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Rated 4.4 out of 5 by 167 reviewers.
Rated 2.0 out of 5.0 by Room was OK but not what I had prepaid for. Not at all satisfied with accommodations as follows - Requested July 10, 2014
Rated 5.0 out of 5.0 by Excellent stay The hotel was excellent, the staff was as nice as can be, the rooms and bathrooms were clean and the overall stay was great. The fitness room could use a little more weight lifting equipment but other than that everything was excellent and I would recommend anybody to stay at this hotel. July 4, 2014
Rated 5.0 out of 5.0 by Nothing but Nice from the git go... From the moment I walked in the door I was greeted with friendly faces, kindness and helpfulness from the front desk. My two day stay gave me a chance to talk with the cleaning crew. I found them as nice and helpful as the front desk. The room was clean, quiet and comfortable. We had room to spare as eight of us convened in my room to watch an afternoon world cup game. The exercise room allowed me to work off my pizza from the game. My one suggestion is that when I used the awesome mountain climbing machine it took me about 10 minutes to figure out how to start it. I didn't know that you had to plug in the red hanging thingy. So maybe a sticker or something with directions would help the next person who is mechanically challenged. When I visit my friends in Johnson City again. I will certainly use your hotel. It was convenient, friendly and reasonably priced too. I think corporate should give everyone a big fat raise! July 3, 2014
Rated 5.0 out of 5.0 by Close but not too close Just off the interstate but located so that you don't hear all the traffic. Breadfast items are what you would expect to have for breakfast (not just waffles and fruit). I will definetly be satying here on my next trip thru this area... June 29, 2014
Rated 5.0 out of 5.0 by Quality and Friendliness The Holiday Inn Express in Johnson City, TN was very clean and comfortable. The staff on every shift was friendly and helpful. The food was fresh and delicious, especially the hot cinnamon rolls and the sausage gravy biscuits. I was glad that I chose to stay here and will happily stay here on my next visit. June 28, 2014
Rated 5.0 out of 5.0 by Great staff and location We were visiting the area to attend Appalachian League baseball games. Facility was well maintained. Everything about the room was very positive. Staff were friendly and very helpful.Breakfast food was very good and staff was attentive. June 28, 2014
Rated 5.0 out of 5.0 by super staff,lovely property,felt right at home! excellent stay. staff outstanding. well decorated. terrific value!! June 27, 2014
Rated 4.0 out of 5.0 by it was all good ! The room was clean, comfortable and the staff were all extremely helpful and polite. I would be happy to stay again. Its a shame there seemed less breakfast choices over the weekend than on the weekdays but apart from that our stay was somewhere between good and excellent June 21, 2014
Rated 5.0 out of 5.0 by More than I expected This hotel was wonderful. It had everything I was looking for. I had a very comfortable bed, great AC, a friendly staff, and a good hot breakfast. My only suggestion would be to boost the WIFI signal and speed for business travelers. I was planning on working and wasn't able to do as much as I would've liked. Overall though, a wonderfull stay and I would highly recommend this hotel. June 20, 2014
Rated 5.0 out of 5.0 by Great place to stay I would highly recommend this hotel to any traveler. The mattress was so very comfortable I wanted to take it home with me. Everything was neat and very clean. Couldn't ask for any better service from the staff. Breakfast bar was good and on par or higher with other hotels. Extremely close variety of restaurants and easy on and off of Interstate I-26. Easy access to malls and downtown. June 17, 2014
Rated 5.0 out of 5.0 by Terrific staff, great food selection, overall wonderful stay As with our previous stays at this location, we were duly impressed with the very helpful staff both on the phone and at the hotel. The room cleanliness has always impressed us. I will say that all of the staff has been trained very well in their given positions, We will continue to stay at this hotel as long as they continue on this path. Thanks to all involved in our delightful stay. June 16, 2014
Rated 5.0 out of 5.0 by Great hotel for business travel I stay here frequently for work. The hotel is always in great shape and rooms always look good. The only problem I had during this recent visit was the speed of the wi-fi. June 16, 2014
Rated 5.0 out of 5.0 by Excellant I totally recommend this property. The staff was awesome. June 13, 2014
Rated 5.0 out of 5.0 by My trip back home Holiday Inn Express' are obviously meant to be highly standardized which is fine as there are no surprises. The one in Johnson City was in very good condition and appeared to be fairly new. There's one restaurant within walking distance but otherwise a guest will have to drive. Very easy access back on to the Interstate. While its not exactly a resort hotel I would consider it if I was vacationing in the area as my room was very comfortable and the breakfast area was also good. June 13, 2014
