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Rated 4.3 out of 5 by 72 reviewers.
Rated 1.0 out of 5.0 by Very Poor General Manager/Housekeeping Stayed 3 nights at this Property. 4-5 people in Room, 2 Adults. 2 children, 2 nights 3 Adults. Only received 4 Bath Towels, 2 Hand Towels, 4 Wash Cloths, for all these people. Told General Manager need more Wash Cloths, Towels, refused to give to Us. Rude, said had no more Wash Cloths, Towels. Found 1 Beer Can under the Bed & 3 behind the TV by the Children, we don't drink, so, left by previous guests & Housekeeping failed to clean up. Also, Housekeeping came, never vacuumed, didn't clean Bathroom or Table Tops. Toilet plugged & plumber came & unplugged toilet, then speed in Toilet leaving urine & feces on floor & toilet seat & left without washing hands touching our door knob with his dirty hands. Way too much chlorine in Pool, children got terrible chlorine rashes, that they are still suffering from days later. Breakfast should be later to take advantage of!!! General Manager VERY UNPROFESSIONAL!!! Asked for comp 1 night for all these problems, all he would do is give $25.00 off & said he gave 5000 reward points, but, not sure if he gave. August 15, 2014
Rated 5.0 out of 5.0 by Renewed Faith After staying in 2 different hotels on my trip that had poor quality towels, rooms, pools, bad hot tubs, closed pools we were thrilled to find that this Holiday Inn was amazing. The hot tub was clean and HOT. The pool was in great condition too. And the towels were abundant and fluffy! Breakfast was sufficient and their supply of coffee and creamer was nice to find as well and available at all hours! It was a perfect way to end our motorcycle trip for the same price as the other bad hotels! August 13, 2014
Rated 4.0 out of 5.0 by Horrific smell in room. Every time the air conditioner kicked on there was a horrible smell of rotting dead carcasses. I don't know how the staff wasn't able to tell when they cleaned the room. I had to either make sure the air conditioning was on all the time or deal with the smell. Not a fun experience. August 10, 2014
Rated 5.0 out of 5.0 by A bed more comfortable than the one at home. Working on the road requires a hotel room with good internet service and plenty of outlets. HIE Jamestown has all that plus a wonderful staff. At the end of the day you get treated to one of the most comfortable beds you'll ever sleep in. August 7, 2014
Rated 5.0 out of 5.0 by Great overall experience The staff and management were absolutely excellent. Just plain accommodating and helpful. We were a small group, and everyone felt well treated in this very clean, comfortable hotel. My wife and I had stayed here before and that experience led me to stay here this time. I was very happy I made that choice. July 31, 2014
Rated 5.0 out of 5.0 by Parking Needs more parking to match the capacity of the hotel. July 17, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express in Jamestown, ND great place to stay! We had a great stay at the Jamestown, ND Holiday Inn Express. Check in was quick and easy, we found our room clean, well decorated, comfortable for lounging, good TV viewing with high speed internet and a very comfortable bed for our sleep. The room was very clean as was the bathroom. The front desk personel were very friendly and helpful. We will stay here again when we are travelling in the area. July 14, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Enjoyed our stay when traveling through the state. Very friendly staff and clean/comfortable rooms. Of the 5 nights we spent in hotels, this was the best we stayed at. July 14, 2014
Rated 5.0 out of 5.0 by Hit is consistently high quality IHG is our first choice for accommodation during our travel because of the consistent service and quality. July 13, 2014
Rated 2.0 out of 5.0 by Lousy service Office staff did not know how to print a report, tell me what the rate was with tax, or make anything work. He acted like he was brand new. No sincere apology was given. He wanted to be left alone. I am a platinum member at IHG and have had good experiences for the most part everywhere I go. I travel all of the United States. The service here and the lack of caring was evident every step of the way. I would not recommend this hotel. July 10, 2014
Rated 4.0 out of 5.0 by Jamestown Overall a very good and clean hotel. Please do something with the extra outlets above the desk with the blue night light on it. I had to cover it with a hand towel. Once I did that the room was dark. Appreciate the extra outlets at the desk but that blue light is way to much. July 6, 2014
Rated 5.0 out of 5.0 by great experience everything was great. The only minor concern I have is after we left, my daughter left a stuffed animal in the room so I called the hotel staff and was put on hold, then got hung up on. I called again and she said that she would check with the cleaning crew and let me know if the animal was there. 4 days later, still no call back from them. But everything else was great! June 30, 2014
