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Rated 4.6 out of 5 by 61 reviewers.
Rated 4.0 out of 5.0 by Convenient to Mayo Clinic I needed to take my mother to the Mayo Clinic , Jacksonville for some tests and wanted a nice room for my father and I to stay that was close. This location was the perfect place. August 25, 2014
Rated 5.0 out of 5.0 by excellent help when needed helpful in getting or advising help in my wife emergency situation. August 24, 2014
Rated 4.0 out of 5.0 by comfortable bed, quiet, convenient to Mayo Clinic Hotel was easy to access off of fast four lane roads and was only 5 minutes from Mayo Clinic. They offered shuttle service to Mayo but we drove for morning appointments. The beds were very comfortable, the room clean, the free breakfast adequate. Close to Atlantic Beach. Had a good supper at Marlin Moon Grille and a terrific lunch of lobster roll at A La Carte, both within 10 minutes of hotel. The indoor/outdoor pool was nice but the hot tub wasn't hot. Will definitely stay again for Mayo Clinic appointments. August 23, 2014
Rated 5.0 out of 5.0 by BEST hotel when you are at any of the medical systems. very safe and acces everything is always great. staff, cleanliness,safety. ease of location for restaurants, medical facilities,shopping, the beach. this has been my go to hotel for the last 5 years. I have never been disappointed. August 22, 2014
Rated 5.0 out of 5.0 by good stay Was a great location by Mayo Clinic and a very easy 3 mile drive to get to Mayo. Rooms were clean. Beds were comfortable and staff was helpful and friendly. Breakfast had multiple choices. I would stay at this hotel again. August 18, 2014
Rated 5.0 out of 5.0 by visit Great place to stay. clean room, good rates, friendly service good breakfast Good discount for Mayo Clinic patients August 17, 2014
Rated 3.0 out of 5.0 by noises all during night unidentified LOUD noises ALL night which resulted in VERY LITTLE sleep for me and or my daughter. next morning we asked if personnel were moving large furniture, moving large equipment, or working on roof during the night. the answer was that there was nothing happening of that sort happening. We could not understand what the noise was but it was very loud and disturbing. My daughter is a patient at the Mayo Clinic and it is very important that she gets plenty of rest. We have been satisfied with our other stays at your Inn this Summer, but after this last visit, we may consider making reservations elsewhere, for our upcoming visit this week. August 17, 2014
Rated 5.0 out of 5.0 by Great area in Southside Jax Spent a few days here while undergoing some medical testing at Mayo Clinic. The hotel is located just a few minutes from Mayo in a new residential area, with grocery store just a short walk away. A short drive away is another mall with the major chain department stores. Also close enough to Ponte Vedra and Jacksonville beach. The staff was great and the breakfast most satisfying. I will stay here again on future visits to Mayo or Jacksonville. August 15, 2014
Rated 3.0 out of 5.0 by IF YOUR HANDICAPPED DON'T STAY HERE ! I had traveled to the area for medical care and chose to stay here because of the Mayo Clinic Patient rate. This is an older hotel in need of improvement. With mis-matched furniture in the lobby to the pool area that isn't ADA compliant. Housekeeping is short-staffed and was trash in hallways in the evening because they were still cleaning rooms. Even after waiting four hours for a room to be cleaned there was still no linens in the room. The breakfast area was not fully stocked and the only helpful staff person was the front desk agent by the name of Samuel who tried his best to speed things along on my day of arrival. The worst part of the experience (and the reason I departed two days early) was the fact their shuttle driver (also a housekeeper) refused to transport my wheelchair to the hospital stating "they will have chairs there" True but, I have a custom chair due to my disability and I ended up taking a taxi at a cost of $15 each way. I was disappointed at this hotel that I will not stay here again August 5, 2014
Rated 3.0 out of 5.0 by Average-ish hotel The hotel was relatively quiet through our 9 day stay and the room was kept clean. The first day of our arrival the reserved room was not available and we were put in a suite which left my daughter sleeping on a very uncomfortable pull-out couch. The breakfast variety is theoretically fairly robust, but fruit and the pancake maker were inconsistent in quality/availability. You could really count on cereal, eggs and sausage and cinnamon rolls. My wife found the bed to be soft and woke up with backaches most mornings. August 4, 2014
Rated 5.0 out of 5.0 Smoking Your place is to be a non-smoking, yet your employees and guest stand at the front door smoking. I am a double lung transplant. I have to avoid smoking. I have had to request room changes due to being assigned a room that someone had smoked in. This is very frustration! August 4, 2014
Rated 5.0 out of 5.0 by Good Experience Nice hotel. Close to business. I would stay here again in the future. August 4, 2014
Rated 5.0 out of 5.0 by Excellent Choice My stay was for 1 week; the housekeeping and front lobby staff were super nice and friendly; the rooms were comfortable with nice mattress, dark room, and did not hear any noise from outside the building or hallways during my stay. The pool is part inside and part outside, not 1 inside and 1 outside as I had thought. Excellent location to shopping and beaches. August 3, 2014
Rated 5.0 out of 5.0 by More than wwe had hoped for, What a surprise that first night when I sank into those yummy S O F T pillows!! I was asleep in minutes and in the a,m, I woke to a feeling of luxury... August 2, 2014
Rated 5.0 out of 5.0 by Great Location have stayed at this location many times and never had a bad stay , staff is always friendly and helpful. Pool is indoor/outdoor and hot tub is working 99% of the time. this last stay they were cleaning hot tub so I did not use but I understand everything can't be available 100 % of the time . The location is close to Mayo Clinic and the Beach . August 1, 2014
