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Rated 4.0 out of 5 by 116 reviewers.
Rated 3.0 out of 5.0 by Not Clean!! After a long drive from Philadelphia, I was not happy to check into a dirty room! While the beds appeared to be clean and neat, the rest of the room was not. There were coffee grounds and spilled coffee on the table near the window, liquid circles on the nightstand and tv stand, and the bathroom counter had water stains like it had not been cleaned. My daughter and I had to clean the room! The phone had a fast busy signal when calling the front desk. We spoke with the lady at the desk and she offered us room 310 which was just as dirty so we stayed where we were since we had already cleaned it. $20 extra was charged to my credit card!! Supposedly for incidentals but I was not told this when I checked in. We did not sleep well because there were repairs, hammering and banging in the next room all day. We tried to sleep in but could not because of the noise. Not a pleasant stay! September 2, 2014
Rated 4.0 out of 5.0 by Great Service After traveling for more than 10 hours, my husband and I were ready for a break and some rest. The staff at the front desk were exceptionally friendly and accommodating. They recommended some nearby restaurants that were within walking distance and were kind enough to give us a room far away from visiting high school volleyball tournament players! The bed was so comfortable, we overslept for the first time in months! Would definitely stay there again when passing through and recommend to others! August 29, 2014
Rated 5.0 out of 5.0 by Great staff The Staff was attentive and pleasant. The room was comfortable and clean I would recommend this hotel and will stay on my next visit to the Area. August 26, 2014
Rated 3.0 out of 5.0 by Over night stay for a quick visit Holiday Inn Express, easy checkin, location and check out August 23, 2014
Rated 3.0 out of 5.0 by Great Service, Dirty Bathroom The staff were all kind and our overall stay was good. However, the bathroom was not clean and for that reason we will not choose this hotel again. August 21, 2014
Rated 2.0 out of 5.0 by Quality does not match price Price for room was too excessive for quality of hotel. August 16, 2014
Rated 4.0 out of 5.0 by Great service Great service, staff very friendly. Beds very uncomfortable. Needs to update rooms. Didn't eat breakfast to crowded. August 14, 2014
Rated 5.0 out of 5.0 by comfortable bed and great staff Nice hotel. Room 223 had some issues with the bathroom ceiling. It was peeling off due to the moisture. I don't think the exhaust fan was working properly and hadn't been for awhile. On that note, the bathrooms could be bigger. Other than that, the hotel stay was great! August 14, 2014
Rated 2.0 out of 5.0 by Should not have wasted points on this property Stayed here for 2 nights while on vacation. Little or no housekeeping, bed not even made appears to be in need of an upgrade to its furnishings and rooms are really small. I will not be staying at this property again. Extremely disappointed in this stay and this property. August 13, 2014
Rated 5.0 out of 5.0 by great it was really good all went well would stay there adain August 10, 2014
Rated 5.0 out of 5.0 by Great hotel I was a little sceptical when first arriving because I had read some other reviews that made me worried. But my experience at this hotel was nothing but exceptional. The staff was friendly and the room was quiet. The breakfast in the morning was great. I am a fellow employee and I understand how difficult it can be but the associates are always smiling. Great stay and I would definitely go back. August 9, 2014
Rated 5.0 out of 5.0 by Easy access to a fitness center Love the two different options given for access to the exercise facilities. August 8, 2014
Rated 5.0 out of 5.0 by Great place to stay My stay was very enjoyable. The beds were comfortable and the room was very clean and comfortable. July 30, 2014
Rated 5.0 out of 5.0 by Friendly staff, comfortable bed, great location It was a pleasure staying here. I will stay again upon future visits. July 27, 2014
Rated 5.0 out of 5.0 by Great front desk staff Called the hotel while en-route, customer service was beyond reproach. Was met with a smile at check-in. July 23, 2014
