Rated 4.2 out of 5 by 185
Rated 4.0 out of 5.0 by Winnie07 Ideal location for early morning flight or late arrivals
Hotel accommodation was good and the 24-hour shuttle service was reliable and quick. I stayed twice in this hotel and my only criticism was the noise - not from outside, but in the hotel.
The first time I was woken well after midnight by noisy guests in the corridor outside and again at 2.00am by a security guard using a 2-way radio outside my room - I could hear both sides of the conversation! The second time I stayed I was again woken in the early hours by guests talking loudly in the corridor.
People arriving late at night or very early in the morning should be reminded at check-in that guests often have to be up very early or need to sleep in after a late arrival and noise should be kept to a minimum in the corridors. Security staff should also be told the same thing!
July 10, 2013
Rated 5.0 out of 5.0 by Nicaff Great staff
Staff members in Rest area is wonderful... very friendly and eager to help.
July 9, 2013
Rated 1.0 out of 5.0 by Alapaki Good Deal
After an all night ten hour flight to JFK Airport, New York, we were very happy that Holiday Inn Express had room for us to checkin early. The coffee and breakfast is good. Mahalo!
July 8, 2013
Rated 5.0 out of 5.0 by Odysseus For women traveling solo
I stayed at this hotel while traveling to and from Europe just within the past month. My primary purpose was a safe, clean, accessible place to stay for one night, close to JFK, while I went to Europe and when I came back from Europe. This hotel met all of my expectations.
The best thing about this hotel are the staff...both times they were wonderful! They all are wonderful examples of what excellent customer service means. On July 2, when I flew back to the US..really tired...Ron was the guy who drove the shuttle van from the airport to 3 hotels. He was FABULOUS! It really blew my mind, especially because I live in South America where "customer service" is not a high priority item yet. Ron even had bottles of water for those of us who had just arrived at JFK. This gentleman deserves a big commendation and/or raise! It makes me so happy that Americans are still do friendly and helpful.
July 8, 2013
Rated 2.0 out of 5.0 by Im1688 Air Conditioning Unit
They have the best air conditioning unit in room. Very quiet and cool.
July 2, 2013
Rated 5.0 out of 5.0 by pvk117 updated and comfortable
i booked the room as a layover after a trip to europe. the shuttle was convenient for our flight back out the next day. the bedding was so comfortable after some inferior facilities overseas. better than i expected.
June 26, 2013
Rated 4.0 out of 5.0 by ATB79 Great Front Desk Service
We had a Chinese foreign exchange student on his way home to China, he missed his connection at JFK and had to stay over the night. Cindy at the front desk was very helpful in securing our reservation, keeping an eye out for our student, making dinner recommendations and ensuring he got to the airport the next morning. We felt comfortable leaving him in her care.
June 25, 2013
Rated 5.0 out of 5.0 by Sandoval Excellence great service
All personal exelente nice people my family,take good time exelente location, close to airoport
June 25, 2013
Rated 3.0 out of 5.0 by Plymouth OK HOTEL, BUT NOISE PROBLEM
I had one night here between connecting flights at JFK on June 15th 2013. The room was fine and comfortable, but there was some kind of probably illegal rave going on in a building a few blocks away and the hotel was affected by electronic drum beat vibrations from 2300hrs to 0500hrs the next morning. I am sure this was unusual, but the staff made no attempt to call the police or do anything about it, despite repeated requests. Sleep was impossible. The hotel was flexible in allowing a late check-out for me, for which I am grateful.
June 24, 2013
Rated 3.0 out of 5.0 by ANELKA the hall of the hotel
the conference center 's poor ,the restaurent not comfortable and variety of breakfast not good.
June 24, 2013
Rated 4.0 out of 5.0 by Tung Good location if you are flying off next day
The location is good, as there has free shuttle bus to airport. If you are flying off next day, it is a good choice, as you can avoid the jam and for sure you can catch your flight on time. The staff is friendly. The only thing is just the room a little too small.
