Rated 4.1 out of 5 by 21
Rated 4.0 out of 5.0 by Fintan2014 Business Stay
Simple review here, this is a cost effective, clean and efficient modern hotel.
For a simple business stay it’s on target
July 8, 2014
Rated 4.0 out of 5.0 by jude2601 Exceeded expectations for a Holiday Inn Express
The front counter staff were always friendly and cheerful. Kudos to them as they made me felt very welcomed. This has made the business trip much more pleasant. The hotel is newly opened so, within expectations, things are new and function well. However, I did not expect that this Holiday Inn Express offered both firm and soft pillows. What a pleasant surprise. The breakfast selection was basic though the grab-to-go counter near the reception is a great idea. Overall, this has exceeded my expectations for an "Express" hotel.
June 25, 2014
Rated 4.0 out of 5.0 by babyroxy7 Express hotel, good location and comfortable room
Location is good, in the middle of Jakarta. The service at front desk is excellent and the room is comfortable. The coffee house is small and has narrow space for seating. The breakfast has limited choices but overall still acceptable.
June 23, 2014
Rated 5.0 out of 5.0 by GreatDane712 Outstanding value for money. Would stay there again.
Stayed for 3 nights in June 2014 while on business. Loved the hotel and the location. Easy access (5 min walk) to the shopping mall with loads of restaurants. Staff very helpful getting taxis etc. organized. Will stay here if I come back to Jakarta.
June 22, 2014
Rated 3.0 out of 5.0 by Arsy Great location and value for money
Near to plaza indonesia. Need to improve bfast selection.
May 28, 2014
Rated 1.0 out of 5.0 by Theredkop Staff only concern for customer during the duration of the stay
Let this review be a warning to all IHG Platinum members.
Checked in on 21 April, 2014 and had a stay of 3 nights till 24 April. Upon check in, I informed the staff that I would like to have a late check out at 3pm on the 24th. The staff at that point kindly acknowledge that since I am their Platinum member, I am entitled to the late check out without any additional charges.
All said and done, the rest of the stay was fairly routine but not until the day of the 24th. I received a call at 12pm sharp asking what time I would be checking out. I told them I had already informed my late check out at 3pm. Then the reception straight away (without even checking their system to see if the customer had any IHG status) told me that they could "only" give me till 1pm due to the hotel "being full" and that if I wanted to check out at 3pm, then an additional charge will be incurred. I then told her to recheck on her system on what my status is. Upon checking, she had to tell me that she needed to get her supervisor approval on this and that she would call me back (she did not even do that after). Having think that it was all ok, I had a knock on my door at 2pm asking again what time I was going to check out. Impression straight away was, there has been no communication between the staff and the sense of being wanting to be chased out. I got annoyed with the disturbance that I decided to just get my things and went directly to the reception to check out .
In all my stays at Holiday Inn Express, I have NEVER felt so annoyed on the way that these staff can treat a Platinum member. From this experience, I will currently not consider even going back to stay until there is much improvements. Just because a guest is due to check out on that day does not mean they have to start chasing the guest out so that you can get to fill the room again.
April 27, 2014
Rated 4.0 out of 5.0 by DJA1 My recent stay
Had a room on the main street. Lots of noise, especially very early on Sunday morning when the street is blocked for bicyclists and walkers. Air conditioning did not keep room as cool as I wanted. Room makeup was late in the day, I prefer it around noon at the latest.
Front desk personnel very friendly and helpful.
April 24, 2014
Rated 5.0 out of 5.0 by wuchina l like the service very much
when i arrived the hotel...the service is turn on the air-condition already...that is very nice...i suggest dont do this...waste energy.
April 17, 2014