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Rated 4.3 out of 5 by 70 reviewers.
Rated 1.0 out of 5.0 by 8 Stays, ALL terrible. Dirty rooms… Subject: Holiday Inn Express Jamestown Location: Jamestown, North Dakota, United States, North America Title: 8 stays...all TERRIBLE. Dirty rooms. No management ID#: 191756735 JAMESTOWN N.D> HOLIDAY INN EXPRESS; 2-stays-clogged bathtub to ankles -stays(told working on, later found out they didn't have a maintenance guy.) 1-stay-found food in folded foot blanket-was told "that happens" 1-stay-milk luke 'cool' at breakfast. Women in charge says "no one else COMPLAINED". I work in heating/cooling and saw fridge was "packed full" no air circulation. She puffed air like whatever. She ck'd and said in a growly tone. ITS TURNED ALL THE WAY UP.. yes, I bet it was. And still couldn't cool. Told her to just forget it then..geez! UNDERSTAND! its so full it can' stay she had spaces... 1-stay- DOUBLE charged me. Took me to get very upset with a young girl 2 weeks later (I stay once a week) behind counter to get my account credited.. and I'M the Hotel grinch of course.. 1-stay-new manager forget to make a reservation for following Monday and they put me in a handicapped room. (1) hanger rod for handicapped not attached to curtain. and also I had this!...Yeah, see pics. Urine on toilet and Wet soggy wash cloth in tub was found in morning. Do you think this room was cleaned? No "sorry", or "oh my" or anything at check out with MANAGER. Again I'm now the Grinch because I point out things. They call me two days later and said it would be best if I don't stay there any longer.. $5000.00 a year and I get booted because there is no quality or employee control…FYI…FYI…Find another Hotel… January 25, 2014
Rated 4.0 out of 5.0 by comfertable room was nice and clean heating system should be updated with a wall termostat as it's warm by heater and cool by bathroom. room was nice and quit for sleeping. breakfast could use a little help, dry eggs and runny gravey. not very appatizing December 16, 2013
Rated 4.0 out of 5.0 by comfertable. room was a little cold at first but heater worked good should be updated to a wall thermostat, otherwise comfertable and fairly quiet. December 16, 2013
Rated 5.0 out of 5.0 by Great staff member Staff member "Tara" made my week. Helped me out with a concern during travel in poor weather. Hotel is solid, but I will be back here based on her service alone. Thank you Tara, I appreciated your help. December 9, 2013
Rated 5.0 out of 5.0 by Always a favorite I stay at the Holiday Inn Express at Jamestown, ND everytime I have to stay overnight in Jamestown, which is about once every 2 or 3 months. The staff is always happy and chearfull and are always willing to help if they can. Most of the rooms, hallways, and lobby have been recently renovated. The staff is knowledgeable and know the local area very well. This is one of the best Holiday Inn Expresses that I have stayed at and I alway enjoy my stayand always look forward to my next stay. December 9, 2013
Rated 5.0 out of 5.0 by standard of excellence I stay regularly at hotels throughout the region and consider this location among the best. The staff are knowledgable about the area and welcoming to weary travelers. November 25, 2013
Rated 5.0 out of 5.0 by Everything about the hotel is PERFECT!!! This hotel is by far one of the BEST Holiday Inn hotels I have every stayed in. I was travelling back from Fargo and decided to spend the night in Jamestown at this hotel during my journey back home. This turn out to be a great decision. The lobby is very beautiful and spotless, very nice business center. The front desk staff was very friendly, and checked me in very quickly. The guest rooms had sufficient space, smelled fresh, bed neatly fixed and room & bathroom was super clean. I can go on and on saying wonderful things about this hotel, because everything about this hotel is PERFECT/WONDERFUL. I would come back again in a heartbeat and would recommend any guest travelling through or to Jamestown to stay at this hotel. PERFECT!! PERFECT!! PERFECT!! November 21, 2013
Rated 5.0 out of 5.0 by Perfect and Impeccable Expresssss Hotel I was more than impressed with this hotel and the welcoming, heartfelt staff at the front desk. I would say the most appreciative act I experienced here,that I can say I have never had at any other hotels of other cities or my time in travels for work.The aesthetics are what initially allured me to book with them, and without doubt, the pricing. The establishment was well kept, the room was nothing short of perfection, and it was the most convenient hotel as for location. I will continue to book with them as I continue my travels to this city in future again. November 14, 2013
Rated 5.0 out of 5.0 by Comfortable Bed The Bed in my room was the most comfortable bed I've slept in for quite awhile. I stayed at a different chain hotel the following night and that bed was not even comparable. October 27, 2013
Rated 3.0 out of 5.0 by Just passing through...spent the night... We slept well, having spent 10 hours on the road. The hotel is in the process of being updated; hallway walls are being painted and the trim is missing. The hallway floors were covered with mud from someone who tracked it all over. The room itself was clean and average in appearance, but no microwave or refrigerator in this room. Hopefully this hotel will improve after the remodel. Breakfast was good and the staff person was keeping it stocked and clean. October 25, 2013
Rated 4.0 out of 5.0 by Friendly Hotel and a nice town Always clean, Good Service and Location. Jamestown is a great place to visit. October 18, 2013
Rated 5.0 out of 5.0 by Great Staff We visited for a long weekend to visit our son at school. The staff was very helpful and knowledgeable of the area. The lady at the front desk all weekend was EXCELLENT. She was able to recommend restaurants and give directions for every request. The breakfast staff was equally great. Very courteous and kept the food fresh and very helpful with all peoples needs. I will definitely stay here again when coming to Jamestown. Only slight thing was the room had an odd smell, but not bad. GREAT Hotel and Fabulous staff!!!!!! October 10, 2013