June 24, 2013
Rated 5.0 out of 5.0 by Nikk23 Thanks for a great stay.
This is an absolutely clean and well-run hotel, with quiet comfortable rooms and a lovely staff. I was so happy that the shuttle bus service was prompt, having arrived late at JFK very tired and also uncertain about what was involved with taking the shuttle from "Federal Circle." The hotel picked up the "courtesy phone" call (I am the only person in the world without a cell phone apparently) and told me to expect the shuttle in a few minutes. The shuttle driver and the reception staff were so kind. Likewise, the next morning, the shuttle left promptly and the driver was also very nice, as was the rest of the staff in the breakfast room and at the front desk. Comfortable bed, pleasant room.
June 22, 2013
Rated 3.0 out of 5.0 by Pramod Good Location
The Hotel is close to JFK. Great for Airport passengers in Transit. Good Airport Shuttle - Complimentary.
June 17, 2013
Rated 5.0 out of 5.0 by makandy Excellent Hotel
What a pleasant surprise. We would highly recommend this hotel. A very friendly and efficient check in process got us to our room very quickly. The room itself, as well as the bathroom were very clean and nicely appointed. Free breakfast was served from 5 am, very convenient for those who had to be at the airport early in the morning. There was a large selection of traditional continental breakfast buffet including scrambled eggs with bacon and pancakes. Everything fresh, warm a nicely presented.
June 12, 2013
Rated 3.0 out of 5.0 by woman65 relaxing stay
was able to get enough sleep i needed for my next destination.
June 10, 2013
Rated 3.0 out of 5.0 by Deedee91 Okay stay but hallways stink!!!!!!
Overall the hotel is decent. When we checked in, the hotel staff informed us that they didn't have any rooms with double beds... that we booked a month and a half before our stay. Then proceeded to ask if it would be adults or kids in the room with us, like it mattered. If I booked and PAID for double beds, that's what I wanted. She got a manager who straightened it all out and got us the right room. I think it is a bit overpriced for the quality, but I guess for New York its a value? It does not live up to the Holiday Inn brand name. The room is decent, however the hallways smell of sweat and are very musty, which eventually seep into the room. We had to keep our window open to have fresh air from outside to avoid the smell. On the bright side, the breakfast was nice. Free parking is a plus. I personally would not stay here again, but if you are going to be here just for one night waiting for a flight, go for it!
June 2, 2013
Rated 5.0 out of 5.0 by Stewart1 Ideally Located, and Great Service
Not only for traveling out of JFK Airport, but for myself this location is close to many of my important customers. The staff, all of them from the Managers, Front Desk, Maint., and room cleanliness all rate at a minimum of 10 out of 10 from the many times I have stayed at this location. Even if the person traveling is visiting downtown NYC, the free shuttle will drop you off at the Airport train station. I would recommend this hotel to anyone flying, or just visiting the NYC area. This includes the beaches as well.
May 23, 2013
Rated 4.0 out of 5.0 by flossie01 comfortable room, good breakfast
comfortable room.friendly efficient staff. good breakfast.handy location
May 23, 2013
Rated 1.0 out of 5.0 by Dg330 Overnight stay prior to flying out to the UK
Room smelled of sweat and dirty....I would not house a dog in it...
May 20, 2013
Rated 5.0 out of 5.0 by Coastal Wonderful Stay
Was greeted as a Priority Club Member. Staff extraordinarily helpful and friendly. Room very comfortable and quiet (despite being close to the airport), able to adjust temperature with no problem. Very clean and pleasant up-to-date furnishings, bed comfortable. Enjoyed my stay and would definitely stay again.
May 16, 2013
Rated 4.0 out of 5.0 by Al17 Great staff
I was really impressed at how welcoming the staff were considering they must see the majority of their guests for probably only one night. Michael on the Front Desk, was especially helpful and obviously loves his job and he was the highlight of my day.
I was also given a late checkout which ensured I only spent a few hours at the airport waiting for my flight so that was a great help.
If you need a hotel to stay at for a while at JFK, this is the one to pick.
