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Rated 4.4 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by Friendly staff and great atmosphere This is my second stay in the last two months. I liked everything about the Holiday Inn Express. It is convenient and easily accessible. The staff was warm and friendly. Ginger, the check in receptionist was a bundle of joy and very courteous. Brenda on the breakfast side was also very friendly and respectful. Both of these employees are definite assets to the organization. August 31, 2015
Rated 4.0 out of 5.0 by Simple and Easy Traveling across state for a move - were able to come in, find a room available, and it met our needs and expectations. Clean, friendly staff, etc. August 25, 2015
Rated 4.0 out of 5.0 by Jacksonville HIExpress Clean and comfortable hotel. The beds were a little too soft for me but my wife liked them. Only problem was our room key had to be replaced twice. August 5, 2015
Rated 5.0 out of 5.0 by Great Service When my key would not open room door, staff offered to come get key to make it convenient for me. Also, after checking records, staff readily corrected the incorrect daily rate that was applied at check-in. My check-out bill reflected the correct rate. July 31, 2015
Rated 5.0 out of 5.0 by good service the say was good except what I said regarding the cleaning people July 31, 2015
Rated 5.0 out of 5.0 by good bed and courteous service bed and linens were very good; check in and out were very convenient July 21, 2015
Rated 5.0 out of 5.0 by friendly staff staff offered dining suggestions, helpful with area, helpful with breakfast choices at buffet July 10, 2015
Rated 5.0 out of 5.0 by Same fab place it's always been We've been coming here off and on a few years. Without exception, the desk staff is always professional, accommodating to the extra mile, friendly, attentive, and this time was no exception except they were even more so and I didn't think it was possible for them to be any better. Great crew throughout the changing shifts. We came for a funeral and didn't know to ask for a bereavement rate but they learned of the funeral and gave us one. They let us check in super early which helped so much with our comings and goings for the family functions. At the last minute we wanted to put up some relatives who otherwise would have had to drive far to another relative's house to sleep between visitation and funeral and they gave them a suite like ours, right near ours, for the same rate we got. The suite allowed our three relatives to each have a bed (two doubles and a couch they gave us linens for). We ended up canceling our second night because of a work emergency, had to head out a little early, and they handled that like everything else, no fuss or confusion. The beds were fairly comfy, rooms clean and large and well-equipped. The suite was a real value at the bereavement rate, but they always have good rates for things like military retired and AARP, never cost a fortune to stay here and always just a pleasure. Our room only had a shower so if you need a tub, so say upfront and I'm sure they'll fix you up. Breakfast was pretty good, hostess not so much, didn't seem to want to be there and never spoke to us or asked after us, started putting things out a little after time I think, but maybe she was just having a bad day. During previous visits the breakfast ladies were always so helpful and proactive, chatty and kind, so we missed that I guess. Heartily recommend this place. Practically perfect and the good rates and nice desk staff really seal the deal. July 1, 2015
  • 2015-09-04T11:07:28.516-05:00
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