Rated 3.9 out of 5 by 109
Rated 5.0 out of 5.0 by DBCB54 Wonderful place Great service
Jason the manager and his staff will make this a great experience. We also held are monthly meeting and was taken care of very well. I am so pleased with this hotel that we will be holding our quarterly meetings here. The new renevation has made this even a better place keep up the great work.
July 18, 2014
Rated 5.0 out of 5.0 by DC_9 Great Stay
Very clean and comfortable stay. Staff was friendly.
July 18, 2014
Rated 1.0 out of 5.0 by Slugger1367 Doesn't meet Holiday Inn Express standards
As we waited to register my wife said that the lobby was really loud. Every sound echoed in the modern, newly embellished foyer and breakfast room. We were in Janesville for the WI State Cal Ripken baseball tournament. Four other teams were also guests in the hotel. We were given the choice of what floor we wanted to be on, but unfortunately were not provided the room type that we had reserved. The room was newly refurbished double queen. It's appointments were rather drab, gray walls and ebony black furnishings. The bath was stark white finishes which were poorly installed. The tiles grout was dried all over the face of the marble and the thick beads of caulking were very unappealing. Our room, as seemed to be the same for many in our party smelled damp, maybe because the bath fans didn't work. The rooms were stuffy and over the period of four nights we suffered trying to get the air conditioner to cool below the preset temperatures. We were always uncomfortable while in our room. This led us to spend more time in the lobby. On our very first evening the on duty manager came into the breakfast area and yelled at the top of her lungs that we all needed to leave that we were to loud. Maybe thirty people were just talking and playing cards. No raucous behavior, no kids, but this was to loud to accommodate hotel guests pleasure. Over the next few days we were out more than at the hotel, but when we were the staff seemed upset that we were there. The exercise equipment didn't work. TV's in some rooms had to be reformatted every time they were turned on. Rooms were not getting cleaned, the breakfast offerings were removed prior to the 9:30 end to service. Our rooms were booked through Tuesday because we didn't know how long the tournament would run because of tourney guidelines. The possibility of finishing on Monday after checkout forced each family to checkout from the hotel, rebook for Monday night, and if we won check back in. Unfortunately that's what we had to do. Pack up and move out, then move back in four hours later. We were told that this was necessary because the hotel filled up every night, all 142 rooms, and if we didn't come back the rooms would have to be cleaned for new guests. Unfortunately we were forced to play into Tuesday, when we returned none of the 15 rooms in our group were cleaned. Nothing was done at 4p.m. Finally, members of our party began to get upset, we were told that they didn't have enough staff at that time. Things began to get done after threats to move out became unanimous. However nothing was cleaned, towels were provided, but nothing was cleaned, emptied, or refilled. While we waited several employees set up for the weekday wine, beer and popcorn service. This was all removed and after asking we were told that the person who worked this offering was sick so it had to be cancelled that evening. The pool didn't even have towels because the onsite laundry didn't work. Besides the poor house keeping, poor customer service, and poor hospitality, the manager offered little but walking around with her clipboard. Somebody needs to check into who is running this hotel, or if anyone is, because it appears that nobody cares. Of the four teams staying in that hotel, over that weekend, $20,000+ could have easily gone elsewhere. Think about that. I won't go back.
July 17, 2014