Rated 5.0 out of 5.0 by traveling through Excellent service by staff, quality breakfast choices and the rooms were great. October 4, 2013
Rated 5.0 out of 5.0 by Nice place to stay Great breakfast, enjoyed the indoor pool and hot tub. September 5, 2013
Rated 5.0 out of 5.0 by Jamestown holiday inn The owner and staff were the best group of people to deal with and they made our stay fun. September 2, 2013
Rated 1.0 out of 5.0 by Hotel needs to be updated The room was ver hot and stuffy. Air conditioner was not working. August 31, 2013
Rated 3.0 out of 5.0 by Not quite there. Biggest issue was the last guest night gown was hanging and smelling in the bathroom. The night before at another IHG property my wife wasn't able to take a bath. She wasn't able to here because the stopper didn't work. When I called the front desk all I could get was sorry. We've stayed here before and had a great time, not sure why it has changed. August 25, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express Ever My wife and I stayed here a week ago, and we still remember the hospitality, and the great breakfast (much better than other complimentary breakfasts) and most importantly, the room was immaculately clean. I really mean it when my wife and I say it is the best Holiday Inn Express ever we have stayed in. Dan August 9, 2013
Rated 5.0 out of 5.0 by great location the hotel was located in ideal location for leaving to enjoy local attractions. the staff were friendly and the room was very clean. the bed was extremely comfortable. the homemade cookies placed in the lobby each evening made you feel like you were relaxing at home with the rich aroma of freshly baked goodies. the only problem was at breakfast on the morning of checkout. it appears that the person handling the area was new and completely disorganized/overwhelmed. the choices were limited as items were not being replenished on a timely basis. once again, this was only on the morning of c/o. on previous days of stay breakfast was well organized and plentiful. June 29, 2013
Rated 3.0 out of 5.0 by Average stay Nothing special. Beds are comfortable. Breakfast was ok. June 23, 2013
Rated 5.0 out of 5.0 by Refrigerator needed and got it the second night Great experience Recommended it already To others June 10, 2013
Rated 5.0 out of 5.0 by Best HI Xpress!! great bed and service I've never stayed at a better HI Express location than Jamestown, ND. Have stayed at this one off and on for the past 7 yr and they just get better here. Can't say enough good about them. May 15, 2013
Rated 2.0 out of 5.0 by Reservation for a King Room----got a 2 Queen Room My reservation was for a King Room---got a 2 Queen room. I travel often and really do not like 2 Queen rooms. There is something about wall to wall beds that really irks me!! May 14, 2013
Rated 5.0 out of 5.0 by Always comfortable and friendly! I so appreciate arriving at the Jamestown Holiday Inn Express. This winter, the snowy weather and tricky driving has provided some challenges, so I am ready for R & R upon arrival. The staff is friendly and welcoming, willing to do any favor, ask any question, and provide a delicious treat. I can count on a clean, comfortable room, with plenty of QUIET for a restful sleep ahead of my next busy day. March 13, 2013
Rated 3.0 out of 5.0 by well slept in beds was discouraged to find the matresses were in such poor shape. When the bed is made and you can see the place where people sleep, it's high time to invest in new inventory. a positive though--the breakfasts were good and the staff were pleasant. March 6, 2013
Rated 5.0 out of 5.0 by Wonderful Staff is very friendly. Clean and very comfortable rooms. Soup and rolls were out for our check in. Definately staying here again!! February 19, 2013
Rated 5.0 out of 5.0 by Jamestown ND Holiday Express This is an excellent place to stay, room was clean and staff prompt and helpful. February 12, 2013
Rated 5.0 out of 5.0 by A very special experience My job requires me to travel every week and I recently stayed at the Holiday Inn Express in Jamestown, ND. Jamestown is roughly 10hrs driving time from my home in Iowa. During my trip which lasted several days, I came down with the flu and by the time I arrived, I had all of the nasty flu symptoms. I was very sick and needed care but was too far away from home for my wife to help me. I called my wife to let her know of my situation - just in case. I then decided to walk up to the lobby and ask if they might have a thermometer as I felt I was running a fever. I also wanted to tell them of my situation. By the time I walked up to the lobby, they were waiting for me as my wife had called them without my knowledge. Lisa and Kathy were working that night. They took it upon themselves to go to a local store and purchase a thermometer, Gatorade, and chicken noodle soup. They delivered this to my room (soup hot) and also took my temperature. I can't tell you how much I appreciate their efforts. Being so far away from home, it was very comforting to know that they cared. Holiday Inn Express should be very proud of the service they provided at no cost to me personally. Thank you so much Lisa and Kathy! I will always remember you and the special way you cared for me that night. January 29, 2013
Rated 2.0 out of 5.0 by cold as a platnum member, this is a no-frills place to stay. At check in, worker seemed not interested. I was told to use side entrance, since it was closer, but the door was not working with the card, so I had to walk all the way around. At check out, no one at front counter...had to go into breakfast area to fetch a worker, who even commented on "why wasn't he at front desk to help you?" Room was near freeway and noisy at night. Breakfast was still good. November 23, 2012
Rated 5.0 out of 5.0 by Great place We were in Jamestown for a reunion. The hotel staff was helpful and friendly. The beds were comfortable and breakfast had great selection. Thank you. November 9, 2012
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