Rated 3.5 out of 5 by 72
Rated 1.0 out of 5.0 by Brother_Bob Worst HI Express I have seen
How this property was labeled an HI Express is bewildering. It is an older property with apparently some renovation. We were first assigned a lower floor room which seemed fine. After dinner we came back to the room to find it smelling badly of sewage. We notified the front desk and were promptly moved one floor up.
This second room however, had its own problems. The room was very humid although the AC was running and it was not humid outside, nor was it humid in the lower floor room. The room also had a bad odor, but this was a dank smell from the high humidity. The bathroom was not clean. The floor of the room slanted enough that the bathroom door would not close.There were water stains on the bathroom walls and ceiling and large brown stains directly over the bed. If it had not been so late and the fact we had already moved once to another room, we would have packed up and left for another hotel.
The only bright spots in this miserable experience were the staff. Cathy at breakfast was outstanding with her service and friendliness. The front desk staff was also very helpful.
I have tried to stay in HI Express properties when possible because I believed them to be held to higher standards. After seeing this property, I am obviously mistaken.
August 17, 2014
Rated 5.0 out of 5.0 by JSD4 Great Hotel
Hotel is located close to highway exit. Rooms are in great condition and the breakfast is better than what most hotels offer.
August 16, 2014
Rated 5.0 out of 5.0 by Bailey2015 Great staff
I stayed in a king sized "suite". The main reason I booked this room was for the "spa tub". This was a bit disappointing when I arrived to see it was a regular bathtub with 3 jets in it. However, the rest of the room was nice and the staff were amazing. They were very friendly and knowledgeable about the surrounding area. They were very accommodating.
August 7, 2014
Rated 5.0 out of 5.0 by Jusmargiee check in was great!
Monica checked us in and she was just a pleasure. The breakfast spread was really awesome and the gi was on top of her game. It was clean and food was hot and great. Thank you !
July 31, 2014
Rated 4.0 out of 5.0 by AMImam Dated
I've stayed at this hotel many times in the past 20 years as I do business in JC. This property is getting old and dated. my room smelled wet. it's time to either remodel or sell to another brand.
July 20, 2014
Rated 2.0 out of 5.0 by chevyguy Hotel
This hotel is not convenient unless you park in front of the hotel. No door in the rear and there is one door you have to walk up steps to get to the elevator floor. Elevator is located on one end of hotel. In my option the hotel needs a total make over. Only one ice machine works in the entire hotel. Staff seemed unhelpful.
July 20, 2014
Rated 4.0 out of 5.0 by grouse@theworld Clean, comfy room but poor internet and tv service
Pros: Clean, comfortable room, tea choices in lobby 24/7, slightly firm bed, polite
July 19, 2014
Rated 4.0 out of 5.0 by rebeccab Bathroom Cleanliness Not Up To Par Of Other HIE Hotels
I usually try to stay at Holiday Inn Express hotels for personal travel. I find them usually of high quality and a good value. This hotel in Jefferson City has very friendly staff, but after checking into my room, I found a urine stain on the bathroom floor. I then had to wonder what else was not properly cleaned. Also, the bathroom was much smaller than other HIE hotels. Two people could not stand in the bathroom at the same time. I did not report the bathroom floor stain because I'd already unpacked my toiletries and I didn't want the hassle frankly.
July 17, 2014