Rated 4.0 out of 5 by 58
Rated 5.0 out of 5.0 by PaulGT Good, average Holiday Inn Express. No surprises. Nice Staff.
I stay at this Holiday Inn Express several times a year. As a matter of fact, I stay at HI Express almost exclusively. Almost 200 days a year.
Overall: This HI Express is a good, solid, standard quality hotel as far as HI Express goes. It is getting tired though.
Bathrooms: The bathrooms need updating and deep deep cleaning. Countertops are very aged and yellowed in several of the rooms. My vanity faucet handle is falling off (yes, to future travelers - I have asked them to repair it for you!)
Outside Noise: This hotel is right next to the interstate, but that said, it is quiet here. I am never bothered by freeway noise.
The Pool: The pool is great, warm, inviting and ready most any time you are.
Front Desk Staff: The front desk staff are very helpful and accommodating. They acknowledge my Priority Club Status every time (If you are not a member, join asap. It's a great program!)
Breakfast: The breakfast staff is always kind and talkative - and help to start off your day on a positive note. The breakfast choices are what originally sold me on the 'completeness for me' regarding which hotel to stay at while travelling. I do not need a huge carb-loaded breakfast. HI Express has carbs, but also provide hot protein-rich foods like eggs or omelets, a meat/sausage choice, warm biscuits, cinnamon rolls and great coffee.
Rooms (other than the bathrooms): The carpeting is in great shape. Fairly new or well maintained - you be the judge. The beds are FAMOUSLY COMFORTABLE. I sleep in these beds better than I do at home. Love it. The furniture is inexpensive but clean. No frills. Just a solid place to work and sleep.
Neighborhood meetings: The weeknight get-togethers are a great way to wind down and enjoy the end of the day. There are great people who attend them and sometimes we chat about work, and sometimes about life, and other times not at all. Take your pick. Nice addition though to staying here.
Overall: This hotel is no Hotel Indigo... but it is a good, solid HI Express.
May 14, 2013
Rated 3.0 out of 5.0 by stings SERVICE WAS GOOD FOR THE MOST PART
Room was pretty nice at least I was not involved in the rooms that people in our group had trouble with from water pipe breakage. Problems i did have was I booked 2 rooms they were side by side one room for 3 night 1 room for 2 nights. When I booked the second room I wa told that one of the nights would be more money. Then with my 1 room that i had booked for two nights they checked me out of the wrong room that i was staying 3 nights in and had to go to desk to get that straighten out not a real big deal. Then upon check out on sunday I had to go back to the desk to have my bill fixed again because of some charges the man at the deak could not explain why they were on my bill but did credit the other charges. Just was not the most pleasent experience as far as the billing process went.
May 9, 2013
Rated 4.0 out of 5.0 by Johnson295 Janesville Stay
Nice hotel and friendly staff, however extednded internet access issues during my stay
May 7, 2013
Rated 5.0 out of 5.0 by Mpls Great Experience!!
This is a hotel that strives to give their customers EXCELLENT customer service and did exactly that. The room were clean and we enjoyed our stay very much. Thank you!
May 7, 2013
Rated 1.0 out of 5.0 by mnchuck Loud Room, poor service
Was not recognized as a priority member. Being Platen no upgrade was offered although when I checked one was available. Did not even get a bottle of water. Used points and wondering if that had somthing to do with it. Room was next to interstate by bridge can tell you how many trucks crossed that night.
April 27, 2013
Rated 2.0 out of 5.0 by concepte Staff
I ask for a King Executive room and was given a King Suite - it cost me a lot of extra dollars for the King Suite that contained 2 rooms instead of the King Executive which is a single room. Oh she seemed to be confused and said oh a canalization just happened was that all so convenient. Uploading for their sales is bad.
April 17, 2013
Rated 5.0 out of 5.0 by Woggers Comfortable room
Quiet and comfortable good location very friendly helpful staff
April 16, 2013
Rated 5.0 out of 5.0 by PastorMeador Conference Comments
The facility was clean and well staffed. The rooms and the conference facility was very comfortable. Having been to conference centers around South Wisconsin, this rates highly. I look forward to going back to for another conference.