Rated 5.0 out of 5.0 by Exceptional House and service staff What a great experience, all staff were extremely polite and helpful. It was conveniently located near restaurants and super markets. We purchased all of our meals from the store and ate w/the exception of breakfast in our rooms. Cheapest way to go.restaurants was very pricey. My wife is undergoing surgery w/follow-ups every 3 months otherwise this would have been memorable. I do wish cheaper rates could be made available for folks in our situation. August 1, 2014
Rated 4.0 out of 5.0 by Nice Hotel / Good Location My family stayed here for a short weekend getaway. The hotel was clean with a friendly staff who made check-in an ease. We were located a short drive to the beach area and to multiple stores and shops. Being walking distance to a grocery store and coffee shop was a plus. July 31, 2014
Rated 5.0 out of 5.0 by Great hotel and Staff My stay in Jacksonville was spontaneous. Trying to go somewhere you have never been was challenging. Thank goodness for Jonathan. The staff at this hotel was great. Jonathan helped with suggesting things to do as a family and great restaurants. All of the staff was friendly. The hotel was clean and roomy. The furniture was new and not dated like most hotels. This was my first time staying at Holiday Inn Express but after this experience they will be my first choice. Thank you Jonathan! July 31, 2014
Rated 3.0 out of 5.0 by Family wedding I will start with the good. The rooms are big,clean and comfortable. There are wheelchairs available for guests to use which is a very nice feature. The breakfast was very good. There are some communication problems at this hotel and some trust problems with management and the staff that created undue stress during our visit. My sister had called to confirm that a crib would be available for her four month old granddaughter two days before our arrival. A group block had been reserved for the wedding. She was told that the hotel had cribs and that one would be in their room upon arrival. The pack and play would be left at home. Upon arrival no crib was in the room. Only one person was working in the hotel and he did not have access to the storage area where they are stored. He showed the one key that he had. He preceded to tell me this has happened before but management did not care. I was told no crib would be available till the next morning. As this had now become a safety issue I call the national phone customer number who was trying to contact the manager. To make a long story short, the night before my daughters wedding I had the hotel call other holiday inn hotels in the area to see if they had a crib that I could go pick up. Fifteen minutes later the front desk told me they had found parts of cribs on five different floors that they put together to make a crib. No sheet of course but my niece had brought her own. This is not a people problem! It is a trust problem. Give your staff the keys they need to do their jobs and please hire more than one person to work in the evenings. This was not late --------8:00 pm. July 30, 2014
Rated 3.0 out of 5.0 by Clean, safe, quiet This is a newly renovated hotel and everything was up to the company's standards. Rooms were very comfortable, clean and quiet. Check in was quick and easy as well as check out. I felt the items in the pantry were a little pricey, but I suppose you have to pay for convenience. I was not impressed with the quality of the food at all for breakfast and thought the hours for breakfast should be longer. Overall, it was a pleasant stay and in a convenient location for our purposes July 30, 2014
Rated 5.0 out of 5.0 by staff welcoming I was impressed with karl and john at the front desk. There on business for 8 days I was greeted with a warm welcome back! EVERY evening. All questions were addressed with kindness and great customer service. My housekeeper was amazing also. Will return here every time I work in jacksonville#! July 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean rooms Excellent customer service with full explanation of all amenities offered at check in, clean room and bath, superb mattress for a great nights rest, up to date furniture in room July 26, 2014
Rated 4.0 out of 5.0 by Nice hotel - Convenient for my purposes - Clean - Comfortable bed - Good breakfast - No weights in fitness room, the air was somewhat chlorine-y because next to the pool July 23, 2014
Rated 5.0 out of 5.0 by Excellent staff. Clean, comfortable and affordable. Visit to Mayo Clinic was primary factor in choosing this hotel location. Did not know there was a free shuttle from this hotel to Mayo Clinic. What a Plus! July 20, 2014
Rated 5.0 out of 5.0 by Very Pleasant Experience My wife and I were extremely pleased with our visit to Holiday Inn July 18, 2014
Rated 5.0 out of 5.0 by Comfortable Room and great services I would recommend this hotel to anyone that is going to Mayo Clinic or just going to Jacksonville for a visit. If we have to go back we will be staying at this hotel. July 17, 2014
Rated 4.0 out of 5.0 by Hotel Guests bringing in their friends, Family Stay was good except a family that was visiting a guest of the Hotel, had 3 kids & baby, 2 older boys were "play" screaming for 2 HOURS, it was very unerving to try and stay in the pool with the noise level, I am all for being happy & having fun, but the Mother & Guest of hotel should have spoke to them about their noise level. The week earlier on my stay there were 3 familes in the pool, with 7 children, and they were not a bit noisy in there play and having fun. July 16, 2014
Rated 4.0 out of 5.0 by Great location close to Mayo clinic As always, this Express is clean, convenient and very accommodating. We got a great recommendation from Carl at the front desk of where to get good fried shrimp so pleased with his help. Very efficient and personable service. July 14, 2014
Rated 5.0 out of 5.0 by Front Desk Staff On arrival they were very friendly and helpful. Every time I asked them a questions or had a concern they did not make me feel like it was a stupid question or concern. They were very helpful with a good attitude and a smile. July 14, 2014
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