Rated 4.5 out of 5 by 71
Rated 5.0 out of 5.0 by prsharp Friendly Staff
The person checking us in on our Friday evening arrival was very efficient and friendly. The person handling the breakfast presentation did an awesome job of keeping everything stocked and clean.
July 22, 2014
Rated 3.0 out of 5.0 by Gossann King Bed confirmation not honored
When this room was booked online, I requested a room with a king bed. Since I received a confirmation stated (king bed, non smoking) , I assumed it was available. It was never mentioned at check-in that we were being placed in a room with 2 queen beds. When we got to our room and I called the desk to say that we were supposed to have a king bed, I was told at that time that there were no king beds available. I don't understand why my reservation was confirmed as requested if there were no king beds available and/or why it wasn't mentioned at check-in that there was a problem.
July 19, 2014
Rated 5.0 out of 5.0 by Griff123 New and clean
Quiet room and nice breakfast. Pleasant staff. Will return again.
July 15, 2014
Rated 5.0 out of 5.0 by 2457 Hats Off
The whole staff was the best I have even seen. Loved this Inn and will return in November. Very clean, comfortable and a great pool. I have stayed at a lot of Holiday Inns and I think this was THE BEST STAFF I HAVE SEEN. And I mean from the front desk the head house keeper. I can not say enough good things about this Inn. Just keep up the good work.
July 14, 2014
Rated 4.0 out of 5.0 by Sweet Low Need Improvement for Breakfast Area and TV Channel Line-Up Listed
The overall stay was great. However, during breakfast Saturday, 7/5/14 and Sunday, 7/6/14 flies were flying around the breakfast area, over our food and drinks. The TV channel line-up card was not an accurate line-up for the channels that were listed on the card. The channels did not match the shows listed on the card provided in the room and were not offered. The HD channels listed were only available for a few channels. The current renovations did not offer the full amenities such as business center, work out room, conference room.
July 8, 2014
Rated 5.0 out of 5.0 by JustaRunner Comfortable room
Great room at a good price. The best place to stay in this small town.
June 30, 2014
Rated 3.0 out of 5.0 by bonnie43 over-all experience
Construction is not even close to being completed in the whole entryway of this hotel.Construction dust everywhere. Requested another lamp for the bedside and was told no more lamps available. None at the desk either. The pillows are too soft......I complain of this at every HIE.
There was a hot tub! Yeah! Thank you!
Would recommend holding rental of rooms until your "facelift" is complete
June 29, 2014
Rated 5.0 out of 5.0 by FlightNurse68 Great stay as usual.
I stay at this HIE several times a month due to my job. Even though a remodel has been in the works for a while now, it has never inconvienced me or "got in the way" of my comfort or any requests I may have. The front desk personnel are awesome. Thanks for "keeping the light on" for me :)
June 24, 2014
Rated 5.0 out of 5.0 by Texas Longhorn Great service
Everyone I came in contact with from the front desk, night and day crew, and food service staff were friendly, helpful, and responsive to my special request for a later check out time.
Even with a major renovation, my stay was very enjoyable.
These guys are good.
June 9, 2014
Rated 1.0 out of 5.0 by frequant traveler makes the whole chain look bad
it never was a great place to stay but we are rewards members so we did. guess what? we are members of other chains as well and that is where we will be staying.
June 9, 2014
Rated 5.0 out of 5.0 by jaedite Undergoing remodel and still excellent
Holiday Inn in Palestine Texas was a very comfortable and relaxing place to sleep. During my stay, I was able to completely relax during the day and fall asleep while working at night. All of the staff were very helpful and friendly.
May 27, 2014
Rated 5.0 out of 5.0 by jaedite Best Stay in a Long Time.
I would say that my experience at the Holiday Inn Express in Palestine, Texas was one of the best experiences in a long time. It all started with Amanda and how she greeted me and assisted me with the room issues I had in the beginning. The hotel is under construction at the moment, but this did not interrupt my sleep at all, even though I was working overnight and they were working on the upgrades during the day.
Amanda also gave me a map of the city and assisted me in locating the restaurants that had what I needed to fulfill my dietary needs. I am extremely pleased with her service and the friendliness of the staff.
May 13, 2014
Rated 5.0 out of 5.0 by FlightNurse68 Service I can always count on
Great customer service...my room is always clean....the staff here go out of thier way for me whenever I am a guest at this location. My home away from home!
May 9, 2014
Rated 5.0 out of 5.0 by Billy Mc Great Weekend .
The Management and Staff of Hotel are Outstanding . They took care of all of our group and were very helpful .
They are a Winner !!!
May 1, 2014
Rated 5.0 out of 5.0 by Jimbo 14 Taking care of their Guests
The Hotel is currently under renovation and the entire staff went the extra mile to make sure their guests were comfortable and well cared of. You couldn't have asked for a better cleaning staff under the renovation challenges. I can't wait to go back after the renovation is complete and see the results.
May 1, 2014
Rated 4.0 out of 5.0 by benny remodeling hotel
The hotel is under repair, considering the state of remodeling the overall stay was good. Tub and lavatory faucets were leaking, hopefully that will be part of repair. Great service by the staff.
