviously stay there again. Great value for price.
October 25, 2013
Rated 5.0 out of 5.0 by Paley Service, food, beverage
Although you have a great staff, there are not enough people working between 5-9PM.
People have to wait too long for service and you are loosing money because people leave frustrated.
The desk person and bar person cannot handle everything they are asked to do well.
Food is good, but the menu never changes. Also specials run for days at a time before they are changed.
October 24, 2013
Rated 5.0 out of 5.0 by JupiterMom Overall experience
THe Staff was very welcoming and friendly. The hotel and room was very clean and comfortable. The overall experiance I was very satified with my stay and would definately stay again.
October 23, 2013
Rated 4.0 out of 5.0 by ProfessorF Nice Hotel
A nice place to stay....clean...comfortable bed. The clerk (Michele) at the front desk was excellent.
The room was noisy though. I stayed on the fifth floor which was was fine but the room was on the expressway side. Cars and trucks going by all night...hard to sleep.
No food to speak of and no coffee of any value at all in the AM.
Oh and one last thing....the hotel is very difficult to find. No signs or helpful hints. Good luck with that.
October 19, 2013
Rated 5.0 out of 5.0 by msh0405 Possibly the best in Florida
I stay at this Holiday Inn every other month for 2 weeks while here on business, and I am NEVER disappointed. It is like my home away from home. It is always clean, inviting and restful when I'm here. The staff are so helpful and friendly, and I enjoy coming back every time I'm here.
If you are coming through or to Jacksonville, I HIGHLY recommend this hotel. The neighborhood is beautiful and quiet and safe to walk to the nearby park. There are also lots of nearby malls and restaurants with easy access to the freeway.
So come on in - its a great place to be!
October 11, 2013
Rated 4.0 out of 5.0 by fk3509 Food
I'm a Platinum Elite member, What happened to the free breakfast. There was nothing special about what they served. There are several Holiday Inn's in the area. I've stayed at all of them at a lower rate and they all have the same breakfast offering and it is free.
October 7, 2013
Rated 5.0 out of 5.0 by crossfit69 Nice hotel for price
NIce hotel for price. Front desk staff friendly and room very comfortable
September 25, 2013
Rated 4.0 out of 5.0 by Grand70 New Grandson
Beds were surprisingly very comfortable and made for a good night's sleep after a long day. Location was ideal for our visit in Jax. Fortunately, we were able to get a room away from the elevator, not facing the highway and on the top floor, otherwise may have been somewhat noisy due to the close proximity to the highway. Pleasant staff.
September 16, 2013
Rated 5.0 out of 5.0 by James238 clean room and excellent customer service
clean rooms and comfortable bed. i like the location not far from Jacksonville beach.
September 13, 2013
Rated 5.0 out of 5.0 by Busytee50 Great accommodations great value
We were on a college campus tour and not only were the accommodations way beyond our expectations but the service and hospitality were over and above the norm. They even gave us vouchers for the breakfast buffet...not part of the reservation package. Our room was clean and spacious, beds very comfortable!
Highly recommend this hotel. Check in staff awesome.
September 8, 2013
Rated 5.0 out of 5.0 by GranE excellent accommodations
people at front desk and housekeeping very friendly and service oriented. Will add to list of most likely to stay.
August 31, 2013
Rated 5.0 out of 5.0 by jenc1024 GREAT stay--would come again.
This hotel was beautiful and spotless. My room was very clean and comfortable. I stayed one night while I was in town looking around and considering a move to Jacksonville. The front staff was friendly, and I felt very safe in this tucked away location. There are plenty of shopping and restaurants nearby--it is in a very convenient location right off of I-295. I did not use the bar/restaurant area, so I cannot comment on those. I would definitely stay here again.
August 28, 2013
Rated 5.0 out of 5.0 by Beachnbumm Nice 3 days.
Nice quiet , great people and location . great buffet for breakfast,
August 27, 2013
Rated 5.0 out of 5.0 by Momroadwarrier Quiet and clean!
We stay here when we visit our kids at UNF. While it is hard to find, the HI is very clean and quiet, and the desk staff are quick and friendly.
August 25, 2013
Rated 5.0 out of 5.0 by Gamby Guest evaluation
This is my second stay here and I enjoyed our stay.
The staff are exceptional , they really made us feel welcome.
Our room was clean and had no odors . I'm chemically sensitive and really enjoyed the odor free air.
The only complaints are the entry door sticks and had to slam hard to close it;
The other is the shower door which I had to lift up hard to open and close.
I consider these minor things that just needed someone to bring it to the attention of maintenance dept.
August 24, 2013
Rated 5.0 out of 5.0 by pojoe general
the bed is a little high for us older people and a little hard the morning meal is the best I rate it a 5 star meal over all it is a real good place to stay I rate it a 4.5 not because of service which is a 5 star rate ,but because of beds and some people will love them but I am old and the bones hurt some time if the bed is to hard and I have to jump to get on bed
August 19, 2013
Rated 5.0 out of 5.0 by Theeking It is one of the best holiday inn ever
I stayed in this locacation 2 times the last 2 month for 7 days total and I had the best excperisnce ever from the second I walked in to the last second I walked out , my wife and I with my 2 kids stayed for 7 days , from the front desk to the room service to the lounge and the restaurant there is only 3 worlds to discribe
friendly profitional helpfull
Thank u for everything we felt like home
August 11, 2013
Rated 5.0 out of 5.0 by grannyc1953 comfortable bed, very clean, excellent personnel
When I arrived, I was instantly greeted by courteous staff. The rooms were great; very comfortable, clean and I found the hotel to be well kept. The restaurant was excellent as well. The pool and spa very exceptional and very relaxing. I was even given a map to my destination. I will stay there again when I visit Jacksonville!
August 7, 2013
Rated 5.0 out of 5.0 by Karen1956 Comfortable bed
This hotel was very hard to find even with GPS service. Clerk at front desk was very helpful with directions. Had a lot of interstate noise even with all drapes closed and took a while to get to sleep. All the workers were very friendly and helpful.
August 3, 2013
Rated 4.0 out of 5.0 by Wyatt7 Odd location
Stayed at this hotel July 2013. First thing I found very odd is that the hotel is placed in a residential area, there is absolutely no food areas (or anything else) within walking distance. Food & shopping is a short drive away. However, hotel is in a safe location due to the fact that there is nothing around it except for apartment buildings & car dealership.
Hot tub did not work and that was disappointing. There was no pool towels available, even after I called from the room to see it they were available or if I needed to take one from my room. Told yes by front desk that pool towels were available by the pool, but there were no towels and there were only two of us using the pool.
Over all, hotel is average. It was clean and the staff friendly but that is all that it has going for it.
August 1, 2013
Rated 1.0 out of 5.0 by krag80 Condom under bed
I stayed here with my family and kids and there was a used condom under the bed. Told the front desk and they could not care less. I do not think anything extra needs to be stated. Utterly disgusting. Holiday Inn should be ashamed of themselves.
July 29, 2013