Rated 4.7 out of 5 by 449
Rated 5.0 out of 5.0 by rayjan very good beds, front desk person very good and helphful,
This hotel was very good. I had no problems. We were upgraded to a better room. which was good because I was on a motorized scooter and we needed the extra space for the scooter parking. This experince was very good.
June 27, 2016
Rated 5.0 out of 5.0 by Altophase Excellent Stay
We were late arrivals and we accommodated with one of the last two rooms which was a real blessing as we didn't wish to search the surrounding area for a motel.
The staff was friendly and most accommodating.
The room was in excellent shape although the pull out bed needed to be modernized as the frame made for an uncomfortable sleep.
A King-size bed would have been preferred over the Queen-size bed which was a bit of surprise given that the room was a suite.
We stay at the same place every time we visit Jacksonville because it is a pleasure to stay there.
June 24, 2016
Rated 4.0 out of 5.0 by Grammy12345 Visiting with Grandchildren
We have stayed at this hotel before and knew that we would be happy. However, a hot room was not what we wanted. A room changed was welcomed and we enjoyed our stay. We were told that we would be give a free night due to having to spend two nights in a hot room before moving. The concierge told us that it would be reviewed by corporate and we would hear from them. Being that we are Club members and have stayed in HIE exclusively for the past year, we thought this would be a non-issue. We have not heard from anyone since we left the hotel. We also stayed in two more HIE on our way home.
June 23, 2016