April 21, 2014
Rated 4.0 out of 5.0 by pharmi46 Great Service
Mike at the front desk took care of all our needs. Great place to stay while in Palestine, TX.
March 19, 2014
Rated 5.0 out of 5.0 by Garden girl Outstanding service and friendly staff
This is my hometown. I had not been back in 11 years when I returned for a visit with my dearest friend. I brought my boxer. The staff not only was accommodating, but they asked his name and called him by name when I would exit the hotel with him! Every single person I came in contact with at the hotel exceeded my expectations in friendly, courteous demeanor. It was truly a wonderful experience and I look forward to returning!! Whatever you are doing, DON'T CHANGE IT...believe me when I say you HAVE IT RIGHT!!! Thank you!!!!!
February 26, 2014
Rated 5.0 out of 5.0 by twotravelers7 Can't beat IHG Rewards!!
This was a Reward night for us, but the staff treated us like they were going to receive a million bucks from us at check out. Being a Reward Club member certainly has advantages. And this property was splendid in its appearance, service, assistance, and helping us feel like we were at home rather than on the road.
February 25, 2014
Rated 5.0 out of 5.0 by Elaine4848 Great service!
The friendliest staff we've ever stayed with. I would highly reccome nd Palestine.
February 3, 2014
Rated 5.0 out of 5.0 by Greid1963 Once Again!
I am never disappointed when I stay in Palestine Texas with Holiday Inn Express.
The rooms are fresh and clean, the beds are comfortable, and the staff goes above and beyond to make sure that my stay is a good one.
Thank you Holiday Inn Palestine for making me feel at home!
February 3, 2014
Rated 5.0 out of 5.0 by jsll Loved the room
I really enjoyed the Executive King room. I wish other Holiday Inn's had this options instead of the cavernous suites! Staff here was very friendly and helpful too. I will be coming to Palestine every month for business now and plan on returning to this hotel each time due to my pleasant stay.
January 12, 2014
Rated 5.0 out of 5.0 by LMR11 Excellent service and very clean
We will definitely stay at this hotel again. The staff was very kind and accommodating and made us feel at home. The rooms are very clean.
January 1, 2014
Rated 5.0 out of 5.0 by Suburban mom of 2 Perfect place to stay in Palestine!
The staff and hotel were fantastic! We came here to ride the Polar Express train, and it was a great family experience. Everyone was very nice. They answered our questions happily, were very knowledgeable, kind to my kids, and were attentive to our needs. I would definitely stay here again!
January 1, 2014
Rated 4.0 out of 5.0 by bruxinha09 xmas stay
Mike was great, also agreed with letting staff off for xmas day, but would have liked a tad of notice, just to make sure I had towels. If new owners would allow pets, would appreciate a sticker free area to walk - we always pick up. New staff a little bit unsure of "things" (breakfast) in hotel...no major problem though, she was pleasant...and truthful, a big plus! You need to go back to old format for review
December 30, 2013
Rated 2.0 out of 5.0 by Cole10598 Polar express
Check in slow and staff was not real knowledgable . Was told property sold and things went down hill. Check in was 2 pm but arrived at 4ish. Rooms were not cleaned many had doors open and weren't touched. Stood in hall with other guests waiting. Finally another guest got the manager. Was offered another room after 10 mins dragging several kids and luggage. Frustrating we were all grumbling. Facility was in need of repair and updates which we were told is set to begin with new owner. Next morning headed to breakfast about 8:30. Place was a zoo no hot food or a dish came up here and there. Waited for food with 4 of us tripping over all the people. Sent to a rundown conference room off the small breakfast area. We all were up and down trying to get breakfast for about 30 mins but settled for cereal and bagels or something. We're told they completely ran out of biscuits, pancake batter empty. Disaster area never been more irritated with hungry kids. This breakfast was mismanaged there was no help for the lady, hotel was not setup to handle the crowds.
December 27, 2013
Rated 1.0 out of 5.0 by upsetmotherofthebride Nice hotel, but did not give me my specified rooms
The hotel was nice however there was a problem with the room assignments. I was booking 4 rooms for a bridal party. I specifically asked for 4 rooms, 2 adjoining for the girls, and 2 adjoining for the boys, non smoking with queen beds. When the party checked in the rooms were not adjoining, they were not even on the same floor. One room had a king bed, and smelled of smoke. It ended up being a mess and not the happy experience I wanted for my daughter's wedding party and friends.
December 17, 2013
Rated 2.0 out of 5.0 Smelly
We stayed in a non smoking room, but the room smelled of smoke.
Complained about it twice because smoke comes in the room, come to find out the room on either side of us was smoking.
Very very smelly!!!!!!!
December 11, 2013
Rated 5.0 out of 5.0 by Glmitch61 A really greateerience
The rooms were clean,the bed was comfortable, and the value was astounding. What really set this hotel apart from others was the staff. Holiday Inn Express should be very proud of the professionalism, pride of service, and friendliness of the staff at this facility.
December 9, 2013
Rated 2.0 out of 5.0 by Flytuff Interesting and scary
We got assigned to room 202 and barged in on someone sleeping. Then the new room key did not work and we had to make a third trip to lobby to get that fixed. The next morning I noticed a stain on my top sheet. I have photos of everything.
November 22, 2013