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Rated 4.1 out of 5 by 310 reviewers.
Rated 2.0 out of 5.0 by Bad wifi Generally a comfortable stay. Disappointed that the wifi connection was very bad in the room. Hardly get connected. And there was a blackout on the night that I was in the room. Breakfast timing was too short for too many people. If the hotel is on full occupancy, perhaps the breakfast time could be longer to accommodate to the demands. July 4, 2014
Rated 1.0 out of 5.0 by No power totally unacceptable. No electricity ,air conditioning and tv for almost half of my stay. July 3, 2014
Rated 5.0 out of 5.0 by great service Marcelyn Great staff/ Clean place 40 min train ride to times square one way $2.50. July 2, 2014
Rated 5.0 out of 5.0 by Exceptionally friendly, efficient and reassuring staff The best service we received in any of the seven hotels we stayed in over the last two week, even though several of them were more expensive. June 29, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express.... great hotel This is a great hotel close to JFK... the rooms are super clean and comfortable... the staff is friendly and helpful. i would recommend this hotel to anyone staying in the JFK area... for business or pleasure. June 28, 2014
Rated 1.0 out of 5.0 by Direct phone call for room location ignored. Remote location from JFK airport, long shuttle wait and ride, high price for poor services and quality. June 22, 2014
Rated 1.0 out of 5.0 by A very sad story - your face should be red I have already taken time to explain the problem. Will discuss it over the phone if you choose. VERY poor experience and will NEVER book HIExpress again. Customer service is not in the training evidently. June 20, 2014
Rated 5.0 out of 5.0 by Great hotel in JFK Easy parking, clean room, good wi-fi connection, nice breakfast, friendly staff. We did not use the shuttle. June 19, 2014
Rated 2.0 out of 5.0 by Clean up your act!! The best thing about this hotel is the customer service people. They are delightful. The room was not that clean and the bathroom was just filthy. We had to use bath soap and shampoo to clean the tub and toilet. The toilet seat had urine under it. I will never even consider using this hotel again. I frequently use Holiday Inn's so It's good for them that this wasn't my first impression. June 19, 2014
Rated 5.0 out of 5.0 by Easy Overnight Excellent Staff, comfortable rooms, great Wifi, and the softest towels I have EVER used in a hotel. Very satisfied. June 18, 2014
Rated 2.0 out of 5.0 by front desk staff attitude Front desk staffs needs to to be more warm in welcoming their guests. Show that great smiles and warm hospitality please!!! June 12, 2014
Rated 4.0 out of 5.0 by Excellent for last night before JFK flight Excellent hotel located next to JFK airport. Friendly desk staff. Breakfast very strict stops at 09:00 sharp! Irritating breakfast coordinator with unfriendly behaviour Room perfect! June 12, 2014
Rated 4.0 out of 5.0 by JFK Holiday Inn Express The hotel was comfortable--rooms are small. Lots of nice large pillows. Breakfast was OK. Front desk staff was very friendly and helpful. Shuttle to JFK was very good. No pool or fitness center. Functional comfortable hotel for travel but nothing fancy. June 12, 2014
Rated 5.0 out of 5.0 by Good breakfast and easy access to JFK i am arriving quite late around midnight , call the hotel and hotel transfer is very efficient ,nice front desk staff and check in is very smooth. The breakfast is from 5am to 9am ,as i am still sufffering jetlet, took the breakfast very early , Overall is a very good choice for JFK sleepover, the only concern will be the bed was too soft... June 12, 2014
Rated 5.0 out of 5.0 by Great place The staff were very friendly. All aspects of the stay were excellent. June 11, 2014
Rated 4.0 out of 5.0 by Good Value Came in late and didn't want to spend the money for a room in Manhattan.The shuttle was waiting at the AirTrain so I zipped over to the hotel in no time at 1am. The next morning, I had a taxi take me to the Jamaica LIRR Station and got into the city in less than 30 minutes. The staff was great. If I do that same late arrival, I will book this hotel again. June 10, 2014
Rated 5.0 out of 5.0 by Great stay, excellent customer service A pleasant and quiet experience for my 3 day stay. As a travel agent, I will definately let my clients know the easy and accessibility to and from the airport. Excellent and courteous staff, they are they ones who deserve tars!!! Thank you for a great stay. Excellent breakfast preparation. PLEASE NOTE: The shuttle driver was very hard on me which holiday inn location that I wanted to go to because if it was the wrong one, he let me know that he was not coming back. I did not know there were two distinct hotels in the area, luckily I knew the address. All the driver had to distinguish is that one is nemed "express". Another lady was confused, and he had to come back for her anyway...... Custemer service even for the shuttle driver is just as important when one is visiting a new city for the first time. June 9, 2014
Rated 2.0 out of 5.0 by Not so good Let me start by stating that the staff is professional, and extremely helpful. Now the bad part: The room was dirty, the toilet had urine under the seat and the bathtub was not cleaned. We had to use shampoo and bath soap to clean the bathroom. The towels were soiled and folded for us to use. One had huge dark stain, if you can't get a stain out, throw the towel in the trash. The other had what looked like a blood stain in it. This is completely unacceptable. For the price that I paid to stay here, I would expect to at least have clean towels and a clean bathroom. I definitely will not be using this hotel again. June 9, 2014
