Rated 3.8 out of 5 by 366
Rated 5.0 out of 5.0 by TravelPenguin Great Service
Bad weather and cancelled flights and I arrived late, and the hotel was oversold. A time when really good customer service makes or breaks it and the Crown Plaza provided great customer service. For the first night they moved me to another (larger, newer, nicer) hotel, and for the second night I was back at the Crown Plaza. The front desk staff went above and beyond the call of duty to be accommodating. This is an older hotel, being renovated and updated nicely. If the conference is back at this hotel next year, I will go back.
February 17, 2014
Rated 5.0 out of 5.0 by SilverEagle Crowne Plaza Jacksonville
This is a great hotel! The room I was given had a beautiful view of the Jacksonville skyline over the river. The rooms are large and very clean. The on-site restaurant is reasonably priced and had great food. The only minor surprise I had was the tiny bathroom-it had no counter space other than the top of the toilet tank and a 3" wide glass shelf over the toilet. The tub looked like it came from a salvage yard with very large pieces of porcelain peeled off and very corroded plumbing fittings. The sliding glass shower door opened from the back end of the tub, so you had to be in the tub to turn on the water which immediately comes out of the shower head. Even with that, I would very much recommend this hotel and will stay there again when in town!
February 11, 2014
Rated 5.0 out of 5.0 by KurtisL Excellent Customer Service
Everyone was extremely helpful and friendly from the time I arrived at the front door to the time I checked out. The doorman was very helpful. The front desk staff was efficient on checkin, friendly and helpful with my questions. The restaurant staff was also friendly and helpful. Everyone seemed to be cheery and in a great mood.
I don't normally write reviews, but everyone that I met on the staff at this hotel was interested in ensuring i had a great experience. I will definitely stay here again!
The bed was also extremely comfortable. I travel quite a bit, and I had a better night sleep here, than I have had on the road in a long time.
February 10, 2014
Rated 1.0 out of 5.0 by Pharitz Very old and tired and no ambience
This was such a disappointment when I arrived was upgraded to suite that was so old and no renovation. Just felt dirty and no running water from 11pm til almost 5am. Would not recommend this to anyone and I am an IHG platinum ambassador and this was just horrible. Staff was nice but not much they could do. Would have loved to ask for a refund or ask IHG why they allow this hotel in the collection.
February 9, 2014
Rated 1.0 out of 5.0 Worst Stay experience ever!!!!!!
Already discussed with the GM the issue with the Security employee who ruined our stay!
February 7, 2014
Rated 3.0 out of 5.0 by Sinder61 Confortable bed...noisy location
We enjoyed our stay next to the river. We were somewhat disappointed with the accommodations. The room was like any other hotel and not what we have always gotten from Crowne Plaza properties. The bathroom was very small and on our first day was a little dirty. But... all of the staff were excellent. The food service was reasonably priced and good. We would likely stay again as we heard they were remodeling already on several floors above. Good decision. All in all we did have a very enjoyable stay.
January 30, 2014
Rated 2.0 out of 5.0 by jj500 Average Service, highway noise
The location of the hotel which is too close to a highway, made the room not suitable for a good sleep. The room was on the 5th floor, but close to the highway. Although a member of their Priority Club, was not treated so well. As I learned the next day my coworkers also members like me received vouchers for free breakfast.
January 17, 2014
Rated 5.0 out of 5.0 by clean room a must Excellence
The room accommodations were great. The staff was extremely helpful and informative more especially about the conference I attended while I was in town. They even recommended some very good restaurants in the local area.
January 17, 2014
Rated 5.0 out of 5.0 by DeployedArmyMom Perfect Location
We made Jaxville our weekend getaway and the Crowne Plaza on the river was the perfect location. Walking distance to Jacksonville Landing and other nightlife and restaurants. Ruths Chris is conveniently located in the lobby along with a Starbucks and hotel restaurant/bar. The valet called us a taxi when needed and the total atmosphere was relaxing & friendly. We had a room overlooking the river and enjoyed the view along with the serenity of the water.Will definitely stay here again the next time we're in town.
January 15, 2014
Rated 4.0 out of 5.0 by Golden Girl Enjoyable Stay and Comfortable bed
The staff was very courteous and helpful. They acknowledge you for being a returning customer.
The beds are wonderful!