Rated 5.0 out of 5.0 by Great Hotel! The beds are a bit small (doubles, not queens), but other than that, our stay was excellent. The staff is wonderful and the hotel is very comfortable and clean. July 21, 2014
Rated 5.0 out of 5.0 by Very nice hotel and excellent location for me I stay in this same hotel almost every year when I attend my family reunion in Richlands. It's staff has never let me down. I fly to Jacksonville from Atlanta now, but was accustomed to driving the 8 hrs. there when I was younger. That entailed stopping halfway there and staying in another Holiday Inn Express near Columbia, SC. I always got excellent service there, also. July 19, 2014
Rated 1.0 out of 5.0 by Disgusting Hairs and dirt in BOTH beds, brown sports on toilet seat cover, food particles on desk area, carpet so damp an dirty left marks on bathroom floor. Asked to be put in a different room only mildly better, but definitely not CLEAN. Then when I picked up bill from under the door a bug crawled out from it. Please do not write that the dampness was from the "southern summer weather" as I have seen in other recent responses... I stay in holiday inns throughout the south each week with worse humidity and never experienced this. I had stayed at this particular hotel before and it was not like this. Horrible, disgusting, will never stay here again July 19, 2014
Rated 5.0 out of 5.0 by jimmy very good stay staff nery polite and helpful. we had a very good stay July 18, 2014
Rated 2.0 out of 5.0 by Overpriced Room A very basic room but way overpriced compared to other hotels July 17, 2014
Rated 1.0 out of 5.0 by uncomfortable bed, shower not clean, had a very unpleasant checking in being told my room was occupied Uncomfortable bed, dirty shower, when we check in was told that my room was occupied, then front desk tossed 2 keys at us and told us the room number. I then needed to to get the WiFi and was not told correctly on how, without the correct WiFi password, and front said you were given it when we check in! NOT!!!!!!! July 16, 2014
Rated 5.0 out of 5.0 by allstars machin pitch Very plesant stay the staff were very nice to us all July 15, 2014
Rated 1.0 out of 5.0 by Not what I expect from an Express I am very disappointed to give such a low review. I expect so much more from Holiday Express. July 12, 2014
Rated 1.0 out of 5.0 by Very dirty and poor service I am a fan of Holiday Inn so I'm not going to let this place prevent me from staying at other Holiday inn's. I must say though I do not recommend this one to anyone. Trash at the front door overflows the can, Call front desk no answer, call housekeeping no answer, beds are old and uncomfortable. Just couldn't believe this from a Holiday Inn. July 11, 2014
Rated 5.0 out of 5.0 by unexpected quality The hotel was very clean. It was quiet. The staff had pride in their facility. I will stay there again. July 2, 2014
Rated 4.0 out of 5.0 by Good location Although the carpet felt sticky from the humidity, our overall stay was a good one. June 27, 2014
Rated 4.0 out of 5.0 by Great bedding and quiet Even though the room was small it was very comfortable and quiet. We found the staff to be very helpful in giving directions. We will stay there again. June 26, 2014
Rated 3.0 out of 5.0 by Comfortable bed, good service, horrible bath tub It's a great value but the bathroom is bad. The shower/tub is outdated and after 5 minutes of taking a shower, I was standing in 6 inches of water. June 22, 2014
Rated 4.0 out of 5.0 by A great night's rest Very comfortable and the hotel staff is very friendly. June 18, 2014
Rated 2.0 out of 5.0 by Room needed a good cleaning We've stayed at numerous Holiday Inn Express and this one was the WORST. The room needed a good cleaning and dusting. All the counters, lamps, coffee pot and TV needed a good dusting. The bathroom floor needed to be clean, especially in the corners and around the tub area. There was bits of toilet paper floating in the toilet, even after you flushed but the worst was the tub wouldn't drain because there was a gauze bandage in the tub drain, which I cleaned out. The tub still wouldn't drain, so I called house keeping and they put some drain cleaner in but couldn't take a shower for 30 min. Being near a US Marine Corps Base you'd assume the rooms would meet the min standards of cleanliness. Unsatisfactory MSgt. E.G. Knoebel U.S.M.C. June 13, 2014
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