April 15, 2013
Rated 3.0 out of 5.0 by business21 Comfortable bed
I really appreciate having a refrigerator in the room, but this one looked as though it hadn't been cleaned for a long time. The only other concern was that the tub & sink drains worked very slowly.
March 28, 2013
Rated 5.0 out of 5.0 by Smiles31 Great service!
Staff was very friendly and welcoming. Breakfast was great! Always enjoy my stays at Holiday Inn Express.
March 21, 2013
Rated 3.0 out of 5.0 by Leo22 Old decor and funny smell in room
Felt like I was back in the 80's, time for a upgrade
February 24, 2013
Rated 4.0 out of 5.0 by amers2180 Overall a good experience
Other than the bathroom fan sounding like a jet plane taking off or just idling it was a good stay I was able to work and relax. The two best parts of the hotel were the breakfast in the morning and the pool/hot tub area! Very nice!!
February 7, 2013
Rated 5.0 out of 5.0 by Wunder76 Great Hotel
This is the only place we like to stay when we are in Janesville. Staff is always great, clean rooms and we enjoy the breakfast!
January 7, 2013
Rated 5.0 out of 5.0 by Sanbee The bed was very comfortable and the breakfast great!
The room had pellow top beds that were so comfy, and you can make any amount of pancakes fresh in the pancake machine.
January 2, 2013
Rated 4.0 out of 5.0 by BusinessStay Nice value and great breakfast
Room was in the best condition it could be. They are slightly dated, but well taken care of. The breakfast in the morning is amazing. The staff was lack luster, however they met all of my needs. Overall I would recommend this Holiday Inn to any business person or any one passing thru.
December 16, 2012
Rated 4.0 out of 5.0 by CYASS Great Service
I loved my stay at the hotel, price was really affordable. Very close to mall, movie threate and plenty of food shops.
December 12, 2012
Rated 5.0 out of 5.0 by tabarber369 Traveling
Went through on business and will stop by again great group of people.
December 5, 2012
Rated 4.0 out of 5.0 by Antonio13 Room temp control
The room temperature was a bit difficult to control with thermostat. I wanted to turn it off completely, which I could not do. The night was a bit chilly but, I did not want the heat on (dry issues) and I was not able to turn air/heat off.
December 4, 2012
Rated 5.0 out of 5.0 by LenH Overall good place to stay
the evening reception is a very nice touch. Good clean rooms, friendly people at checkin and the kind people working the evening reception and morning breakfast make this a welcoming place to stay. I always stay at the Janesville Holiday Inn when in the area. Nothing else beats it.
November 30, 2012
Rated 4.0 out of 5.0 by John126 exceptional service
The service was really exceptional and the only negative area was with breakfast.
I stayed here for about 3 week this trip and didn't have the time to talk to the manager about these issues.
I've enjoyed the HI cinnamon rolls for over 12 years and feel I'm very familiar with their Continental Breakfast set-up. I've come to expect to find hot cinnamon rolls in their covered containers, side by side. Maybe if a large crowd is present, a third may be stacked on top of the two containers until the crowd is reduced.
However, this location chooses to stack five containers, three high, under the heat lamps which seemed to be quite excessive and causes quality problems. I found that when the top container was empied, another was placed on top. I didn't notice if they were rotated, but it didn't seem so. One mornings when I took a roll from the top container I found that the roll was crispy and so hard that my plastic knife had difficulty cutting it!
This seem to be a very lazy way to manage these rolls each morning-especially since there is a attendant. I've seen other locations manage breakfast activities, large and small, with just the two containers on the warmer-well managed by the attendant.
I find that the stacking of 5 containers, three high, causes those closest to the heat lamps to over cook and those lower to dry out which caused the quality to slump when again heated and served the next day.
I don't know if this procedure is a policy of the hotel or the attendant, but since other locations manage it, this one certainly could do so also.
Also, the cereal carousel was so wobbly that it seemed it was ready to fall apart. I made this known to the desk upon checking out last week. I can't immagine an attendant accepting the wobbly condition to be normal...especially with the two or three different attendants I saw over my stay.
PS: cudos on this location's Manager's Reception!
November 17, 2012