Visted friend who also stayed but stayed in a junior suite. The sofa was too soft and low for someone who has trouble with knees. :)
January 15, 2014
Rated 4.0 out of 5.0 by PAS79 Staff Great
My husband kept stating how much the staff throughout the hotel was very nice and prompt.
January 10, 2014
Rated 5.0 out of 5.0 by Bill.Sicily The Best Hotel Staff Experience Ever
This hotel is aging a bit and could use a facelift. However between the location and most accommodating staff I have ever experienced the hotel is a good pick. I stayed here from 28 Dec through New Years Day on the 1st of Jan. My daughter was married New Years Eve at a venue very near the hotel. One of the front desk Managers Latoya and front desk clerks, Bridgette helped over and above the call of duty to make my experience most memorable. Thank you Latoya and Bridgette and thank you Holiday Inn for hiring such wonderful Staff. Regarding the hotel itself, beds very very comfortable, noise level a bit loud because of the proximity to the Main street bridge (you can hear the traffic). clean, excellent location right on the St Johns with the river taxi that can be taken to the Landing on the water on the other side of the river. Ruth Chris restaurant right off the lobby, small little bar. Very good breakfast, though a little pricey 15$ still excellent choice of food. Overall very good stay for four nights. Recognition for IHG Rewards Membership was good.
January 9, 2014
Rated 4.0 out of 5.0 by Jaxattax Thanks Jeremy!!
We had booked a room with a river view for New Year's Eve 2013. The front desk staff said hotel was overbooked, and while we could get a room, it looked like the river view was going to be impossible. Long story short: We spoke to Jeremy, the manager, and he got us a great room with a wonderful view. We will be back.
January 8, 2014
Rated 3.0 out of 5.0 by LinTampa Nice hotel but had cleanliness issues
This is a nice hotel with tempurpedic beds in the room. The bath was small but nicely designed. I found a hair on the edge of the tub and a toenail on the carpet near the bed. We did not cut our nails while staying there. Both these issues creeped me out. You trust that the rooms are clean but this one must have been done in a hurry. We were also located next to the elevator, which I forgot say I didn't want, and the elevator noise was bothersome in the middle of the night.
January 6, 2014
Rated 5.0 out of 5.0 by nokiddn71 WOULD RECOMMEND
My experience at this hotel was wonderful...besides the HIGH price for a can of Coke and an "old" smell when I first walked into my VERY nice room, I have nothing to complain about. This will be my hotel whenever I'm in Jacksonville.
January 6, 2014
Rated 5.0 out of 5.0 by Happy2014 Great Service
From check-in to check-out, our service was superb.
January 6, 2014
Rated 5.0 out of 5.0 by WCS68 Great Hotel!
I have stayed at this hotel many times and it is great. The rooms are clean and very comfortable. The breakfast buffet is terrific. The location of this hotel is also a plus. The river view from our balcony was perfect. I will definitely stay at this hotel again.
January 5, 2014
Rated 3.0 out of 5.0 by Kayah Bathroom not clean, dusty under bed, and curtains need a wash!
I have stayed in several Crown Plaza's but this was definitely a disappointment : in the bathroom there was hair on the floor and the bathtub still had soap from the previous guest - disgusting! Dust under the beds proved that no vacuuming had been done in quite a while and the curtains needed to be washed as well - dusty as we opened them. The view was spectacular and the staff very friendly and helpful.
January 2, 2014
Rated 5.0 out of 5.0 by Angie1981 love the location and hotel
we loved the location, price and food. The restaurant next door has great food and band.
January 1, 2014
Rated 4.0 out of 5.0 by TCA1994 Overall great, but a few little things ...
The room provided to me was clean, quiet, and provided a wonderful view along with a balcony that looked across the river and downtown. This facility has easy access to and from I-95, and this location is suitable to walk outside. A few little things that were annoying caught my attention. First, the stationary section of the sliding-glass door was not flush with the floor—the gap was at least one half inch. This item was remedied with a call to maintenance and aluminum foil tape. Second, drinking water in the room comes from the bathroom sink or from bottled water for two dollars from a vending machine at the other end of the building. Three attempts were required to obtain a bottle of water. The vending machine did not accept cash; so, I went back to the room for my credit card. The machine processed my credit card, but the machine did not dispense. Finally, a call to the front desk, my credit card company, and a trip to the bar on the first floor provided the water. The last nuisance was the ten-dollar charge per night for parking—this sends me a message as a gimmick. If a hotel guest must pay for parking, do the restaurant guests at the Ruth Chris Steak House pay for parking too?