Rated 5.0 out of 5.0 by A Good JFK Experience. From the shuttle driver, who helped us with our luggage in the dead of night, to the reception staff who were courteous, friendly and efficient, a most plesant experience. Accessible by public transport from the city, but not well indicated on the hotel web-site; the fastest (and certainly the safest) option to Manhattan, which can beat the Subway off-peak is possibly the hotel shuttle to JFK, then a coach to Gd-Central. For adventurers, the Subway to Jamaica, followed by the AirTrain, is certainly the cheapest option, but can take over a good hour-and-a-half from Gd-Central... and turn into a bit of an ethnological experience... Do favour the front car in the Subway, especially if carrying luggage, as it is often - was in my case - maned w. transport police officers. June 8, 2014
Rated 3.0 out of 5.0 by Near airport Needed a hotel near JFK for an early morning flight. Hotel did not have a restaurant that served dinner and was offered "take-out" menu. Nearest restaurant was a Burger King, about a 10 minute walk from the hotel. There are other alternatives in area that should be considered. June 8, 2014
Rated 5.0 out of 5.0 by Great Staff, Great Value I arrived late at night and received the last room in the hotel. The front desk checked me in very quickly and was up front about the last room being noisy due to its location. It was greatly appreciated and with the proper expectations set I still had a good night's sleep. Breakfast in the morning was good and all the other amenities met expectations. The hotel should consider letting the breakfast run longer than 9am. I barely made it to breakfast before it was shutdown and the eating area was packed with guests as the food was taken away. 10am is a more reasonable end to breakfast. June 6, 2014
Rated 5.0 out of 5.0 by Great place to stay I stayed one night on June 2, 2014. The hotel is excellent hotel but I believe the pricy for the room is little pricy. NYC tax is high on hotel rooms. June 6, 2014
Rated 5.0 out of 5.0 by This hotel is great I use this hotel for some of my trip overseas when a stop is required. I have to agree with some of the other reviews, is just a traditional Holiday Inn Express. Traditional express breakfast in the morning etc. But what really make this hotel especial is their people, they are always going the extra mile to help and make you feel welcome and help you as much as possible. I has been in 5 star hotels and resorts were I wish they have people like this. On a previous occasion they let my wife and I stay longer in the room so we don't have to wait at the airport because our flight was delay a few hours. On the last trip the pop machine on the 4 floor cut my 10 dollar bill in half and they give me my money back and get me my drink. Also we got there very late at night and mention that we were returning our car rental and were going to take the shuttle back. They mention that should be fine and to our surprise when we came out of the car rental the shuttle was right there waiting, we told the driver how lucky we were to be just there at the right time. To what he reply no Mr. Arce I was waiting for you the manager heard you were dropping your car and ask me to come and get you. Needless to say thumbs up and thank you. What is amazing is not just one person, but the attitude of the whole team is great. June 5, 2014
Rated 5.0 out of 5.0 by Courtesy of Staff The staff was tops and I have been to many countries, plus many states in USA and this staff was the best. We felt very comfortable. Housekeeping was very good and one worker was especially nice and made sure we had what we needed. June 5, 2014
Rated 5.0 out of 5.0 by Excellent Staff, guest room and amenities I did not have a very good impression initially due to the shuttle pickup as it was fairly confusing due to the signage on the bus and the drive did nit get out of the shuttle to advise any waiting passenger. I had to call twice to have myself picked up. All those frustrations were melted away by the efficient and friendly front desk staff who quickly took care of my check-in and point me to where I can grab a bite since I was hungry after a flight. They also recognize and thank me for my platinum status with IHG Everything inside the room was superb, from the bed, pillow, desk to the shower amenities and the water pressure. The breakfast they served in the morning offered many options and is more than enough to fill you up. I am grateful to the Front Desk staff who were eager to help me to receive an important fax amid their busy reception. Without any doubt, I will stay here again. June 4, 2014
Rated 5.0 out of 5.0 by Courteous staff The staff was extremely helpful and patient with all of our questions and the shuttle service was exactly what we were looking for. We never waited very long to be dropped off or picked up. The hotel was very easy to find considering we drove 4 hours to get there. Definitely recommend this hotel for the convenience to JFK airport. June 3, 2014
Rated 5.0 out of 5.0 by Best HI Express near JFK airport! Stayed here for three days. Amanda was wonderful and had a very customer friendly approach. Very professional - 5/5. So were ladies at frontdesk. Hotel is in good location. Will stay here again! June 3, 2014
Rated 5.0 out of 5.0 by Flying out of JFK? This is your hotel. This hotel has everything you want from a HI Express. Quick, friendly service, clean rooms and a hot breakfast. The airport shuttle runs every hour to the airport which is less than 5 minutes away. If the shuttle is crowded, they send a back-up shuttle. Everything seemed very organized. May 31, 2014
Rated 4.0 out of 5.0 by Convenient for transport and access Convenient for transport and access to airport. Young lady on duty when we checked in was excellent, friendly and very helpful. Give her a raise please! May 27, 2014
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