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Rated 4.3 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Staff is the best ever I've been coming to this property for years on business (since they opened) and I so appreciate how the staff takes a personal interest in me, knows my name and cares. Excellent. February 28, 2014
Rated 1.0 out of 5.0 by Worst stay I've experienced at a HIE. Stayed here for three days, and I have to say… it was one of the worst HIE experiences I've had. Lobby is charming, clean, beautiful- but that's where it ends. I was not recognized as a Priority Member upon check-in (forgivable, whatever) but not give my choice of points/free water. I had to bring this up with him. The reservation was booked with my Priority Member number, so it's not like this was just forgotten. It was laziness. Moving on… The hotel room we got was filthy. Dust everywhere (see my photo below, you can't make this up), dirty carpets, dirty walls, dirty chair with stains on it, hair in the bed. I didn't find any stink bugs in my room like other reviewers did, but I did find two small spiders. Considering the area this hotel is in, I would have been willing to forgive them for that one. Pillows were terrible and tiny, and bed was uncomfortable. Again, I would be willing to overlook these things if the room was actually clean. There were a large number of stink bugs in the pool area. Disgusting. Made us not want to use the pool at all during our stay. Breakfast was good on the first two days, because they had an older woman in there who appeared to take pride in her work. The last day our little omelets were cold, and the cheese was actually frozen in the middle of them. The coffee was good all three days. When I checked out they gave me 15% off and a lousy 2,000 bonus points… I still feel like it wasn't worth what I paid. The manager never called me as I was told she would. February 26, 2014
Rated 5.0 out of 5.0 by great hotel for the price Were very happy with this hotel and the location was excellent. The only complaint we had was that the pool didn't open until 9 in the morning. It should have opened no later than 8. Most pools in other hotels are open at 7. Because of this we didn't get a chance to use the pool. My niece did take her kids in the evening and she said the water was freezing. The beds were very comfortable and the bedding was above average. The hotel is very clean and well kept. The breakfast was also good. February 24, 2014
Rated 5.0 out of 5.0 by Very comfortable and affordable stay! The Johnson City, TN Holiday Inn Express is very modern, clean, courteous and comfortable. It is close to shopping and dining choices that are affordable and enjoyable. The hotel staff is very courteous and efficient. Our only drawback was that there were not enough large bath towels for everyone in our party. Unfortunately, the hotel staff was not able to remedy this problem during our stay. We "made do" with smaller hand towels, but I was a bit disappointed in this one aspect. Overall, though, the quality of stay with the price makes this an excellent choice. The beds and shower were very comfortable. The hotel had very little noise, so it offered a restful stay. February 24, 2014
Rated 5.0 out of 5.0 by Steve Spoon The best surprise we had was no surprise. The person cleaning our room at it cleaned perfectly. The General Manager, Kathy, went above and beyond the call of duty in making sure we had the best stay possible. Because of your dedicated staff, this Holiday Inn has taken my business away from the Hamilton Inn in Johnson City. I am a well satisfied customer. Steve Spoon February 22, 2014
Rated 5.0 out of 5.0 by Excellent stay! We were having work done on our house and had to stay at a hotel for a few days. This hotel was close and convenient to work and our house. GREAT place to stay. Would recommend this to everyone! No complaints! February 20, 2014
Rated 5.0 out of 5.0 by Comfort, safety, friendliness, service I usually find my stay at Holiday Inns very excellent. The only really negative rating I have is the lack of enough lighting in the bathrooms. This seems to be true of most hotels. I choose to stay at Holiday Inns every time. The staff is friendly and helpful. Sometimes as a premium member, I get a bottle of water as I did in my last stay. However, some of the hotels add a few sweet snacks, and I think that is especially nice. February 18, 2014
Rated 4.0 out of 5.0 by Cable Outage Several rooms had cable outages during my stay. Some were repaired, my was not the final night of my stay. The front desk did compensate me with additional reward points for the trouble. February 13, 2014
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