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Rated 4.1 out of 5 by 308 reviewers.
Rated 4.0 out of 5.0 by Very convenient for overnight layover at JFK Hotel shuttle pick up at Federal Circle Station of the Air Train is easy and convenient. Going directly from the hotel to the airlines terminals by the shuttle after check out is even more convenient and easier. September 8, 2013
Rated 4.0 out of 5.0 by Recent 2 Night Stay My husband and I had an immediate family funeral to attend in Rockaway. We live in Delaware and had to find accommodations nearby and chose the Holiday Inn Express at JFK airport. We've always had good success with our stays at the Holiday Inn Express elsewhere. The front desk staff upon arrival on Tues. 9/3/2013 couldn't have been more accommodating, especially when they found out the reason for our stay. We arrived around 2:30 p.m. well before the official check-in time of 4 p.m. and they had a room available for us, please don't hesitate to ask. The girl (sorry I didn't get her name) behind the desk kept asking us throughout our check-in process if there was anything they could do for us. When I had called down to get a refrigerator for our room it was there in the room upon our return after the wake that evening. When that same girl saw us the next day she asked if we would like a later check-out time for our departure the following morning and asked how we were doing since we had just returned from the funeral. With so many people in the hotel it was a breath of fresh air to have someone who remembered who you were and the reason for your stay. When and if I have to return to NY I would definitely stay at that hotel. Thank you for making a difficult time a little more bearable. Janet & Denis September 8, 2013
Rated 3.0 out of 5.0 by Customer service did not meet my expectations I had two luggages with me and I was totally disappointed with the customer service, nobody offered to help September 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean room, friendly staff Was greeted by a friendly and helpful staff member in the early hours of the morning, just what was needed after a long 30 hour trip from Australia! The room was clean and nicely furnished. The bed was huge and very comfortable. Breakfast was adequate and the free shuttle back to the airport was much appreciated. September 3, 2013
Rated 5.0 out of 5.0 by Great Location near JFK Great location within minutes of JFK Airport. Shuttle service ran all the time , we never had to call for pick up. Clean comfortable room. September 3, 2013
Rated 5.0 out of 5.0 by Fantastic The best thing about this hotel is the staff! Extremely friendly and helpful. I stay in hotels almost every week and this one stands out as one of my favorites. Thank you! William September 3, 2013
Rated 4.0 out of 5.0 by Outstanding front desk, surprisingly quiet We stayed here while getting our daughter settled in to St John's University. The hotel is about 6 miles from campus. Even though it is right at JFK airport, the noise from planes or traffic was minimal. Traffic and parking was typical New York, but they made extra free parking available to us by sharing spaces with adjacent hotels. Tanesha and Taneeshia at the front desk were 5 STAR customer service receptionists quickly getting us settled. The room was smallish but very comfortable for 4. Breakfast was hot and had many choices, but very limited for those on wheat restricted diets. There is no work out room or pool at this hotel. The staff was extremely helpful with printed maps and driving directions around the area. We will stay here again. September 3, 2013
Rated 5.0 out of 5.0 by Super friendly staff, nice rooms From the moment I check in, the staff made me feel like I was the most important guest in the hotel. They catered to every question I had for the area. Dinner suggestions were fabulous. Amanda, Cindie, and Clarissa really made me feel at home for the week I was there. The hotel was finishing up a remodel, and the updates are looking good. If my travels bring me back to this area, I will definitely be staying again. I've stayed at a lot of hotels and this is one of the best staffs I have encountered. Hats off to the management for their selection of employees and the training to provide such great service. I would like to have had a fitness room, but this location mainly caters to overnighters instead of weekly travelers, so I understand why it wasn't there. September 2, 2013
Rated 5.0 out of 5.0 by Highly praised for staff and comfort The staff at this Holiday Inn are extremely attentive. As soon as you arrive to check-in they are full of the joys of spring and they really welcoming and sincere. This must be the best greeting that I have ever had from the ICH Group of hotels and this is only a HI Express!! The room I was allocated was spotless and comfy with all the usual amenities in the room and bathroom you would expect. My surprise came in the early hours of the morning when my electronic wake up call was answered and promptly woke me up then around approx 15mins later Paulette the early morning duty receptionist phoned me up with a courtesy wake up call. What an excellent idea!! All in all a pleasant stay and would definitely stay again at this professional establishment. They deserve an award too! September 1, 2013
Rated 4.0 out of 5.0 by DWC's stay The most friendly and helpful staff I've met in an Express Hotel ever. Very responsive to questions with a friendly smile. August 23, 2013
Rated 5.0 out of 5.0 by Excellent staff and service Our family stayed at this location for 3 nights and received great service from all the staff. This was last leg of our 2 week vacation on the east coast and received recommendations from the staff on where to visit with our family and how to navigate the transit system. Front desk is very friendly and always willing to help you with a smile. Good Job to all!!! August 20, 2013
Rated 2.0 out of 5.0 by Noise very expensive for the quality of the property Expensive did not have the room i asked for very noise peaple screams on the corridors August 18, 2013
Rated 2.0 out of 5.0 by Service We had lots of luggage and were not assisted by any staff member. Surely you can do better? August 17, 2013
Rated 5.0 out of 5.0 by MY EXPERIENCE I was on my way back to the U.K and had to stop a night at the Holiday Inn Kennedy Airport. My trip so far had been full of ups and downs i had lost my wallet with my drivers licence and credit cards.I arrived to the greeted with the biggest smile from the lady at the front desk Paulette,She Helped me as much as she could which i was very grateful,because my journey could have been worst. GREAT Customer Service. I would diffinately be staying their again when im in the u.s. August 17, 2013