January 1, 2014
Rated 4.0 out of 5.0 by music doll All-American Grille-poor service
We had two very sad experiences with this restaurant's staff. Neither time were we shown to a table; the first time the staff member pointed to the tables and described where we should sit and the second time the staff member never even came out from behind the counter to direct us.
The first time we did not receive any menus and the staff stood at the service area chatting and then served other guests while we waited for a menu. We finally stood up and walked out after voicing our displeasure.
The second time, after the girl behind the counter indicated where we were to sit we were served by a staff member in an adequate way.
We would never eat at this restaurant again if we have the chance to visit the Crown Plaza again.
December 28, 2013
Rated 5.0 out of 5.0 by AlQahtani Great location
The hotel was very cool in his location in the cleanliness and the stay were very enjoyable.
December 28, 2013
Rated 5.0 out of 5.0 by joebu JAX
Mel at the front desk was great I've been traveling for 15 years and she by far is one of the best very helpful and fun made checking in something to look forward to.
December 27, 2013
Rated 2.0 out of 5.0 by visitor58 Rooms were small, too much noise and uncomfortable
The bathroom was not very clean and there were cracks in the bathtub. Too much noise, we could hear the guy next to our room singing in the morning. Our room was close to the Elevator and you could hear people coming and going. Staff were friendly and helpful. Location and view is nice.
December 23, 2013
Rated 5.0 out of 5.0 by Bighorn08 Great Weekend for me and GF
I booked a room on riverfront about 2 weeks in advance. My GF was arriving to JAX and I wanted to give her memorable weekend. First off, the staff were wonderful. Anytime we saw them in passing they were very eager to say hello and ask how we were doing. The room was comfortable, but the only thing lacking was a fridge. My GF had brought perishable stuff with her and we had to keep it in a bag of ice the two nights. Ruth's Chris Steakhouse in the hotel was very good. We had a great time, and I will definitely consider this first before I go anywhere else in JAX.
December 18, 2013
Rated 5.0 out of 5.0 by Robin6613 Sleeping experience
The elevators were adjacent to our room. They are very loud and it was difficult to sleep from the noise of them CONSTANTLY going up and down all night.
December 17, 2013
Rated 5.0 out of 5.0 mini suite
My husband and I enjoyed every minute of our stay at Crown, we had a river front view and ordered room service, they lady who delivered our breakfast was so so nice and wecoming. We enjoyed our stay, we even stayed and extra night because we just was so at home and loved it... which has not been our first time here, just our first time in a suite the front desk at check-in was very nice also. We never left the room,even though we know about the Landings and all the other spots to enjoy ourselves!
December 16, 2013
Rated 4.0 out of 5.0 by MrMArkSH Aging gracefully
Property is aging some, but still very nice. Steakhouse is a big plus. No refrigerator in the room a minus.
December 13, 2013
Rated 2.0 out of 5.0 by KB67 I expect more from a Crowne Plaza
The property while situated in a convenient location which provides easy access to downtown and the I-95/I-10 interchange is showing its age and desperately is in need of remodeling. I have stayed at this property a number of times before, including many years ago when it was a different brand, and I can attest that nothing has changed other than the signage and the staff uniforms.
The rooms and bathrooms could easily be mistaken for a budget price hotel. The common areas as well as the case goods in the rooms are worn and there is an faint sense of mildew or mold in both the guest room hallways as you exit your room or step off the elevator and on the lower level entrance from the garage, as well in the garage.
The staff is pleasant and aims to please although they are not exactly knowledgeable of the area. The best thing going for the hotel is its location on the river if you are lucky enough to have a room with a river view.
If the price is right, I would stay here again, but again, I would be comparing it to 2 to 3 star hotels as opposed to 3 to 4 star hotels. IHG has spent a lot of money improving it's other brands, its rather sad if they are letting Crowne Plaza wither in neglect.
December 12, 2013
Rated 2.0 out of 5.0 by Jeff0427 Check in was a nightmare
After having called in advance to the night auditor,, and telling her I was going to be very late, she still did not have my registration ready. She could not check me in or make my keys. Keys and registration should have been ready. Extremely aggravating.
December 12, 2013