May 16, 2013
Rated 5.0 out of 5.0 by MikeC54 Fun and Friendly atmosphere
I have stayed at many Holiday Inn hotels across the US and found this Kennedy Airport hotel to stand out for their attention to their guests. They truly went out of their way at all times.
When I was checking in, the woman behind the counter offered to move her car so I could park my vehicle more conveniently.
During the week their managers social gatherings offered an opportunity to visit with other guests to pass the time while enjoying a few snacks.
I truly enjoyed feeling welcomed back at the end of the work day when I entered the lobby.
May 14, 2013
Rated 3.0 out of 5.0 by Terry231 OK for short stay
Rooms a bit small compared with other HIE hotels stayed at during our 2 week U.S touring vacation, but generally suitable for overnight stay, before flying out of JFK airport.
Would not book here for long stay, as difficult to get into Manhatten etc. for site seeing.
May 13, 2013
Rated 1.0 out of 5.0 by RoadWorrier Bizarro Hotel
My stay started auspiciously with a Cinco de Mayo spread at the breakfast room with Dos Equis, sangria and Mexican food but before I could partake in the festivities, I had to go up and down to my room twice as the card key would not work. The third time it worked - but there was a man already inside it, visibly annoyed at this intrusion to his privacy. I obviously complained and the customer services supervisor was gracious enough to give me a few thousand Priority Club points and his profuse apologies.
At 3:00 am, I was awakened by a wake up call that I never requested. Then at breakfast, I made it just before the 9:00 am cut-off time. The hotel food servers were already putting away the breakfast items but one of them allowed me to get some food off the trays that they were taking away. Fair enough but as I was hardly finished with the cold scrambled eggs and biscuit, the other lady was dragging away the plate from me. She spoke little English so I had to gesture that I am still eating the food she was prying away from my hungry hands.
I always stay either at the Holiday Inn or Crowne Plaza and generally enjoy my stay. On one of my consulting trips overseas, I once stayed at a Crowne Plaza for 3 months straight. This stay was just overnight and was I happy to finally leave.
May 12, 2013
Rated 4.0 out of 5.0 by LAGNewOrleans Close to JFK
Really convenient to JFK. Easy access to and from hotel to airport. Would recommend to anyone flying through JFK.
May 10, 2013
Rated 5.0 out of 5.0 by yodashelby great value and experience
simply the most capable and accommodating staff we've experienced.... rivals much more expensive hotels. much more than just a room and a meal... highly recommend.
and thanks to the staff.
May 6, 2013
Rated 2.0 out of 5.0 by rwill10 JFK
Bad location. No Gym. No Laundry. Nothing near by.
May 3, 2013
Rated 5.0 out of 5.0 by Vilanova very positive experience on way to and from Kenya
from the time you check in at the desk until taking the shuttle back to the airport, very helpful and attentive staff. No discernable airport or street traffic noise. Clean room, comfortable beds.
May 2, 2013
Rated 5.0 out of 5.0 by Susie40 Missed flight
Unfortunately, we missed our international flight to Ireland and the airline was NOT helpful. So we called Holiday Inn Express from airport & booked a room & got instructions on how to meet the shuttle from airport. From the moment we walked in we were treated with professionalism and great service. It was around 9:45pm and we hadn't eaten dinner yet. So the Supervisor, Amit, was very helpful in getting us food delivered to hotel. Michael offered us a late check out since our next flight wasn't until 5pm the next day. He also informed us on the shuttle service to airport & what time we should meet it. It had been a horrible day! We were so disappointed about missing flight to Ireland, but can't say enough good things about the staff who treated us so well during our stay!
May 1, 2013
Rated 3.0 out of 5.0 by asdffdsa Shuttle bus only once in a hour/breakfast gone quickly
The shuttle from Federal Circle runs every one hour at :30. So if you are unlucky, you need to wait one hour.
The breakfast starts 5:00. When I went to the dining at 7:00, some foods are already gone. They say they do not have any more. Better to be quick.
April 28, 2013