Rated 4.0 out of 5.0 by A little pricey but I'd do it again. This was an overnight stay with my 2 teen sons as we traveled. I'm glad I made the reservation in advance as this was the 3rd hotel I called, all rooms were booked. We were able to check in a little early & received queen beds for the price of dbl. The warm oatmeal raisin cookies sealed the deal immediately, but only after we didn't have to wait on the shuttle at the airport. All service providers were very friendly, helpful & went above & beyond, including the 5 a.m. check to make sure I was awake after the 4:45 a.m. wake up call. After returning to the hotel at 3 a.m. from seeing NYC & needing to catch an early flight, this was VERY much appreciated! The breakfast was served early, it was free & it was very satisfying to my teens & myself. Again, the shuttle service back to JFK was timely & the driver was very helpful with all of our luggage, making sure we found a porter right away. The room was a little small, the hotel doesn't have a large storage space for overnight luggage & the room was pricey, but I'd probably reserve at this hotel again. August 16, 2013
Rated 4.0 out of 5.0 by staff very friendly and helpful good stay except told that Green Acres shopping center and neighborhood safe-not so! August 16, 2013
Rated 5.0 out of 5.0 by Good hotel near the JFK airport but it can be better The hotel has a great location that is extremely close to the JFK airport. And also, the shuttle of the hotel is very convenience. Here is what the hotel can improve: try to increase the number of parking lots, try to figure out why there is a chemical smell in the room. August 11, 2013
Rated 4.0 out of 5.0 by Good place for a night after a long flight The front desk staff was excellent and the room was clean. We enjoyed the breakfast and shuttle service to and from JFK as well. All was as advertised and we will stay there again when the times comes for another night near JFK! We also appreciated the late night menus and thoughts on what and where to order from at midnight! All these places delivered to the hotel. August 11, 2013
Rated 5.0 out of 5.0 by Quick, Excellent Stay The staff at this location were very friendly and helpful. We felt welcomed from the first phone call to ask a question about the hotel through our checkout and shuttle experience. I was so pleased by this hotel that I would surely recommend it to anyone looking for a place to stay for a short term or a long term stay, The price is just a bit more than a few other places but with the quick and efficient shuttle service and the above average customer service I think it is well worth the extra cost. August 11, 2013
Rated 4.0 out of 5.0 by Nice staff The breakfast staff is very cordial. Both the Peruvian and Dominican girls from Breakfast staff were so gently and able to help in any inquiry. Also, the Peruvian shuttle's guy (Carlos) was very gentle. August 8, 2013
Rated 5.0 out of 5.0 by Good Experience Great hotel choice for an over-night stay before departure. August 8, 2013
Rated 4.0 out of 5.0 by Great value for the cost If your staying in the Jamaica NY area this is the place you want to visit. Staff friendly, establishment clean and cozy and overall great value for a bargain. Enjoyed my stay! I was there last year also for an annaul event in the area and plan to stay at this location every year I come to the area. August 7, 2013
Rated 4.0 out of 5.0 by Johne999 Overall good, very friendly staff, bit noisy late at night August 4, 2013
Rated 4.0 out of 5.0 by Very friendly & quick check in The girl at check in was very friendly and checked us in quickly. she gave us lots of information on where to eat etc and she understood everything I said (I am Scottish) which made such a difference as despite travelling to America every year and speaking clearly!!! The locals dont seem to understand me! So this was a very pleasant surprise. The traffic from outside the room was quite noisy as we were on the main street, but the room was clean and the shuttle bus very prompt. We have stayed here before and would stay again! August 4, 2013
Rated 4.0 out of 5.0 by Worked out great! Free shuttle to JFK was the reason for the stay both times. It was on-time. The staff was very accomodating and friendly. Wouldn't hesitate to stay again. August 2, 2013
Rated 5.0 out of 5.0 by Clean rooms and friendly service Very clean and quiet rooms . The bathrooms are well stocked with plenty of towels . The staff was friendly and very helpful . The free shuttle to the airport is right on time and saves a 10.00 cab fare . They provide a nice breakfast and start the service early as many people have early flights . Good experience overall . August 2, 2013
Rated 5.0 out of 5.0 by All around a very positive experience Michael had 12 of us to accommodate ranging in age from 7 to 70 and he and Cindie were great. We stayed as part of the program that let us leave our cars for the time we were away. We all were pleased and would definitely come back and recommend it. Thankyou Michael and all the staff we dealt with. July 27, 2013
Rated 5.0 out of 5.0 by Great stay...highly recommend! A well located and well appointed airport hotel with excellent complimentary breakfast, friendly staff and a very efficient airport shuttle service. July 22, 2013
Rated 4.0 out of 5.0 by Good value choice for layovers We were pleasantly surprised by this hotel. The staff was exceptional, allowing us to check in early and leave late the next day to accommodate our flight schedules. Room was clean and well appointed, though with two queen beds, a little crowded. Delivery options for food were great, and the free breakfast was top notch. July 20, 2013
Rated 4.0 out of 5.0 by Comfortable, clean accommodations, breakfast not so good. I went down to breakfast at 6:30 am to what I expected would be the usual Holiday Inn Express breakfast. While the sausage & bacon were tasty, the egg turnover was bland, cold, and, dry on the outside, and the biscuits were hard and dry. There were no flavored creamers for my coffee, as there usually are at other Holiday Inn Express's. It was a major disappointment. One would think that getting to the breakfast room that early would result in hot, fresh and tasty food. This is basic food given out at every Holiday Inn Express I have ever been to. Unfortunately, it was the most disappointing breakfast I have ever had at your hotels. I will say that the employees at the check-in & check-out were kind & respectful. And I was pleased to be the "customer of the day" and receive the basket of goodies. Also, the shuttle came on time and got me to JFK quickly. July 19, 2013
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