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Rated 4.4 out of 5 by 133 reviewers.
Rated 1.0 out of 5.0 by Not a great time. The hotel called four days before our trip and "upgraded" us from a two bedroom room to the "presidential suite" because they didn't offer the room I had requested. During the "upgrade" call I explained that we would be using the pull out couch. Upon arrival I asked for two extra pillows. After a 10 minute the front desk person (who had her young daughter with her on shift) return with one pillow and informed me there were no more. I was understanding because I assume the pillows and sheets for the pull out bed would be in th room and wh husband and I would make due with the one extra pillow. When I got to the room there were no sheets or pillows for the pull out bed. I had to return to the front desk because no one was on staff to bring things to the room. I asked about sheets and about more pillows. After another 10 minute wait the front desk person happen to stumble upon two more pillows (even though she could only find one earlier in the evening). I return to my room made the bed and for the king. Es ready for my husband and I to sleep. The mind bed was awful! The head drifted down hill toward the head bed, a spring was broke and it the sheets smelled old. All of the fixtures were rusting there was water spots on the ceiling and the room smelled as if it hadn't been cleaned on forever. Needless to say even though I had reservations for both Friday and Saturday I cancelled the second night and went to another hotel. I was very underwhelmed by our experince and the people who worked at the hotel. We will not return. November 24, 2015
Rated 4.0 out of 5.0 by Quiet and Comfortable Booked this hotel during a late night drive after a long days work from Atlanta, GA to Memphis, TN. It was quiet and comfortable. November 13, 2015
Rated 5.0 out of 5.0 by Very Clean Facilities, Pleasant Staff Overall this is a good HIE; we frequently stay with this chain so for the most part we were pleased. The staff was pleasant and the bed very comfortable; the facility is attractive. We did feel that the breakfast needed help. The milk was out and a kind lady on the housekeeping staff went and got us some for my cereal. The cinnamon rolls, which my husband usually loves, were hard as bricks and the only creamer for the coffee was the powdered type. Because we are experienced with this chain we can say the breakfast here did not meet the standards we have observed at other HIE locations. November 7, 2015
Rated 5.0 out of 5.0 by Nice older hotel Very much appreciated since all in the area were sold out. We were lucky to find this one. Would stay there again if need be. October 28, 2015
Rated 5.0 out of 5.0 by Friendly staff Check-in agent was so friendly and helpful. She said she was waiting on me to get there. I appreciated that. She seemed to willing to please! I will definitely stay at this hotel again.. October 7, 2015
Rated 5.0 out of 5.0 by Excellent staff and customer service My entire stay was excellent and the staff throughout the property were extremely courteous and always helpful. October 2, 2015
Rated 4.0 out of 5.0 by Conveniently located with nearby eating A great stop-off point for any traveller - leisure or business. Well appointed rooms September 30, 2015
Rated 5.0 out of 5.0 by Very nice Hotel This hotel was very clean and the price I paid was very reasonable for such a nice hotel September 29, 2015
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