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Rated 4.3 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Customer Service Staff was especially friendly and made sure I was taken care of. The room was in need of minor cosmetic repair to the ceiling and restroom walls, but at the same time, very comfortable and clean. This will be the place I stay when traveling to Jasper, AL October 19, 2014
Rated 5.0 out of 5.0 by Great Place to Stay and Outstanding Staff My wife and I stay here at least once each year and usually twice for several days (normally no less than 5 Days) visiting my mom and brother who live in Jasper. . We would not stay any place else. Great location, outstanding service and staff. . Breakfast is great with several selections to choose from - well they don't have T-Bone Steaks with breakfast - That is ok, there are places close by and the staff are very knowledgeable of great places to eat. Holiday Inn Express Management should send Ryan and Monique on the road to teach others how to deliver outstanding customer service and make guest welcome as if they were at home. Also, Give Ryan and Monique a very generous raise - what ever you pay them - it is not enough. They are the greatest. October 17, 2014
Rated 2.0 out of 5.0 by Clean Lobby Hotel entrance and lobby was clean and friendly staff greeted us. However the rest of our experience left much to be desired. There were lots of black hair balls behind bathroom door. We were not given fresh linens twice and had to call about them and go down and get them ourselves, There were no linens for the sofa bed which we also had to go get. Coffee in lobby breakfast area was always cold and gross. Bed was right next to air condition which blew directly in my face all night. The elevator jerked really bad every time you got off and on. Employee came in my room even with do not disturb sign out to get dirty linens and then still did not give us clean linen. Refrigerator in room was barely cool and old. Sofa bed was old and uncomfortable. Just an overall poor experience. October 16, 2014
Rated 5.0 out of 5.0 by Jasper Staff was very receptive and helpful. Need to add SEC Network to the TV programs offered. Overall a very pleasant place to stay. October 15, 2014
Rated 5.0 out of 5.0 by customer satisfaction front desk took care of me at a very late hour of the night room was clean and internet and tv was great October 12, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff at the Jasper Holiday Inn Express makes you feel so welcome as soon as you walk through the door. They are friendly, nice and make you feel like family. I would recommend this hotel to my family and friends. I will always stay here when I am in Jasper. October 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service, good location for the business trip, Great place to stay, good location, good service, good breakfast, I will be going back to this location. October 8, 2014
Rated 5.0 out of 5.0 by Great place to stay The room and bathroom were very clean. We love the extra pillows and the soft and firm pillow choices. October 2, 2014
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