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Rated 4.7 out of 5 by 451 reviewers.
Rated 5.0 out of 5.0 by very good beds, front desk person very good and helphful, This hotel was very good. I had no problems. We were upgraded to a better room. which was good because I was on a motorized scooter and we needed the extra space for the scooter parking. This experince was very good. June 27, 2016
Rated 5.0 out of 5.0 by Excellent Staff My recent visit was for surgery at Mayo Clinic Jacksonville and I was not prepared for what I was facing. The front desk staff, Carla and Matt and there are many others (I do not know their names) made sure I was taken care of. The lady that cleaned my room was so wonderful and made sure my room was kept very clean and if I needed extra lotion (was not allowed to take shower), she was happy to give an extra bottle when I asked her. Very nice. The Shuttle to and from Mayo Clinic and Davis Building is excellent and the driver (Pam I think is her name) is always there to lend a helping hand and she is always polite and very kind. It really makes a difference when you are in pain from surgery and you are in good hands with your hotel stay. Thanks to all of you for your excellent work! June 26, 2016
Rated 5.0 out of 5.0 by Excellent Stay We were late arrivals and we accommodated with one of the last two rooms which was a real blessing as we didn't wish to search the surrounding area for a motel. The staff was friendly and most accommodating. The room was in excellent shape although the pull out bed needed to be modernized as the frame made for an uncomfortable sleep. A King-size bed would have been preferred over the Queen-size bed which was a bit of surprise given that the room was a suite. We stay at the same place every time we visit Jacksonville because it is a pleasure to stay there. June 24, 2016
Rated 4.0 out of 5.0 by Visiting with Grandchildren We have stayed at this hotel before and knew that we would be happy. However, a hot room was not what we wanted. A room changed was welcomed and we enjoyed our stay. We were told that we would be give a free night due to having to spend two nights in a hot room before moving. The concierge told us that it would be reviewed by corporate and we would hear from them. Being that we are Club members and have stayed in HIE exclusively for the past year, we thought this would be a non-issue. We have not heard from anyone since we left the hotel. We also stayed in two more HIE on our way home. June 23, 2016
Rated 4.0 out of 5.0 by college dad We dropped our daughter off for college. The hotel was great but the breakfast was horrible. The eggs tasted like ground up candles and the bagels were stale. The attendant who was packing up the garbage bags and taking them from the cans went over to the pancake machine and started working with the batter bag. He never washed his hands and didn't seem to care. He then started touching the rest of the food. We tossed our food and left. June 21, 2016
Rated 5.0 out of 5.0 by air conditioning system was noisy overall very good stay and i will stay again.. convenient to MAYO June 20, 2016
Rated 5.0 out of 5.0 by Just a great place to stay I don't think you will find a better place to stay, comparably. June 20, 2016
Rated 5.0 out of 5.0 by Experience Clean, good customer service and wonderful breakfast provided. If you are going to Mayo Clinic it is well located for that purpose. June 19, 2016
  • 2016-06-29 T23:55:29.490-05:00
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