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Rated 4.3 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by Quiet Location Excellent hotel for couples or families. Friendly, courteous staff. Clean rooms, comfortable beds, great location. July 25, 2014
Rated 1.0 out of 5.0 by I RECOMMEND YOU CHOOSE ANOTHER LOCATION SOME OF THE STAFF WAS WONDERFUL AND ACCOMMODATING AND SOME OF THEM WERE TERRIBLE. I AM A GOLD MEMBER AND STAY AT ALL HOLIDAY INN'S AND I FREQUENTLY DUE TO BUSINESS TRAVEL ASK FOR A LATE CHECKOUT. I AM ALWAYS GIVEN THE COURTESY OF LATE CHECKOUT UP TO 2 PM EVEN IN SOME CASES. I RENTED 2 ROOMS FOR A TOTAL OF 6 NIGHTS AND I ASKED FOR A LATE CHECKOUT 2 TIMES. IN BOTH CASES THE MANAGER GAVE ME THE EXCUSE THAT THE CLEANING STAFF WAS LEAVING EARLY THAT DAY AND COINCIDENTALLY IT WAS THE 2 DAYS THAT I WAS REQUESTING A LATE CHECKOUT. I REQUESTED 1 PM AND WAS IMMEDIATELY TOLD THAT WOULDN'T BE POSSIBLE AND THAT I COULD ONLY GET A 12 PM CHECKOUT TIME. AFTER HAVING TO ARGUE WITH THE MANAGEMENT THEY FINALLY EXTENDED IT TO 12:30 AND THEY WERE QUITE RUDE ABOUT IT. I AM A GOLD MEMBER WITH WELL OVER 32,000 POINTS SO I OBVIOUSLY STAY ENOUGH TO BE WELL VERSED WITH MANY OTHER HOLIDAY INN'S AND I CAN TELL YOU THAT THIS ONE FALLS SHORT OF THE REPUTATION AND SERVICE THAT I NORMALLY EXPERIENCE. IF YOU ARE IN THE AREA I SUGGEST YOU FIND ANOTHER HOTEL AS ANY GUEST SHOULD NOT BE TREATED AS BOTHER ESPECIALLY ONE WHO FREQUENTS THE HOTEL AND AFFILIATE HOTELS SO OFTEN. July 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed with a good breakfast The room had a comfortable bed with easy to use room temperature controls. They TV is easy to view. Breakfast was very good. July 23, 2014
Rated 2.0 out of 5.0 by Professionalism and Customer Service Two items that need to be enforced and encouraged in front desk staff. The GM Tammy was less than courteous during check in, there was an issue with the dates they told me I booked and the rate. After 30 minutes of trails and tribulations I got a room for the number of days I had booked and at the rate I had been originally quoted. I also want to note they did get a room for me before the 3:30 check in time which was nice. Just not a pleasant experience all around. I will say the hostess in the breakfast area was kind, gracious and a big help to all of us. Will not stay here again due to front desk employees. July 23, 2014
Rated 5.0 out of 5.0 by clean nice king bed good breakfast A convenient location and restaurants nearby. Price good for not having reservation. July 21, 2014
Rated 5.0 out of 5.0 by stay at Johnson City great room ,clean and comfortable ,staff was excellent and I would stay again July 21, 2014
Rated 1.0 out of 5.0 by TERRIBLE STAFF As a pc member since 1983 this has to have been the worst experience I have had at a pc hotel. Very non caring staff, rude and management said upon hearing my problem, "we will give you some extra points", which of course NEVER happened.. Nice, right ?? July 19, 2014
Rated 5.0 out of 5.0 by Comfortable Stay and Hiliday Inn Express My wife and I had an early flight out of Tri Cities Airport and the hotel provided a good choice. July 17, 2014
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