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Rated 4.3 out of 5 by 57 reviewers.
Rated 4.0 out of 5.0 by Clean and comfortable Hotel was very convenient to where I needed to be. It was clean and friendly. The free breakfast had a good variety of choices from which to choose. I would recommend this hotel. October 5, 2013
Rated 4.0 out of 5.0 by Nice & good Location Very nice staff members. Hotel was clean but hallways smelled musty. Breakfast was great Saturday but Sunday was not well stocked and cinnamon rolls were cold. Cookies and snacks provided were excellent!! October 2, 2013
Rated 4.0 out of 5.0 by Daugher to see her Marine I booked this so my daughter could her Marine whom is stationed there. I always stay with Holiday Inn for business and pleasure. As usual the hotel, service, price and whole experience was very good. I am sure we will be staying more often. October 2, 2013
Rated 5.0 out of 5.0 by Great stay I stayed with my two kids on weekend night, the hotel was quiet and clean and the staff was very nice. The pool was well maintained. I noticed that the hotel had several security cameras on the property which made me feel good. A very good place to stay!! September 6, 2013
Rated 5.0 out of 5.0 by Great for teams! We stayed here during a soccer tournament had it was great. Everyone at the property was very nice, we loved the free WiFI, the outdoor pool was great and the breakfast was good (although I still needed a Starbucks). One thing that was really handy was the public (coin-operated) washer/dryer -- perfect for cleaning the smelly uniforms before the next day's games. There is a Mexican restaurant right next door that was perfect for a team meal. Oh --- and the rooms were very quiet! (And we loved the cookies and USA Today in the lobby!) September 4, 2013
Rated 5.0 out of 5.0 by Internet Got to make the internet stronger. When you are traveling as a business personel you need the internet to be passer. September 2, 2013
Rated 3.0 out of 5.0 by Internet I was placed in room # 403 and I had NO internet services or connectivity for three days. In fact, my Verizon phone was affected too with some distorted signal and it worked fine down in the lobby/outside the hotel. I had to go to the lobby to complete and conduct my business. During my visits I will continue my business stay at the Candlewood hotel in Jacksonville, NC. Thank you August 29, 2013
Rated 4.0 out of 5.0 by Service Great, Facilities Good The staff and service at this HI Express property are polished and solid. The lobby and public areas are also kept very nice. The room however, while comfortable and clean was worn and in need of some significant periodic maintenance updates. Nothing unworkable, but definitely showing signs of deterioration, age and the onset of that "old motel" smell that comes along with it. Overall, a decent and comfortable place for a short 1-2 night stay. August 29, 2013
Rated 5.0 out of 5.0 by Excellent, except ... I had a great experience at this hotel. However, it doesn't have a fitness room. I wish it did. I stayed there while visiting my Marine Corps daughter. Because the weather was great, I was able to walk/jog in the morning. However, I would not have done it if the weather hadn't been good. A fitness room would be a great benefit for this hotel. I would stay there more often. I'll be going back to the hotel in Wilmington from now on. August 27, 2013
Rated 5.0 out of 5.0 by clean and refreshing this hotels is extremely clean and the staff are very pleasant . The rooms are updated and beds are comfortable. I have come here several times now and each time my stay is like the first wonderful time I stayed. Kudos to however does the hiring, as you have made some great choices. Your public spaces are always immaculate. August 27, 2013
Rated 4.0 out of 5.0 by Overall experience Staff well prepared to receive us and help with a map of the surrounding area. The morning breakfast was extremely well stocked and clean-up occurred numerous times so area was clean and welcoming regardless of the times it was open. Best seen-to-date of the hundreds of stays at an HI Express!!! August 25, 2013
Rated 5.0 out of 5.0 by Comfy bed & great overall stay I sell Premier Designs Jewelry & came to Jacksonville to do some training with my downline that live here. This was a perfect location! Less than 10 minutes to the house where our training was held & right at any & all restaurants! The beds were so comfy! The front desk & housekeeping were so friendly & helpful! The room & bathroom was clean! Will stay here again when I am in this area again! August 22, 2013
Rated 2.0 out of 5.0 by Not up to par We have stayed in several HIE over the years and this one is simply not up to par with the others. The first room we were put in had not been cleaned properly and the drain was clogged in the tub. We were moved to another room after bringing it to their attention. Twice there was No coffee at breakfast. Told front desk as there was no attendant in the area. Breakfast attendant was mopping front desk area. August 20, 2013
Rated 3.0 out of 5.0 by AVERAGE HOTEL STAY The staff were polite and the hotel was quiet. The room seemed clean but when walking around in the room in my socks and bare feet, the carpet was very dirty. August 14, 2013
Rated 5.0 out of 5.0 by Great Hotel for the price This was a great hotel. Because it is a nonsmoking facility, the rooms were pleasant and smelled great. The staff was kind and knowledgeable. The breakfast was ok but it was what you expected for a continental breakfast. I am a smoker so it was a little convenient going outside to smoke but I understand that smoke makes the room stink so I was fine with it. Overall this was a great hotel. August 14, 2013