Rated 4.0 out of 5.0 by Nice Place We arrived late and without a reservation and the stall was very helpful got us into our room quickly June 12, 2014
Rated 2.0 out of 5.0 by traveling 107 Reservation was for 3 nights. Checked out after 2 nights. Dust on tables and lamps was weeks old and dust on headboards and pictures was months old. Very hard to control temp in room. Hot tub was not available until 9:00 a.m. Other locations was available as early as 6:00 a.m. Hot tub had at least 6 inches of foam on the water and no pressure from jets. Working hot tub is important. Did not eat breakfast at this location. Will not stay here again. June 9, 2014
Rated 5.0 out of 5.0 by Clean and corfortable the hotel was very clean, organized and very well maintained. Outside, common areas, rooms and bathrooms were well maintained and clean. Attention to detail. Would stay again. June 9, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel is very clean and the staff is very friendly. Will definitely stay again. June 4, 2014
Rated 4.0 out of 5.0 by Clean well kept hotel Only issue was poor wifi in room kept loosing signal on laptop May 26, 2014
Rated 5.0 out of 5.0 by Amie Rod n Leah Honest I love Holiday Inn Express as a road warrior salesman I have never been to one that I was even remotely disappointed in. If I repped for Holiday Inn Express I would get everyone one of my business clients to discover what I have. This group is predicatable, professional and on my list! May 22, 2014
Rated 5.0 out of 5.0 by Comfortable Room all aspects of our stay were good. We arrived late due to weather delay of airline. Able to sleep without noise disturbing us. Will stay here again. May 21, 2014
Rated 5.0 out of 5.0 by Best place to stay in Johnson City, TN Because the Holiday Inn was booked the time before last we had to stay in another hotel. The Holiday Inn Express blows away the competition in Johnson City. Great Place to Stay.... May 18, 2014
Rated 3.0 out of 5.0 by Cold Pool Water I stayed April 2013 water was chilly. I stayed again July 2013 the water was again cold. I asked front desk. They informed that a part was order for heater on pool. I stayed again April 2014 water was again same way, I didn't say anything since they would probably tell me the part was ordered. May 16, 2014
Rated 4.0 out of 5.0 by Excuses rather than apologies As I was in my room eating dinner, suddenly someone entered my room then said, "Oops--sorry!" and darted out. It was someone from housekeeping. This happened to two other family members also the same afternoon--my sister was dressing. As I was sitting on the bed on the phone, from the side of my eye, I could see a bug crawling on the night stand. It was fairly large. I killed it and didn't see any other bugs after that. When I told the front desk the next morning about these two occurrences, I received excuses about each one and no apology. The excuse about someone entering my room without knocking was that my room had not been marked off as Occupied. Had my relatives' rooms also missed being entered as filled? The bug, I was told, was a stink bug, and they acted like it was common and not a big deal. I don't have bugs at my house and don't enjoy seeing them at the hotel I'm staying at. As I mentioned, rather than saying, "We are so sorry. That should not have happened. Please accept our apologies" I received comments to the effect that neither was that big of a deal. Not good customer service in my opinion. May 14, 2014
Rated 5.0 out of 5.0 by Used my reward night here and really enjoyed my stay. Very nice and comfortable stay. Hotel cleanliness is a big concern of mine and this hotel was excellent. Very nice and professional staff. I have added this Hotel to my favorite places to stay when I'm in East Tennessee. May 14, 2014
Rated 5.0 out of 5.0 by The room was great, the bed was very comfortable. The check in was very easy, great customer service by your associate "Will". He was knowledgeable, confident, and had a great attitude. May 11, 2014
Rated 5.0 out of 5.0 Great Staff From the time we arrived at the Johnson City Holiday Inn Express the staff bent over backwards to make sure our stay was a pleasant experience. Ms Magee checked us in and i could tell something was wrong but she was ever the professional. They allowed us to check in early, rooms were ready ahead of time, put all 8 of us close to each other. They even worked out a problem while we were on the golf course. Thank you HI Express of Johnson City May 7, 2014
Rated 4.0 out of 5.0 by May in Johnson City As usual I enjoyed my stay at this property. I stay there frequently and it is always reliably good and clean. May 5, 2014
Rated 5.0 out of 5.0 by Wonderful hotel stay Common areas and room were extremely clean, the staff was friendly and responsive and it was a wonderful value. Recommend it highly. May 5, 2014
Rated 5.0 out of 5.0 by Great stay We had a great stay here. The staff was very friendly. Rooms were clean and comfortable. Pillows were plentiful and comfortable. Pool area could have been bigger. Breakfast was good. Overall our stay was great and we will be back. May 4, 2014
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