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Rated 4.5 out of 5 by 345 reviewers.
Rated 4.0 out of 5.0 by Leisure Stay during Bristol Motor Speedway I enjoyed my stay and the friendly staff while staying at this Holiday Inn Express. The property and hotel was clean and the room was very comfortable. The only issue was the room I had reserved almost a year in advance was given away to a vendor who deals with Holiday Inn in reserving blocks of rooms for Bristol Motor Speedway weekend. The room I had reserved was for 2 queen beds for me and a friend, but upon arrival they did not inform me the room I had reserved was taken away and given to a group who has a business relationship with Holiday Inn during race week at Bristol. The room I reserved was given away on the same day of check-in which I dd at around 1 p.m. The response from the hotel staff at first was to see if there was another hotel that might have a room, but after saying this was not acceptable, I was given a room with a king bed and a pull out couch. The front desk was very professional and courteous, but did not know why or given answer to why I was not contacted or told why my room was given away before they proceeded to do so. The hotel also stated they were overbooked and people checking in later that day/night who had reservations would not have anywhere to stay due to hotel being full. I did not expect something from a brand as Holiday Inn to be in the business of reserving blocks or rooms through corporate for race weekends before releasing them to the general public for sale as was told to me by management, then to find out the room you reserved was not available at time of check-in. The hotel staff on duty did finally come up with an acceptable solution of giving me a room that had a king bed and a pull out couch to sleep on. I would have preferred to have my original reserved room of 2 queen beds, but did not have much of a choice as hotels are booked to capacity in the surrounding areas for big events such as the one I was attending. I really enjoyed staying at this Holiday Inn and the staff was as I have said before, very friendly and professional. August 26, 2015
Rated 4.0 out of 5.0 by Good overall stay Enjoyed this location for the race at Bristol. I visited with my family and really enjoyed the area for dining and location to the track August 26, 2015
Rated 5.0 out of 5.0 by ABSOLUTELY WONDERFUL!!!!! Everyone and Everything was absolutely wonderful during my stay. I always bring my grandchildren so having the indoor pool gives them something to look forward to. The staff go above and beyond the call of duty. Several of the staff wear more than "one" hat so to speak. Please experience this Hotel once. You will always want to come back. August 24, 2015
Rated 5.0 out of 5.0 by Great service The staff was awesome! They were very friendly and helpful. August 24, 2015
Rated 5.0 out of 5.0 by Best choice in Johnson City Professional biz traveler here who spends 200+ nights on the road. This is by far the best value in the area. The hotel still has a new feel to it and the staff are always professional and eager to help. August 21, 2015
Rated 5.0 out of 5.0 by SLEPT GREAT! I highly recommend this hotel. It was clean, comfortable & the beds were awesome! The one thing you can't wait to get back home to "your own bed". Their beds slept really good. I don't have any thing bad to say about this hotel. I would definitely stay there again. Yonna August 19, 2015
Rated 5.0 out of 5.0 by Every thing just as should be, nice friendly property We always get great service and clean comfortable rooms.We usually eat breakfast and its very nice. August 18, 2015
Rated 5.0 out of 5.0 by Okay I was pretty pleased with the experience. I will say that the breakfast was no better than most hotels in this price range even though someone had posted on reviews that it was good. NOT. Rubbery fake eggs. Packaged stuff such as instant oatmeal. :( Coffee okay, but not great. The pillows were all too hard and thick, hard for me to get comfortable, but the beds were okay. The hotel was clean and comfortable. The staff was particularly nice and pleasant. When the cable was out for several hours we endured, don't know if that is typical or not August 18, 2015
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