Rated 5.0 out of 5.0 by Best it could be Was there attending a funeral. Staff were very friendly. Maid waited until we left at noon, and then cleaned our room. Kitchen staff let me wash out a thermos cup that had orange juice in it with soap & water from their sink. Beds comfortable. Great shower head pressure and a full size hair dryer. Comfortable lounge/front desk area with a TV. Easily accessible, right off the freeway. June 30, 2014
Rated 5.0 out of 5.0 by Great Place to Stay What a great place to stay! The front desk professional was exactly that, very professional! She takes her job very seriously and was friendly and really seemed happy that I was there, (along with the 3 others in our party.) The room was also nice, the air conditioner worked well, the room had plenty of bath items and it was just overall a great place! I couldn't ask for anything more. The location is easy to find, just off the interstate and near many restaurants. June 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed, but curtains did not close! The room was great, the only thing that was annoying was that the curtain were not able to close. Not only in our room, but in others as well. This made for a very bright and early morning... June 25, 2014
Rated 5.0 out of 5.0 by great room wonderful stay From the front door to the room to breakfast and having to leave the hotel in the morning it was a great way to begin my vacation. The room was so comfortable and breakfast had everything I could want and need. Coffee in the evening when I came back in with a cookie what a great treat. I loved the whole experience and would recommend it to anyone. June 19, 2014
Rated 3.0 out of 5.0 by Comfortable bed The bed was very comfortable, however, the interstate was nearby my window and could be heard. After getting to sleep, it didn't bother me. Great breakfast and simple to check out. June 15, 2014
Rated 5.0 out of 5.0 by Clean room Our room was nice and had additional plug ins for charging cell phone, ipods, etc. They had both firm and soft pillows for use and fan worked well and wasn't noisy. I left a blanket and pillow in the room when I checked out, and when I realized this a few hours later, I called the hotel. They had my blanket and pillow and had it waiting for me at the front desk. June 11, 2014
Rated 5.0 out of 5.0 by nice stay good value at a friendly place. Staff were easy and helpful, room was clean and relatively quiet. I think this is the best hotel in this town, and will stay again if traveling there. June 6, 2014
Rated 4.0 out of 5.0 by Very Nice Stay Pros Great Breakfast Comfortable Beds Nice looking property Friendly Staff Good Internet Cons Our room had an odd smell Bathroom could have been cleaner Overall one of the best hotels in Jamestown. June 4, 2014
Rated 5.0 out of 5.0 by Comfortable room and easy access to surrounding area. Other than a thunder and lightning storm at 3 am, it was a relaxing stay with very good service from the staff. The central location has easy access to restaurants and businesses. June 3, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express anywhere This is one of my favorite places to stay. I especially enjoy the fitness room, as it is on a well-lit corridor and has easily understandable equipment. June 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed was tired and your place hit the spot pizza ranch right next door was a hit also. June 3, 2014
Rated 1.0 out of 5.0 by Rm 311 Bring Gas Mask Worst smelling room I have ever stayed in. And, they would not switch me rooms or credit my stay. May 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed, friendly team members I really appreciate the option of both a firm and soft pillow! Bed and bedding were comfortable. The team members at the front desk and dining room were very courteous, friendly, professional, welcoming. Being from Minnesota, we missed Twins baseball for an entire week while visiting Yellowstone. We stayed in Jamestown on our way home and were thrilled that we were able to watch the Twins on Fox Sports North! We really appreciate the complimentary breakfast before hitting the road for another 5-6 hrs. May 21, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express in the state! We made a quick overnight stay at Jamestown en route to a meeting. It was wonderful! We've had problems in other places with not being able to find things in the room, etc., but everything we needed was in plain sight here. The breakfast room was well attended, with food being replaced with fresh on a regular basis, and the coffee being plentiful. I only regret I can only give them 5 stars. April 30, 2014
Rated 5.0 out of 5.0 by Great stay We got there late and left early but we were very pleased with the accommodations. Very nice hotel that was clean & well kept. April 21, 2014
Rated 4.0 out of 5.0 by See you again soon!!! Short notice, called in and had great customer service!! April 20, 2014
Rated 5.0 out of 5.0 by Great staff and very modern facilities Hotel look brand new....staff was very friendly. The exercise room even had weights. Top notch for the price! April 6, 2014
Rated 5.0 out of 5.0 by excellent service from the maid service to the manager, have been outstanding!!!! I wish more hotels in the industry could follow suit, as they do at this hotel. Thank you for the great customer service, and that excellent customer care. Thank you April 1, 2014
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