Rated 4.0 out of 5 by 21
Rated 2.0 out of 5.0 by Romanu Dirty
This place was dirty and it's getting worse. And the treadmill is falling apart.
September 21, 2013
Rated 4.0 out of 5.0 by mawfoo CLEAN, COMFORTABLE, NICE PLACE TO STAY
This is a nice, clean place to stay. I was very satisfied overall. The reason I did not give 5 stars across the board was because I arrived at 2:00 and since check-in was 3:00, was told no room was ready and I would be called when it became ready. Tired of waiting for a call, at 4:00 I decided to check for myself. It was ready but no call. May have been because of a shift change.
I will still recommend this place to a friend. My problem was a small one that could have happened anywhere. If I go back to Jacksonville, I will stay there again!
August 23, 2013
Rated 3.0 out of 5.0 by Hogmom New and clean.
Nice, new room. Good price. Downside was that housekeeping picked up the towels but did not leave clean ones. The hall to my room smelled like cigarette smoke. There was a hole in the top blanket on the bed. The second day it was folded back on pot of bed with hole right on top. If something is noticeable you should fix it. The counter staff was very nice, but was seen sitting outside on the bench smoking. I will give them another chance to do better.
August 21, 2013
Rated 1.0 out of 5.0 by LessonLearned Does'nt care!
Reservation beware, unwilling to working with guest on future reservation and room charges. Reservation made in error (4 months away) and policy states no cancelation I can appreciate the rules but exception are made daily in life and business.
It is not the end of the earth but most people don’t want to lose $893 do you? If you have issues feel free to call except they won't call back.
Find another hotel, personally I will about 10 to 12 nights annually!
I think I covered my bases, strictly the facts and I didn’t name anyone.
Traveling Salesman, Lesson Learned!
July 29, 2013
Rated 5.0 out of 5.0 by ChrisGrSr Great
A really great value and the folks are really nice. This was my 2nd stay there and I'm more than satisfied. Friendly staff at all times.
July 20, 2013
Rated 5.0 out of 5.0 by Jon60 Friendly staff
We had a good stay at this property.
The courteous and friendly staff added to the experience. Especially warm and friendly were Diane, the breakfast hostess, and Amber and the other girls at the front desk.
Met Andy, the Gen. Mgr., who gave us a tour of the property.
June 28, 2013
Rated 5.0 out of 5.0 by luv2travelMom Clean, Quiet, Comfortable, Fantastic Breakfast
We stayed here to ride the Texas State Railroad and visit the Cherokee Trace animal safari. The hotel was clean, quiet, and comfortable and was a perfect stay for our adventure. Breakfast was fantastic also! Thank you!
May 6, 2013
Rated 4.0 out of 5.0 by Lourin Jacksonville, TX Holiday Inn Express
Clean and in great condition hotel. Hotel has wonderful cinnamon rolls and lovely scented shampoo/conditioner. Love the fragrance. Near everything in town. Great parking.
February 13, 2013
Rated 1.0 out of 5.0 by TeresaHW Terrible staff
There was a group of at least 20 girls at the hotel for a slumber party. They kept everyone on the third floor awake all night. They all came to breakfast at the same time and the staff was not prepared. Even before they came down for breakfast, there was not enough food. Thought it could not get any worse and when I went to the work out facility, there they all were again playing on the equipment with no shoes on, and several at a time on the treadmill and screaming and laughing. When I left the room, the floor was totally wet from them leaving the pool. Then they were eating, sitting on the floor of the elevator. Total disaster. I went to the front desk to complain and all the clerk said was, I know, Sorry. I will never stay here again.
February 1, 2013
Rated 5.0 out of 5.0 by EnergyTraveler Excellent location
The Jacksonville, TX location is a superb place to stay. The facilities are very clean and comfortable, rooms (I had a king suite) was very well appointed and extremely convenient.
I definitely recommend this location if you are in or around Jacksonville!
January 30, 2013
Rated 1.0 out of 5.0 by Sealtech Poor service
I rate this site, very poor. I travel for my job all over the US and I try to stay in Holiday Inn Express Hotel. I really enjoy staying in the hotels. But, this one really needs help with Staff and Service.
The people you have working at this location really needs some customer service classes. I called for a bed and waited before I had to call back about a hr. The front desk told me that they would call me back but, never did. They wasn't busy!! Before, I got to the hotel, I called to let them know that we was checking in late and they said, OK. When I got to the hotel they told me that I didn't have a reservation. I had made the reservation about 3 days earlier. Finally, after dibating with them I got a room. They also, had screaming kids that was running around on the floor above us. The hot tub heater was out too.
January 25, 2013
Rated 5.0 out of 5.0 by gigem74 A very nice stay
Our stay was quite nice. Comfortable and quiet room, courteous staff and nice price overall. Will make it a point of staying here again. I didnt get a chance to use any of the amenities, like the business office or the pool, but will do so next time.
January 25, 2013
Rated 5.0 out of 5.0 by Paperlady Amazing Stay
Autumn at the desk was super welcoming and helpful, recognized us as members, pointed us to fabulous family-owned and reasonably priced local Italian place to eat.
Got a great military rate and a nice room away from any possible noise since we needed a good rest. Never heard a sound despite hotel being full of some kind of four-wheeler conventioners (all hotel lots in town were full of four-wheelers).
Hotel decor was not standard old boring design, everything was modern, crisp and clean lines, looked like a boutique hotel. Beds were plush. Breakfast was varied and plentiful, hostess on the spot very accommodating.
Can't say enough good about the place. Jacksonville was not our usual stopover for this trip we make often to see relative in Shreveport ... but it is now.
October 26, 2012