Rated 5.0 out of 5.0 by Clean hotel and great service Came to Jacksonville to visit our son who is in the Marines and stationed at Camp Legeune. Stayed at Holiday Inn Express for two nights. The location was convenient, room was extremely clean, breakfast was good, pool was small, and customer service was great. I will definitely stay here again the next time I am in Jacksonville, NC. I would recommend this hotel. The price was reasonable too. Well worth the money. (07/26/13 to 07/28/13). August 2, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express This was the best holiday inn express i ever stayed at. The staff were friendly and competent. Several asked how things were going and seemed proud of the hotel! The room was clean and comfortable. The AC was quiet. The bed was perfect. The outdoor pool was excellent and large enough for laps. The breakfast was excellent, very fresh, and well stocked. In the lobby there were hot cookies, Iced tea, coffee, & fruit! The wifi worked well in the room and the lobby computer was faster than our tablet. The price was one of the best I got this yr. July 31, 2013
Rated 4.0 out of 5.0 by happy with stay great breakfasts, great staff, bathroom was tiny though, will return when in the area July 30, 2013
Rated 5.0 out of 5.0 by Excellent Stay!!! Very clean! Friendly staff! Would highly recommend. My husband said it was the best sleep he has had in years. Comfortable mattress. Breakfast selection was more than expected and more than adequate. Great location. Would stay again! July 22, 2013
Rated 5.0 out of 5.0 by Friendly staff relaxing atmosphere The room was warm and inviting and clean. I highly recommend this hotel. Very close to stores and restaurants. July 20, 2013
Rated 4.0 out of 5.0 by Room needed repairs but bed very comfortable The bathroom ceiling in room 333 was losing its top coat. Obviously long term problem, yet not fixed. Also chair in room had bad sweat smell and needs to be cleaned Staff friendly and cleaning staff did good job. Bed very comfortable!!! July 20, 2013
Rated 3.0 out of 5.0 by Our Stay The room was in need of updates, seemed old. We used the guest laundry and the detergent vending machine was out of order. The price on the machine was 65 cents but when I purchased detergent and fabric softener from the front desk I was charged $1.50 each. July 9, 2013
Rated 1.0 out of 5.0 by Property needs updating Needs work around property Seems to be a very old building. July 5, 2013
Rated 3.0 out of 5.0 by I EXPECTED MORE This was my first stay at a Holiday Inn Express and my overall experience was okay. The staff was very courteous and the hotel is centrally located, but the daily cleaning service was awful. On average, my room wasn't cleaned until 4:00 p.m. This was challenging because we finished our business relatively early, so I tried to find things to occupy my time in order to give the staff the time to get the room cleaned. Because they took so long on my second day, I hung my privacy sign on the door and made my own bed. On the third day, they finally made it to the room at about 4:00. For the life of me, I couldn't figure out their pattern for cleaning the rooms! The cart would be near my door, so I'd go away for about 45 minutes and return with the cart down the hall, but my room still not cleaned. I did this several times. I just ended up sitting in the chairs by the elevator waiting for them to finish. It is also an older facilitity, which is evident by how low the ceilings are and how small the bathrooms are. I really expected more and unfortunately, I probably won't stay there again. July 2, 2013
Rated 5.0 out of 5.0 by CLEAN ROOMS This is my 3rd time staying at this hotel and as before my experience with it was great. Rooms are very clean, breakfast is great and now they even pool, which makes even better! July 2, 2013
Rated 4.0 out of 5.0 by Great location The room I stayed in was old and needed remodeling. The bathroom needed the most work. I know for a fact that the room was not cleaned properly because under the sink in the bathroom there was a wrapper and paper from the previous guest. Also, no other hotel that I am aware of charges you for the second guest which was weird. Most rooms are double occupancy but I had to pay extra money for my wife in our room. July 1, 2013
Rated 5.0 out of 5.0 by Extremely good service. Everything was ready when I arrived. The staff, the room, the pleasant atmosphere were all you could ask for. I plan to stay here when I', back in Jacksonville. June 26, 2013
Rated 5.0 out of 5.0 by Hospitality Our experience at Holiday Inn Express in Jacksonville, North Carolina was very pleasant. We knew that this hotel was an excellent choice as soon as we walked into the lobby. It is very clean. Hospitality from the front desk to the cleaning staff. I really can't think of anything negative to stay. Breakfast is good. The front desk person answered any questions that we had. They were quite knowledgeable of the area. They had map brochures to give while explaining the route we needed to take. The price was cheaper than quotes from the internet. The cleaning staff made sure that we had everything we needed. They also supplied us with complimentary water and snack sacks. The bathroom was small but it was clean. June 12, 2013
Rated 5.0 out of 5.0 by Weak WIFI IF you're on the top floor in a higher numbered room close to the hotel behind the Holiday Inn, their wifi signal is stronger than the Holiday Inn's signal. June 12, 2013
Rated 5.0 out of 5.0 by Great service Had a business meeting, staff was very helpfull and polite. June 3, 2013
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